My son and I patiently waited to be seated, and we were not greeted nor acknowledged, as workers looked and walked past us. Unfortunately, our presence felt unwelcome. We left read more

The good was not good Fries were cold. Sandwich was dry. My daughter had a hair in her cheeseburger . Service was horrible. Never going back. read more

The food is very fresh and tasty. I can't comment on the service because I orders take out. read more

We just had lunch at Ruby's Diner in the City of Commerce. We had great food. Awesome servicer, her name was Wendell. I recommend this restaurant to everyone if you are visiting the Citadel Outlet! read more

Stephany was a great waitress. She was so nice and helpful, and she made me smile. Would come back to see stephany.

Food was DELICIOUS! Omg I loved my Parmesan chicken sandwich & garlic fries. Everything was great, food temp, service, and ambiance. Definitely recommend if you're around the area and want a classic American diner experience. read more

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hot day at the citadel outlet...hot and thirsty...deciding to go inside ruby's diner to escape the heat...provided a children's menu and a project to make a neat paper car....car was pretty cool and entertained the kid...ordering a single scoop ice cream $5....vanilla shake $5.99...iced tea $3.49...kids soda $0.99 and sweet potato fries for $5.99....items arriving one-by-one...service and staff quite pleasant...interiors retro...sweet potato fries were piping hot and as expected...ice cream scoop was pretty standard with an inflated price...shake was tall and large with remaining extra in the tin cup....bit too sweet...overall, not a bad resting stop to sit down indoors, and enjoy a meal or quench your thirst... read more

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Decent diner food. This is the only sit down restaurant at Citadel other than the food court. I love the diet cherry Coke here. Their fries are supposedly unlimited. You can choose from regular/garlic Parmesan/cajun. We went on a Saturday so it was pretty busy and so service could have been better. Ambiance is 50's diner. read more

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We are regular Ruby customers and were disappointed that they charge 60 cents for a side of ranch. Pretty ridiculous when all of the other location's don't! . The blue cheese crumbles were so spoiled I had to spit them out. And to top it all off no jitterbug club . Come on LA you are not that special! read more

Ruby's Diner - When paying $20 a person is it really feasible to gouge customers for ranch at 60 cents - Diners Near Me - Commerce, California

ordered a drink from them on uber eats but never got it everything else was ok. why pay for a drink if im not going to get it?

Not quite the "diner" experience we wanted. More diluted version of some type of diner. Friendly staff. Food was just mediocre. No seasoning on the meats. Fries were underwhelming. Johnny Rockets is a better "diner" experience in my opinion. Not worth $50 for two people. read more

It was my family's first time eating at Ruby's. The service was great. The aesthetics makes you feel like you're living in the 1950s. The shake was the best thing that my family drank. The food was good but not like 5 star good. It's a good place to go out on a date if you wanna time travel back in the 50s. read more

Ruby's Diner - Oreo cookies and cream shake - Diners Near Me - Commerce, California

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I came back and the manager helped me out and I really appreciate the time and effort to make it right! Thank you! read more

Ruby's Diner - Burger was sent back twice and the 3rd time it still didn't have the right bread... - Diners Near Me - Commerce, California

I never been to Ruby's, so since I'm stay at hotel near by I thought I would try. I ordered the bacon burger, it's ok not much flavor. I shocked me was that I found a piece of plastic in my burger. I what's really disappointing is that on the ruby's website there is no place to make a complaint. read more

Ruby's Diner - Diners Near Me - Commerce, California

There was hair in my food. We let the waiter know about it but he just said "sorry" and left like nothing happened. My second complaint may be a bit over on the nose but they left the roots of the chopped scallions on my chili fries. I do not recommend you to come here. This was just my experience. read more

Stopped in after a night of shopping a quick dinner. My party of 2 was sat within a few minutes. I ordered the Ruby club while my boyfriend got a burger. The food was good but nothing that special. read more

Ruby's Diner - Ruby Club - Diners Near Me - Commerce, California

I like the 59s ambiance of it ... Love the garlic fries!!! Why coz it is good and it is unlimited !!!

