It breaks my heart to write this review. I am writing this only for the seamstress experience,…read moreeverything else about this shop is great.
I bought my dress from here last year, amazing experience. this year, closer to my wedding I scheduled my bridal fitting appointments. 2nd week of June, I dropped off my dress for cleaning. (please note that my dress was in bag till this day, never took it out, it was in prestige condition when I bought it, even when I wanted to take a sneak peak, I resisted because I didn't want anything on my dress).
my first dress fitting was on July 15th, the dress was still in good condition, everything was cleaned and was great. the seamstress experience was okay. I tried to be nice with whatever. just shook of the bad feelings.
my second dress fitting was scheduled to be on 2 weeks after, but they had cancel it and reschedule since the AC was not working in the store, then my second and last fitting was on July 31st. during the initial appointment and last appointment my 3 aunts were with me. during this second appointment, I saw there was a teeny tiny drop of blood. (it looked like someone pricked their finger). the seamstress said that was always there. she kept on telling that to me and my aunts. I didn't want to make a scene, human error, and I let it go. well, that was mistake. she covered up that spot with 2 flowers. she put the stain remover for a second and gave up and said it didn't work. at the end of the second fitting, the seamstress said the dress will only be ready later in the day and asked if anyone can pick it up. we said sure, because "it is a bridal shop and they should know how to handle the dress", right.
we picked up the dress later in the day. after that on the morning of my wedding on august 21. I took the dress out the bag. the dress was supposed to be steamed and pressed, it was not. and then we were steaming it and that's when I saw all the mistakes, the seamstress had cut a lace piece out of my dress. whenever she was doing my fitting she said "she will find a piece of lace that matches the dress", not cut it out of my dress. a button was missing, please note this is after paying $800 in alterations, even without asking what was the charge was for.
I had emailed the store after the first incident, they asked me to bring my dress, but I just wanted to notify them of the incident. but after the wedding, I called and emailed them about all this. they said the best they can do for me is cleaning and preservation ($460 value), I didn't trust them to take my dress anymore, because after preserving, I will never know what will happen to it. they also try to blame me and never own the mistakes, I think that is the hardest part, not apologizing for the mistakes, I understand being professional and can't say sorry in legal reasons or whatever, but there is a fine line between human error and clear negligence.
so buy the dress from here but find a better seamstress. else all on your wedding day, all you will be able to think is "why did that seamstress do this to me, what did I do to her, there is a piece of lace missing from my dress, there is a button missing from my dress" attaching the dress pictures on the day off.
