If any our friends or family are looking for a new RV, I highly recommend Mike Thompson RV in…read moreColton and especially Julian! Julian was absolutely amazing from start to finish. He was professional, patient, honest, and truly went above and beyond to make sure we got the best deal and had the best experience. We never felt pressured, and he genuinely cared about making sure we were happy. Jorge in finance and Michael, the RV technician, were also fantastic and made the entire process smooth and easy. The whole team was incredibly helpful, even helping us transfer our belongings from our old RV into our new one. If you're looking for an RV, go see Julian! You won't be disappointed!

I recently had the pleasure of working with Ryan at Mike Thompson RV while shopping for a Brinkley…read moreZ3200, and I honestly cannot recommend him highly enough. From the very first interaction, Ryan stood out as the kind of salesperson you dream about but rarely encounter. He took his time with me, never rushing or pressuring, even as we dove deep into the details--finance negotiations, compatible towing options with my 2024 Chevy Silverado 2500 ZR2, batteries, and all the important add-ons that truly matter for full-time or long-term RV living. His knowledge was exceptional and comprehensive; he answered every question thoroughly, anticipated things I hadn't even thought to ask, and explained everything with genuine patience and clarity. Whether it was technical specs, practical real-world advice, or helping me navigate the decision-making process, Ryan delivered expertise wrapped in kindness and enthusiasm. What impressed me most was how he went above and beyond--not just checking boxes, but truly listening and treating the entire experience like a partnership. He embodies everything you could possibly want in a sales professional: attentive, trustworthy, knowledgeable, patient, and sincerely invested in helping you find the right fit. He was, quite simply, fantastic in every way and more. If you're in the market for an RV and want someone who will make the process smooth, informed, and even enjoyable, go see Ryan at Mike Thompson RV. You won't just get a great deal--you'll gain a true advocate who cares about getting it right for you. I'm beyond grateful for his help and can't wait to hit the road in the Z3200 thanks to him. Thank you, Ryan--you set the gold standard!

My wife and I purchased a brand new 2025 Apex Nano 221 RLS from Laguna RV on August 2. Before…read moresigning, I negotiated with Steve, the finance manager, who clearly agreed that an extra solar panel and second battery would be included at no additional cost ( see attached pic) . After I signed and paid in full, I later discovered they added a $400 charge for the solar panel anyway, even though I have proof it was agreed to be free. They also charged me a $995 dealer prep fee for a full inspection and setup, which clearly was not performed. Immediately after bringing the RV home, I discovered multiple defects: the entrance door would not close properly, there was a loud mechanical noise from under the refrigerator, and the battery was draining down while not in use. I contacted Laguna RV and on August 12 I drove two hours to return the RV for repairs and to install the solar panel they failed to include the first time. I picked up the RV on August 16 and was told everything was resolved. However, the very next day, while preparing for our trip, I discovered two holes in the brand new floor, additional damage under the recliners, and that all the tank sensors (black, gray, and fresh water) were not working at all. With only days before my departure and no time to drive back again, I had to hire a mobile RV technician, who confirmed the issues were not quick fixes. When we finally went on our trip, the water pump failed approximately 80 percent of the time. We could not properly shower, flush the toilet, or wash hands, and the tanks overflowed because the sensors did not work. This completely ruined our trip and was unacceptable for a brand new RV. On top of that in few occasions the shower drain water got flooded so did the toilet since again the tanks sensors didn't work and we couldn't tell the tanks levels... On our way back from the trip, the situation became dangerous. About 30 minutes into the drive home, one of the weight distribution hitch bars that Laguna RV had installed fell off while driving, and we were unable to locate it. We had no choice but to continue driving with only one bar, which is not safe. Two hours later, when we arrived at a gas station, I heard a loud boom. The second bar had also fallen off. I retrieved it and disconnected the hitch entirely, and had to drive the rest of the way without any distribution bars, which defeated the entire purpose of having a distribution hitch and put us in a dangerous situation. After the trip, I brought the RV back again on September 13. Bob, the service manager, told me he submitted a warranty claim with Forest River to have the damaged floor repaired. For five weeks, every time I followed up, he told me he was still waiting for approval from the manufacturer. I eventually contacted Forest River directly and was informed that no claim had ever been submitted. Only when I confronted Bob with that information did he actually send the claim. At this point, the RV has spent more time in Laguna RV's possession than mine. I am making monthly payments on a brand new RV that was delivered with defects, unsafe conditions, and items that were never properly inspected despite a $995 prep charge. I am now filing a formal Consumer Affairs complaint and pursuing legal action through my attorney to recover the unauthorized $400 solar panel charge, the $995 dealer prep fee, the $550 I paid for the hitch installation that was done improperly, and compensation for loss of use, safety risks, and the time and stress this caused my family. I have full documentation of all communication, photos, videos, and agreements. On more point - when I texted Steve ,the finance guy, in regards to the $400 unauthorized solar panel charge he texted back " who is this?".... we basically texted 20 times prior on the same text thread... Based on my experience, Laguna RV acted deceptively, failed to meet contractual obligations, and jeopardized my safety. I strongly warn others not to do business with this dealership.

