Beware of this store. I was just notified again that a return that I was sending back did not make…read moreit. This is the third time with these people that a return package was never sent back. The attitude in the place is horrible. Service is pathetic. so for the third time, I have to contact Amazon and hope they will still credit me back. I don't know if they are stealing the packages or what. Between the three visits I have seen over $300 worth of returns just disappear. I need to contact corporate and show them what is happening. Even the Amazon customer service rep suggested I not use this store. I am going to pursue this further. but do not use this store for Amazon returns.

This business has a long way to go. The attitude of the woman that approached me was just awful…read more Her demeanor screamed misery and I just wanted to ship a package for my 88 year old neighbor. They had the body language of anger and misery. All I did was ask a question and she was defensive and short fused as if take it or leave it. Well I did leave it . Note to UPS. Customer service is supposed to be about the customer. Be kind or be gone. Thank you

Friendly amazing service. They are quick and help with anything not to mention they carry all the…read moreMelissa and Doug products for your kids!!

This place will no longer accept packages if you bring them in with a pre-printed label. They are…read moreway over priced on shipping, and supplies and the staff as a tendency to be rude and condescending.

Needed to send return, mgr there scanned code off my phone and i was done in less than 2 minutes…read more Very nice to have professional service with someone who understands the operations of their job. Thank you!

NEVER USE THIS STORE!!!…read more This store has TERRIBLE service. The store manager's name is Jasmine. She was incredibly rude and threw my package onto the floor because she said it was too heavy for them to take and to prove her point she picked it And dropped it. When I complained about her rudeness and how she threw my package on the ground, she said she was going into the back to call the police on me. I waited around for the police to show, but they never did. I demanded the owner's phone number and they gave me a number, but it turned out to be a fake number. I went to the UPS store on ninth Avenue and they took the package without any issue Do not use this store under any circumstances

Wow. What kind and generous staff and owners…read more I came in just as they closed. They gladly stayed late for us to mail our items. They also showed compassion and found us the most economical yet expedient shipping options. So blessed to find this store open late and helpful in our need for mailing goods way past USPS limited and silly office hours.

Fast, super friendly, excellent service! Everything that I've had done with them has come out…read moreexcellent and it's always a good experience. I literally love going to the store because of the friendly service and their sweet pup Sunday there to greet me. Whether it's Real estate flyers or a return label, they are on it and I'm never disappointed. Thank you guys.

Tom and Tim goes the extra mile for their customers. The staff are always friendly and helpful to…read moreall our needs. Amazing personal service and hospitality. Highly recommend this UPS store in Pensacola and the Emerald Coast.

Love the fact that they have self service kiosk that way as long as you have a QR code you can scan…read moreyour items. Baggett put the sticker on and drop it and go. You could even get a receipt either printed emailed or text to you. Works great, especially if you have Amazon items to return you'll be in and out in a jiffy

Elvis and his outgoing team members are friendly,quick and very polite accommodating…read more Great Customer Service

