The delivery crew was professional. Dryer is awesome and works fine. However the dryer hose is too long. Was told that was the only size used and they do not cut them. I had to buy another hose the size needed for the space and pay to have it installed. Advice: Check before team leave and Do Not let them install if they do not have the proper equipment. read more

Rxo - Shipping Centers Near Me - Houston, Texas

Please do no use this company they are criminals and incompetent employees working here. On two occasions they have gotten my order wrong. Once they called my cousin to deliver a package that was supposedly for me, Only to find out that it was not intended for me. They took my time and when I questioned them they discovered it was an error. Then today i was waiting for my treadmill and sat home during timeframe. Not only did they not come but they also lied and said they came to my house which is a lie because the camera does not show them. Additionally no one called me because I do not have any missed calls from anyone. Do not use this company! read more

Took 3 visits to properly install my dishwasher. First two crews were I experienced with the entire process. After 3rd visit I am now finally happy with the install. read more

The guys who delivered on Sat Jan 30th were extremely careful. They showed what white glove delivery would be. Thanks for setting it up & taking such care. read more

Rxo - My new lovely LG GAS DRYER. - Shipping Centers Near Me - Houston, Texas

XPO did an awesome job delivering my sofa! They contacted me 30 minutes before arrival to make sure I was available, and I really appreciated that! Both delivery men were very kind and they made sure to keep their mask on the entire time. They were also very careful with my sofa, and made sure not to damage it while removing it from the truck! I would highly recommend these guys!! read more

I recently had a delivery, with setup, and takeaway of mattresses and box springs from Serta. XPO Logistics did the delivery for Serta. Everything was perfect, they did the setup, and carried away the old mattresses. XPO does a great job, of local delivery, and setup for national companies that don't have local personnel. read more

Awful experience. my washer and dryer delivery was missing the dryer and not able to install the washer because they didn't bring the hoses. Was promised would be done on the next delivery when the rest came- and of course the delivery driver had no knowledge, no hoses and refused to help resolve. now still not installed!! The worst customer service! I'm still waiting for a call back from 2 days ago! I did what I was asked and emailed customer care. It has been over a week and sTil no resolution, and my washer is still in the box and not installed. This company has the worst customer service!!! read more

Xpo dropped our 18k , 48" subzero , after we told them we wanted it inspected and might want it repaired, they threw it on top of a trash pile in the Houston warehouse causing additional damage They lied about " losing " it for days and legal department appears to have limited the ability for local managers to make this right . Claim submitted over 5 days ago and not a word back . read more

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I got my LG Appliances today and the delivery people did a great job- on time and they set everything up quickly. They two men were very polite and helpful and I am so happy. read more

Thomas and Ray worked very efficiently. They moved fast to unbox my new washer and remove the old one and taught me how to use the new washer all under 15 minutes. Thank you read more

THE MOST HORRIBLE COMPANY I HAVE EVER HAD TO DEAL WITH MY ENTIRE ADULT LIFE!!! I had a delivery schedule for 12-27 4p-8pm NO one called and No one showed up. I called at 7:45pm the customer service lady stated I was listed as home owner not home! I said that's a lie, I couldn't even reschedule the order until the material arrives back to a HUB! on 12-29 a whole day later we schedule it for 12-30 4pm to 8pm I called at 4pm and the customer service rep stated I'm on schedule for a delivery today NO ONE CAME AGAIN!!!! At this point I'm so livid these same people can't do there job I have cameras all around my house no one even came to my house!! So now 12-31 they want to reschedule me for the 3rd damn time!!!!! I don't know how many times i called and wrote reviews on RXO website to have someone call Me!! AT THIS POINT IM CALLING SAMS THE PLACE I ORDERED MY WASHER N DRYER TO CANCEL!! Ive be n dealing with this since 12-22!!! It's now 12-31!!! With 3 schedule deliveries!! read more

The delivery service was absolutely horrible. Originally set for the 19th, it got scheduled for the 21st when they canceled after their 4h delivery window has expired. No apology or explanation just a text to reschedule. Since it was the holidays we didn't make a fuss and pushed it to the 27th that was their next available. When they confirmed the morning off to be delivered from 1-5 and again at 6pm with no notice canceled again. We called and a guy named Elmer said he couldn't get it delivered nor tell us when it could be delivered because it was in the truck and needed to be re scaned. Said he would email his manager and copy us and never did. Eventually got scheduled for the 30th 11-3. They call at 2 to say it was an hour late so 4pm so we left at 230 to buy lunch. They call to say they were there and that they only wait 5 min so we had to rushed back home. If you have an option I would recommend using a more reliable or at least empathetic service read more

