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    Ruff Haus Pets

    4.6 (100 reviews)
    Closed 11:00 am - 8:00 pm
    Updated 1 week ago

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    Zeina E.

    My coworker lives right around the corner from this place and recommended I come here for all my pet needs. It's right around the corner from the Rockwell Brown Line stop and extremely easy to get to. They have everything to satisfy your pet's needs. My cat is an extremely picky eater and I'm struggling to find something that works for him. When I mentioned that to the store employee, he literally dropped everything he was doing and ran around the store trying to find the perfect match for my cat. I was able to get a bunch of poke bowls, tuna treats and even grabbed a few toys. My cat ended up loving everything I got (for once) so I really appreciate the time the employee took to help me out. He accidentally forgot to put one of the cans that I bought in the bag, but when I left, he called me right away to let me know and I was able to come back and get it. He ended up putting the price of the can as store credit. Talk about perfect service! There's also an adorable cute little cat that lives in the store (I think). When I walked in, it was laying on the cat tree and I couldn't help but sit there and pet it for a while. Such a fun experience to shop around with a cute cat staring you down and judging your every step! ~Till next time!

    Thanks for warm cute sweater

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    2 years ago

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    2 years ago

    Highly recommended pet shop! They will special order if you prefer. Excellent customer service!

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    7 years ago

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    3 years ago

    The staff is really friendly and there are fun treats and toys for dogs. My dog loves stopping by!

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    3 years ago

    Great store. Super close to my home. My dog loves going there!

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    Page 1 of 3

    Ask the Community - Ruff Haus Pets

    Review Highlights - Ruff Haus Pets

    I've bought a harness here as well, that Rich spent the time sizing & fitting & adjusting for my little guy.

    Mentioned in 18 reviews

    Read more highlights

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    Petco

    Petco

    (60 reviews)

    West Rogers Park

    I am writing to formally complain about an extremely poor customer service experience related to an…read moreonline purchase and return with Petco. I ordered a 40-lb cat litter online. The package was delivered broken, with the box damaged and litter spilled everywhere. This alone was unacceptable. My wife contacted Petco customer service requesting a replacement, but we were told that phone support could not help and that the item must be returned to a local Petco store. I went to the Petco location at 6236 N Western Ave, carrying the damaged 40-lb litter. The store manager, Cairo could not locate the order and he needs Petco app to find it but he App was was on my wife's phone. As a result, I had to return home to retrieve her phone. I asked a very reasonable question: whether I could leave the 40-lb damaged box at the store while I went home and came back. The manager refused and told me I had to take it with me. This forced me to carry and transport a heavy, broken box back and forth, wasting time and causing unnecessary physical strain. The round trip took approximately 15 minutes and was entirely avoidable. When I returned with my wife's phone, I showed him the app and two photos clearly indicating that the order was split. Only then did he locate the order using the second tracking number and process the refund. This raises a serious question: Why could the order not be found initially when the split shipment information was already visible?(it's clearly show that the order was split on the picture I showed him at the store) And more importantly, why was I treated in a way that made the return process unnecessarily difficult and burdensome? While the damaged delivery itself was frustrating, what upset me most was the lack of consideration and poor treatment during the return process. Customers should not be made to suffer because of Petco's delivery and system issues. As a result of this experience, I have already decided that my family will no longer use Petco, even if prices are lower than competitors such as Amazon. I will also be sharing this experience with friends and family and specifically advising them to avoid the Petco location at 6236 N Western Ave. I expect this complaint to be taken seriously and addressed appropriately. This level of service is unacceptable from a company of Petco's size.

    This is the only Petco I've gone to where I get a whiff of an unpleasant odor of pet hair/dander as…read moresoon as I walk into the store-- I feel bad for the employees who have to breathe it all day! Y'all should really look into that, maybe it's your carpeting or air duct vent filters or something that needs replacing. It's quite rancid and has almost made me gag. Also, out of nowhere this location stopped stocking pretty much ALL of the flavors of canned wet food that I had been purchasing for ages. When I inquired about it the store employees had no information, even though this is the Petco house brand of canned food that has been available for many years. Their only advice was to "try buying it online". Well, no thanks. I found a brand of canned food from PetSmart for a comparable price, so I've switched.

    PetSmart

    PetSmart

    (55 reviews)

    Edgewater, Uptown

    Fast pickup for online petsmart order. Need coffee? Starbucks and pup cups nearby!…read more Petsmart were efficient and quick. Clean store.