We purchased our trailer from Laguna RV. Josh, our salesman was "no pressure" and just a good guy…read more Other than an issue with getting it delivered due to their bank, we enjoyed our buying experience. We had an issue with the trailer's solar and they sent out a RV tech to us to fix it! What other dealer will do such a thing! I highly recommend them.

No one asked me to write this, and I am very happy to say I am doing it because I want to express…read moremy gratitude to all the Professionals who helped me and my wife choose exactly the right new trailer for us. I see so many negative reviews and I can't imagine for a moment how any of them could be legitimate after the service we received. My experience with Joe Pena my Salesman, Troy the Sales Manager, Joseline in Finance, Adrian who delivered our unit and the follow-up from Tony in service couldn't have been better. I am an extremely difficult person to deal with when it comes to major purchases and they were not only patient but also kind and considerate throughout. From all my emailing and phone calls to their follow-up, this team is the one you want! Thank you again to each of you!

Unpleasant staff...racist culture detected. People at front don't have any customer service skills…read more(ie. smile or have a positive tone). Went for the first time today and left with a real bad taste in my mouth.

I purchased a used RV from Giant Colton. Devon my salesman was professional, helpful and made the…read moretransaction very acceptable. He represented me very well during the negotiations.I found that the RV that I bought had a faulty refrigerator. I took it back to Giant RV service. I said that it never worked from day one. I notified them within two weeks after purchase. After much discussion we worked out an agreement to do the repairs to both of our satisfaction. Julio in finance was extremely supportive and was instrumental in coming to terms. Also, John the Service Manager was really a life safer. He searched for replacement parts for 4 weeks and finally got the repair achieved. He was very communicative and kept me in the loop and made a professional decision with the charges which was acceptable to us both. I will continue to use their service department for my RV.

I had a great experience working with Robert! He was extremely helpful, knowledgeable, and patient…read morethroughout the entire process. He gave us several great options and really took the time to understand what we were looking for. We never felt pressured, and he genuinely wanted to help me find the right RV for my needs. I really appreciate all of his help and would definitely recommend him to anyone looking for an RV!

I bought a 2003 Tahoe toy hauler that turned out to be a money pit. However, because I had already…read morespent so much on it. I decided to spend just as much to fix it. Unfortunately, I had to take it back over five times to fix the same things. Not to mention the damage created by the things not being fixed properly. The first time was not repaired properly. Overall, they did try and rectify most of the concerns, and they are definitely more reliable than the last place I used. So CAL RV repair in Temecula. Horrible!

