Great groomers and they do a very good job. They listen and try to do what is asked. The…read morevariability in experience and outcome is a evident and perhaps some training of new people is wise? Occasionally forget to trim nails. I would give 5 stars because I really like the groomers, but the only thing that drives me crazy is the trainer in the lobby. While I realize she is trying to run a business, it's terrible to arrive for check in for grooming and being told "don't do this. Stand away from this dog. etc. etc." I want to be understanding, but the last visit it got downright rude. Perhaps there is not enough space? Maybe there is a more conducive location? Not sure, but I do know that our pups are scared enough to come to the groomer and when we arrive we are trying to keep them calm with calm voices because they can sense everything.

They did wonderful work on trimming our cat's fur to a 1/2" for a "long lion cut." We'll be back!read more

We had a pretty bad experience with the grooming salon and we've really noticed a difference in the…read moreservice since some recent staff turnover. We dropped our pooch off for a bath and brush and nail clip, which usually takes 2.5 - 3 hours (but they often finish in about 1.5 - 2 hours), and never got any phone call about him being ready for pickup. After about 3.5 hours, we decided to go back to the store and find out what's going on. It turns out that while all that time passed, the salon employee (AC) completed the bath and brush, but not the nails. In fact, the staff in the salon couldn't get ahold of AC to find out what was going on/where he was. This really concerned me...was our dog OK? Did something happen while we were gone? The nail clip and grind ended up being completed by a female employee who was very nice. We talked to the assistant store manager, Steve, and he was really nice to deal with and was extremely apologetic about the whole ordeal. He was totally confused about everything, even to the point of being worried about his employee. He even gave us a discount on our services and basically let doggo go to town on the bowl of treats at the register. ;) I know we'll be back here because it's close to home, we've never had problems like this, and the staff here really seem to like our dog. But I will not be booking future grooming sessions with AC.

I needed a few pet supplies so I stopped at this location. This is not my go to location and I…read moreprobably won't go back. It wasn't as clean as the other locations and this didn't have what I needed so I ended up at another location anyways

This is a fantastic store! They are extremely educated on the products, super helpful and very…read morehonest. I can't say enough highly recommend!

I saw this cute little store while I stopped by Pete's for some coffee. I was attracted to the…read morestore with their cute pet display so I thought I'd check it out. Upon walking in, we were immediately greeted and asked if we needed assistance. I initially went in to look around but ended up buying a few things to try for my fuzzy baby. I was pleased to find that they had a lot of brands that I've only seen online. I'm trying out the open farms kibble to see how my girl likes it. I also got the meal toppers to try and a few treats. This was such a cute store and their prices were affordable considering they carry quality items. Will definitely come back to try more of their offerings and maybe bring the pup next time.

Fun, quality products for both dogs and cats and excellent customer service - thank you so much!!read more

I'm honestly surprised by the amount of negative reviews this store has gotten. The Krisers staff,…read moreboth grooming and sales have been nothing but, pleasant, attentive, and showing great expertise in animal care. Every adoption event I've attended has been a pleasant experience as well. During these events (as recently as a couple of weeks ago), I met both their current groomer and bather, both of whom gave me no reason to believe for a second that they would ever hurt an animal, as they also are pet owners and treat each clients animals safely and with great care. So a combination of a knowledgable staff, expert grooming, and community outreach. A great place for any pet owner!

Very helpful and knowledgeable staff. Very nice store and arrangement of products. Have bought food…read more(canned), treats, toys and leashes, all have worked out well.

Where do I begin?!! We have been going to THE DOG STOP for years, but they just continue to exceed…read moremy expectations! We were 15 minutes late past closing last night due to a flight delay. I spoke to several members of the team who assured me that they would wait so I could get my timid dog out of boarding. I didn't even ask, they OFFERED! Plus, they had groomed him later in the afternoon so he was fresh and clean for pickup. Evie is a rockstar! Went above and beyond-so kind and sweet-stayed late and even gave him extra treats! Sarah, the general manager called me today as a follow up....service is just second to none!

If there was a negative star option, I would have used that…read morerating. If you love your pet, do NOT let them near this facility. We boarded our healthy but elderly dog for a week at this facility. We boarded her here before without incident and always informed the handlers about her chronic conditions, but not life threatening conditions (bronchitis, arthritis and partial deafness). Before the week was over and on Christmas day (the day before we were due to pick her up) we received a text message (because why would anyone pick up the phone these days) informing us that our dog had diarrhea and had literally soiled all over herself. We asked whether we could pick her up right away in response to their text but were told that we should wait a couple of hours. After we brought her home our dog vomited several large rubber bands and bile and started shaking uncontrollably, followed by more diarrhea. We promptly took her to the emergency vet and spent hours there and many hundreds of dollars in testing, including an ultrasound the following morning, to treat her dehydration and to make sure that our dog had expelled all of the foreign matter from her system. We informed the Dog Stop of these facts and received a "poor dog" text in response, claiming that they were "investigating the matter." No phone call or any offer to make things right by this facility. The negligence of this business and their staff have caused pain and discomfort to our (former therapy) dog who has precious little time left on this Earth. I am outraged and how little concern they have shown for our animal and would never ever let any animal near this facility.

How awesome! I can now get healthy, highend, nutritious dog food delivered for my Lab Kylee! I…read morecan order online or call Northshore Pet Chef up and they will deliver 40lbs of dog food free to my house. No more lugging bags for me. Kylee loves the food and it is really good for him and did I say it is delivered to my house free. The price is right too. I totally recommend these guys. When you call, tell them Robin from Deerfield sent you. Thanks, Robin

I have used NSPS 3 times now for delivery of their catfood and furball treats. They often…read moredelivered sooner than expected which was such a nice surprise. My cats love this dry food and the furball treats. The price is right and it feels good to support local vendors. In addition, they are very responsive to email and super nice. :-)