Great groomers and they do a very good job. They listen and try to do what is asked. The variability in experience and outcome is a evident and perhaps some training of new people is wise? Occasionally forget to trim nails. I would give 5 stars because I really like the groomers, but the only thing that drives me crazy is the trainer in the lobby. While I realize she is trying to run a business, it's terrible to arrive for check in for grooming and being told "don't do this. Stand away from this dog. etc. etc." I want to be understanding, but the last visit it got downright rude. Perhaps there is not enough space? Maybe there is a more conducive location? Not sure, but I do know that our pups are scared enough to come to the groomer and when we arrive we are trying to keep them calm with calm voices because they can sense everything. read more

They did wonderful work on trimming our cat's fur to a 1/2" for a "long lion cut." We'll be back!

After nearly three years of using Wags on Willow, we've decided to move to a new groomer (whom I will review separately). In September, I took my 13 year old dog (10 lbs) in for her regular grooming. There had been some previous issues with Wags, but they could all be chalked up to honest mistakes. You'd show up for an appointment and it wouldn't be on the books despite having a text confirmation; I'd get my dog back and find that her nails had only been trimmed on 3 paws, etc. And they did seem like they'd been experiencing a lot of turnover recently. But this time there were too many mistakes to forgive. After dropping my dog off, and hearing nothing for 3 hours, I called to see what the status was. She's a senior dog who can't stand for long periods, so I was beginning to worry. After some shuffling, the person on the phone said they needed about 45 more minutes. I had the feeling they hadn't even started my dog's groom. When I arrived to pick up my dog, I barely recognized her. She was shaved so close that I could see her skin. And, strangely, her tail and ears had also been shaved. (She's a Havanese, and though I don't groom her like a show dog, she has always had a tail and ears!) Her shave job was patchy and uneven, and there were random long hairs poking out all over. Her tail looked like it had been chewed on. It was the worst haircut she'd had in 13 years, and she looked like a rat. My neighbor saw me walking her, and asked if she'd been in an accident. I reached out to Wags to express my displeasure, and sent them some pictures. They told me it took longer than expected because she was matted, and because she's getting older "she thrashes her head and barely lets us touch her legs." I wasn't there, so I can't dispute this, but it doesn't sound like my dog. Groomers have always told me she's easy. Four hours still seemed extreme for a 10 lb dog who got shaved. To Wags' credit, they did acknowledge they should have called before they deviated so drastically from her usual cut. They also offered to let me bring my pup back to try and fix it. But frankly, I wasn't comfortable taking her back. She had already been through a lot. About a week later, we noticed Bella licking her forearms, and that's when we noticed her dew claws had not been trimmed. They were beginning to poke into her legs. We took her to our vet, who told us they clearly hadn't been trimmed for a long time--likely a few grooms. They also trimmed a few other nails that had been missed or done poorly. Today I took her to a new groomer (Rover's Place). They had her done in 45 minutes, and she looks fantastic. She's fluffy, and adorable, and she frolicked out of there feeling great. They rounded her ears back to a normal ear shape, and helped us come up with a plan to help Bella continue to grow out in a few spots, and to return to her former self. They also told me she was great on the table, and they didn't notice any thrashing or pulling. They said she was well behaved and "easy." So, alas, we're saying goodbye to Wags. read more

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The worst most disrespectful and Moe didn't listen or have any regards to how my puppy would feel after she shaved all her hair off That's after asking to please only take a small amount off and leave her in a Teddy Bear Cut So Rude!! read more

Wags on Willow - Pet Stores Near Me - Northfield, Illinois

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Years ago we had a problem with the groomers. It occurred after they moved to their new location in Northfield. A new groomer was hired. She seemed to groom the dogs well but her personality was moody. She could be very moody. Once, she kept me waiting for at least 10 minutes while she chatted up a friend of hers though she had seen me arrive to pick up my dog. My dog was barking and crying because he had heard my voice. Still, the groomer ignored me. I finally walked over to the area where the grooming was done. A groomer came out and gave me my dog. Could the groomer who was chit chatting have asked her friend to wait, gotten my dog, and then resumed her conversation or have called another groomer to have helped me? Quess not. Other things had happened there before. That deliberate rudeness and inappropriate behavior and unprofessionalism was the last straw. We have never used them again. No more problems. Hooray! read more