Delivered my new mattress today. Texted me a window last night, called with a 35- min warning this AM, showed up on-time, brought in the new, wrapped the old in plastic and carried it out. Cleaned up after themselves, were polite, timely and professional. read more

Rxo - New Sealy Mattress and boxspring set- up - Shipping Centers Near Me - Houston, Texas

Excellent delivery team. They were perfect and ticked all the boxes. On time, called as promised, took great care with my home and new refrigerator. Very respectful to me and made me very comfortable. Could not have gone better! read more

My experience with RXO delivery and set-up of our new Samsung dryer has been very challenging, frustrating, and disappointing. I am a Sam's Plus customer. The deal was for the dryer, delivery with all additional items needed for installation, actual installation AND haul away of the old dryer. We were notified that the dryer would be here 6-9-23 and the haul away would be done the same day. They arrived as scheduled and carried out the old(still functional drier) and loaded it on the truck. They then brought the "new" dryer in and installed it. He turned on the NEW DRYER and the LOUD noise was unbearable. He quickly turned it off and said it was defective & this happens "often." He advised us to get another type of dryer. He declined to bring out old dryer back into our house, saying we would get the new machine on Saturday. This was NOT true. Since that time we have been on the phone trying to get help to get our dryer. From not being able to get us one and the other removed, I kept getting the run-around that the new delivery & pickup of the "never worked machine" would not be done at the same time. We went through several different people, including a resolution specialist, who appeared to work it all out. However we were later notified that was NOT the case. We were back to having delivery of the new dryer and pickup of the defective machine on different days. I will NEVER USE RXO for delivery/setup again!! I will NEVER BUY ONLINE FROM SAMS AGAIN!! I would like to rate RXO as a NEGATIVE 10 stars. I have never written such a review as this and hope that it is my last time to feel this much disgust towards an organization. read more

2 guys came and both were great. Installed microwave in five minutes and the stove in about the same. There were a couple of issues with the existing equipment that they just fixed with no problems. Very professional and a pleasure to work with. Thanks again for a quick and seamless delivery. read more

The delivery crew was the best and very professional!! They set up my bike and gave us basic start up information! Keep up the great customer service as it's very hard to find nowadays! read more

I ordered a new refrigerator form Best Buy and Ramon and Ernesto showed up on time and installed it perfectly. Major kudos to these two hard workers. read more

Great experience on time set smooth, safe no contact. They called away of time and very friendly So glad they came.

These guys delivered a refrigerator for us. They damaged our door decorations and didn't even mention it to us instead of just asking us to move it then they refused to move our old fridge outside since we actually wanted to keep it. I understand policy if you aren't taking it you can't touch it but it's probably a scam anyway. Would not recommend again. Very upset about the damaged wreath read more

This week (8-1-22) a short circuit in our 12-yr old dryer's control board caused a small fire that was luckily contained to the dryer enclosure. We looked for reasonably priced replacements and found the models we wanted, but the fastest delivery date we found (after checking all the major appliance stores) was late September. We ordered direct from Samsung because they advertised a deliver date of 8-4-22. Well, the delivery crew showed up around noon today (8-4-22), unloaded and installed the new washer and dryer, tested them and then hauled off the old set and the packing materials from the new set. The guys answered every question we had and took the time to explain every step of the installation process. They were professional, patient and friendly. Couldn't ask for a better experience. read more

The guys that delivered my Peloton today were awesome! Followed all the proper safety protocols and wore their masks the entire time! They were friendly and got my bike set up in no time! read more

I was able to set up my own delivery date and I chose a Saturday when I knew that my grown kids would be at the house as well as my husband because we had moved the other mattress behind the couch because we had gotten a temporary mattress until we got the new one so I had them here for them to move the furniture so that they delivery guys could easily just take the old mattress without having to struggle or do any extra work. When the gave me the 30 minute courtesy call I had asked them if the new mattress was wrapped in plastic and they said yes and I requested for them to please keep in on because we still have the temporary mattress on the frame. They did leave it on for me and just had to take the old one, slide the new one into the hallway so that we could swap them out at our own convenience. We made their job very easy and they were in and out in about 5 minutes. They were very polite, friendly and courteous. I also got a phone call on Friday letting me know that they could be here Saturday, which was a week earlier than I had set up and I thought that was great. read more

they throw my refrigerator in the kitchen and panels on floor and they left even that's I paid for installation and nobody could be back, and delivery guys just left 3 min after I call they scream at me at XPO and they got mad at me because they only work until 3 pm super bad customer service don't recommend read more

Rxo - Shipping Centers Near Me - Houston, Texas

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The two gentlemen that delivered our fridge were top notch!!! They took great care not to scratch or dent anything. The fridge was assembled and they cleaned up afterward. very friendly and super hardworking guys!!! read more

My delivery guys were fantastic! My delivery was on time. My drivers were helpful & friendly.

