Walked in at 7:50 when they close at 9:00 and they told me the dog wash was already cleaned and…read moreclosed for the day. Clearly they wanted to get out early so that they could go out on a Saturday night. Asked to speak with the manager, Esteban, and he asked me if everting was right in my head. Classy. Never shop there because everything is covered in dust. And - getting smack talked down to on top of that? No. Do better!

This local pet store is a real gem! Their consistent coupons make every visit worthwhile, and…read moreseriously, their cats are the cutest. The closing manager, Esteban, is super helpful and friendly, even right before closing. Honestly, all the staff make you feel so welcome and are always ready to help. It's just a great experience every time.

Plenty of parking. The womens restroom is FILTHY. When I dropped my pet off I used the facilities…read more When I returned to pick my pet up I used the facilities & the same trash that was on the floor more than 5 hours prior was still on the floor, & the trash cans were overflowing which means no one bothered to cleaned the restroom. Disgusting. The staff at the PetsHotel are friendly. Getting info about my pets stay always seems to be the same scripted answer. I've noticed each time I arrive to pick up my pet no one is out front, there is no bell to alert that you're waiting so you're just standing hoping someone will notice you. Calling to check on your pet is hit or miss. I don't like that I've never seen the facilities where my pet is housed. No tour. No cameras. I'll be looking for other options in the area.

I'm writing this months later because I'm still stunned by how bad my experience was at their…read moregrooming facility and I was also just quoted over $200 to fix the damage they did to my dog's coat. I brought my golden retriever in for the full package: ear cleaning, nail trim, bath, and groom. If you have a golden, DO NOT BRING THEM HERE. The haircut alone was the worst I've ever seen, but the bigger issue is that they simply didn't do the services I paid for. When I picked her up and walked her around the store for treats, I realized she smelled worse than when I dropped her off. Her ears were still full of wax, her nails hadn't been trimmed, her coat felt dirty, and the grooming itself was shockingly uneven. I bathe my dog weekly, so she is never in that condition, and I initially assumed maybe they'd forgotten to rinse a product or had used a shampoo with a funky smell. I went back into the salon and asked if she had been bathed. The employee flatly said yes. I tried to give them the benefit of the doubt and asked to smell the shampoo they used, thinking maybe the scent had changed, but it clearly didn't match what was on my dog. When I asked again, three employees came out and responded with condescending, dismissive attitudes. Their red-haired manager rolled his eyes before walking me over for a refund. For the record, I wasn't even looking for a refund, it was a gift card. I just wanted to understand how a grooming appointment could go so wrong. When I got home and bathed her myself, the water ran nearly black, something that has never happened before. Her paw pads had been shaved unevenly, her coat was damaged, and the professional groomer who corrected it asked if a toddler with scissors had gotten to her. I contacted corporate at the time and never heard back. I have never once left a negative reviews for any business ever, but when it comes to my dog, I will absolutely speak up. Please don't take your pets here.

Great Customer Service and lots of Cat Merchandise! When I dog sit I always come here as well to…read moreget treats and toppers. The vibe is Always Mello and they have Amazing recommendations very helpful willing to answer ALL your questions!

Best pet store in Chicago! Our dog loves going to 4 legs and to see Dori. Dori is a hands on owner…read morewho cares about your pet's well being and happiness and is knowledgeable about all things. Great selection of treats, food, toys and any other supplies you need to make your pet's day.

Real helpful and nice people to deal with. It's a neighborhood store with fair prices and it's…read morequick, in and out. Mudar was very helpful, he helped me find the best possible food for my puppy

My first visit was today. I bought a few things for my little doggy. Although I didn't stay too…read morelong, they seem to have everything I'd need. The food choices/brands are very large. Most are considered great quality food.

Great, thoughtful products; helpful, knowledgeable staff! I order online so it's ready when I walk…read morein, but before I ask for the pick up I do a quick turn around the store to see what's new and almost always add to my order!

Lev & Marble are great staff and so friendly and helpful. The experience was wonderful. They have a…read moreresident cat who is so sweet also. Lots of high quality stuff here for pets. Lots of cute toys for pets as well as treats. Parking on the street and you have to pay the meter. It's in a hip area called Lincoln Square w many fun stores.

I left Stevie's leash at my in-laws. 24 miles away. I needed a replacement fast but could not lose…read moremy parking spot. Walked to Jewel. Nothing. Walked to CVS. Nothing. Thank goodness, Bentley's was at the end of the block. This little pet supply store has a little bit of everything. I was actually drawn to one of the backpacks. The leash I sound was perfect with Bentley's branding on it. The person working there was very nice and relaxed. And on a warm day like today, I definitely appreciated the cool AC! Stevie was happy again and we walked around Southport:) Check out Stevie's pic!

Everyone here is just so nice. I've come in here so many times to get ID tags, bakery treats, and…read morejust regular supplies too. A positive experience each time...even when my pup does The Destruction on the bones. (Totally my fault- he shouldn't be allowed in...hahah.) Keep being awesome, Bentleys People!

Very helpful and friendly employees. I was struggling with leash control on my giant dog, and one…read moreof the employees took a moment to help me have better control. Oh, and it's cool in there! We will be back!

Just amazing people. I got caught in a rain storm and they were so kind to wave me in while I…read morewaited for my uber.

If I could give zero stars I would. Today I was charged an additional 20 dollars for using the self…read moredog wash. I took longer because I was waiting for the ONLY hair dryer to become available. That is terrible. Add to this the arrogance and lack of customer service from Brandon the customer representative. Not only did he not explain to he was going to charge me extra, and only addressed it after I asked, when I attempt to explain that I was waiting for the only hair dryer to be free he tells me, well there's nothing we can do expect give you extra towels if you want. Please do better. This isn't even about the 20 dollars. It's about the lack of customer care ( one hair dryer for 3 stations), the dismissive and arrogant behavior from Brandon, and then the resistance to even provide a contact email for the store manager. I also have noticed based on other reviews that this is not an isolated case. I've worked in customer facing roles my entire life and there is a right way and a wrong way to treat customers, actually just people in general. Rules are rules but there is a different way to deliver information and it can be done with clarity, without an attitude and in a way that makes customers feel heard and valued. I will not be returning and hope that at the very least this message leads to changes so no one else needs to deal with this.

I have been coming to this Petco for 2 years now and have noticed several disappointing changes. I…read moreused to be charged $15 for a 30 minute wash. They then changed the policy to $20 for a 45-minute wash. Recently, they changed it again to a 30-minute wash for $20.00. I have also noticed their bathrooms have been closed for months. With only one blow dryer for three stations, I also don't see how this is an equitable approach for customers and pets. I was also notified they now charge for extra attachments for the blow dryer-I was to told this after I had given my dog a bath. Thankfully I did not use any attachments. I wish this company/location was more transparent with their information, especially for the self-cleaning service. I will not recommend this place to friends and family and I will be seeking services elsewhere.

I really like squeaky bea's. Prices are not crazy and they have really unique options. I was…read morerecently on the lookout for chicken feet --- great chew for healthy teeth and joints. I knew they'd have them here. It's a great destination for a dog walk in a busy, people-watchy part of town.

Great food options without the worry of horrible ingredients. Wish I would have explored the store…read moresooner because their knowledge and recommendations is so valuable. Highly recommend