I have nothing but good things to say about having my 3 dogs groomed here. From tge people who check you in at the front desk, to the groomers , everyone is kind and patient, and my dogs look and smell wonderful when they come home. read more

I give them 2 stars, as we had both good and bad experiences here. The first two grooming went fine and were on-time. Today, our dog was there 3.5 hours and never was groomed. I tried to call the store to check on her, and no one answered the phone. However, the front cashier was sitting there doing nothing when I arrived. I refused to leave her there for another 'hour or so' and took her home. A dog should not have to be in a shop for 5 hours to be groomed. Upon getting home, our dog drank a full BIG bowl of water, so she was not attended to for many hours. I heard from others that staffing changes have impacted the group and I think they are living off of their old reputation. $90 for a bath is expensive and really turned me off. The front cashier could certainly benefit from some customer training. read more

Wags on Willow is the best small business pet shop! You can tell just from their adorable logo how much they care about the pets that come into their shop. Wags does dog grooming services, as well as Cats! They have a unique selections of natural dog foods, treats for your pawed friends, and emergency supplies you may need. Their front display case has the cutest cookies and pup-cakes for special occasions! Mary, the owner, is such a friendly and honest woman, and her employees do their best to make your dog or cat comfortable and looking top-notch! It may be difficult to make an appointment, they are always busy due to such loyal and satisfied customers! My Matilda loves going to get a bath and cookie afterwards. They treat her like the princess she is! While you wait, check out the awesome shops in the area, or stop by Stormys Grill and Tavern for a drink or Beyond Burger. read more

Wags on Willow - Sleeping so well after a good bath - Pet Stores Near Me - Northfield, Illinois

i had my cat groomed here by Mo and it was an amazing experience! they were a very patient and gentle groomer :) mo gave my kitty breaks and lots of pets. they gave a clean, beautiful lion cut :) all of the staff was very warm and welcoming and you could tell they really cared about the animals. would recommend and will def come here again! :) read more

Wags on Willow - Pet Stores Near Me - Northfield, Illinois

Wags offers great grooming for my large Labrador who ironically hates baths even though she's an avid swimmer. My lab has walked out of other groomers visibly anxious and upset but that never happens at Wags. read more

Thanks for his birthday cookie and cupcake! Devoured in 6 seconds! Place is very clean and friendly, large selection of treats. Would definitely recommend! I may take my dog there to get groomed soon! read more

Wags on Willow - Pet Stores Near Me - Northfield, Illinois

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I have been taking my dog Charlie here for a year now. I'm so glad that I have found this place. They're so nice and friendly, take a good care of your dog, and very reasonable session time with incredible results. The place is so clean, they got a variety of good brands food and treats. If you are looking for a good place to groom your doggy, WAGS on WILLOW is the right choice. read more

Wags on Willow - Pet Stores Near Me - Northfield, Illinois

Overrated and overpriced. This was my first time at this particular groomer as my regular groomer had no availability for weeks. My puppy is super super friendly but gets very nervous during baths. He's under 12 pounds so it's not difficult bathing him. I don't think Wags did a great job bathing him or maybe did not even bathe him because he smelled dirty the next day. We had to bathe again soon after. Generally he smells clean for days after getting groomed. I really should have known better when they called to pick him up so soon, they were so busy that morning!! In addition his cut was uneven around his face. I suspect they were in a rush and the groomer was not gentle or patient because they were so busy. There are too many other groomers in the area for lackluster service. I would pass on Wags. read more

I truly wish I could have loved this place. I took my labradoodle Khloé in on Saturday to get a full groom for the first time with Alli. We picked her up and she had her paw pad cut pretty badly and was bleeding quite a lot. I called to see if I could get some clarity around what happened and was told that there was no way she could have been cut while grooming (if she was cut during grooming I would completely understand because accidents do happen). Maybe the cut went by unnoticed which would be okay too however I didn't like the next comments even more when I asked what else could have happened. Alli mentioned that Khloé was nervous in the crate and she could have cut herself in there. Khloé is crate trained and also what in the world could be in the crate that she cuts herself on even if she is nervous? I had to get Khloe's vet involved because her paw pad bled for 4 days and she was in pain. It is now Thursday and just today her paw pad stopped bleeding. Nonetheless, not one call from Wags on Willow to ask how Khloé is doing. Pretty disappointing. Also, she came out of grooming with dirtier ears and teeth than she went in with. The actual hair cut was very pretty though. You'll notice I don't like to leave bad reviews (this is my first) but situations like these should be handled with a lot more attention in my opinion. Khloé means the absolute world to me and I try my hardest to ensure I provide her with the best care and that does include care with the groomers as well and this situation was very unfortunate. read more

