I stopped by The UPS Store today to return several Amazon packages -- over 30 in total! I used the…read moreself check-in to avoid holding up other customers, but one of my receipts didn't print. Emily came over right away and went through all my packages to find the one I was missing. She was so kind, patient, and professional the entire time. The value is always great! Every time I visit, Emily is there with a smile, always willing to help, even when it's busy. She truly enjoys her job and makes every visit a pleasant experience. Thank you, Emily -- you're a breath of fresh air and a great example of excellent customer service!

Jen gave excellent customer service, Fast and accurate and…read morehard worker!! January 5, 2023 Thursday Happy Customer Mrs. Eileen Sent a box to my precious son In Ohio! Thank you so much!

I have an absolutely fantastic experience today with Xander, Kylee, and Bri! I was able to get…read moremultiple packages shipped out way faster than I expected! When I came in, I was concerned about timing since the traffic getting there delayed me - I was met with smiling faces, helping hands, and I was in and out in record time! They are the reason I was able to make my next appointment on time! Best customer service I've had in years! I highly recommend this store! I will be coming back for all of my shipping and printing needs! Thank you again!

November 24, 2023 Excellent customer service by…read more Ms. Hazli at UPS at store 2284 6223 Highway 90 Milton Florida 32570 Ms. Hazli was very professional and very helpful and very kind to me! Thank you so much Mrs.Eileen November 24, 2023 Friday

Last Friday, I had a very disappointing experience at 2B postal . I requested certified mail, but…read moreit wasn't processed that way, so I cannot track my package. additionally , a sticker label wasn't printed correctly, and I was held responsible even though it wasn't my mistake. They said the fee was non-refundable, which was very frustrating. I have been a loyal customer, but this experience, combined with the high printing fee ($1 per page), has left me disappointed. Unfortunately , I won't be returning.

Used my "Yelp for help" to find the next best shipping/packing center! Yay! :))…read more I found 2B a couple blocks away. I zoomed in, met Nathan who commented on my extremely well packaged package! lol Yes, It was a beautiful package indeed. Anyhoo, Nathan filled out a label for me, gave me options on shipping and with the utmost professionalism, processed my package WITH NICE COMPLIMENTS and a BIG SMILE! This business also sells all kinds of items for packaging your packages professionally, like moi, and they have mail box rentals to boot! Yay! Just what I needed! What a cool shipping place & mail center! Thank you Nathan for your amazing, warm, friendly customer service. That's the way you get repeat business! See you soon! XOXO Highly recommend!

Staff goes out of the way to let you know how inconvenient you are being for visiting. Unfriendly.read more

This business has a long way to go. The attitude of the woman that approached me was just awful…read more Her demeanor screamed misery and I just wanted to ship a package for my 88 year old neighbor. They had the body language of anger and misery. All I did was ask a question and she was defensive and short fused as if take it or leave it. Well I did leave it . Note to UPS. Customer service is supposed to be about the customer. Be kind or be gone. Thank you

Fast, super friendly, excellent service! Everything that I've had done with them has come out…read moreexcellent and it's always a good experience. I literally love going to the store because of the friendly service and their sweet pup Sunday there to greet me. Whether it's Real estate flyers or a return label, they are on it and I'm never disappointed. Thank you guys.

Wow. What kind and generous staff and owners…read more I came in just as they closed. They gladly stayed late for us to mail our items. They also showed compassion and found us the most economical yet expedient shipping options. So blessed to find this store open late and helpful in our need for mailing goods way past USPS limited and silly office hours.

This Husband and Wife team have helped me out twice now with a FedEx delivery. Quick and very good…read moreservice. I can always rely on them for the answer to my shipping problems. Very friendly. Rocky

NEVER USE THIS STORE!!!…read more This store has TERRIBLE service. The store manager's name is Jasmine. She was incredibly rude and threw my package onto the floor because she said it was too heavy for them to take and to prove her point she picked it And dropped it. When I complained about her rudeness and how she threw my package on the ground, she said she was going into the back to call the police on me. I waited around for the police to show, but they never did. I demanded the owner's phone number and they gave me a number, but it turned out to be a fake number. I went to the UPS store on ninth Avenue and they took the package without any issue Do not use this store under any circumstances

I've used this location as a drop off pickup Access Point for sometime. The manager and the old…read morestaff of employees were always polite and friendly. However, things have changed. The new employees are beyond rude! I don't understand how they were selected, but one in particular should NEVER be allowed to interact with customers. I'm not going to point out names etc., but she knows and I know how rude she treated me today. This seems to have become a pattern with the new employees at this location. I usually shrugged off things like this, but the entire interaction with this person was so toxic, it seeped into my day. Absolutely giving a F grade for the lack of helpfulness, tone and friendliness this person lacks. Think twice , maybe thrice before going to this location.

This is the only UPS store I go to in Pensacola - great staff, great service! I recently had them…read morepack and ship a piece of stained glass, it arrived perfect! Great group of people!

Tom and Tim goes the extra mile for their customers. The staff are always friendly and helpful to…read moreall our needs. Amazing personal service and hospitality. Highly recommend this UPS store in Pensacola and the Emerald Coast.

It's 9:00am the store is to open at 8:30am. There have been a total of 15 people who have left…read morecause NO one is at the store to open. Not a good way to run a business. Hire responsible people!!

They are speedy, thorough and nice. Doing business there is always a pleasure. They perform many…read morefunctions which make business and mailing quick and easy.

My mother had just passed away and I was left a lot of paperwork to copy and mail out and Tracey…read morewent above and beyond helping me copy and mail everything. While I was extremely scattered. I arrived 20 minutes before close and Tracey was so kind and generous. She made a hard day feel better!

This is not a review of this story but rather UPS as a while, especially its tracking system…read more With a recent deliver, tracking said delivery would be between 10:45 and 1:45, so I planned my day around that. At 11 am the map showed the truck about a mile south of my house, so I assumed my delivery would be shortly. Then it showed the truck on my street, so I'm sure delivery is imminent. Next time I check the map the truck is back south of my house, further away than it was before. Site says delivery time has changed to "before 9 pm." Now we're past 1:45, so I check the map again and it shows the truck is back on my street, so I'm looking out the window waiting. Next time I check it the truck icon is 3 miles north of my house and the delivery time is changed to "before 7 pm." Then the truck logo is a mile west of my house, then back on my street, then two miles north again. Package was finally delivered at 7:30 pm. The next day the UPS store said that might have been because they wanted to deliver first to businesses that closed at 5, but most of the places I saw the truck were in residential neighborhoods. Why can't the truck just deliver in a straight line? Seems like it would save time and fuel instead of being -- literally -- all over the map. I would never use UPS as a shipper but as a recipient I have no choice.