I was in need of a last-minute nail appointment and was looking for something nearby. This salon had great reviews, so I downloaded the app and was able to book an appointment without any issues. When I arrived, however, I immediately felt a little uncomfortable. I wasn't greeted very warmly, but I tried to give the benefit of the doubt since I was running a few minutes late and didn't know what may have happened before I arrived. The salon itself is very clean and brightly lit. After choosing my polish, I was directed to my chair. One thing to note is that the pedicure chairs are elevated, requiring you to step up into them, and they are not massage chairs. The basins also don't have jets, and the seating area feels a bit close together. My nail tech did a good job on my service, and I was happy with the final result. However, she did remind me that I should arrive on time next time because I was late, which, while understandable, didn't make me feel especially welcomed as a first-time customer. What stood out most was the overall customer experience. I noticed a drink menu and waited for someone to take my order, but no one ever did. Throughout my appointment, I was only spoken to by the receptionist and my nail tech. Meanwhile, many other clients seemed to have a warm, familiar rapport with some of the staff, which made me feel a bit like an outsider. To be clear, I have no complaints about the quality of the work--it looks great. My disappointment was more with the customer service and overall atmosphere. Based on my experience, I didn't feel particularly welcomed, and that's an important part of any self-care appointment for me. One final note: this salon is appointment-only, so don't expect to walk in and be accommodated. Overall, the nails were good, but the customer experience left something to be desired. read more

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Nice new spot in Elmwood Village on Elmwood next to the Lexington Co-op. Went in for a pedicure with Julliette. Booked online - they seem to book quite far out so I recommend planning ahead. Or maybe you'll get lucky with a last minute opening! The space is open, bright and clean. Staff are very friendly. My pedicure was very relaxing and I was glad there wasn't too much talking haha...I'm the type of person that likes to relax and be mostly silent during my self care time The only things I could think of to make it an even better experience were more comfortable pedicure chairs (see photo) and offering a beverage upon arrival (water, tea, etc). Those are small things that other spots do to make things a bit more special. I would return! read more

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I've had nothing but amazing experiences here. The ease of making appointments, quality of work and environment is perfect. It is clean and a comfortable space. I look forward to each appointment I have at Ruhe! read more

Ruhe Nail Studio - Nail Salons Near Me - Buffalo, New York

I can not say enough amazing things about Ruhe. The quality of the services provided exceed any other salon I have been too. All staff members are friendly , welcoming, and really take pride in the work they do. The salon is cozy and comfortable which makes for an enjoyable experience every time. I have been a client of Sofia's for years and my nails are the healthiest they have ever been since starting with her. I will forever recommend this salon to anyone wanting a high quality nail experience !! read more

I made an appointment here when I came to town from California because I had had a good experience last time. This was my second time at Ruhe. I had an unexpected conflict occur four hours before my appointment. I called to cancel. Andy at Ruhe said I had been informed that I would be charged the full $75 if I cancelled within 24 hours. I was not informed of that. I said I have to cancel. I was not offered a rebook, new time, etc. Within five minutes of getting off the phone my account was charged $75. In other words Ruhe did not even attempt to fill the appointment I had to vacate. They did not offer me a different time. They basically stole my money. I do not recommend Ruhe at all. Clearly they are desperate. read more

Grateful my long-term pedi specialist, Juliette, joined this eminent salon. My first service was a gel mani and the environment was so comfortable and clean that I had to come back 8 days later for a pedicure. I feel like I could hang out here all day. Great music, adorably sweet door greeter (the owners' dog, Olive), and very personable owners. I scheduled my appointments for the rest of the year. 11/10 distinctly recommend. read more

Ruhe Nail Studio - Nail Salons Near Me - Buffalo, New York

Very clean, modern, and well-appointed. Juliette was courteous, did a fine job, and didn't talk my ear off. the only reason I'm not giving it 5 stars is because the owner and the man at the front desk (married couple?) were dropping F-bombs and in my opinion bringing too much of their own "business" into the salon. I get that it's what people do these days, but it might be better to keep things a little more professional. That said, it's great to have a nice place like this in the Elmwood Village. read more