Recently purchased my RedHawk 27N, from Mike Thompson, my salesman Greg richey did good job sending me pictures & all info I needed from this rig, bought in march2026, took 3 weeks to finalize cause waiting for auto leveling jacks to come inn, did good job on install & solar panel,i feel that a got deal on my rig here , I would buy here again read more

Brought my 2024 Jayco Precept Class A here after one year of indifference, unsatisfactory service, lack of timely communication or follow-up and resistance to performing warranty work from my original dealer. What a difference. MT from top to bottom cares about the customer, is professional, kept me informed, diagnosed the problem, fixed it and on top of all that gave me 15% off for my military service. If you want top shelf service with no headaches bring your rig to Mike Thompson's in Colton. read more

Just purchased our 2025 GD 260RD 5th Wheel. First, we met with Dave, who gave us a thorough overview of several RVs, where we narrowed our decision down to the 260RD. Dave was extremely knowledgeable in DLL the various RVs they offer, and most importantly, Dave and his team, were NOT hard sale! (We appreciate that) Once we made our final decision, Kyle gave us a complete walkthrough of or RV, electrical switches, Bluetooth ops, apps, fresh, grey and black water tanks and electronic measuring.... Let's just say, Kyle knows his stuff and took the extra time needed for 'people our age' to understand and learn these new things! Kyle made several additional recommendations for our RV (no pressure) but just 'nice to have things'. Both Dave and Kyle assisted with connecting our truck to the hitch, leveling, cable connections etc. Once we drove off the lot, we felt very knowledgeable about our purchase, and had a great experience with all Kyle and Dave need a PROMOTION AND A RAISE!!!! Thank you Mike Thompson Bob & Sandy Hendren read more

Mike Thompson's RV - RV Dealers Near Me - Colton, California

See all

Don't ever buy from Mike Thompson!!!!!! The worst in every way.... We got a LEMON and absolutely no help from them !! Please be careful!!!

I waited 6 weeks for a part to come in that I found out was never ordered. I called several times with no call back. I waited over 30 minutes to pay for a $33 part. There labor cost are outrageous. I won't be using Mike Thompson ever agian read more

Shout out to the entire MT team - Richard, Jose, Doug, Alisha, Frank, and special shout out to my tech Fernando! He brought it all together for me, installed my storage efficiently, dedicated hours to me for the delivery to answer all of my questions and address any outstanding issues. He went way above and beyond and that's comforting when dealing with new RVs. Thank you all and thank you Fernando!! read more

Kyle A was amazing during our walk through showing us all the bells and whistles on our new 5th wheel (Grand Design Influence) he was helpful, kind and very professional. Thank you. Paul did not pressure during our sale and was patient in showing multiple options until we found the perfect fit. Clifford assisted with finance and explained all the plans available and very helpful. Glad to see Mike Thompson has improved in their customer service and I will definitely continue to use their service. read more

Stopped by Mike Thompson's RV Superstore in Colton, CA, which was part of the Miracle Mile RV Show this weekend. The Show was nothing like the Pomona Fairgrounds Show we attended a few years back but the many dealers participating in the event did a good job with their presentation. We met with Jeff Schwab who clearly knows his industry and what a fantastic and transparent RV consultant. The display of RVs of motorhomes was quite vast and Jeff showed us the Newmar and then the Tiffin Open Road series. Jeff pointed out specifications, options and truly provided an education on what to look for in a quality built coach. We have a newer Grand Design towable RV and were simply curious about what our next rig may be as we get older and look at a simpler and more practical way of RVing. Generally RVers upgrade every 5 years so we still have time. The selection of RVs was plentiful and the starting prices competitive. If you are looking for an RV you must reach out to Jeff Schwab at the Colton store, he is simply the best in the industry that I have met. We are considering upgrading in the future and Jeff gave me some important tools to work with when we make our decision. Highly Recommended read more

Bob, Tomas and Kyle were outstanding sale associates. Kyle was very knowledgeable about the operating the Sunseeker MH. Truly blessed ....thx a bunch fellas. read more