On October 9th, 2025, I and my wife went to the UPS Store (#2339) located in the Belvedere Park…read morePlaza at 6847 N. 9th Ave. (Ste. A, Pensacola, Florida, 32504). I and my wife were shocked and sickened when we were charged by UPS Store an ungodly $253.26 to mail a standard sized letter to Guam, where the recipient is required to sign for the letter to prove we sent it. They were notarized documents for a bank, for which we paid $20 for the notary, which is fine. But to charge customers $253.26 when Guam is a U.S. territory and observes standard U.S. Postal rates, is inexcusable. We asked the employee (#315851) at the UPS Store in our disbelief if the U.S. Postal Service charges the same insane $253.26 rate, and he confirmed that "it's about the same." Well, after we left the UPS Store we felt taken advantage of horribly and that something was very wrong, so we called the U.S. Postal Service and were told that it only costs $12 to $13 to mail a letter with return signature to Guam from Pensacola, Florida. We still can't believe that UPS charged us $253.26 for something that only costs $12 to 13 at the U.S. Postal Service. Whether the employee at the UPS Store intended to do it or not, he horribly lied to and misled us. No doubt UPS in their own thinking have good reasons for charging what they do, but we are just common folks living on a limited budget. The notarized documents that we mailed could have been easily replaced if lost, and we didn't ask for any special protection, we just wanted the letter sent and signed for by the recipient. Thankfully, we didn't wait too long to complain, so they still had our envelope at the UPS Store. The store agreed to refund our $253.26 and then we took the envelope to the U.S. Post Office instead, where they charged us $13.35 to mail our documents to Guam, with required signature of the recipient. The UPS Store horribly overcharged us $239.91, which is so unethical and disgusting. There should be a law against gouging people financially! I'm just glad that we had the wisdom to double check to see if the UPS Store had overcharged us, and sure enough, they did big time! We have a whole new perception of the UPS Store, and it is not a good one. If this is how they mistreat and financially take advantage of their customers, then we won't be mailing anything with them in the future. There's absolutely no justifiable excuse for this type of greedy abuse. Shame on the UPS Store!

My mother had just passed away and I was left a lot of paperwork to copy and mail out and Tracey…read morewent above and beyond helping me copy and mail everything. While I was extremely scattered. I arrived 20 minutes before close and Tracey was so kind and generous. She made a hard day feel better!

I went to have an important document signed by two witnesses yesterday on September 23rd, 2026, at…read morethe UPS Store located at 4600 W. Mobile Highway in Pensacola. Unfortunately, they have an ongoing serious problem with beggars. When I arrived I saw the man loitering directly in front of their store, asking a lady for money but she declined. I kindly said "Hello" to him because he is a human being. But after I went inside the store, I needed to go outside to get a black pen in my car to sign the document. As I was walking to my car, evidently the man thought I was leaving without giving him any money, so he became slightly aggressive, saying: "What's wrong?" I didn't know what he was talking about. I asked him what he wanted and he said "You didn't say anything to me." I kindly told him that I didn't have anything to say. Then he asked me for some money. I am so tired of this ongoing harassment. Kindly said, the UPS Store needs to call the police to have him removed. He practically lives there and has been a nuisance for years. I feel unsafe coming to their business. He used to loiter outside the Chinese restaurant a couple doors down, but they chased him away. Now he loiters at the USP Store instead. No customer likes to be ambushed for money every time they get out of their car to do business. Kindly, please do something.

A genuine, down home service experience. The owner, Christy, is very friendly and alway…read moreaccommodating. The great atmosphere compliments the exceptional service provided. Highly recommended for locals and those who visit the area frequently.

I didn't even know places like this existed till I rented a condo for the winter in PCB. The owner…read morerecommended West Beach Mail since there was no way l for us to receive mail or packages at the condo. The owner is so friendly and helpful, and the cost is very reasonable. There was a lot of construction in the area so getting there was a bit of a challenge, but hopefully they will be done by the time I go back next year

I was charged $5.00 for a preused box about the size a cell phone would be shipped in. I was quoted…read morea price of $166.00 to ship maybe 2 oz of medicine in said box. His price was inexcusable as it was $57.00 cheaper through UPS.. (which was still outrageous) I used this business a few years back and was price gauged then also. I would never recommend this store as it appears the owner is out to take advantage of locals, with no regard for their loyalty for local businesses. shame on him.

I went in to ask about my package and found out it had been shipped to the wrong address and by the…read morewrong carrier. And I was charged an outrageous price. When I asked the guy about it, he got completely belligerent and told me to leave. I'll take my business somewhere else.

Courtelle came to the hospital to notarize a POA for my dad. Arrived on time and was very helpful…read moreand professional. Really appreciate that he offers this service.

Courtelle Farmer simply did an excellent job from first communication, to showing up on time and…read moreperforming his notary services with professionalism at a great value. I could not recommend him more.