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Another reason Wags on Willow goes way and beyond!!! I can't love place anymore, than I already do, but I had to share what attention to details, and the way they LOVE their customers and dog clients! We are moving to AZ, and this was Luna's last appointment with Wags. She's 2 years old, and has been coming here since she was 12 weeks old. Today when she was picked up, she was showing off her cute little scarf that had cactus on it!!! I'm hoping I can find a new place in AZ, that will Love her as much as Wags in Willow does! They truly love each and every animal that comes through their door! This is not a place that just washes and grooms your dog, they are like extended family to your furry babies! Thank you for two amazing years of service! We will miss you all greatly!!! Keep up the incredible service you provide! We will especially miss Maggie and Owner Mary! You both are wonderful people!!! Thank you! read more

Very professional yet friendly place. Took both of our labs to get a wash and trim. They have a great variety of toys and food For your pets. Friendly staff and speedy turnaround time. Can't say a bad thing about the place at all. Shop 5/5 Employees 5/5 Service 5/5 Priced just right. I can not stop saying great things about this location. They have a new customer for life. Thank you Wags! read more

This was Bailey's first time here. The groomer had a great variety of times to get your dog in for an appointment. The salon was immaculate. Also they had a really good selection of high quality dog food/treats. When I got my baby back she was perfect!!! Her cut looked exactly like the picture I had brought to the groomer. We will definitely be back. read more

Wags on Willow - Pet Stores Near Me - Northfield, Illinois

I recently moved into the area and was looking for a new groomer for my golden retriever. They were very responsive when I called and even had times available that same day. His cut was wonderful for the warmer weather and very reasonably priced! We will definitely be back. read more

Was just at the store and had a wonderful experience. I took my dog Jalapeño in for a nail trim. Very friendly and accommodating. Will definitely be back. FYI their nail trims come with a ear cleaning as well. What a nice surprise. read more

Wags on Willow - Pet Stores Near Me - Northfield, Illinois

AVOID AT ALL COSTS!!! ANIMAL ABUSE!!! Staff is very rude and not accommodating whatsoever particularly when they don't greet you on your arrival or smile. We took our dog there on 3 separate occasions (we tried giving them multiple chances) and each visit our experience became worse and worse. For starters their price is inflated by about an extra $30-$40 than normal pet grooming locations. The first time we took our dog there we were promised our dog to be ready in about 2-3 hours. After 5 HOURS we called to check up on our dog just to find out he was next in line!! So for 5 hours he was locked in a crate without any attention before they even STARTED grooming our dog. They seem to have favorites when every patron should be treated the same. The next time we went was in the middle of winter and when we picked up our dog he was soaking wet and shivering on our arrival. In the dead of winter?! SERIOUSLY?!?! That is how dogs can catch pneumonia and die. They obviously do not care about animals or their safety whatsoever. So please do yourself a favor and STAY AWAY, unless you want to pay a fortune to have your animal abused and neglected for hours on end. read more

So I have never written a bad review but I must share my story. My Bernese Mountain dog has been groomed every month for six years. My groomer retired and I picked Wags on Willow. When I picked him up I saw he had all his hair cut on his behind and his beautiful tail also had about 4 inches off. I did ask for the hair on his backside trimmed not shaved and his beautiful feathering on his tail removed! I was in a state of shock. When we got home at least 8 of his nails were bleeding. Again his nails were short to begin with and didn't need to be hacked. When I called I was told he had a large quick and this was normal . Again he has been groomed every month for 6 years and this never happened. I have had dogs for 30 years and I was treated as if this was my first experience. read more

We have a Golden Retriever that really needed a spa visit! A friend recommended Wags and we couldn't be happier, including our dog. In addition to doing a fabulous job, they're really nice people. Max looks good enough for the show ring! read more

Wags on Willow - "I'm ready for close up, Mr. DeMille!" - Pet Stores Near Me - Northfield, Illinois

We've been bringing our dogs, Keiko and Pistachio, here for years and we always get amazing service! Mary is so helpful, and the products they have in the front shop are super high quality. We will continue to come here! read more