We bought our 2021 Forest River Georgetown Motorhome from Mike Thompsons Rv Brand new in July 2021 for $153,600.00, paying $13,972.00 for an extended warranty through Compass. We have had it back to service numerous times, somethings were fixed, something were not and made them worse. The generator went out with very low hours, we took it into service February 2 2025, going back and forth with the service people, warranty people. We did get the okay on February 25 that Compass will replace the generator. Needless to say, as of April 7, 2025, we still do not have our motorhome back. It is a shame that as a retired couple we are not able to use our motorhome. We have spoken to Neal the service manager & Jennifer in the service department and they are saying, its not their problem. So why would you buy something from Mike Thompson if they dont back their product? I would highly recommend that you go to a different dealership that takes care of their customers and backs up their products. There sales pitch is experience your dream vacations, well, its more like a Nightmare at Mike Thompson's RV. Do not buy from Mike Thompson's RV and or a Forest River Product. read more

My husband and I went to Mike Thompson after shopping around at multiple RV dealers in the area (Family RV, Giant RV and Camping World to name a few). As soon as we arrived on the lot we were greeted kindly by Daron. Like I said we have been shopping around for awhile and after tons of research we knew that we wanted to check out Grand Design. Mike Thompson RV is the only dealer in the area that sells them new and because we were debating between new and used we knew we had to check them out. Daron took us to all of the campers we wanted to check out. We ended up checking out 6 campers while there and Daron was so patient with us! He really went above and beyond!! The best example of this is when I wanted to standout on the deck from the camper; he went and grabbed a battery; hooked the camper up and showed us all the gadgets. We were sold not only with the camper but with him. The negotiating is usually the worst part; this time it was a breeze! We settled on a great purchase price and our trade in value was reasonable. I totally forgot the name of the sales manager but he was wonderful!!! Daron took us back to our new camper and we got to explore it more while he went and tied up the loose ends. He got us over to finance where we chatted with Michael and that experience was less then 10 minutes!! Everyone we spoke with felt up front and honest. I have nothing negative to say about our experience and highly recommend Mike Thompson RV. If you are looking for a trailer please reach out to Daron! He was a pleasure to work with and we will use him again for all of our future RV needs! read more

Mike Thompson's RV - Our new home away from home! And photo bomb by Daron - RV Dealers Near Me - Colton, California

Don't even know where to start with this. It's sad that I have to post this and say bad things about Mike Thompsons RV. When we started our Journey with sales it was great and we found our dream Motorhome. Had a few promises on our due bill that needed to get fixed. So this is when the fun starts. We Bring our motorhome in for service that was promised during the sale. Then we get a Rep Name Josh Musgrave, and I hate to call people out but we have no choice. We started out with telling him what was promised to us in our due bill which we have in writing. Takes our motorhome back and sits for over a month and mind you this is the second time it's been here for the same issue. So back to Josh, who lacks communication skills and has no clue as to whats going on with our RV. Does not return phone calls nor emails (maybe a couple a week or two later) and that's after we have to tell someone in his department that we have not heard from him. When we do hear back from him it's like a broken record explaining ourselves over and over again with our motorhome still sitting at Mike Thompsons RV. So now Josh, wants to try and push these promise repairs through warranty when this was promised through sales and is on our due bill shows proof of it. This caused more of an issue of delay when we kept on telling him it does not need to go through warranty. We informed him to get this done and stop the delay of things but he insisted that he's waiting for warranty's authorization. Not sure why he's waiting (when this was promised) After having to cancel a trip that was planned cause of his delay. So we informed (Josh) that we need our motorhome before 2/3/2025 cause we were not gonna cancel another trip. So we pick it up on 2/1/2025 at 9 am which he was aware of. We arrive and see it just parked there, my husband goes into the service department and speaks to the cashier clerk and informs us that we owe almost $700 dollars so they can order the parts, which was on our due bill and promised to fix. Which is a side mirror that the camera does not turn on, and a seat belt on drivers side that does not work properly. My husband's says no I'm not paying that cause this was promised. The cashier clerk kept on insisting cause Josh had no notes in the system for his fellow coworkers. Thank goodness someone spoke up and said if we are required to fix it will take care of it. (Thank goodness) So we got to our motorhome thinking it's good to go and will need to make another trip down here once they get the parts we need, which should of been done the first time. Walk into our coach and screws all on the dashboard, center console is hanging out no care in the world to these people. No one inspected it or if someone knew we were picking it up common sense would thought I need to put this back together or maybe if Josh, would have made notes we were picking it up. I hate to be this person that's gotta complain but this is ridiculous. And I know this happens a lot to people that need work done on their coach, trailers, 5th wheels, makes no sense as to why it needs to sit for so long (asking for damages to occur to your expensive outdoor recreation equipment) I would like to Thank Frank, in the service department for showing some concern and getting a service tech David, to put the dashboard back together. Frank also filmed the nonsense before it was fixed. So maybe before you leave your Rigs ask as many questions as possible and hopefully you get someone with more information and communication skills and common courtesy to get back to the customer at a reasonable timeframe. Just an upset customer. Hopefully they get better for customers in the future. read more

