My wife and I purchased a brand new 2025 Apex Nano 221 RLS from Laguna RV on August 2. Before signing, I negotiated with Steve, the finance manager, who clearly agreed that an extra solar panel and second battery would be included at no additional cost ( see attached pic) . After I signed and paid in full, I later discovered they added a $400 charge for the solar panel anyway, even though I have proof it was agreed to be free. They also charged me a $995 dealer prep fee for a full inspection and setup, which clearly was not performed. Immediately after bringing the RV home, I discovered multiple defects: the entrance door would not close properly, there was a loud mechanical noise from under the refrigerator, and the battery was draining down while not in use. I contacted Laguna RV and on August 12 I drove two hours to return the RV for repairs and to install the solar panel they failed to include the first time. I picked up the RV on August 16 and was told everything was resolved. However, the very next day, while preparing for our trip, I discovered two holes in the brand new floor, additional damage under the recliners, and that all the tank sensors (black, gray, and fresh water) were not working at all. With only days before my departure and no time to drive back again, I had to hire a mobile RV technician, who confirmed the issues were not quick fixes. When we finally went on our trip, the water pump failed approximately 80 percent of the time. We could not properly shower, flush the toilet, or wash hands, and the tanks overflowed because the sensors did not work. This completely ruined our trip and was unacceptable for a brand new RV. On top of that in few occasions the shower drain water got flooded so did the toilet since again the tanks sensors didn't work and we couldn't tell the tanks levels... On our way back from the trip, the situation became dangerous. About 30 minutes into the drive home, one of the weight distribution hitch bars that Laguna RV had installed fell off while driving, and we were unable to locate it. We had no choice but to continue driving with only one bar, which is not safe. Two hours later, when we arrived at a gas station, I heard a loud boom. The second bar had also fallen off. I retrieved it and disconnected the hitch entirely, and had to drive the rest of the way without any distribution bars, which defeated the entire purpose of having a distribution hitch and put us in a dangerous situation. After the trip, I brought the RV back again on September 13. Bob, the service manager, told me he submitted a warranty claim with Forest River to have the damaged floor repaired. For five weeks, every time I followed up, he told me he was still waiting for approval from the manufacturer. I eventually contacted Forest River directly and was informed that no claim had ever been submitted. Only when I confronted Bob with that information did he actually send the claim. At this point, the RV has spent more time in Laguna RV's possession than mine. I am making monthly payments on a brand new RV that was delivered with defects, unsafe conditions, and items that were never properly inspected despite a $995 prep charge. I am now filing a formal Consumer Affairs complaint and pursuing legal action through my attorney to recover the unauthorized $400 solar panel charge, the $995 dealer prep fee, the $550 I paid for the hitch installation that was done improperly, and compensation for loss of use, safety risks, and the time and stress this caused my family. I have full documentation of all communication, photos, videos, and agreements. On more point - when I texted Steve ,the finance guy, in regards to the $400 unauthorized solar panel charge he texted back " who is this?".... we basically texted 20 times prior on the same text thread... Based on my experience, Laguna RV acted deceptively, failed to meet contractual obligations, and jeopardized my safety. I strongly warn others not to do business with this dealership. read more

Laguna RV - Unauthorized $400 charge - RV Dealers Near Me - Colton, California

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We purchased our trailer from Laguna RV. Josh, our salesman was "no pressure" and just a good guy. Other than an issue with getting it delivered due to their bank, we enjoyed our buying experience. We had an issue with the trailer's solar and they sent out a RV tech to us to fix it! What other dealer will do such a thing! I highly recommend them. read more

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After many years of RV'ing, we decided we wanted to sell our RV, but had no idea how to go about it. After calling a few dealers we called Laguna RV, and we are so happy we did. Herbie assured us that our RV would be sold. We brought our RV to Laguna RV and Stephen met with us to be certain all the necessary paperwork for the sale was prepared. Laguna RV advertised our RV beautifully on their website. Before we knew it, we received a call from Bobby that there was a deal! We cannot say enough about the professionalism at Laguna RV. They are an honest RV dealer and provided us with excellent Customer Service from start to finish. read more

This was my first time purchasing an RV. Steve and Josh made the experience very easy and I felt the deal was honest. We used the RV this weekend at NASCAR and have already made memories that will last a lifetime. I feel very comfortable working with Laguna RV and will continue to do business with them. I found them on RV Trader and happy they responded so quickly. Highly recommend them! They seem consistent in their reviews as well! read more

Laguna RV - RV Dealers Near Me - Colton, California

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Josh from Laguna RV made my very first RV buying experience a pleasure. He was very patient with all of our questions, no sales pressure, very genuine and took care of everything as promised. Highly recommend. read more

