This is a pretty cool pet store if you're looking for unique pets and fish. They had a great bird…read moreselection. This pet store even had baby possums for sale. The things I saw were fish tons of reptiles, mice ,rats squirrels, hedgehogs, rabbits, birds bearded dragons baby possums and so much more.

We traveled here from Wheaton looking for pet mice as the big chain stores were not selling them at…read morethe time. The reviews are not wrong about the small enclosures in-store but the animals are healthy and it's a small business-- what do people expect? Presumably you're there to buy an animal and will be giving them a better enclosure. It's a pet store, not a zoo. Compared to a big chain store it wasn't really that different, except that Kenn has more employees than you'd find in a chain store 5x its size (which says a lot about his priorities). He showed me the only two fancy mice that were available and when I asked if they should be bought together, he was honest. He said "I'm not going to tell you that they're bonded or anything, but mice do like to have company." He was clearly trying to ensure we didn't feel pressured to buy something we didn't want while also being honest about reality. He answered all of my questions about the mice and got me set up with the supplies I'd need without my even asking. He pointed out deals to us and offered us different solutions, immediately noticing that we had a budget. But the store had everything you'd need for a rodent there: toys, treats, enclosures, bedding, and the best recommended food. Two weeks later and the little mice we bought from him are healthy and happy-- and also beautiful. The grey one is really friendly and loves to be held, which is so sweet. The siamese one is a little standoffish but can still be held if you coax her out with a toilet paper tube. I did end up getting a larger 20-gallon tank for them that I found on sale rather than the plastic hamster cage I bought from the store (which-- again-- was kindly suggested by Kenn when it was clear we were worried about expense). Anyway, I really enjoy having these little creatures around. I'm thinking of going back to buy a rat!

Came here to pick up an online order. I like that there is a certain chi to this store. I was kind…read moreof led to the area where you fall in line to pay for the register. I did that amd when I got to the cashier, said that I was picking up an online order and provided my name. My order came in a paper bag! Not plastic. Smooth transaction.

Do not go here. They overprice items and charge full taxes on the regular price of items when you…read moreuse a coupon. Some of the staff are great but management is poor in their customer service and insist on being right if you question their pricing, numerous taxes and price matching. Seems illegal to tax on an item at full price when you paid a discounted price used w a coupon.

I stopped in for the muffin man's Royal Canin kibble. They had several bags, but not the breed for…read moreMM and his niece. Too bad. That means trudging out to another store in the inclement weather.

On one hand, this store generally carries most of the items we need for our dogs and the staff is…read morefriendly and helpful. Petco also has a great customer loyalty program that offers substantial discounts and other promotions. On the other hand ... I don't know if it's a chain-wide issue, but this store has not been maintaining inventory like they used to. We feed our guys Natural Balance Limited Ingredient with "wholesome" grain, but their stock of various sizes and varieties has been thinning out. Last month, this store was sold out of a particular Kong toy. A helpful cashier called the warehouse and arranged for the items to be shipped directly to us. I received an order confirmation email that same day. The next day, I received a notice that the order was delayed. Then, one week later, I was informed that the order was canceled. I did not cancel it and no explanation was given (I was not charged). Last week, I received an email coupon whose subject line stated "Unleash Savings! $50 off just for you," but the actual coupon read "$40 off" (see screenshot). I pointed out the discrepancy to the cashier. When he scanned the coupon, it came up as invalid altogether. He spent considerable time and effort trying to get the bar code to work, but in the end he summoned the manager, who subtracted $50 manually. Petco needs to get its act together.

i have been shopping here regularly since around the time of the pandemic…read more The store is generally very well stocked! so I can get everything I need at one place. The employees are really great. it is nice to be able to order online and they will bring everything, including the cat litter, to my car. This is my go to store for cat supplies.

Best place to bring your dog and shop Avery is super helpful and knowledgeable ! Everyone there is…read moreawesome and make it a great experience for my family and more importantly for my dog she loves this store .

Picked up my online order here. There is a shelf on the back side by the cashier and you scan a qr…read morecode to get assistance. Cashier was just right behind me though and she assisted me ;) lots of items on sale this day I came.

extremely rude staff, i tried to speak to the manager about the delivery process but the employee i…read morewas dealing with refused to provide me with the name or contact for the store manager and informed that he was the manager. after loading my car i pushed the cart off into the parking lot to let it roll freely into the middle curb divider thing so that it would roll through the parking lot freely and a gentleman said "don't throw my carts" im 120 i can't throw anything sir. i ask who he was and he said the manager... so who's really the manager and will someone follow up with me. i left out the store and called twice but got no answer

This is one of those special places. It's mostly because the team is so knowledgeable, thoughtful…read moreand warm. More important than all else, they love dogs! Our pup can't wait to get inside and they shower him with love. We buy high quality treats and other things, which cost a bit, but whenever we've had something that didn't work for our dog, they took it back. Where do you find that? If you love your pet, this is the one. Well, that's what my best friend and pup, Lincoln, told me! He won't shop anywhere else. Thank you Mandy, Maria, Steve, Tony and all the crew Hollywood Feed!

