Sadly. I lost my female society finch unexpectedly. And her partner was calling and calling. I am…read moreso happy to find a similar society finch to keep him company. Also, my Betta passed due to cancer last year (I had imported him from Thailand but he had genetic disease). I finally decided to get another while I was getting the Finch at The Animal Store. Kevin and staff are so nice. I am impressed with how clean and well stocked the store is. What an amazing selection of critters of all types. The birds are beautiful. Probably the nicest pet shop especially for Birds that I have been to in greater Chicago. I will definitely be back if only to admire the wonderful animals. I was also to get good quality Dubia roaches for my Bearded Dragon. Great selection. I highly recommend ! It's a great one stop shop for me as I have many different pets and I can get supplies for all. A kids dream store.

We traveled here from Wheaton looking for pet mice as the big chain stores were not selling them at…read morethe time. The reviews are not wrong about the small enclosures in-store but the animals are healthy and it's a small business-- what do people expect? Presumably you're there to buy an animal and will be giving them a better enclosure. It's a pet store, not a zoo. Compared to a big chain store it wasn't really that different, except that Kenn has more employees than you'd find in a chain store 5x its size (which says a lot about his priorities). He showed me the only two fancy mice that were available and when I asked if they should be bought together, he was honest. He said "I'm not going to tell you that they're bonded or anything, but mice do like to have company." He was clearly trying to ensure we didn't feel pressured to buy something we didn't want while also being honest about reality. He answered all of my questions about the mice and got me set up with the supplies I'd need without my even asking. He pointed out deals to us and offered us different solutions, immediately noticing that we had a budget. But the store had everything you'd need for a rodent there: toys, treats, enclosures, bedding, and the best recommended food. Two weeks later and the little mice we bought from him are healthy and happy-- and also beautiful. The grey one is really friendly and loves to be held, which is so sweet. The siamese one is a little standoffish but can still be held if you coax her out with a toilet paper tube. I did end up getting a larger 20-gallon tank for them that I found on sale rather than the plastic hamster cage I bought from the store (which-- again-- was kindly suggested by Kenn when it was clear we were worried about expense). Anyway, I really enjoy having these little creatures around. I'm thinking of going back to buy a rat!

Am I a bad (dog) mom? It's Mr Buttons' birthday today and I am only now getting around to buying…read moresomething for him. Fortunately I was able to pick up a few cute outfits (although Xmas ones) and some toys. He will be happy with a PB snack after his dinner (he can't tolerate specially decorated dog treats or rawhide bones). There is a large selection of holiday outfits, toys and treats for dogs (and cats, too). I also saw some little couches/chairs for lizards. Lots of animals and people visiting this location today.

The folks at PetSmart are terrific. The gal that trimmed my cat's nails was amazing. My cat is the…read moremeanest thing, ever! And, this gal was done in two seconds! No fight from the cat. She must be a "cat whisperer"!

On one hand, this store generally carries most of the items we need for our dogs and the staff is…read morefriendly and helpful. Petco also has a great customer loyalty program that offers substantial discounts and other promotions. On the other hand ... I don't know if it's a chain-wide issue, but this store has not been maintaining inventory like they used to. We feed our guys Natural Balance Limited Ingredient with "wholesome" grain, but their stock of various sizes and varieties has been thinning out. Last month, this store was sold out of a particular Kong toy. A helpful cashier called the warehouse and arranged for the items to be shipped directly to us. I received an order confirmation email that same day. The next day, I received a notice that the order was delayed. Then, one week later, I was informed that the order was canceled. I did not cancel it and no explanation was given (I was not charged). Last week, I received an email coupon whose subject line stated "Unleash Savings! $50 off just for you," but the actual coupon read "$40 off" (see screenshot). I pointed out the discrepancy to the cashier. When he scanned the coupon, it came up as invalid altogether. He spent considerable time and effort trying to get the bar code to work, but in the end he summoned the manager, who subtracted $50 manually. Petco needs to get its act together.

I don't often write reviews, but everything felt a bit strange at this location…read more Today, my wife drove there with our two kids to buy a hamster, even though it's about 10 miles from our home because the location near us closed down (and by the way, the employees there were on a much higher level). When they asked to see the hamster, the employee said store policy did not allow that. My wife then explained that she wasn't going to touch or move the hamster, she just wanted to look at it because they were all hiding. After that, the employee asked whether we had a proper place to keep it. My wife said yes, because we had a hamster living with us for several years (3-4 years), and we had also bought it from Petco together with everything it needed. She even roughly showed the size of the hamster cage we have, but he said it was too small and that the hamster would be uncomfortable. After that, my wife asked to speak with the manager, and the employee walked away somewhere. She waited a few minutes and then went to the register to ask for the manager again. The store manager came over and said something along the lines of the employee thinking the hamster would not be comfortable, but then said that she actually could sell it to us. As strange as this may sound, by the time this whole discussion with the employees was over, the kids no longer wanted the hamster -- they just wanted to leave the store as quickly as possible. Maybe this review will help someone save their time and nerves. Thank you for understanding.