We had the BEST experience at Laguna RV when we traded in our travel trailer and purchased our new motorhome. Every person we encountered in our experience were very friendly, polite, helpful, and respectful of us, our thoughts and our special needs son. Steve went above and beyond for us and we couldn't be more thankful. We felt like every one cared and that's exceptional costumer service in my opinion. Thank you so much to everyone at Laguna RV. read more

If I could give negative reviews i would. These people ARE SCAMMERS. I was told a week to two weeks to fix damaged metal, new propane leak alarm, fix awning that came out a little... EIGHT WEEKS!! Two weeks into it Bob texted that he lost my list. They hadnt even started or ordered my parts!!! Then i go to get it and the new metal was DENTED, The fridge was MOLDED and everything ruined after PROMISING it would be plugged in. Propane all gone etc. so i left it there to have the NEW METAL fixed.. what a MISTAKE because now its EVEN WORSE. The metal is bubbled and not attached, they fixed the dent but used different color paint and it's OBVIOUS. They went through my things, ruined my wall paper by the door, put in the UGLIEST propane leak alarm that doesnt even fit my wall. I trusted these people with my beautiful 2020 camper and now I have a piece of crap that I have lost thousands of dollars on and I have to go spend another 1200 on new metal AGAIN someplace else because they lied, robbed and didnt even fix the metal properly as it is bubbled and not attached.. im HEARTBROKEN DO NOT USE THESE PEOPLE FOR ANYTHING. SAVE YOURSELF AND YOUR CHECKBOOK THE HASSLE read more

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Me and my parents bought a toy hauler from Laguna RV and I definitely recommend going to them their very welcoming and everything they offered us water Victor and the workers there were very welcoming joseph and everyone there definitely recommend going to them for your RV's!! read more

We had the best experience at Laguna Rv in Colton, from start to finish! Josh was our sales representative and he was kind and not pushy at all! Brittany in financing was knowledgeable and easy to work with. We had a training session with Sal where he went over our rig top to bottom with us and showed us how to use everything and answered all our questions thoroughly! We truly felt so blessed to find this place and receive the wonderful service from each of these people! Thank you!!!! read more

Scam scam scam do not trust these people they they stole my rv and did not pay me what I was owed they never paid for the rv I consigned there. I had to file on thier surety bond. Bobby still works there they owe other people thousands of dollars . They did not pay off the loan for the rv like they said they would when they sold the rv they kept the money and were shut down before by the dmv revoking their permit to sell rv's One day that I was there trying to get my money another customer was there because they couldn't get the title to the motorhome they bought because the company never paid off the loan for the consignment read more

My wife and I bought a motor home them they are percent awesome they made our buying experience perfect very reasonable respectful

The staff at Laguna RV are great, really will work hard on getting the best deal they can. Blake was the guy that helped us out and if we did not pull out of the deal, he really would have gotten us a great price on a very nice RV Thank you to all at Laguna RV for the great work you provided us And we are sorry read more

Buying our trailer was a smooth and painless process. The entire staff was a pleasure to work with. TC & Carlos went out of their way to make sure we were well taken care of from the beginning to the end. If you're looking for an RV, you should check this place out. read more

Awesome RV Dealer & Great Staff! I sold my 2006 Georgie Boy Motorhome to Laguna RV and I dealt with Jerry. He was very personable, and helped me along the process. Once at the dealership, I dealt with Bobby on the paperwork, and Brent the Owner for the intake Process. He had a great crew that quickly accessed my coach, and they gave me exactly what they offered. During the sale process, they were all available by phone and very quickly returned my calls with questions I had. I had a note remaining on the coach, and the bank was paid off very quickly. While at the dealership, I noticed a very diverse selection of RV's, Travel Trailers and 5th Wheels available for sale. I highly recommend Laguna RV. Please ask for Jerry and tell him I sent you! read more

I've never met a group of individuals, that were so full of bs. i wouldn't even refer the ppl I don't like there! Sure I believe they've sold descent rigs and sure I believe they've actually done ppl better, but when you're the next one to get a raw deal, don't say I didn't warn u. read more

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Excellent RV buying experience! I purchased a small pop-up trailer from these folks and they gave me a very good deal. The staff was friendly, courteous, and knowledgeable. They have a good selection and it has the feeling of a family run business, very low key, no large corporate indifference that some of the other RV dealers exhibit. I highly recommend them..!! read more

I'm so thankful that we found the travel trailer that we are looking for, Vic and Steve helped us to able to work on the financing along with Dave. Bobby and Bob helped us with the time of the delivery. Looking forward to do business with them again. Sincerely, A. Nguyen Proud Owner of 2021 Retro 135 The Nguyen's read more

I sold my 2015 Thor Palazzo on consignment and worked with Shawn and he executed on everything he said he was going to do! He was so easy to work with and my RV was sold in less than 90 days. I highly recommend working with Shawn and Bobby if you are trying to sell you RV or trailer! They will take great care of you!! read more