I cannot stress enough how much I love this place. The staff is so friendly and knowledgeable. My…read morecat is very picky and will only eat a food that is extremely hard to find. Hollywood Feed always has it in stock, and it can be delivered to my house, which is so convenient. I just got another kitten and am so happy to have a local business I know I can rely on.

Evanston store staff are the main reason I go back to this store. They are always warm and…read morefriendly and go out of their way to answer questions about rewards, etc. The prices and discount programs are good, too.

Great service! Our vet recommended switching our dog's food due to health concerns, and the store…read morekindly exchanged the unopened bag. The staff took the time to find a better option for us, and we really appreciated their helpfulness and care.

I recently stopped in to Bentley's in desperation because my 2 year old Pug had been having…read moredigestive issues even though I was feeding him the dog food my Vet recommended. Additionally, he had begun to gain quite a bit of weight. I was surprised by the large selection of dog foods and the variety of types of food (wet, dry, frozen, etc). However, most important was the competent, professional (yet friendly) clerk who assisted me. Amet (the clerk) knew exactly what was in the dog food I was currently using even though they do not sell it at Bentley's. She asked about a number of other aspects of my feeding routine, and then gave me large samples of 3 different brands of dog food to try with my Pug. She was very interested in my situation and knowledgeable about the ingredients in a dizzying array of dog foods. She made all the information manageable. I am happy to say it's been a few weeks since my initial visit and my Pug's digestive issues have improved dramatically. The samples were really helpful because it turned out that he really disliked one of them (I have never known a Pug to reject any type of food). It would have been a disastrous problem if I had purchased an entire bag of the food and he didn't like it. Really, the samples and knowledgeable staff set Bentley's apart from most fancy pet shops. They are very serious about dog food! And the staff can't be beat in terms of knowledge, interest, and friendly helpful attitude.

Horrible employees... lazy and rude... trying to wash my dog but somehow their self washing station…read moreis never working when I call ... strange

It was very easy to order my dog vitamins online for pick up...and notice to pick up came promptly…read more Pick up itself was a breeze. Thank you for your exemplary setvice !!

Nikki did an excellent job - full service grooming - for my young pup. It was my dog's first ever…read moregrooming appointment and Nikki took her time to ensure a really positive experience. I highly recommend her.

Wags on Willow is the best small business pet shop! You can tell just from their adorable logo how…read moremuch they care about the pets that come into their shop. Wags does dog grooming services, as well as Cats! They have a unique selections of natural dog foods, treats for your pawed friends, and emergency supplies you may need. Their front display case has the cutest cookies and pup-cakes for special occasions! Mary, the owner, is such a friendly and honest woman, and her employees do their best to make your dog or cat comfortable and looking top-notch! It may be difficult to make an appointment, they are always busy due to such loyal and satisfied customers! My Matilda loves going to get a bath and cookie afterwards. They treat her like the princess she is! While you wait, check out the awesome shops in the area, or stop by Stormys Grill and Tavern for a drink or Beyond Burger.

Wags on Willow has some very good groomers. However be very very careful about scheduling. Website…read morescheduling NEVER works properly so make sure you call. We were having guests so we scheduled grooming the day before they arrived. We scheduled 6 weeks in advance! About a week before I got an email that only one dog was scheduled so I responded by explaining I scheduled BOTH dogs. No response. I assumed they fixed it. When I brought the dogs the very terse person at the front desk was totally unhelpful. She actually asked me to PROVE that I sent emails and argued with me! I'm not arguing with anyone and so I left and had to find another option. In desperation I went to Scent Hound and they were willing to help me even if their groomer had to stay later!! And they did an amazing job. PLUS they removed 2 mats instead of merely cutting them out. And the front desk person was delightful. I was lucky to have found someone who could help. Additionally there is a person in the lobby who is training dogs. One time when I arrived I was told I had to stand in a certain place and my dogs had to be within a certain distance from her dogs. The lobby is small and there is not enough space for a customer friendly entrance. I wanted to give direct feedback on my challenges with the front desk person to the owner rather than post a review. I was told they would contact me. It's been 4 weeks and I still haven't heard. There are so many options for grooming it's just not worth lousy front desk people and poor processes. If your website is not working well then don't have customers self schedule. We will not be returning and recommend anyone think twice. There are other options.