Plenty of parking. The womens restroom is FILTHY. When I dropped my pet off I used the facilities…read more When I returned to pick my pet up I used the facilities & the same trash that was on the floor more than 5 hours prior was still on the floor, & the trash cans were overflowing which means no one bothered to cleaned the restroom. Disgusting. The staff at the PetsHotel are friendly. Getting info about my pets stay always seems to be the same scripted answer. I've noticed each time I arrive to pick up my pet no one is out front, there is no bell to alert that you're waiting so you're just standing hoping someone will notice you. Calling to check on your pet is hit or miss. I don't like that I've never seen the facilities where my pet is housed. No tour. No cameras. I'll be looking for other options in the area.

Do not take your dog here if you want a loving and conscientious groomer. While I was waiting to…read morecheck in my dog, I heard the way they were speaking to these other adorable little dogs. They complained that the dogs weren't cooperating and they were making everything take longer. They badmouthed owners saying that they don't understand how their dogs behave when they're being groomed. This may all be true. However, this is their profession and they didn't seem to enjoy dogs, care for dogs, let alone love dogs. I tried to keep an open mind as I proceeded to check in my dog (and hoped I would have a better groomer). We had a lengthy consult where I acknowledged that there were some matting on her belly and possibly on her legs, but that I didn't want her shaved down all over. It was okay to go shorter or to shave her down on her tummy and chest and to take it shorter on her legs. It was a very elaborate conversation. Just as I was about to get home, I got a call saying they would have to shave her down. This is exactly what I said I did not want. I wish they would've just said that before I left and saved me the joy of driving in traffic. It felt like they were just looking for the easiest solution that required the least amount of skill. They also said my dog didn't handle brushing. I found this strange because she has been going to the same groomer her whole life and we've never had any complaint. The only reason we even tried PetSmart was out of desperation because our other groomer had moved. This PetSmart location was everything I feared it would be. It's a big box place that will not take careful care of your beloved pet. They will also do bait and switch when it comes to grooming. Also, they put on the manager and he provided nothing to compensate for the bait and switch or inconvenience. Stay away!

Great Customer Service and lots of Cat Merchandise! When I dog sit I always come here as well to…read moreget treats and toppers. The vibe is Always Mello and they have Amazing recommendations very helpful willing to answer ALL your questions!

TL;dr: Excellent customer service, good variety of protein sources/brands/products, competitive…read morepricing for the quality products sold. My feline overlords like both gourmet and junk food options, and this has become my first choice stop for the former. They carry a variety of protein sources that aren't most people's idea of what cats eat ("cat's don't eat pork!", yeah, they do, how is that weirder than feeding house cats beef?), and since most commercial cat kibble is mostly chicken, even if the label says beef or fish, I appreciate the various options available here. They order my cat's preferred brand/protein for me, and have made good suggestions as to other brands. I have found their prices on items that are also available from national retailers to be competitive; that said, do not come here if you expect to pay Friskies prices.

Pet Supplies Plus carries Fromm Dog Food. A decent price as well. I can use the coupons that they…read moresend in the mail for $10 off. The employees always carry my big, heavy, bag of dog food out to my car. It is also a neighborhood store so I don't have too far to drive & there is a parking lot right there.

I always request Julian cut my Scotties' nails -- of the two, one likes him a lot, one is leery,…read morebut Julian always manages them with aplomb as well as they let him, even though this takes more time and effort, which I greatly appreciate.

Great, thoughtful products; helpful, knowledgeable staff! I order online so it's ready when I walk…read morein, but before I ask for the pick up I do a quick turn around the store to see what's new and almost always add to my order!

Lev & Marble are great staff and so friendly and helpful. The experience was wonderful. They have a…read moreresident cat who is so sweet also. Lots of high quality stuff here for pets. Lots of cute toys for pets as well as treats. Parking on the street and you have to pay the meter. It's in a hip area called Lincoln Square w many fun stores.

I left Stevie's leash at my in-laws. 24 miles away. I needed a replacement fast but could not lose…read moremy parking spot. Walked to Jewel. Nothing. Walked to CVS. Nothing. Thank goodness, Bentley's was at the end of the block. This little pet supply store has a little bit of everything. I was actually drawn to one of the backpacks. The leash I sound was perfect with Bentley's branding on it. The person working there was very nice and relaxed. And on a warm day like today, I definitely appreciated the cool AC! Stevie was happy again and we walked around Southport:) Check out Stevie's pic!

Everyone here is just so nice. I've come in here so many times to get ID tags, bakery treats, and…read morejust regular supplies too. A positive experience each time...even when my pup does The Destruction on the bones. (Totally my fault- he shouldn't be allowed in...hahah.) Keep being awesome, Bentleys People!

Very helpful and friendly employees. I was struggling with leash control on my giant dog, and one…read moreof the employees took a moment to help me have better control. Oh, and it's cool in there! We will be back!

Just amazing people. I got caught in a rain storm and they were so kind to wave me in while I…read morewaited for my uber.

If I could give zero stars I would. Today I was charged an additional 20 dollars for using the self…read moredog wash. I took longer because I was waiting for the ONLY hair dryer to become available. That is terrible. Add to this the arrogance and lack of customer service from Brandon the customer representative. Not only did he not explain to he was going to charge me extra, and only addressed it after I asked, when I attempt to explain that I was waiting for the only hair dryer to be free he tells me, well there's nothing we can do expect give you extra towels if you want. Please do better. This isn't even about the 20 dollars. It's about the lack of customer care ( one hair dryer for 3 stations), the dismissive and arrogant behavior from Brandon, and then the resistance to even provide a contact email for the store manager. I also have noticed based on other reviews that this is not an isolated case. I've worked in customer facing roles my entire life and there is a right way and a wrong way to treat customers, actually just people in general. Rules are rules but there is a different way to deliver information and it can be done with clarity, without an attitude and in a way that makes customers feel heard and valued. I will not be returning and hope that at the very least this message leads to changes so no one else needs to deal with this.

I have been coming to this Petco for 2 years now and have noticed several disappointing changes. I…read moreused to be charged $15 for a 30 minute wash. They then changed the policy to $20 for a 45-minute wash. Recently, they changed it again to a 30-minute wash for $20.00. I have also noticed their bathrooms have been closed for months. With only one blow dryer for three stations, I also don't see how this is an equitable approach for customers and pets. I was also notified they now charge for extra attachments for the blow dryer-I was to told this after I had given my dog a bath. Thankfully I did not use any attachments. I wish this company/location was more transparent with their information, especially for the self-cleaning service. I will not recommend this place to friends and family and I will be seeking services elsewhere.