Mike Thompson's RV - RV Dealers Near Me - Colton, California

See all

We love Mike Thompson's RV, the people are AWESOME!! We especially LOVE Marianna, our service representative. She bends over backwards to do all she can to help her customers. She takes the time to listen and complete the job needed for all your maintenance and service needs. She is very knowledgeable and knows exactly what your RV needs. She takes charge and follows through. She is dependable and reliable, you can ALWAYS count on her, she's on your side!! Thanks Marianna!! read more

We just consigned our RV at Mike Thomason's RV Center. We worked with Kaitlyn Mahoney who did an excellent job of marketing and selling our RV in just 11 days! She was friendly, efficient, and responsive to all messages. We were so pleased with such a quick sale. We highly recommend contacting Kaitlyn if you are in the market for a used RV or have one to sell. read more

FAILURE! FAILURE! I brought my RV to Mike Thompson for a routine hot water service. After $200 the water heater DOES NOT WORK. Normally Would not be a problem but I happen to be on an Arvie trip and I have no hot water. I spoke to Jonathan in the service department. He gave me a phone number to call my warranty and politely dismissed me. It's going to be fun humping to the community shower in 40° rainy weather. Thank you Mike Thompson for providing bad service. I belong to a group of about 50 campers and I will be sure to share my experience with them. read more

We had an amazing experience from the get go. Our salesman Thad is an excellent, knowledgeable man and we felt no pressure at all to purchase anything. We ended up buying a 5th wheel and couldn't be happier. Mike Crossland who did our walk-thru and orientation was very patient and there wasn't a question he couldn't answer. Curtis in the financial office was great and had a good sense of humor. Great experience overall and we would return in a heartbeat. read more

This is the place to purchase a Class A motor home in Southern California that has an excellent inventory and the Manager, Doug has an awesome staff. Rick, was my sales representative that had an a very vast knowledge regarding RV's that was very helpful for my wife and I making the decision on the perfect coach for our family needs. We love our new Motor Home. Last but not least I would like to add a special thanks to Curtis in Finance that made it happen. Thank you all for making it so easy purchasing our new Motor Home! read more

Mike Thompson's RV - RV Dealers Near Me - Colton, California

I write this review because I am very excited about some changes at Mike Thompson RV Service Center. They have made some changes and Neill has come on board as the service manager and what an amazing change this has been! He has the most positive attitude and he recognizes his customers and always does his part to make sure they are satisfied, especially when any issues have arose. In addition, I have also been assigned a new Service Advisor, Josh. I don't want to get into the background to this, but I have had some issues in the past and Josh is a complete breath of fresh air. In fact he is so popular, sometimes there can be a line to see him. :) He always takes care of my needs, he is very clear about the work and pricing and he always status' me on my 5th wheel. Finally, Peter the tech that does a lot of my work, does some of the finest craftmanship work when adding or altering my trailer. Bottom line is this is one hell of a team. Service there is not cheap, but the quality I receive in craftmanship and personal service and customer care is incredible! Walk in and ask for Josh and have a great experience! Thank you to the service team for the amazing team you have built, that is what makes business thrive and it is a lost art, keep up the great work! read more

Well, I had a good experience buying the motorhome but I have never experience such bad service. It's been over a year and a half and parts still have not been supplied that were promised at the time of purchase. When I brought the motorhome in for warranty work it was returned with wires hanging loose and electrical tape holding plastic parts together that should have been replaced. Motorhome was not working properly either. When I picked it up Coach battery and chassis batteries were both dead with the motorhome left in gear. They did me the "favor" of jumpstarting it so I could drive it home. On the way home, the generator kept trying to kick on every six minutes. After having another mechanic look at it, I found out they did not reconnect the computer to the generator. The coach batteries have now gone dead and they're under warranty but only through Mike Thompson. I'm going to buy a new batteries instead of trying to deal with the service center. I can't recommend buying here due to the horrible service. read more