Great customer service and friendly knowledgeable staff. For the most part this location is very…read moreclean and they are always so polite and helpful finding the products and stuff my Furbabies need!

Right in our neighborhood, this has become my family's favorite pet store. Everyone is super…read morefriendly and helpful, and I love that they send a birthday card and coupon for a toy on our babies' birthdays! They always have sales too, making it an easy choice.

For what I was seeking -- a decent selection of cat food -- PetSmart delivered…read more But I was disturbed by the sad-looking birds in cages. There are reasons why animal rights groups are urging this company to stop selling small mammals, birds and reptiles. I was also taken aback at the grim, spartan metal cages in which the rescue cats available for adoption were sleeping. I saw no cat beds or blankets in there at the time. If you want to do a good thing, adopt a cat from here. They're supplied by a shelter which does euthanize for space, so they're at risk. If PetSmart wanted to do a good thing, it could stop selling small animals. The only reason it doesn't sell cats and dogs from unscrupulous breeders is because Illinois passed a law banning that practice. https://www.worldanimalprotection.us/take-action/tell-petsmart-and-petco-to-end-animal-sales/

#petsmartevanston #chicagodogtraining #taramiksik #theroguecanine…read more I had an excellent experience with the Best dog training in Chicagoland that is knowledgeable and affordable at #petsmartevanston with Tara Miksik #theroguecanine

I cannot stress enough how much I love this place. The staff is so friendly and knowledgeable. My…read morecat is very picky and will only eat a food that is extremely hard to find. Hollywood Feed always has it in stock, and it can be delivered to my house, which is so convenient. I just got another kitten and am so happy to have a local business I know I can rely on.

Mandy and her team are phenomenal! They are all so friendly, knowledgeable, and attentive. My dog…read morealways loves coming to see them. This store is so wonderful and such an asset for the community.

Evanston store staff are the main reason I go back to this store. They are always warm and…read morefriendly and go out of their way to answer questions about rewards, etc. The prices and discount programs are good, too.

Great place to get your dog's nails trimmed. My dog always feels at ease and they do an excellent…read morejob.

I recently stopped in to Bentley's in desperation because my 2 year old Pug had been having…read moredigestive issues even though I was feeding him the dog food my Vet recommended. Additionally, he had begun to gain quite a bit of weight. I was surprised by the large selection of dog foods and the variety of types of food (wet, dry, frozen, etc). However, most important was the competent, professional (yet friendly) clerk who assisted me. Amet (the clerk) knew exactly what was in the dog food I was currently using even though they do not sell it at Bentley's. She asked about a number of other aspects of my feeding routine, and then gave me large samples of 3 different brands of dog food to try with my Pug. She was very interested in my situation and knowledgeable about the ingredients in a dizzying array of dog foods. She made all the information manageable. I am happy to say it's been a few weeks since my initial visit and my Pug's digestive issues have improved dramatically. The samples were really helpful because it turned out that he really disliked one of them (I have never known a Pug to reject any type of food). It would have been a disastrous problem if I had purchased an entire bag of the food and he didn't like it. Really, the samples and knowledgeable staff set Bentley's apart from most fancy pet shops. They are very serious about dog food! And the staff can't be beat in terms of knowledge, interest, and friendly helpful attitude.

Horrible employees... lazy and rude... trying to wash my dog but somehow their self washing station…read moreis never working when I call ... strange

Ordered online and easy pickup. Friendly staff, great prices and you receive coupons when you sign…read moreup!

The groomer Nicki is great with our dogs Chewie and Eeyore. Highly recommend Nicki for your pets…read moregrooming

They did wonderful work on trimming our cat's fur to a 1/2" for a "long lion cut." We'll be back!read more

Great groomers and they do a very good job. They listen and try to do what is asked. The…read morevariability in experience and outcome is a evident and perhaps some training of new people is wise? Occasionally forget to trim nails. I would give 5 stars because I really like the groomers, but the only thing that drives me crazy is the trainer in the lobby. While I realize she is trying to run a business, it's terrible to arrive for check in for grooming and being told "don't do this. Stand away from this dog. etc. etc." I want to be understanding, but the last visit it got downright rude. Perhaps there is not enough space? Maybe there is a more conducive location? Not sure, but I do know that our pups are scared enough to come to the groomer and when we arrive we are trying to keep them calm with calm voices because they can sense everything.