Always an excellent staff that is knowledgeable and efficient. My go-to for Fed Ex shipping neeeds.read more

I've been to this location twice within the last week. The first time I came in I needed to get…read moresomething printed really quickly and leave (I had to be someone at 11 and it was around 10:40ish) Carlton greeted me and helped me get what I needed and I made it on time. The second time I went in Carlton was there and once more saved the day with his quick thinking skills!! HUGE thank you to CARLTON!!! Lacey was also there with Carlton and I overheard her helping a customer with a new machine. She was a book of knowledge. You have such a great team at this location. Thanks for all that you do!!

Last Friday, I had a very disappointing experience at 2B postal . I requested certified mail, but…read moreit wasn't processed that way, so I cannot track my package. additionally , a sticker label wasn't printed correctly, and I was held responsible even though it wasn't my mistake. They said the fee was non-refundable, which was very frustrating. I have been a loyal customer, but this experience, combined with the high printing fee ($1 per page), has left me disappointed. Unfortunately , I won't be returning.

Unfriendly staff. I stopped by to ask if there were any openings before my scheduled fingerprint…read moreappointment. The employee informed me the next person with a scheduled appointment was not coming in for another 40 minutes and that I would have to wait an additional 5 minutes after that to see if they were a no-show before she could see me. My original appointment happened to be another 10 minutes after that. I told her was perfectly fine and that I understood and that I would see them at my appointed time. As I was leaving, another employee made a sarcastic comment about people needing to stick to their appointment times instead of asking to be seen early. I had simply asked a question and immediately accepted the answer. The comment was unnecessary and left me with the impression that customers are viewed as inconveniences rather than people seeking assistance.

Needed to send return, mgr there scanned code off my phone and i was done in less than 2 minutes…read more Very nice to have professional service with someone who understands the operations of their job. Thank you!

NEVER USE THIS STORE!!!…read more This store has TERRIBLE service. The store manager's name is Jasmine. She was incredibly rude and threw my package onto the floor because she said it was too heavy for them to take and to prove her point she picked it And dropped it. When I complained about her rudeness and how she threw my package on the ground, she said she was going into the back to call the police on me. I waited around for the police to show, but they never did. I demanded the owner's phone number and they gave me a number, but it turned out to be a fake number. I went to the UPS store on ninth Avenue and they took the package without any issue Do not use this store under any circumstances

Great company with responsive employees. My antique chair made it to Loa Angeles in great shape. I…read morehave used this company before for shipping and they are wonderful !

I hired Craters & Freighters to pack, crate, and transport an antique dining set from Florida to…read moreSeattle Washington. The representative I worked with was very friendly (Stephanie) and overall I would give her a 4 star rating when it came to keeping me informed and updating me on my shipment. Overall she started out a little laid back and then really pulled thru in the last 5 days. My furniture did arrive with minor damage. I could see the potential damage from the pictures they sent me but I figured they were the professionals and I shouldn't question their many years of experience. The damage was done by placing the 4 chairs on top of the dining room table that was upside down. The chair legs scratched the outsides of the dining room table. Also a 2 inch chunk was chipped off the dining room cabinet. I was disappointed but glad my furniture made it in overall very good condition. It was the first time I hired long distance carriers. They could improve a little on packing and protecting.

Elvis and his outgoing team members are friendly,quick and very polite accommodating…read more Great Customer Service

On October 9th, 2025, I and my wife went to the UPS Store (#2339) located in the Belvedere Park…read morePlaza at 6847 N. 9th Ave. (Ste. A, Pensacola, Florida, 32504). I and my wife were shocked and sickened when we were charged by UPS Store an ungodly $253.26 to mail a standard sized letter to Guam, where the recipient is required to sign for the letter to prove we sent it. They were notarized documents for a bank, for which we paid $20 for the notary, which is fine. But to charge customers $253.26 when Guam is a U.S. territory and observes standard U.S. Postal rates, is inexcusable. We asked the employee (#315851) at the UPS Store in our disbelief if the U.S. Postal Service charges the same insane $253.26 rate, and he confirmed that "it's about the same." Well, after we left the UPS Store we felt taken advantage of horribly and that something was very wrong, so we called the U.S. Postal Service and were told that it only costs $12 to $13 to mail a letter with return signature to Guam from Pensacola, Florida. We still can't believe that UPS charged us $253.26 for something that only costs $12 to 13 at the U.S. Postal Service. Whether the employee at the UPS Store intended to do it or not, he horribly lied to and misled us. No doubt UPS in their own thinking have good reasons for charging what they do, but we are just common folks living on a limited budget. The notarized documents that we mailed could have been easily replaced if lost, and we didn't ask for any special protection, we just wanted the letter sent and signed for by the recipient. Thankfully, we didn't wait too long to complain, so they still had our envelope at the UPS Store. The store agreed to refund our $253.26 and then we took the envelope to the U.S. Post Office instead, where they charged us $13.35 to mail our documents to Guam, with required signature of the recipient. The UPS Store horribly overcharged us $239.91, which is so unethical and disgusting. There should be a law against gouging people financially! I'm just glad that we had the wisdom to double check to see if the UPS Store had overcharged us, and sure enough, they did big time! We have a whole new perception of the UPS Store, and it is not a good one. If this is how they mistreat and financially take advantage of their customers, then we won't be mailing anything with them in the future. There's absolutely no justifiable excuse for this type of greedy abuse. Shame on the UPS Store!

Great place to print our boarding passes. Christy was courteous and helpful on the phone when I…read morecalled. Busy little place but got me in and out for a reasonable fee. Thanks Christy.

Super friendly staff who are very easy to work with. The have a lot of neat gifts and other items…read moreto purchase as well.

My mother had just passed away and I was left a lot of paperwork to copy and mail out and Tracey…read morewent above and beyond helping me copy and mail everything. While I was extremely scattered. I arrived 20 minutes before close and Tracey was so kind and generous. She made a hard day feel better!

I went to have an important document signed by two witnesses yesterday on September 23rd, 2026, at…read morethe UPS Store located at 4600 W. Mobile Highway in Pensacola. Unfortunately, they have an ongoing serious problem with beggars. When I arrived I saw the man loitering directly in front of their store, asking a lady for money but she declined. I kindly said "Hello" to him because he is a human being. But after I went inside the store, I needed to go outside to get a black pen in my car to sign the document. As I was walking to my car, evidently the man thought I was leaving without giving him any money, so he became slightly aggressive, saying: "What's wrong?" I didn't know what he was talking about. I asked him what he wanted and he said "You didn't say anything to me." I kindly told him that I didn't have anything to say. Then he asked me for some money. I am so tired of this ongoing harassment. Kindly said, the UPS Store needs to call the police to have him removed. He practically lives there and has been a nuisance for years. I feel unsafe coming to their business. He used to loiter outside the Chinese restaurant a couple doors down, but they chased him away. Now he loiters at the USP Store instead. No customer likes to be ambushed for money every time they get out of their car to do business. Kindly, please do something.

Those ladies are my favorite party of my journey there to FedEx and the plants. Love them and that…read morelocation. They're always so nice and kind

I walked in and walked out! The woman helped me tape up my box because it cracked open…read more The lady at the desk was also very responsive. She was kind. She helped me deal with my package.

UPS and Myself had a mix up on delivery.....The package was something I needed.....UPS Pensacola Fl…read morewent completely out of their way to help and I got my package....KUDOS TO PENSACOLA FL UPS !!! Thank you so much for your help and service...A+++++++

Been waiting on delivery all day, tried to call and that's even worse. Said would be here between…read more1-5