The service department worked with me to get repairs done in the most efficient way possible. My Service Advisor, Tony Nunnally arranged my service so I could get several issues taken care of in one appointment. They fixed my solar connection, checked my propane system, fixed my screen door so it now closes properly. Don also fixed my wall that had separated. I still have a couple of repairs that need to be done but I am confident Mike Thompson's Service Center in Colton will get the repairs done right. Tony is a great communicator and keeps me informed in a consistent and professional manner. Thank you Tony, Don, and the rest of the technicians in the service center! read more

Best RV experience we have had When other dealers wanted to waste our time they did not We told them what we needed and they worked hard to make it happen for us Big shout out to Amy Steve Curtis and Doug we appreciate you all and we will be back for our next RV ! Thank You Mike Thompson Colton!!!! read more

Mike Thompson's RV - RV Dealers Near Me - Colton, California

I don't know where to begin with all the problems we've had with them! They sold us a $10,000. Bumper to Bumper extended warranty to cove e anything that happens inside and out and they have had our rv for almost 2 months now and nobody calls us back and when we call they take days to call us back! We are fighting to get some money back for the warranty but we keep getting the run around and they won't cover the omen generator and the blinds or interior which we have the proof and they still haven't helped us! Never again!! read more

Unreal experience with Amy, Thad, and Mike! We had been looking around forever and couldn't seem to find the trailer that fit all our needs until we met this crew here at Mike Thompson's RV in Colton! From the shopping, planning, and the sale, it all was SMOOTH as BUTTER! So very happy and beyond thankful! I'm read more

Mike Thompson's RV - Fifth wheel - RV Dealers Near Me - Colton, California

We bought a 2019 Momentum by Grand Design. Our sales Gal was amazing. We had a problem with our fireplace glass in 2020 and needed a replacement. Here we are 2 years later and still getting the run around from the head of the parts dept. Have made at least 25 calls to get this part replaced. Have been more than kind through covid. Really sad that this hasn't been handled already!! If they cared about their customers this would have been sent out 2 years ago!!! Take your business somewhere else, where they care about the customers after the purchase. read more

If you're looking for a fair, honest and knowledgeable salesperson, go see Greg! This was our first stop for the day for RV shopping and we never left to seek out others. They had exactly what we were looking for and Greg answered every question we threw at him and we hit him with tons for the many hours we were at the dealership. He's kept in contact with us through the whole buying and trading process. The dealership is honest and very fair. I'd recommend Richardsons to anyone of my fellow campers and if you can, go see Greg. He will do you right! read more

My husband and I were looking to purchase our first RV. I am beyond satisfied with the level of customer service I have been provided. Lydia has been awesome. She has made sure we're taken care of through out the purchasing process. She even texted us to make sure we had made it home safely. Clifford Alfsen made the paperwork a breeze. Our walk through with Michael was also amazing. He helped us with all of our questions and made sure we understood how to work our new trailer. I'm so happy with the overall experience so far. Will definitely recommend Mike Thompson's in Colton to friends and family. I know they will be well taken care of. read more

Victor is a life and Trip savor! He helped, us newbies, get our RV slide out. Small technical problem but without his help we were lost. He was our sales person as well and we so appreciate him for always be available to answer our calls even on a busy holiday. We highly recommend him for all your RV questions and Sales. Thank you Victor! read more

This place is a JOKE!!!! CJ supposedly the manger of the service is a joke!!! He is horrible!!! We bought a 2022 hide out trailer and we went threw the walk threw and we told the guy that the awning wasn't right he said it's supposed to be like that we'll we took it out our 1st trip and almost lost the awning on the freeway!!! So I called to make appointment to get the awning fixed!!! We had to fight them to get them to fix it!!! So finally they called us a week later to say it was fixed!! We pick it up today and nothing was fixed!!! I talked to Cj he supposed to be the manager he comes out and looks and said oh we Secured it!! We can't fix it u have to bring it bad!!! This guy is an idiot!!! Beware DO NOT BUY any Rv or trailer from them!!! Sales is awesome! But service is the worst!!! Be ware!!!! If I could I would give zero stars read more

Mike Thompson's RV - This is the awning!!! - RV Dealers Near Me - Colton, California