Worst experience ever for appliance delivery. Paid for haul-away and installation but the delivery crew didn't install it at all, gave me a number but no one answered. Would give a zero if I can read more

Excellent service!! Very Professional!! The Guys were super helpful!! Explained how to use our washer and dryer. Showed up early for our delivery. read more

The delivery staff were very professional and very nice. I'm really happy about what they did in moving and installing the dryer ordered at Sams club. there's no question from me so far. everything looks good. read more

These guys were great (as always) and kept me informed about the delivery time of my mattress and box springs. They brought it in, set it up and ere gone within 10 minutes. I cannot praise XPO enough to show my appreciation. This outfit is fantastic. read more

The delivery by XPO was great. Unfortunately Samsung customer service is not so great. We ordered 3 appliances. First, delivered on time without problem. Third is on back order. Second, a microwave, arrived with a busted out glass front. Redelivery arrived quickly but only involved drop off. Even though arranged, we had to schedule installation and removal of old appliance separately. This not what we paid for! Samsung customer service sucks. Wish we'd gone to Lowe's! read more

Called me when they were close. Set up my bike easily and quick! Kind and respectful! Thank you! read more

Rxo - Bike - Shipping Centers Near Me - Houston, Texas

Wish I could leave less than one star. They do not read notes and requests because they have came out twice and said "management wanted to make sure this was a 4 person job versus a 2 person job" well it's been rescheduled twice and the notes indicate it is a four person delivery. I've taken off work twice and will have to take off another day to meet them yet again for them to deliver my fridge. I've lost two batches of groceries because they can't seem to read the notes properly. They keep blaming Lowe's and the manager at XPO is not helping as he just says it is not their fault and to call Lowe's. read more

Installers were professional and thorough installing my new refrigerator. Used proper tools for safe handling. Explained the procedure for proper operation. Also explained what spare parts are for. read more

They arrived in the time allotted. Called before they arrived. They were kind, courteous and efficient. Extremely professional service.

The actual installation of our new washing machine was done very well and professionally. The huge nightmare came in scheduling the delivery. RXO cancelled at the last minute twice with absolutely no explanation and finally delivered the washer a week after to initial delivery date. Made me miss three days of work. DeJay, the scheduler, could barely speak English and sounded like he was under water. Pitiful!! read more

My order did arrive about 45 minutes after delivery window of 1 to 5. I have updated my rating from 1 to 3 because of the personal who delivered the equipment. The two gentlemen were professional and respectful. I very much appreciate that. It must be difficult to smile in this summer Houston heat while delivering items. Especially when there are questions with the package (nothing to do with XPO). I had to reject the delivery...., not having the best of luck with this "at home gym equipment". Excellent service once XPO arrived at my home. Hopefully, things go better with the delivery window on re-delivery. Just wish XPO could have sent a simple text saying they were running behind and they cannot make delivery window. A simple thing like that would be helpful. read more

They were very polite and courteous on the day of delivery. They unboxed our fridge to make sure it fit through our door. We were very thankful for their help and love our new fridge! The only thing is, I wish I could know where my fridge was during the month it was shipped but that might be more on the fault of appliance connection. read more

Similar to the last reviewer I have no idea how this company stays in business or how companies such as peloton or tonal contract with them for their deliveries. They messed up our delivery of our Tonal the first time and had some incompetent person who cannot get it up our stairs. We got rescheduled again last week and confirmed my delivery window however two hours later they call and say the truck is too full and push me to the following Monday. Now I get a call saying to confirm my delivery for two weeks from Monday. If you call, Customer Service says they have put in an urgent request for a response and someone will be calling you but nobody ever calls younobody ever knows what the problem is and nobody cares. You cannot reach anybody at XPO who knows anything and the circus has been going on for months now. If our total does not get delivered properly and professionally and installed with the proper white glove treatment then I am canceling the tonal. They do not care if you switch your whole workday around, find people to pick up your kids and change any other appointments you had on that day so if you purchase an item I would suggest confirming if XPO logistics is their delivery company because if they are I would reconsider that purchase because you may never get your item. Update: I sent an email as directed by Bryan from XPO management and it has now been 3 days with no response from that department either. Another waste of time and energy. Clearly an automated response put out by XPO when a negative review is posted on Yelp but again nobody at XPO cares one bit about the customer only about growing their market share and being abusive. read more

Texted me On time One spoke w flush which helped I had to ask them to review my delivery by number before I signed for my sons delivery snd they o lived graciously We haven't unwrapped yet but we'll see Boxes were not damaged as far as I can tell read more