This place is amazing! My baby, Bailey, was in dire need of a haircut. Unfortunately, our regular groomer is on maternity leave and she is also very far away. So upon doing some research for a new grooming place that is in close proximity to us and has amazing reviews, we found wags on willow. I called to make a first time grooming appointment and spoke to one of the owners, Mary. She was extremely sweet and accommodating. She answered all my questions and was able to book us a first time grooming appointment with Maggie. Maggie...is....fantastic!! She groomed Bailey just the way I like it, she and I talked about how I wanted Bailey to be cut and Bailey came out of his appointment looking like a superstar! No wonder this place has gotten so many awards over the past couple of years, from the customer service to the grooming service....wags on willow are at the top of their game. I'm so happy to support a small owned business with amazing service! Their little pet boutique is so cute too! I didn't buy anything yet but I'm sure I will in the near future. I also joined their reward program because I know I'll be coming back. This place is spotless and easy to find! It is a bit pricey but honestly, you get what you pay for. I think we'll be coming here on the regular because Bailey and I love it! You've totally gained some new customers with me and Bailey! Bravo wags on willow! Bravo! read more

Wags on Willow - Bailey came in a long hair, potentially matted mess and he left looking like a superstar! Thanks Maggie!! - Pet Stores Near Me - Northfield, Illinois

I recently moved from the city to Evanston and needed a new groomer for our wheaten terrier. I could tell when I got there that Peyton would be in good hands. They offered to do the "wheaten cut", but all I wanted was a summer cut for Peyton so he can be comfortable in this heat. He came out looking great and feels great as well. The cut is not too short, but short enough around his body and face that he still looks like our Peyton. The staff is also very friendly and professional. read more

We were searching for a local groomer and came across Wags On Willow on this site. Read all the great reviews and felt that we had hopefully found a good place. Well guess what? We found a GREAT place. The store owner, Mary and her manager could not be friendlier, the store is super cute with gorgeous merchandise and the groomer, Myoung is top notch. This was the 1st grooming experience for our puppy and it was seamless. We are so glad we found Wags. 2 words.....HIGHLY RECOMMENDED. read more

Wags on Willow - Our very happy puppy, Yoshi :) - Pet Stores Near Me - Northfield, Illinois

It feels great to have found top notch dog grooming in a charming pet boutique. Our mini goldendoodle mop, Kirby, met Joanna and after a quick consultation about my wishes, Joanna worked her magic. Two hours later, Kirby was immaculately groomed (adorable), she had no clipper burn, and her coat was fresh and clean--no dryer sheet wall of scent. Reports were, Kirby behaved well. She's admired by many. I am happy to recommend this gem of a shop. Will post a picture after next groom. read more

My dog almost never visits the groomer--she has fur that doesn't need to be cut, and it's easy to bathe her at home. But on my flight to Chicago, she had a little...ahem...personal issue...that required immediate care, that rhymes with "glogged canal frands." (She doesn't really like me discussing her personal business on Yelp...) Tony, the groomer, used to work for a vet, so he was able to clear her little full glands the way the vets do (from the inside), not the way that most groomers do (from the outside). It was $20 and they got us right in--the whole thing took about 10 minutes. She now smells fresh as a daisy... Well...as fresh as this little daisy ever really smells... So grateful to have found this place!! read more

We moved to Northbrook over the summer and Wags on Willow is my new favorite store! Mary is so welcoming and helpful. She has a wonderful selection of food and treats, along with very unique accessories and gift items. She gave me some great advice regarding grain free dog food when my previous food had been recalled and was unavailable. Last weekend we went to the first Halloween party and both of my dogs had a great time. There was a pet photographer, treats for pets and people, and a costume parade. It is really so nice to have a great shop like this in the neighborhood and I am always excited to go in! read more

The store is so cute, looks like a dog candy shop walking in they have a variety of treats to purchase, also toys and food. My dogs were looking pretty rough and needed a full service. Wags on willow certainly delievered! They bathed, trimmed up like I requested and looked like brand new pups walking out lf there with their cute Halloween scarf. The price for the full service was reasonable. The staff was really friendly too. We will be back there again! read more

Wags on Willow - My morkies after their grooming. - Pet Stores Near Me - Northfield, Illinois