See all

We bought our 2nd RV from mike Thompson's , great experience and EXCELLENT customer service . From Steve Mossberg answering all our questions just all around great person !! Fernando who showed us how everything works was great and funny ! The finance dept also great experience thank you all again ! For sure if we get a 3rd RV will be Mike Thompson's read more

I have put together a five star review for this particular location because at the end of the day I received a great product and I received very good service from my sales person. However buying an RV from Mike Thompson is a very challenging experience. I would love to tell you to go somewhere else but the truth is the RV business is a very unique, very small community that's built up of a handful of good people but the truth is most of everyone has a layer of slime and when you do business with these people will experience exactly what I'm talking about. Again this particular location sold me a travel trailer, I agreed to the price and the trailer was delivered as promised and we are very very happy with our purchase. My sales person has already quit his job, he was new and could not work in this type of environment. I'd like to say we bought this trailer because the sales person was not yet corrupted by his colleagues. No don't get me wrong, I don't know of another place that I can recommend more than this particular dealership. Unfortunately the industry as a whole is very unique. I can tell you stories that you would not believe about their Fountain Valley location. I mean I could write a short book about handful of really bad things my family and I experienced. However each brand of RV basically contracts with all the independent dealers and if you want a certain brand you have to buy that certain brand from whoever is the authorized dealer. If you don't have your heart set on one particular type of RV then you might have a little more flexibility but if you're sold on a particular type of RV you're only going to do business with who has it for sale. The service department here at this particular location is great and so is the service department at the fountain Valley location. I have talk to people that work in service and I personally feel some of the employees are really really good people that are trying to take good care of a consumer that just walked into a crazy world, the crazy world of the modern RV. We love to travel in the RV but keep in mind that right now there is a huge shortage of inventory, a huge shortage of qualified technicians and everything about the RV business is delayed. Parts don't exist, technicians are backed up for not weeks but months and the only thing between you and your broken brand new RV is a supply chain that is broken. Maybe one day I will write a review and share with you what we experienced because it's unbelievable what we went through to get our RV. Until then I hope you find the RV of your dreams and I hope your experience working with Mike Thompson RV is a good one. read more

Been a full timer for over 5 years now. Was looking at a class A $250,000 motor home a few months back. Decided to hold off 6 months to see what the economy had in store on a better deal! Friend took their 2022 5th wheel in for a serious king pin issue on factory warranty. Was told they would get it back in a week. After a week and numerous lies about it taking time (never looked at) my buddy checked his on board Ring camera! He found workers sleeping on his couch, going through their cupboards, alcohol and sniffing their blankets!! WTH?!! Service manager was confronted and the comment was "well that's embarrassing"! This dealer is a crap hole and nothing but lies. Stay away. They wont even claim their Yelp page!! read more

Fernando and Don who worked on my 40GS did a great job in replacing my brakes , repacking and fixing work that was poorly done by another Dealer. These are two great techs and had my RV ready in two days. Thanks you to them both read more

Most of the time people go on yelp to complain about things. Less often do people use it for great experiences. Today I must say your service technician Riley Wooten went above and beyond the standard of exceptional service. We have had a ton of questions being new RV owners. He was so patient to answer all of them and give the best advice. He called us back when he said he would and that is huge these days. He is a keeper. Hard to find people these days that are knowledgeable in what he does as well as patient. Thank you Riley for going above and beyond and making our experience a good one! We will always ask for Riley! read more

Let me start out by saying Francisco and the entire service department are the real MVP's! They have been the most helpful, understanding and just really trying their best to help us; I wish I could rate them 5 stars! But this is for Mike Thompson and if I could give them negative stars I would. The sales department could care less as soon as they make a sale. Soon after your off the lot they won't answer your call and brush you off to the next person. We purchased a 2022 Grand Design Imagine... it's beautiful but the track system is ; we didn't even get to take it out for first trip. We went to get it ready and the slide out would only go out on one side. Sales told us to call grand Design and they immediately shipped out the motor (hoping that was the issue). The service team squeezed us in the next day... sales washed their hands and didn't want to help and mostly had NO sympathy when the trailer was brand new! We drove it off the lot and parked it. Not even 20 days old. They said, "oh well that happens". Happens to a brand new trailer and never been used? I understand things break over use but this still had the stickers and signs on and inside it, the plastic was still on the queen bed! Joseph Morales was the absolute worst and started arguing with my husband he was rude and disrespectful and kept saying "what do you want me to do" when my husband proposed paying for a voucher for a rental trailer he basically laughed at him and said no way, not happening. Stay FAR AWAY from this location! Go across the street to Richardsons! Our friend bought a trailer there and has had nothing but a good experience!! I wish I had given them my sale. I will never trust or buy from a MT ever again. After spending as much as we did we should've been treated much better! Joseph Morales shouldn't even work there if you want your customers to leave a good review. read more

