What do I think about Bentley's Pet Stuff? Let me tell you!…read more My first experience with Bentley's Pet Stuff was with the Skokie Location approximately one year ago. I received one of the friendliest customer services I've experienced. Then, I visited the Evanston location while in the area, and the staff also provided me with the same outstanding treatment. The Roger's Park location is en route to my weekly meeting appointments. I wondered if I would experience the same service as the other locations. I mean, anyone can have a bad day, right? Not these people! Annie at the Roger's Park location has been assisting me with my special needs furbaby for a couple of month now. She is knowledgeable about the products they carry and always goes the extra mile to ensure I receive the promotion the manufacturing company offers during my visits. I never felt rushed during consultation or checkout. Bentley's Pet Smart staff should be made an example of how customer service should be. They must be doing it right for their employees. Paid street parking is available in front of the store as well as free parking on neighboring resident streets for this location. If you are a pet parent, you definitely should visit.

I definitely recommend this spot for pet lovers/owners. The staff is incredibly helpful and makes…read moregreat recommendations. The store is full of quality products, and convenient.

*sigh* Now that Jameson Loves Danger has closed, I'll patronize this place…read more Good selection of treats for my perfect puppy girl! Nice staff. Easy to find stuff. I got some dried herring treats that are disgusting looking, but my dog absolutely LOVES them. SO, a win!!! Lots of disgusting-looking treats, that dogs are absolutely obsessed with. They must taste amazing, 'cos everything I got my dog LOVED. I spend a bundle here on treats, and will likely continue to spend bundles here, because my dog is everything.

This rating is for our experience with the groomer. If I was rating the store, I'd give them 4…read morestars for their products, which are great, but really expensive. I returned to get my dog groomed, even though our previous groomer, Charlie, no longer works there. Instead, we got Brian. I was told he had been grooming dogs for 20 years and was assured he would be great. Well, when we arrived, I explained that I wanted my dog's hair cut down to 1/2 inch left. I explained that I was emphasizing that I wanted it to be 1/2" long because in the past I've told groomers that, but they'd left it longer, so I wanted to make sure Brian understood what I wanted. Still, Brian looked confused. So then he brought out a tool that they use to determine what clipper size to use - it had one inch rulers on it, so I able to point to exactly how long I wanted it on the ruler. Still Brian looked confused. He suggested that we go in the back and run the clippers through my dog's hair so I could tell him if it was right or not. I declined because my dog has severe separation anxiety and it would be worse for my dog if we didn't just do a clean break and have me leave from the front. So we talked more about the fact that I wanted my dog's hair to be a half inch long, pointed again to the inch marker and to the half-inch line, and told Brian that I needed him - as the professional - to know what clipper size to use. I figured even if he chose the wrong one to start with, then he would be able to see and determine if the hair was the right length or not, and change the clipper attachment as needed so that it would leave 1/2" on my dog. I was wrong. When I picked him up, his hair was one and a half inches long! Brian said that my dog was having a hard time standing, so I asked if that had been a problem, but Brian said no. At the time, I was with my friend and did not want to make a scene, but I also didn't have another 2-3 hours to stay and have Brian fix it. So we left. When I got home, I measured to make sure it wasn't my imagination. It wasn't. Sure enough, the length of his hair was 1.5 inches long - an ENTIRE INCH LONGER than I'd very specifically explained repeatedly with Brian. Because my dog has such bad separation anxiety, I did not want to bring him back to Brian and have it redone another day. Instead, after paying $91 ($15 of which was a tip) to get my dog professionally groomed, I re-did the whole thing myself. Of course it's choppy and doesn't look fantastic, but it was better than putting my dog through another visit to the groomer.

Fast pickup for online petsmart order. Need coffee? Starbucks and pup cups nearby!…read more Petsmart were efficient and quick. Clean store.

I had a grooming appointment for my dog scheduled three weeks in advance for Saturday at 10 AM with…read moreNora. At 9:15 AM on the day of the appointment, they called to inform me that Nora had called out, so my appointment had to be rescheduled. While I understood these things happen, they rescheduled me for the next day at 2:30 PM without informing me it would be with a different groomer. When I checked my dog in with the new groomer, Austin, everything seemed fine initially. However, I received a call ONE HOUR LATER saying my dog was "ready for pickup." The person on the phone started rambling about how my dog's tongue was cut and bleeding, repeatedly referring to my dog as a "he," which made me question if they had the right client. I asked if my dog was okay, and he assured me she was fine but said it was policy to discontinue services. This wasn't true because a previous groomer had nicked her ear, yet her haircut was still completed. I asked if the haircut was half-finished, and he confirmed it was. When I asked what I should do, he suggested rebooking for another time. Upon arrival, I saw my dog's nose had been shaved down to the skin. When I asked Austin why, he said he didn't finish the face and then walked away. Since then, my dog has been rubbing her face a lot due to the irritation from being shaved bald. The person at the front desk suggested booking for the following week, but I explained we were leaving for vacation, which is why I had booked the original appointment. They then rebooked for Monday. My fiancé had to take the morning off from work to get her finished, which only took 30 minutes because she was nearly done when Austin discontinued the service, apparently because he isn't used to dogs that lick. When my fiancé asked if we would be charged full price, given the rescheduling, the time off work, and the inconvenience of picking her up in the pouring rain one hour after dropping her off, and the groomer cutting her tongue, the groomer said yes and charged him the full $85. Antoinette did a great job finishing up her haircut, but she couldn't fix her nose that was shaved so close by Austin.

