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    Runway Couture

    2.7 (42 reviews)
    Ultra High-EndFormal Wear, Bridal
    Closed 10:00 am - 6:00 pm

    Runway Couture Photos

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    7 years ago

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    7 years ago

    Worst place going! The owner was so rude to me when I walked in just another snob, and all her dresses are knock offs to boot!

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    11 years ago

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    10 years ago

    Love my Runway Couture!!! High style fashion forward - my high neck leather is out of this world!!!

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    Page 1 of 2

    Ask the Community - Runway Couture

    Review Highlights - Runway Couture

    Kim and her team were amazing, they were patient and paid attention to every detail and made sure I loved my gowns.

    Mentioned in 5 reviews

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    Tiffany's Dry Cleaners - Pure White MK coat!! OMG I don't think I would get this coat to be pure white like I just bought it ever again!! Thank you

    Tiffany's Dry Cleaners

    (87 reviews)

    $$

    Had a last minute white party event and needed my husband's white suit to be cleaned. Good price,…read moregreat results, and same day expedited service was available. It's seriously a lifesaver to have shops like this in your arsenal. Decided to leave my "high value item"down coat in their hands for refresh cleaning and it came back new.

    THE MOST DISTURBING CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD. ZERO STARS!!!!…read more PLEASE REFER TO THE ATTACHED VIDEO. I am writing this review to document an incident that was not only unprofessional but deeply disturbing and unacceptable. I brought an off white satin skirt to this dry cleaner based on the positive reviews, expecting competent and careful service. The skirt had minor bronzer makeup stains that were subtle and localized. Because the fabric was delicate and labeled dry clean only, I did not feel comfortable attempting to treat it myself. That is precisely why I brought it to a professional. When I picked up the garment, the skirt now had four to five visibly obvious white or off white markings across the front and back, making it look significantly worse than when I dropped it off. It was immediately clear that some type of substance had been applied during their attempt to treat the stains, leaving residue throughout the fabric that was not present before. I calmly asked to speak with the owner or manager and showed him the skirt, asking what had happened and whether anything could be done to fix it. Instead of examining the garment or taking any accountability, he immediately became defensive and accused me of bringing the skirt in that condition, which is completely FALSE. The entire reason I brought it in was because I had not damaged it in that way and trusted a professional to handle a delicate item properly. His tone quickly escalated and became aggressive, dismissive, and confrontational. He spoke over me repeatedly, barely looked at the garment, and insisted I was lying. At no point did he attempt to offer a solution or acknowledge that the condition of the skirt had worsened under his care. The service cost approximately fifteen dollars. While the amount itself was insignificant, the principle was not. Because the garment was returned in worse condition, I requested a refund. He initially refused outright and only after further discussion returned half of the payment. At that point, the condition of the skirt was no longer my primary concern. What became far more troubling was the way this situation was handled and the deeply unprofessional, hostile, and degrading manner in which I was treated. As I was walking out of the store, this man, who I strongly believe is the owner, called me "SLUT" multiple times. When I turned back and asked him to repeat what he said, I attempted to record the interaction for my own safety and documentation. He then STRUCK my hand and knocked my phone out of my hand in an apparent attempt to prevent me from recording. The situation escalated further. I am a woman in my early thirties, five feet tall and approximately one hundred twenty pounds. This man became verbally explosive, calling me "B*TCH" and "GARBAGE." His behavior was intimidating and hostile, and his body language suggested he was struggling to restrain himself. I genuinely feared further physical escalation. Only after realizing he was being recorded did he begin yelling for me to leave the store. As shown in the attached video, he continued to verbally assault me in a physically threatening manner even after I had already exited the store. This was not because I was causing a disturbance but because his conduct had just been documented. This was not a misunderstanding or poor communication. This was hostile, abusive, and threatening behavior toward a customer who calmly raised a legitimate concern. I strongly urge anyone, especially women, to avoid this business entirely. The quality of work was poor, but far more concerning was the behavior of the man representing this establishment. His conduct was degrading, aggressive, and unsafe. No customer should ever be subjected to verbal abuse or physical intimidation. This experience was disgraceful, and I will never return.

    Hallak Cleaners - Expert garment care.

    Hallak Cleaners

    (77 reviews)

    $$$$

    Upper East Side

    The Store Manager James is an awesome professional. I recently was referred to to Hallak after…read moreanother cleaners shrank my high quality tailored jackets. He immediately assessed the situation and worked with his team to identify material which could be identified to help let out the jackets. Will definitely recommend Hallak as a result of this engagement. Hats off to James

    HORRENDOUS EXPERIENCE - NEVER BRING ANYTHING YOU CARE ABOUT TO HALLAK CLEANERS!!!!…read more I brought my satin Armani evening dress to Hallak. The dress was over $5,000 and this was the first time it was dry cleaned. They didn't protect the zipper pull and the paint was completely ruined on the zipper pull as rubbed off. Then, I called to speak with Leah who informed me that my dress wasn't ruined even though the zipper looked terrible and the zipper could just be re-painted to match the green dress. I called Armani in NY and in Milan to try to replace the piece, as well as Bergdorf Goodman but it was unfortunately not possible. When I called Leah to tell her to ask her how they were going to handle it, she said Mr. Hallak wanted to see the dress so I dropped it off. Armani said "DO NOT PAINT THE ZIPPER" as you may further ruin the dress and the paint could rub off on the dress. I told this to Leah and was very explicit that I was bringing the dress back only for Mr. Hallak to look at it but I DID NOT authorize them to try to fix it. When I didn't hear back after 5 days from Mr. Hallak, I called again and was told by Leah that Mr. Hallak "didn't want to call me but was taking care of it." I reiterated that they were not authorized to paint the zipper and that Mr. Hallak should call me before touching my dress. I didn't hear back for another few days only to receive an email from Leah that the zipper had been painted and was being returned to me. The zipper was painted but they got paint on my dress and then damaged the fabric in a second spot - probably trying to rub the paint off of it. I am so upset and disgusted with this situation. DO NOT EVER USE THEM FOR ANYTHING AS THEY HAVE NO CARE AND THE CUSTOMER SERVICE IS HORRENDOUS. GO TO JEEVES OR YOUR LOCAL CLEANER AS YOU WILL GET A BETTER OUTCOME. Comments below are empty as Mr. Hallak has my cell and my email. I have asked several times for a phone call and now over Yelp wants to appear as if he wants to communicate. Leah specifically tried to brow beat me with the hope I would go away. They are radio silent but for on yelp.

    Runway Couture - formalwear - Updated May 2026

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