Alas! Methinks Yes. [[HIGHLIGHT]]Made a good faith purchase from LG. I personally was able, on the website, to make an appointment for delivery.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The available dates were provided, I chose one convenient for me.[[ENDHIGHLIGHT]] Items weren't delivered. The Pensacola office did not contact me. I was sent a text telling me to reschedule. I did. The delivery appointment was not kept. [[HIGHLIGHT]]I am now on hold. Attempting to reschedule.[[ENDHIGHLIGHT]] read more

I ordered two pieces of furniture from IKEA. RXO was in charge of delivering the items. They delivered it to the wrong address ( 2 houses from me). My husband was out of town. I could not lift and carry boxes by myself. [[HIGHLIGHT]]I called RXO to get them to deliver the boxes to my house. It took hours on hold to talk to someone[[ENDHIGHLIGHT]]. Then I was told it would be 2-3 before I could get my packages because they would have to find a driver to pick them up. The driver would then I have to take the items back to main warehouse and then deliver them to me. Mind you- When the driver does pick up packages at wrong address, he will have to pass my house twice. Does sending it back to the warehouse make sense? [[HIGHLIGHT]]I needed the furniture this weekend. I had someone able to put it together for me before my husband came home.[[ENDHIGHLIGHT]] What a mess! read more

UPDATE: the delivery drivers came back after they finished the rest of their deliveries. They were very apologetic and I appreciated them returning with the item instead of going back to the warehouse when they were done. Drivers would get 4 stars customer service zero stars so I averaged it out to two. (Yelp needs to add a negative star option) Ordered some things from IKEA and had paid extra to have delivered on wed, once rxo took the shipment they confirmed me for Friday between 12-2 pm. They delivered 4 of the 5 items... after getting routed to a call center overseas and waiting for 30 minutes someone finally confirmed that the table top was on the truck still. They assured me once they finished the delivery they were at they would come back and drop it off. 2 hours later and another overseas call center 40 min hold session they said their office in Pensacola was closed but they would message the driver. After waiting 20 minutes with the agent she said she would call me back once the driver responded... now calling rxo again when the guy answered he said, oh the notes say the delivery is complete... meanwhile the tabletop is still on the truck! I have called IKEA and told them about the delivery issues and they said all I can do is wait. With a bunch of furniture that I can't put together without the tabletop that everything connects to. read more

this experience started several weeks ago when RXO brought a LG fridge that I refused because it was damaged. I have emptied and returned the contents of my fridge and freezer six times because deliveries never happened. Last night RXO canceled my delivery at 6:30pm because the "truck broke down". I was assured that the fridge would show up on Friday. [[HIGHLIGHT]]This morning I was told that it would be a week: take it or leave it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The RXO person claims that I cancelled the order. I know I didn't. I abruptly ended the text conversation. RXO has a record of the conversation but cannot show that I cancelled the order[[ENDHIGHLIGHT]]. This afternoon I was told that the delivery was cancelled due to "hard rain", there was no mention of the truck breaking down. . Hard rain is not a long rain in Pensacola. I call BS. [[HIGHLIGHT]]I called LG and the LG person was frustrated with the rudeness of the RXO representative.[[ENDHIGHLIGHT]] Hello!!! when did it become okay to dish out half-truths and lies to customers. [[HIGHLIGHT]]I am 79 and never EVER have I resorted to venting on the internet because the company didn't give a damn!!![[ENDHIGHLIGHT]] i will next inform LG of my experience and express my profound disappointment with this lack of service and unacceptable behavior. I am just a statistic in a stack of other victims. Why go into business if you are incapable of treating people fairly??? I live less than five miles from the warehouse but no one will deliver the appliance in less than a week after I was ghosted on Wednesday? I call on LG to cease using this company if it cares about its customers. read more

I ordered a large TV on Amazon during the Black Friday sales. [[HIGHLIGHT]]My delivery date came and went with no updates on Amazon and I was never notified.[[ENDHIGHLIGHT]] 9 days after my TV was supposed to be delivered, I finally got someone on the phone that told me my item was "Undeliverable" they said it was damaged in shipping. Amazon forced a reimbursement, meaning I would no longer get the TV at the same price as on the sale. [[HIGHLIGHT]]I spent hours on the phone with Amazon to get a new one ordered at the same sale price, which they eventually did in late December, with a delivery date of January 6th.[[ENDHIGHLIGHT]] ORDER #2 [[HIGHLIGHT]]Delivery date comes and goes, no updates on Amazon, no notifications sent to me.[[ENDHIGHLIGHT]] I immediately call up to find out what happened this time, and now they only said it was "Undeliverable" with no explanation. I'm given a refund and that's it. So somehow, a TV being shipped from a location 45 min away and I'm left waiting weeks for it to never arrive. If your expecting a large and bulky item delivered by RXO, consider it lost or damaged. I'm now left with no TV, and if I want to buy the same TV. It's will be 2x the price now. So I'm SOL thanks to RXO. read more