Richardsons Fix the way do business…read more I bought a used 2018 TT & an extended warranty from Richardsons in late 2021 took it out for the 1st trip 3 months later. Toilet flushed once then water pressure to toilet was gone. I take my Trailer in for the issue toilet won't fill properly due to low water pressure to toilet only. Kitchen, restroom sinks and shower all have good water pressure. I explain how I feel it might be the toilet valve to Guy A as he takes trailer information from me. 1 week later I get a call from Guy A saying I need a new toilet that run $700 and the warranty don't cover it. I lose my cool explain how it's BS. I just got the trailer from them, I asked don't you guys check the trailers before you sell them some kind of point inspection. The toilet worked for 1 fill then pressure was lost. He apologizes and says he understands I should had been able to use it more... I feel bad so I go into the office apologize to Guy A for losing my cool I understand it's not his fault. He seems to accept my apology so I ask him to help me understand the issues. I ask various questions when Guy B jumps in and says there's build up, could be from city or camp site having poor water and or hard water. I explain I understand, but that build up normally don't happen from 1 fish to the other it takes time. Mean while Guy A went back to speak with the service tech and confirmed that water is flowing to the toilet but then there's build up. I say thank you and say I'm not paying for a toilet. They explain how I'm gonna have to pay $175 for the time spent. I tell them I can't take trailer yet cuz I'm in my car. I return an 45min later with warranty in hand to show that warranty states it covers valves and fittings which I felt is where the issue is. Guy A is on the phone so I'm standing there waiting Guy B asks what I have, I say my warranty showing valves are covered did you guys check the valve? He then replied with yes there is blockage warranty won't cover blockage you need a new toilet if you want it fixed. Guy A gets off the phone and says they were going to let me take my trailer with no charge cuz I didn't sign that section of the paperwork. I say thanks can I pick it up tomorrow. I pick up trailer the next day take it home and in 20 min I have the toilet removed and bypassed the valve and toilet works fine. What really gets me is that there was no attempt to fix my toilet just sell me a new one. Not even a $175 per hour charge and a $30 valve was offered just a $700 new toilet. I really hope that Richardsons as a company can fix how they do business cuz I'm only 2 min away and hope that when I run into a problem outta my capabilities they don't try and take advantage of me again. I spoke with Brad I believe. He was helpful in getting me info. Not sure who serviced the toilet or who told him I needed a new one. Not sure who the guy sitting next to him that said if I wanted it fixed I needed a new toilet was ether. Toilet is working fine now that I fixed it myself so no matter what they say I didn't need a new one.

We drove from Pismo Beach to Colton to view a 2018 Holiday Rambler Vacationer, which will be our…read morefirst motorhome. We initially spoke with Kaitlyn Mahoney over the phone regarding the motorhome. When we met Kaitlyn in person, she was genuinely a wonderful individual who made us feel like we were meeting a good friend. She took a sincere interest in understanding our wants and needs for this major purchase. Kaitlyn spent considerable time answering all of our questions and thoroughly showing us the motorhome in detail. Her professionalism, knowledge, and friendly approach made the entire experience enjoyable and stress-free. A special shout-out to the other team members as well--Doug, Curtis, and Francisco in Service and Parts--for helping coordinate our needs and ensuring everything was addressed. Last, but certainly not least, Mike provided a complete, thorough, and highly detailed walkthrough of our new motorhome. As first-time motorhome owners, we greatly appreciated the time he took to explain the systems, operation, and maintenance requirements. His patience and attention to detail gave us confidence as we begin this new adventure. Do I have any negatives regarding Mike Thompson RV in Colton? Only one: the starter motorhome package was not worth the value for the price based on the contents provided in the box. Overall, our experience with Mike Thompson RV was outstanding. Thank you to the entire team for making this such a positive and memorable purchasing experience.

