Plenty of parking. The womens restroom is FILTHY. When I dropped my pet off I used the facilities…read more When I returned to pick my pet up I used the facilities & the same trash that was on the floor more than 5 hours prior was still on the floor, & the trash cans were overflowing which means no one bothered to cleaned the restroom. Disgusting. The staff at the PetsHotel are friendly. Getting info about my pets stay always seems to be the same scripted answer. I've noticed each time I arrive to pick up my pet no one is out front, there is no bell to alert that you're waiting so you're just standing hoping someone will notice you. Calling to check on your pet is hit or miss. I don't like that I've never seen the facilities where my pet is housed. No tour. No cameras. I'll be looking for other options in the area.

I'm writing this months later because I'm still stunned by how bad my experience was at their…read moregrooming facility and I was also just quoted over $200 to fix the damage they did to my dog's coat. I brought my golden retriever in for the full package: ear cleaning, nail trim, bath, and groom. If you have a golden, DO NOT BRING THEM HERE. The haircut alone was the worst I've ever seen, but the bigger issue is that they simply didn't do the services I paid for. When I picked her up and walked her around the store for treats, I realized she smelled worse than when I dropped her off. Her ears were still full of wax, her nails hadn't been trimmed, her coat felt dirty, and the grooming itself was shockingly uneven. I bathe my dog weekly, so she is never in that condition, and I initially assumed maybe they'd forgotten to rinse a product or had used a shampoo with a funky smell. I went back into the salon and asked if she had been bathed. The employee flatly said yes. I tried to give them the benefit of the doubt and asked to smell the shampoo they used, thinking maybe the scent had changed, but it clearly didn't match what was on my dog. When I asked again, three employees came out and responded with condescending, dismissive attitudes. Their red-haired manager rolled his eyes before walking me over for a refund. For the record, I wasn't even looking for a refund, it was a gift card. I just wanted to understand how a grooming appointment could go so wrong. When I got home and bathed her myself, the water ran nearly black, something that has never happened before. Her paw pads had been shaved unevenly, her coat was damaged, and the professional groomer who corrected it asked if a toddler with scissors had gotten to her. I contacted corporate at the time and never heard back. I have never once left a negative reviews for any business ever, but when it comes to my dog, I will absolutely speak up. Please don't take your pets here.

Great Customer Service and lots of Cat Merchandise! When I dog sit I always come here as well to…read moreget treats and toppers. The vibe is Always Mello and they have Amazing recommendations very helpful willing to answer ALL your questions!

TL;dr: Excellent customer service, good variety of protein sources/brands/products, competitive…read morepricing for the quality products sold. My feline overlords like both gourmet and junk food options, and this has become my first choice stop for the former. They carry a variety of protein sources that aren't most people's idea of what cats eat ("cat's don't eat pork!", yeah, they do, how is that weirder than feeding house cats beef?), and since most commercial cat kibble is mostly chicken, even if the label says beef or fish, I appreciate the various options available here. They order my cat's preferred brand/protein for me, and have made good suggestions as to other brands. I have found their prices on items that are also available from national retailers to be competitive; that said, do not come here if you expect to pay Friskies prices.

Pet Supplies Plus carries Fromm Dog Food. A decent price as well. I can use the coupons that they…read moresend in the mail for $10 off. The employees always carry my big, heavy, bag of dog food out to my car. It is also a neighborhood store so I don't have too far to drive & there is a parking lot right there.

My dogs go to the nail bar for their nail trims. Both of them HATE getting their nails done and can…read morebe a bit of a challenge, but thankfully we found Abi, She is so sweet and incredibly patient with them and she is always able to get the job done even with all the hurdles they throw at her, which is very much appreciated!! We also get all of their dry food here as they have a great selection and good prices and the rest of the staff is also very friendly!

Lev & Marble are great staff and so friendly and helpful. The experience was wonderful. They have a…read moreresident cat who is so sweet also. Lots of high quality stuff here for pets. Lots of cute toys for pets as well as treats. Parking on the street and you have to pay the meter. It's in a hip area called Lincoln Square w many fun stores.

I am so thankful we found Ruff Haus Pets!…read more We just recently moved to the area and found this amazing store nearby! They have pretty much everything you could want and need for your pets! For my cats' birthday, we bought toys and a super fun bed that they are just obsessed with! We also bought them a Ruff Box, which is similar to a Chewy Box. It is so fun, and they have different themes every month! Saki and Wendy approved!

I left Stevie's leash at my in-laws. 24 miles away. I needed a replacement fast but could not lose…read moremy parking spot. Walked to Jewel. Nothing. Walked to CVS. Nothing. Thank goodness, Bentley's was at the end of the block. This little pet supply store has a little bit of everything. I was actually drawn to one of the backpacks. The leash I sound was perfect with Bentley's branding on it. The person working there was very nice and relaxed. And on a warm day like today, I definitely appreciated the cool AC! Stevie was happy again and we walked around Southport:) Check out Stevie's pic!

Everyone here is just so nice. I've come in here so many times to get ID tags, bakery treats, and…read morejust regular supplies too. A positive experience each time...even when my pup does The Destruction on the bones. (Totally my fault- he shouldn't be allowed in...hahah.) Keep being awesome, Bentleys People!

Just amazing people. I got caught in a rain storm and they were so kind to wave me in while I…read morewaited for my uber.

The staff here is so so great! I can't speak to the daycare or grooming services, but after a few…read moreinteractions with the front of store staff, we honestly might give it a go! My dog won't let us walk down this street without begging to go in Urban Pooch. On a recent walk as a pulled him along from the from of the door, a staff member came outside and down the sidewalk just to give him a treat. It was so sweet and thoughtful! On a walk a few days later, we decided to stop in. The store front is very clean and well organized. Compared to other boutique pet shops, the prices are good! We left with a bulley stick for my dog, plus he got lots of treats + loved on by a bunch of the staff there. You can tell the love and care for animals is extremely genuine.

If I could give zero stars I would. Today I was charged an additional 20 dollars for using the self…read moredog wash. I took longer because I was waiting for the ONLY hair dryer to become available. That is terrible. Add to this the arrogance and lack of customer service from Brandon the customer representative. Not only did he not explain to he was going to charge me extra, and only addressed it after I asked, when I attempt to explain that I was waiting for the only hair dryer to be free he tells me, well there's nothing we can do expect give you extra towels if you want. Please do better. This isn't even about the 20 dollars. It's about the lack of customer care ( one hair dryer for 3 stations), the dismissive and arrogant behavior from Brandon, and then the resistance to even provide a contact email for the store manager. I also have noticed based on other reviews that this is not an isolated case. I've worked in customer facing roles my entire life and there is a right way and a wrong way to treat customers, actually just people in general. Rules are rules but there is a different way to deliver information and it can be done with clarity, without an attitude and in a way that makes customers feel heard and valued. I will not be returning and hope that at the very least this message leads to changes so no one else needs to deal with this.

I have been coming to this Petco for 2 years now and have noticed several disappointing changes. I…read moreused to be charged $15 for a 30 minute wash. They then changed the policy to $20 for a 45-minute wash. Recently, they changed it again to a 30-minute wash for $20.00. I have also noticed their bathrooms have been closed for months. With only one blow dryer for three stations, I also don't see how this is an equitable approach for customers and pets. I was also notified they now charge for extra attachments for the blow dryer-I was to told this after I had given my dog a bath. Thankfully I did not use any attachments. I wish this company/location was more transparent with their information, especially for the self-cleaning service. I will not recommend this place to friends and family and I will be seeking services elsewhere.