Rachelle Wooten, was my check in contact, very friendly, professional courteous and thorough on the check in of my transport delivery. Special thanks to her for catching my five month old toy yorkie Copper, when he jumped through my driver door window as I was signing paperwork! read more

This review is specifically to applaud and say a huge THANK YOU to Angie R. in DC and Roberto the technician at Mike Thompson's RV in Colton. Angie did an incredible job helping us get immediate service for our 2023 Tiffin Open Road with a serious battery issue. She was so kind and helpful, getting us in right away. She truly cared about helping with our issue and giving us the best customer service possible. Roberto also did a great job of identifying the issue and explaining it to us, plus giving us tips on how to handle the batteries and our solar panels in general. We left with fully functioning batteries. And Angie even helped with washing the front of our RV before we left! This is the very BEST customer service we've received in recent memory. We are very thankful to Angie and Roberto for taking such good care of us, and we want their bosses to know how awesome they are. We hope you do everything you can to keep them happy and working for you because it's employees like them that keep your customers satisfied and writing positive reviews. Thank you again Angie and Roberto! read more

So sad to say this place is such a joke. They gladly took our money when we first purchased. offered Us an extended warranty package for our brand new toy hauler fifth wheel. Please take your money somewhere else service department is horrible. Honestly can say they have had our trailer in service more than we have had it at home. They lost our trailer on their lot. Nothing they say they fixed is ever fixed. Zero customer service. I just pray you buy from a more responsible dealer. It's insane how they are still in business. Our fifth wheel hitch that was installed by them came detached while pulling in route with our family. Scariest moment of our life, never heard from anyone in customer service. Please stay away tell your friends avoid this dealership at all costs! read more

Looking for a trailer for my family was extremely hard until we came to mike Thompsons RV our sales associate Jonathan was amazing he figured out our family needs and helped us find the perfect travel trailer for us. He kept communication open and helped us no matter how many questions we asked. He was always quick to respond and was with us through every single step. He was awesome! I can't thank him enough for what he helped us find for our family. Also our orientation guy was amazing to! Mike crossland gave us the run down on our trailer and gave us really great tips and tricks to keep our travel trailer nice. He gave us answers to questions that we didn't think to ask which was awesome! If you're looking for a place with amazing service and great prices definitely go to Mike Thompsons RV you won't be disappointed also ask for Jonathan in sales we couldn't have done it without him! And if you want someone honest and truly helpful with giving you the rundown on your rv as for Mike crossland!! read more

This 5 star rating is for service technician Riley Wooten. He is extremely knowledgeable, respectful, and patient. We had to leave our RV at MT RV for over a 3 months for warranty repairs. I was assigned Fransisco as my service advisor. I asked him to keep me posted on the status of my RV. I would call and leave messages, I would consider myself lucky if he ever returned my phone calls. I finally gave up on Fransisco and spoke with his supervisor CJ the service manager. I informed CJ about Fransisco's lack of communication with me and told him that I want to deal with him directly. CJ introduced me to Riley (who is a service technician, not an advisor) and I am glad he did Riley was very helpful and called me to keep me informed. It was not even Riley's responsibility to have to deal with customers but I commend him on his exceptional service and I am glad for his assistance. I understand parts are hard to come by these days and everything takes a lot more time. All customers want is to be kept informed about the status of our Rv's. A simple phone call or even a text? This company should use Riley's example on how to treat their customers. read more

This review is specifically to say Thank You to Jerry in the service department at Mike Thompson RV in Colton, CA. Jerry went above and beyond to help me with my brand new trailer. The door was bowed and would not open. He made sure a licensed trailer repair man came to my home and repaired the issue. He called me several times during this process to make sure the repair man arrived and had fixed the problem completely. Thank you Jerry!! You should give lessons to others about how to give appropriate custom service! read more