We traveled here from Wheaton looking for pet mice as the big chain stores were not selling them at…read morethe time. The reviews are not wrong about the small enclosures in-store but the animals are healthy and it's a small business-- what do people expect? Presumably you're there to buy an animal and will be giving them a better enclosure. It's a pet store, not a zoo. Compared to a big chain store it wasn't really that different, except that Kenn has more employees than you'd find in a chain store 5x its size (which says a lot about his priorities). He showed me the only two fancy mice that were available and when I asked if they should be bought together, he was honest. He said "I'm not going to tell you that they're bonded or anything, but mice do like to have company." He was clearly trying to ensure we didn't feel pressured to buy something we didn't want while also being honest about reality. He answered all of my questions about the mice and got me set up with the supplies I'd need without my even asking. He pointed out deals to us and offered us different solutions, immediately noticing that we had a budget. But the store had everything you'd need for a rodent there: toys, treats, enclosures, bedding, and the best recommended food. Two weeks later and the little mice we bought from him are healthy and happy-- and also beautiful. The grey one is really friendly and loves to be held, which is so sweet. The siamese one is a little standoffish but can still be held if you coax her out with a toilet paper tube. I did end up getting a larger 20-gallon tank for them that I found on sale rather than the plastic hamster cage I bought from the store (which-- again-- was kindly suggested by Kenn when it was clear we were worried about expense). Anyway, I really enjoy having these little creatures around. I'm thinking of going back to buy a rat!

Sadly. I lost my female society finch unexpectedly. And her partner was calling and calling. I am…read moreso happy to find a similar society finch to keep him company. Also, my Betta passed due to cancer last year (I had imported him from Thailand but he had genetic disease). I finally decided to get another while I was getting the Finch at The Animal Store. Kevin and staff are so nice. I am impressed with how clean and well stocked the store is. What an amazing selection of critters of all types. The birds are beautiful. Probably the nicest pet shop especially for Birds that I have been to in greater Chicago. I will definitely be back if only to admire the wonderful animals. I was also to get good quality Dubia roaches for my Bearded Dragon. Great selection. I highly recommend ! It's a great one stop shop for me as I have many different pets and I can get supplies for all. A kids dream store.

Last night, I had to take myself to the emergency room around 9 o'clock at night and we have been…read moreto bark Park club before and my dog loves it, but I also know the hours. They are always there 24/7,but they have specific drop off and pick up times. They made an exception for me and my condition. I showed up way past their close time and they were waiting outside to take care of my best friend "Grumpy" So I could concentrate on taking care of my health while they took care of him. I would never assume this is something OK in the future, But it surely was appreciated

Stopped in to grab my friend's dog a treat for our outdoor happy hour (so he wouldn't feel left…read morebehind). I was pleasantly surprised at the wide selection of treats. Decided to go with an ice cream for the heat and a cookie, he loved them both.

I recently stopped in to Bentley's in desperation because my 2 year old Pug had been having…read moredigestive issues even though I was feeding him the dog food my Vet recommended. Additionally, he had begun to gain quite a bit of weight. I was surprised by the large selection of dog foods and the variety of types of food (wet, dry, frozen, etc). However, most important was the competent, professional (yet friendly) clerk who assisted me. Amet (the clerk) knew exactly what was in the dog food I was currently using even though they do not sell it at Bentley's. She asked about a number of other aspects of my feeding routine, and then gave me large samples of 3 different brands of dog food to try with my Pug. She was very interested in my situation and knowledgeable about the ingredients in a dizzying array of dog foods. She made all the information manageable. I am happy to say it's been a few weeks since my initial visit and my Pug's digestive issues have improved dramatically. The samples were really helpful because it turned out that he really disliked one of them (I have never known a Pug to reject any type of food). It would have been a disastrous problem if I had purchased an entire bag of the food and he didn't like it. Really, the samples and knowledgeable staff set Bentley's apart from most fancy pet shops. They are very serious about dog food! And the staff can't be beat in terms of knowledge, interest, and friendly helpful attitude.

Horrible employees... lazy and rude... trying to wash my dog but somehow their self washing station…read moreis never working when I call ... strange

For what I was seeking -- a decent selection of cat food -- PetSmart delivered…read more But I was disturbed by the sad-looking birds in cages. There are reasons why animal rights groups are urging this company to stop selling small mammals, birds and reptiles. I was also taken aback at the grim, spartan metal cages in which the rescue cats available for adoption were sleeping. I saw no cat beds or blankets in there at the time. If you want to do a good thing, adopt a cat from here. They're supplied by a shelter which does euthanize for space, so they're at risk. If PetSmart wanted to do a good thing, it could stop selling small animals. The only reason it doesn't sell cats and dogs from unscrupulous breeders is because Illinois passed a law banning that practice. https://www.worldanimalprotection.us/take-action/tell-petsmart-and-petco-to-end-animal-sales/

#petsmartevanston #chicagodogtraining #taramiksik #theroguecanine…read more I had an excellent experience with the Best dog training in Chicagoland that is knowledgeable and affordable at #petsmartevanston with Tara Miksik #theroguecanine

Best place to bring your dog and shop Avery is super helpful and knowledgeable ! Everyone there is…read moreawesome and make it a great experience for my family and more importantly for my dog she loves this store .

Great customer service and friendly knowledgeable staff. For the most part this location is very…read moreclean and they are always so polite and helpful finding the products and stuff my Furbabies need!