This place was appealing all done up as a shiny diner with chrome and black and red. Servers in cute outfits and kitsch decor. I ordered a soup and half sandwich. I had to send the soup back as it wasn't hot at all. Once I got it back, the white clam chowder was a tad thick but decent. The half sandwich was a turkey with cranberry sauce and lettuce and tomato. I asked for no mayo with mayo on the side. It came with mayo on it. They took the bottom half of roll back and replaced it with a plain -- untoasted - roll. The turkey was real slice off the bone kind, the Tobago slice okay, the lettuce too frilly. So the sandwich was just okay. Best part of he meal? My husband's vanilla malted shake. That was yum. read more

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Ruby's never seems to be as good as I remember it to be. That probably says more about me than it does Ruby's, but still. Breakfast was mildly OK. When I got to my sunny side ups eggs I started enjoy them and soaking my toast into yoke. Didn't realize I taste something I've never tasted before since I was a kid. That's when my mom put a bar of soap in my mouth every time that I cussed. But when you get taste of soap in your breakfast that is on your plate it doesn't really taste good. So I told the waitress and she said I'll tell the manager. So I waited and I waited and I waited. Doesn't look like a manager really doesn't care. So I'll won't be back to this Ruby's anytime soon. read more

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I was here for dept lunch on a Monday in June. The place wasn't crowded near 12 noon. We got a big booth and ordered water and cherry coke. The waitress was nice and took our order so I ordered guacamole burger and cherry coke. She was good on refills too. We didn't wait too long our burgers arrived and it was delicious. The guacamole and cheese melted on a party. The cherry coke was good as always. The fries are free if plain and they were crispy. The extra cost is on garlic or sweet potato. read more

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The diner has taken a dive. I recently ordered a turkey sandwich with garlic fries. The flavor on the garlic fries were good, unfortunately the fries were stale. The turkey meat was unsatisfactory, a cheap type if sandwich meat, and when the sandwich was cut in half the cook must have used his lead hand to hold it down as the bread was smashed. I did not plan to return to Ruby's diner at the Citadel read more

Ruby's Diner - Turkey sandwich with garlic fries. - Diners Near Me - Commerce, California

Fun retro atmosphere- the location was convenient to get a bite after shopping at the outlets. Friendly staff- basic diner fok- kids menu available- free parking Received a message and a gift card from Ruby's manager named Nikki on November 6- returned to the Ruby's I had visited and manager there refused to honor gift card saying they didn't have to since they were a franchise- no where on the gift card does it say there were location limits- ended up having to pay for what was supposed to be a gifted meal which that alone left a bad taste in my mouth- messaged Nikki about this on November 10- no reply- again on November 19- no reply and once again on November 26 hoping third time is a charm to getting answers as to where exactly I am able to use this corporate gift card. read more

Shopping for some shirts and needed a snack so here I am :) The restaurant itself is spacious with retro red sofa seats. It still looks very new and clean. I've been eating ruby's for a long time and it's not the best but good enough where I wouldn't mind eating here. Plus this is actually the only decent place to eat at inside the citadel outlet so here I am. I ordered the clam chowder and frings (which is Frenchfries with onion rings. They're both good enough to satisfy my hunger but didn't want to order too much cuz most of the shops closes at 9pm and I need to buy more stuff lol. The only thing that bothered me was the incredibly slow service here. Our waitress never came back once to check up on us and I literally had to flag someone else down just to get the check but I showed her my appreciation with the tips :) read more

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Friendly staff. They close at 9 PM but were cool when we walked in at 840. We ordered the impossible burger from the menu, but the waitress informed us they changed it to the beyond burger. I ordered mine on the parmesan sourdough bread.... Delicious!!!! And burgers come with endless fries. Daughter had chicken tenders. Crispy, not dried. Very tasty. Enjoyed our meal. read more

Restaurant was not very busy for a Tuesday at 6 pm. Lots of open seating, orders were taken swiftly and carefully by ataff. Had water cups filled regularly and staff was friendly. The bathroom was a MESS, however. No toilet paper in any stalls because they were all over the floor, wallpaper was peeling, doors kicked in and the paper on the back of the door indicated no one had been in to clean it at all that day. I mentioned the bathroom situation to the manager right away but it didn't seem any cleaner upon leaving. Especially for a non-busy restaurant, a clean bathroom is a must. Food quality was great, service was pleasant but the lack of cleanliness bothered me. read more

the food was delicious and the service was amazing! classic taste. Our server Brandon Z. and all the staff were all extremely helpful and really quick. Definitely coming back! read more

After a long day of shopping at the Citadel outlets, my boyfriend and I wandered into Ruby's Diner for a quick meal. We were immediately amused by the restaurants retro decor- there's even an old school car decorated in the middle of the restaurant! The servers are also dressed up to fit the part. We ordered our burgers and received our food almost immediately! The burgers weren't anything extraordinary, which we somewhat expected being located in an outlet mall. I must say the fries were a bit of a let down- if the cheese on the Parmesan fries was actually melted, I think it would be a slam dunk! This diner's customer service was on point and we were very pleased with our quick dinner. If we make our way back, we'd love to try out a free milkshake if we join their text club! read more