We recently purchased a camper from Mike Thompson RV in Colton, CA, and traveled all the way from…read moreMaine to California to pick it up. The communication throughout the buying process was excellent, and we felt confident that we were dealing with a dealership that valued our business. Unfortunately, that changed almost immediately after the sale. Within minutes of leaving the lot, we received an engine oil overfill warning and had to return so excess oil could be removed. The camera system was also not working. We were told it was caused by water from the pressure washer, but we have since discovered that the cameras stop working whenever it rains, raising concerns about a larger issue. Shortly afterward, we discovered multiple chips in the window and an airbag warning light. We immediately contacted the dealership and were told these issues would be taken care of and that we should have the repairs completed and provide the receipts. However, when we submitted a window repair quote, we were told by Dan that it was too expensive and that we needed to find somewhere else. After returning to Maine, we had Mercedes perform a thorough inspection. They found that the airbag system had previously been repaired incorrectly and now requires significant repairs. We were also informed that required service had not been completed, resulting in another significant expense. Despite our prior conversations, we were then told to submit these repairs through our extended warranty. The biggest disappointment has been the lack of communication and the conflicting information we've received. Calls have gone unanswered, including one that supposedly "dropped" with no return call, and we have had very little follow-up despite repeatedly providing documentation. We understand that issues can happen with any camper. What we expected was for the dealership to stand behind the commitments made to us and help resolve problems discovered immediately after purchase. Instead, we are left dealing with significant repair costs and a serious safety concern. We do want to recognize Mike Crossland and Kaitlyn in sales. Both have been incredibly helpful, responsive, and genuinely committed to customer service. They deserve 10 stars for their efforts and have been the bright spot in an otherwise very frustrating experience. We sincerely hope Mike Thompson RV will take our concerns seriously, honor what was promised, and help resolve these outstanding safety and repair issues. We would much rather end this experience feeling that the dealership stood behind the camper we purchased.

I recently purchased a 2023 Sabre 38DBQ from…read moreJC RV World, and the entire experience was nothing short of excellent. From start to finish, Ramon went above and beyond to make sure I felt informed, confident, and excited about my new RV. If you're looking for an RV dealership that genuinely cares about its customers, I highly recommend JC RV World.. I Highly recommend this place, Thank you Ramon for all of your great customer service :)

Great service, amazing deals! They went over and above for me…read more I searched everywhere for a deal, for months! And finally found this company love the deals! I highly recommend this place

I am one difficult customer to please, and James ("Jim") got it done. I have an eye for detail and…read moreimperfections that only someone like James can match. Even though my wife and I were in the process of purchasing a brand-new motorhome, I wanted to have another pair of eyes look over and test everything. There are hundreds and hundreds of items to check on a motorhome, and James knows them all, and how to test them. I recommend James if you are purchasing new, because before you take your rig off the lot is the best time for you to point out items in need of replacement, repair, or adjustment to the dealer. You are buying a new RV, and you expect everything to be in perfect working order, but you cannot assume it to be. If you are buying used, you MUST use an inspector. You'd be crazy not to just to save a few hundred bucks which you'll probably spend on the first repair. Jim gave us a checklist of every item he inspected, which was exhaustive. He is a competent professional with a keen eye for detail and a method of operating that is thorough, timely, and reliable. I trust him after our first experience and trust me, you will too. Thanks Jim - we love our new Roadtrek CS Adventurous!!

Being from out of town it was Important that I have the motor home inspected before I purchased it,…read moreJimmy saved me from making a big mistake

We bought our trailer a few years ago from buyers mart. It was a no pressure no stress sale. We…read morehave loved our trailer and had no problems with it. We are going to sell our trailer and upgrade to an RV. We will definitely be going back to shop.

I purchased a beautiful 5th Wheel with all the bells and whistles from David and Katrina at Buyers…read moreRV Mart. I did my research on what I was interested in buying and they were very fair with me. I have called Katrina numerous times with questions and she's always been so helpful I've never felt rushed. Not only did we have a no pressure sales transaction they also assisted me with financing, warranty, and a RV transporter. David and Katrina are very acknowledgeable about the RV business and can answer any question you have. I would highly recommend Buyers RV Mart to be your first stop.

As a woman, anything car repairs can be overwhelming. Ricardo Perez was kind and was ready to…read moreprovide help and a resolution. I didn't feel judged at all. Much appreciated!

Ok so honestly it is hard for me to make bad reviews. I know that they can affect manager bonuses,…read moreemployee hours, and other factors. However, when you're so focused on tasks or just chatting with peers and can't even say hello welcome, that is not ok. Then you stand near the counter to be assisted and still no hello that's even more frustrating. Mind you there wasn't customers either. Hope this gets fixed.