*UPDATE* TO MY PREVIOUS REVIEW Third times a charm. After speaking with a senior specialist , manager I was able to set up a third delivery appointment that was successful. The driver contacted me 45 minutes before arriving to my location, as well as another manager ensuring that I received the driver's phone call that he was nearby. Once the driver arrived to the base gate, we were able to get him a pass and escort him to our home. Set up and installment went smoothly, plus the removal of the old washing machine. The driver was also very professional. Overall, I am very grateful for the involvement in oversight of the management team for this delivery . The reason my rating isn't higher is because I do believe that this level of professionalism should have taken place if not the first time, at least on the second delivery so that it would have never reached management's level. None the less, it's a lesson learned for both parties. read more

We ordered an LG microwave for installation. RXO showed up initially with a very damaged unit, which we declined. Then, after various attempts and delays, an over the range microwave was INCORRECTLY installed. The microwave was venting into the room EVEN THOUGH an existing roof exhaust was in place! Cold air flooded into the room because nothing was connected to the opening leading to our roof. In addition, once all of this was discovered, we learned the adapter and damper needed to connect to the top of the microwave had been taken away with the boxing materials. The installers RXO sent out to install our microwave had been either CLUELESS or CARELESS. Perhaps, both. [[HIGHLIGHT]]We called RXO to report all of this and they rescheduled FOUR times to complete a reinstall.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Communication was nonexistent.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We missed work, they cancelled. Time after time.[[ENDHIGHLIGHT]] We were finally done today. Microwave will be returned to the big box store we purchased from. [[HIGHLIGHT]]Absolutely abhorrent experience and customer service![[ENDHIGHLIGHT]] If your order says RXO for delivery and installation, we'd recommend that you seriously consider cancelling it. read more

Avoid at ALL costs!!! They don't even deserve 1 star! This delivery service is the worst I've ever dealt with and the supervisor Patrick is rude and unreliable. His word cannot and should not be trusted. My delivery has been re-scheduled MULTIPLE times and I've been burned each time due to no-show, no call. I then call Home Depot to find out the status of the delivery, they contact RXO and it all goes downhill from there. Patrick ended up telling me I should just call Home Depot and cancel my order and get a refund because "I was unhappy" among other things. Joke's on him bc the HD supervisor was on the other line when I clicked over and merged the calls and heard exactly how Patrick with RXO was treating their customers. It's been over a month and I STILL DON'T have my appliance. He let me know that despite being the 8th delivery on truck #3, my oven was still at his warehouse and didn't even make it on the truck...again. read more

Horrible company scratched my solid hardwood floors during a delivery and they do not care about what they did. Company clearly lacks professionalism and respect -- they don't seem to care about resolving this matter. read more

Start by saying that I am shaking in anger as I type this. My husband and I ordered a refrigerator and dishwasher through Samsung 2 weeks ago. We received a phone call from this RXO site for schedule on the 2nd to deliver both items on the 4th of February. When the time for our delivery window came I received an email the items were delivered. This was as I stood in my kitchen staring at my old items and nobody had come to my house from this company. I proceeded to call Samsung multiple times until our 2 items were tracked to their warehouse. A reschedule request was sent to RXO. The following Monday at 6 am I received another email stating the items were delivered again. Impossible as nobody had showed up to my house that morning before 6 am. Proceeded to call Samsung again and was informed it would be fixed. Waited another 48 hours with no response from anyone. Called Samsung back yet again and was told to file a police report. Called the number that RXO initially scheduled from multiple times over the last week with no answer. Left another message informing them of the pending police report. Called Samsung back multiple times and talked to someone that actually wanted to help. Was informed again that the items were in the warehouse in Pensacola and they could reschedule. At this point we requested to cancel the order as they knew we had not received our items. Was told it would be fixed and our money would be returned. Well its 3 days later and Samsung hasn't started the return of our money because RXO still shows it delivered. Because RXO has showed our items as delivered when they are not we have gone through an enormous amount of stress during an extremely trying time in our lives. If you live in the area go through Home Depot or Lowes. Will update this review as more information comes to light. read more

I wanted to post an update to my review. After I posted last I got a personal call from Robert and he scheduled immediately with me for Friday and was extremely professional and kept me in the loop while he was coming to my home. Thank you for taking the extra step to make it right after the past two disconnects. read more