I was skeptical about the nearly half dozen reviews that stated no one helped them for a long time when they went in. I was skeptical when they said the customer service was horrendous. But I'm here to tell you: believe the reviews. Never in my life have I been treated like this as a "customer" at any business..particularly a smaller business in a beach town....which you'd think would have great customer service and would be willing to help. I'm going to admit, I went in just to send a Fedex package. I called ahead, let them know I was coming. I get there 5 minutes later. I walk in, the door chimes. When I walked in the door, it was 8:33 a.m. By the time someone acknowledged me (after having not one, not two, but three people literally walk past me, look up and keep walking), it was 8:51 a.m.
I had an older lady, later identified as Sharon, walk right past me, look up, not say anything and walk into one of their rooms with two dogs. She walked back out of the room and looked away as if she was purposely ignoring me after I asked if I could get some help.
Then there was an older gentleman who was walking down the hallway to the front who saw me and then quickly bolted into one of their rooms. There was no bell to ring, so I was sitting there looking like a complete idiot for almost 20 minutes. By the way, the store was empty. Doesn't surprise me with the reviews they get.
I then go and open the front door (which, again, makes a chime, so they had to have heard me the first time I entered). Opened it a total of two times. Still, no help. Unlike the workers here, I was raised up north where you take care of your customers and don't straight ignore them. That is, after all why your business is still in existence. Because of CUSTOMERS. And if the owner doesn't understand that, I'm willing to run her business and turn it around the right way, which I've done before for many other people. First thing I'd do is get rid of her lazy staff. I'm assuming they get paid to work, not ignore their customers. The only reason this place is probably still open is because they do truck rentals, Fedex, and rent spaces out including a space outside for a food vendor, all of which they get commission for. Their "gift shop" is a joke. So obviously they're in debt and digging themselves in even a bigger hole since they're not even attempting to turn the business around by offering customer service.
If this is the way they run a business and feel they can keep doing it, they won't be around much longer. And I'm confident Navarre won't miss it. I've run two businesses and have never ignored a customer. Especially never made them wait 5, 10, or even 15 minutes. And it's obvious that the owner knows about this because she replies to every single complaint on these other bad reviews saying she'll "make it better". Wake up. It ain't getting any better. Apologizing isn't going to make your business prosper. Acting on it will. That's common sense in the business world. And if you can't understand that, you shouldn't be running a business. By the way, this is the first review in my entire life I've written. So the fact that I took the time to do this should tell you how horrendous my experience was.
To finish my in-store experience, I was met by "Sharon" who walked past me twice in that 15-plus minute span where I was sitting at the counter. She was rude, cold, didn't ask me how I was doing. All she said was "hi", scanned my package and left me to walk away. And to the "owner" of this establishment, wake up and start running a business. Just because you're the only Fedex location in town doesn't mean you can give crappy customer service. And if your employees don't want to work, send them home. Simple as that. There are plenty of people in this town looking for work. read more