My wife and I bought a used 2007 Motorhome here and with any used vehicle there are things that needed to be fixed. We were told the hydraulic system would be. It was not there people have worked on it several times and have yet to fix the leaking problem in fact it is the same if not somewhat worse. The cleaning crew did not clean the unit before we took delivery and when they finally did some of our stuff was removed and never placed back in the unit. I am glad it was not anything of high value! When we went to pick the unit up the first time the other things that were suppose to be fixed were not even addressed IE: the headlight that did not work on low beam. There was a propane leak that was never checked or addressed. The repair was not expensive nor hard but it should have been checked by there so called service crew. Bottom line I have taken the RV to another dealership for repairs and will not be back here for anything! read more

My wife and I had a great experience selling our motorhome with Laguna RV. Our Class A motorhome sold quickly and we were paid promptly. See Jerry for all of your RV needs. read more

I had a long conversation with the management group, left with a great feeling, very positive. I think I will be returning with my RV to put on consignment . I think if given the chance they are gOing to exceed expections. read more

I would recommend you DO NOT SHOP HERE. Try mike Thompson or giant rv. This company is extremely unprofessional, unorganized, and out to try to screw you over. I filled out a credit app 4 hours prior to arriving at Laguna rv. When I got there they had no idea what I was talking about. Then one of the guys looked at his phone and said "oh ya here it is". Seriously unorganized. Then during the buying process I said I wanted the gap and not the extended warranty because I'm a mechanic and fix it myself. The finance guy then got a serious attitude and started talking to me like I was an idiot because I wouldn't buy their bs. I then gave them 2 weeks to get the trailer ready for me to pick up. On the day of pickup they tried to scare me from coming down by saying there was 60mph wind and a "hurricane" coming. I looked at the forecast and that was a lie. Then the service manager calls me and tells me the same thing to which I say I'm still coming. He then says oh by the way the slide doesn't work. When we got there you can tell they didn't touch the trailer until the day before. The trailer looked horrible. I said I wanted out of the deal. They then sent 3 sales men to convince me otherwise. Finally they said they would "Zelle" me in 3-5 business days. After 3 business days I called and they said you'll have it tonight. At 5 business days I called and they said there is no way I can get my refund and the owner said I'm not getting my refund until he sells the trailer all of which is illegal. They then found out I had bought elsewhere and laughed and said now you own 2 and that I needed to pick up theirs. After many arguments on the phone I opened up a case with the better business bureau. They then lied to the bbb saying they had already sent a check. I received a check 2 weeks after initially asking for my refund. The check was post marked after the bbb had already been opened and they lied and said they sent it when I asked. This is a joke of a dealership and doesn't even deserve the one start that I have to put. This is the same scammy dealer that was here prior and should be shut down. read more

Laguna RV is a wonderful place with some rad selection. Really love the knowledge and personal touch of the salesman Bob O. He is not one to push a sale but rather makes the experience knowledgeable and super positive. Definitely recommend this place for those looking for a new addition to their family fun time. read more

So so impressed with Laguna RV! We saw a camper van online and contacted them. They worked with us on price, made sure that everything was working well, helped us with transport (though we ended up having friends pick it up) and were honest and so easy to deal with. Bobby was SO helpful and did a video chat with us pointing out every detail. I think it's important to note places that provide fabulous customer service and we would highly recommend this place! read more

We had a very long hot day looking around at used motorhomes. We were treated so well at this place it was a stark difference from most other RV dealerships.. Not only were we treated well by everyone there, Josh gave us a little bit of an education that we much needed on what to look out for. These guys are top notch! read more

Laguna RV was able to sell my RV in a very stress free way. They took care of everything. Everyone I spoke to and worked with was wonderful, friendly, and honest. I would recommend Laguna RV to all those out there looking to both sell and buy their RV. read more

My husband and I had a good experience selling our motorhome with Laguna RV. Our motorhome sold quickly and we were payed promptly. See Jerry at Laguna RV for all your RV needs. read more

Great people at Laguna RV. Took very good care of me and I highly recommend. Will for sure use them again for my next sale.

I went to Laguna RV to possibly purchase a fifth wheel. I ended up purchasing from Laguna RV the same day. This was the first RV I have purchased. The service from beginning to end was terrific! I met all three owners who are brothers, and each of them were so helpful and accommodating. We negotiated on a price, and I got the price I wanted; which I was very happy about. I was given an item I asked for, and they are allowing me to keep my fifth wheel there until my RV lot opens up in a few weeks and they are delivering it there for me. I went back a week later and one of their staff very kindly took the time to go over all the systems and show me how everything worked and being new to RV's this was particularly very valuable for me. I would recommend going there to see what kind of deal you can get as they are very approachable, fair and overall good guys to work with! read more