I love this place! My only wish is that they had a location in the city :( But I'll make it a priority to stop by when I'm out visiting my parents. This dog boutique sells great treats, has a nice selection of Puppia harnesses and not just the standard Puppia that you can find in Petco/Petsmart but the more fashionable ones. They also sell a wide range of decorative items, accessories, carriers, blankets, food and cleaning supplies. I was there on "Small Business Saturday" and learned that they've just added grooming services. The owner was there and she was exceptionally kind, knowledgeable and helpful with deciding what product would be best. I definitely recommend this boutique to anyone with a pet (they sell cat items too!). It is a worthwhile stop! read more

Very friendly staff. They have done a great job with my little shih tzu mix. He's always a little scared going in and just fine coming out. A little pricey but worth it. read more

Wags on Willow - Great job! - Pet Stores Near Me - Northfield, Illinois

What a great business! I love going here for my dog because the customer service is outstanding. They always have a ton of great items which keeps me busy for a while finding the perfect items for my dog. Everyone in the store is very knowledgeable, and helpful. They are not only a pet shop but they also do grooming, and they do a great job. I highly recommend Wags on Willow for all your dog needs. Again, this is why I love small businesses so much, most always go out of the way to make sure you leave happy, and leaving here I always do. A+ read more

I was in the Northbrook area and I was trying to find a good place to buy my dog a birthday gift. I didn't want to go to the regular petsmart or petco. I wanted something different. I read a few reviews and this one was the best. I wanted to see for myself if it was worth going. The store was clean and organized. It smelled good. Not like if you were to walk into petco and smell pee everywhere. Everything was pretty easy to find as well. They have some pretty unique dog toys as well. I got there and a lady named Mary helped me. She greeted me with a warm welcome and asked what I needed help with. She showed me exactly what I was looking for. She even went to the back of the store to bring out a musical birthday cake toy. I'm glad she took the time to help me. Overall, I was very satisfied with my short experience there. My dog bear was super happy to receive his birthday treat! I would definitely go back there in the future. read more

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To be honest, I didn't like the service my pet received. We wanted a minimal cut. He was shaved with spots so close they were almost bleeding. Granted, he probably had areas with matts, but his usual groomer (PetSmart) gets those out or trims them. His nails were cut so short that one actually bled when he got home. I'm not sure what happened there, but my very active and happy dog has been very subdued and lethargic since he has been there. read more

Sometimes, I wish I lived in the 'burbs. I stumbled in recently and found my favorite grain free pet food, in the hard-to-find larger size bags. Not only were they helpful and courteous, they got me signed up for their frequent buyer program right away (if you're a pet owner, you know that $250 is not hard to spend on quality pet food!). They held onto my 20# bag while I shopped around, then offered to *carry it to my car* if I just honked from the curb. Seriously? I didn't honk - I couldn't get myself to do it - but they still insisted on carrying it for me. After dealing with stores that won't return calls, don't carry what I want, and have to special order it every time, I'll be back. It's a trek for me, but I think I'll be making most of my future purchases here! read more

I LOVE Wags on Willow! They have such beautiful dog accessories like beds, pillow covers, bowls, tin containers, frames, and more!!! They also have a ton of treats and dog food. MY NEW GO TO PLACE FOR TITO!!! Thank you Mary for such excellent service. YOU ROCK!!! :) read more

First time coming back to Wags since my 4 year old Labradoodle was a puppy. I was apprehensive as we have had many bad grooms in the past other places. I always say that I would like the overall hair left AS LONG AS POSSIBLE while removing matts. I got my dog back with barely ANY hair, his tail was half shaved, half left long and his face barely touched. In the end he looks like 2 different dogs, neither of which is what I would want - nor communicated. Also, they wanted to charge me $98 for this terrible cut instead of the $75-80 I was quoted on the phone. Not going back... read more

I was thrilled to see a pet boutique opening close to home! The owner, Mary, is personable and knowledgeable about her products. Her dog Sushi is also a great greeter at the door! My dog Bentley and I have made many trips to get the occasional toy and weekly treats. He has loved the variety and I've loved the prices. Many items were noticeably lower than competing pet product distributors in the area! If you appreciate quality in both product and service this is the dog and cat boutique for you! read more

Not so great . My dog had a haircut and shampoo . She was there for few hours but when I came to pick her up I was rushed up without a chance to ask anything . The hair cut was blowed dry so looked good but grew out uneven and I figured out it was way longer and somewhat uneven . The price was high so I don't think Ill go back . read more