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I was at the outlet and figured I'd grab something to eat a little something so I went to Ruby's. I haven't been to this location but it was very nice on the inside. I went with the breakfast and it was ok, I was a little disappointed. The bacon was not cooked all the way, the eggs were ok but I didnt see the cheese or onions I asked for and the potatoes would have been much better if it would have had onions and peppers. Best part of it was the sourdough toast noone could get wrong. Just because of this I probably wont be back. read more

The food was average, they don't call/text if you're on the waitlist so you have to stand outside the whole time waiting for a table. Only thing decent was the milkshake. Going somewhere else to eat in the citadel next time read more

My wife and I came to the Citadel to shop around then we were get hungry and also wake up early due to the Christmas spree. My wife and I have been here at Ruby's for lunch not for breakfast,now we are here we're going to have breakfast sound cool. read more

Ruby's Diner - Diners Near Me - Commerce, California

Excellent choice we made the food was delicious. The wait was not long at all very nice and clean. The staff was amazing very friendly. Will be back again soon read more

Ruby's Diner - Chicken tenders - Diners Near Me - Commerce, California

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I had a great time here. Great for families and food was good. They have a cool paper car for kids to play with. I love the decor of the restaurant and you feel teleported back in time. Family ordered the hickory burger, turkey burger, and kids chicken tenders. They come with endless fries which is awesome! Fries were crispy and good. The burgers were filling and tasted good. Service was excellent and the price was average. It wasn't too busy and our food came out quick too. read more

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I usually eat here when I come to this outlet. I really choose this because it's airconditioned, large, and a small step above fast food or food court. They have decent burgers and we've always had good service. Have we had to wait? A little bit, but never more than a few minutes. The food usually comes out pretty quickly, unless you order something weird, which my friend did the last time we came. If you want to take it a bit slower than a to-go box, I'd come here for a nice burger. read more

Service is just awful. Came here with my husband last month after doing some shopping. We were seated quickly since it wasn't busy, but waited 15 MINUTES without the waiter to come check in or take our order. He was chatting with other people- because it wasn't busy!! We tried to get his attention, but he ignored us. Called for the host, and she also tried to get his attention. She seemed pissed and frustrated. Felt bad for her because seems like he has done this before. After 30 minutes, we just left. AVOID this location. read more

Decided to load up before doing last minute shopping before ringing in 2019. Parking can be a challenge but Ruby's have their own designated parking for customers for 60 mins. We were seated immediately. Within minutes...the waitress introduced herself (Jasmin)and took our order. She was nice, pleasant, and friendly. This place is packed with tourist from all around...I can make out people speaking in Mandarin, Thai, Vietnamese...and Spanish. Food came out pretty quick. My friend ordered Avocado Turkey and I went for the seafood combo. I should have known better then to order deep fried fish & shrimp in a place known for burgers. The battered was burnt and filled with oil. My friend finished his burger while I was still trying to pick out my oily batter. 4 stars for friendly service and 1 star less for quality of my seafood combo. I'll review my next meal on one of their specialties. read more

Ruby's Diner - Diners Near Me - Commerce, California

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Service is good, girls are nice, but food is terrible! They have changed their menu as well.

This is great food. Astrid , welcomed me with a big hello, , the hostess was quick in helping me and asked if I needed a table or a booth. Great. I came for breakfast for Mimi's Birthday (my grand daughter). Our order was taken by Esmeralda quick and I must say , she was so helpful with our food. She also made terrific recommendations. The Corn-beef hash was very hearty and filling. Yum time. The Breakfast grilled Cheese With bacon, hands down amazing. Thank you! read more

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I came here with my girlfriend for lunch so I ordered the super burger and the meat was so dry and I thought I had onion rings inside or onion rings there were paper I orders a clam chowder, soup was sour, not edible at all so I don't recommend anyone coming here. Expect a great meal maybe this place not for me read more

We stopped by for a quick bite. Your server Ricky (at your Commerce) made it a wonderful experience. He treats his customers like family. We will be back for his sevice. read more

Food was horrible no taste I ordered fish and chips literally tasted like the frozen fish sticks you can get at the grocery store, the garlic fries were horrible tasted old and the Cajun fries were not Cajun fries. We live far came to the Citadel outlets and walked by this place to check it out and it was a huge disappointment! We will never go back read more