    I had a grooming appointment for my dog scheduled three weeks in advance for Saturday at 10 AM with…read moreNora. At 9:15 AM on the day of the appointment, they called to inform me that Nora had called out, so my appointment had to be rescheduled. While I understood these things happen, they rescheduled me for the next day at 2:30 PM without informing me it would be with a different groomer. When I checked my dog in with the new groomer, Austin, everything seemed fine initially. However, I received a call ONE HOUR LATER saying my dog was "ready for pickup." The person on the phone started rambling about how my dog's tongue was cut and bleeding, repeatedly referring to my dog as a "he," which made me question if they had the right client. I asked if my dog was okay, and he assured me she was fine but said it was policy to discontinue services. This wasn't true because a previous groomer had nicked her ear, yet her haircut was still completed. I asked if the haircut was half-finished, and he confirmed it was. When I asked what I should do, he suggested rebooking for another time. Upon arrival, I saw my dog's nose had been shaved down to the skin. When I asked Austin why, he said he didn't finish the face and then walked away. Since then, my dog has been rubbing her face a lot due to the irritation from being shaved bald. The person at the front desk suggested booking for the following week, but I explained we were leaving for vacation, which is why I had booked the original appointment. They then rebooked for Monday. My fiancé had to take the morning off from work to get her finished, which only took 30 minutes because she was nearly done when Austin discontinued the service, apparently because he isn't used to dogs that lick. When my fiancé asked if we would be charged full price, given the rescheduling, the time off work, and the inconvenience of picking her up in the pouring rain one hour after dropping her off, and the groomer cutting her tongue, the groomer said yes and charged him the full $85. Antoinette did a great job finishing up her haircut, but she couldn't fix her nose that was shaved so close by Austin.

    The Animal Store - October 2023

    The Animal Store

    (135 reviews)

    Sadly. I lost my female society finch unexpectedly. And her partner was calling and calling. I am…read moreso happy to find a similar society finch to keep him company. Also, my Betta passed due to cancer last year (I had imported him from Thailand but he had genetic disease). I finally decided to get another while I was getting the Finch at The Animal Store. Kevin and staff are so nice. I am impressed with how clean and well stocked the store is. What an amazing selection of critters of all types. The birds are beautiful. Probably the nicest pet shop especially for Birds that I have been to in greater Chicago. I will definitely be back if only to admire the wonderful animals. I was also to get good quality Dubia roaches for my Bearded Dragon. Great selection. I highly recommend ! It's a great one stop shop for me as I have many different pets and I can get supplies for all. A kids dream store.

    We traveled here from Wheaton looking for pet mice as the big chain stores were not selling them at…read morethe time. The reviews are not wrong about the small enclosures in-store but the animals are healthy and it's a small business-- what do people expect? Presumably you're there to buy an animal and will be giving them a better enclosure. It's a pet store, not a zoo. Compared to a big chain store it wasn't really that different, except that Kenn has more employees than you'd find in a chain store 5x its size (which says a lot about his priorities). He showed me the only two fancy mice that were available and when I asked if they should be bought together, he was honest. He said "I'm not going to tell you that they're bonded or anything, but mice do like to have company." He was clearly trying to ensure we didn't feel pressured to buy something we didn't want while also being honest about reality. He answered all of my questions about the mice and got me set up with the supplies I'd need without my even asking. He pointed out deals to us and offered us different solutions, immediately noticing that we had a budget. But the store had everything you'd need for a rodent there: toys, treats, enclosures, bedding, and the best recommended food. Two weeks later and the little mice we bought from him are healthy and happy-- and also beautiful. The grey one is really friendly and loves to be held, which is so sweet. The siamese one is a little standoffish but can still be held if you coax her out with a toilet paper tube. I did end up getting a larger 20-gallon tank for them that I found on sale rather than the plastic hamster cage I bought from the store (which-- again-- was kindly suggested by Kenn when it was clear we were worried about expense). Anyway, I really enjoy having these little creatures around. I'm thinking of going back to buy a rat!

    Bentley's Pet Stuff - Entrance of free garage parking

    Bentley's Pet Stuff

    (21 reviews)

    I recently stopped in to Bentley's in desperation because my 2 year old Pug had been having…read moredigestive issues even though I was feeding him the dog food my Vet recommended. Additionally, he had begun to gain quite a bit of weight. I was surprised by the large selection of dog foods and the variety of types of food (wet, dry, frozen, etc). However, most important was the competent, professional (yet friendly) clerk who assisted me. Amet (the clerk) knew exactly what was in the dog food I was currently using even though they do not sell it at Bentley's. She asked about a number of other aspects of my feeding routine, and then gave me large samples of 3 different brands of dog food to try with my Pug. She was very interested in my situation and knowledgeable about the ingredients in a dizzying array of dog foods. She made all the information manageable. I am happy to say it's been a few weeks since my initial visit and my Pug's digestive issues have improved dramatically. The samples were really helpful because it turned out that he really disliked one of them (I have never known a Pug to reject any type of food). It would have been a disastrous problem if I had purchased an entire bag of the food and he didn't like it. Really, the samples and knowledgeable staff set Bentley's apart from most fancy pet shops. They are very serious about dog food! And the staff can't be beat in terms of knowledge, interest, and friendly helpful attitude.

    Horrible employees... lazy and rude... trying to wash my dog but somehow their self washing station…read moreis never working when I call ... strange

    Ruff Haus Pets - petstore - Updated May 2026

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