Such a pleasurable experience coming here to buy my new car. I feel like I've been here everyday…read morethis week , there is definitely a comfortable n cozy atmosphere in this shop . I like it much better than the big open large stores . I will upload a picture for you all. Charlie was my salesman and Dennis was also very helpful and knowledgeable about every annoying question that I threw at them. I highly recommend checking them out or even giving them a call or email . They bought me 3 different cars , n I couldn't believe that with how picky I am that they still managed to keep a smile on their faces while dealing with me , and they found me a beautiful 2015 white BMW 325i coupe !!! I'm so in love ! Def check them out !! Let them know that Jennifer sent u and they will give u a great deal !

They were really great changed my oil and fixed my tire and also rotated my tires as well the…read moreservice was excellent they did a 15 point safety inspection as well the service desk was excellent as well everything was great

I was a happy customer of Subaru of Wakefield until the Albrecht takeover. Now its constant sales…read morepressure tactics and a lack of transparency in prices. Go on their service website and they refuse to give you a breakdown of what is included in the "intermediate" and "major" packages and do not quote prices. Compare that to another dealership that itemizes and prices all services. I recently booked a service for a specific price and with a discount that they emailed me specifically for that service. They tried to charge me hundreds more saying "prices have changed" until I dug up their marketing email (from just 10 days ago). I don't want to have to deal with such tactics. I'm switching to another Subaru service provider.

The finance thug attitude was terrible and tried to hard sell the car service plan to us. When we…read moresaid we don't need it, he became very rude and questioned us why we don't buy the service plan and said something like you may die...

Extremely disappointed with Liberty Mazda…read more Negotiated online with Jim and agreed the selling price for a 2015 Toyota Tacoma Truck. The Truck displayed a sticker stating (and according to salesman Pete) the Truck had been serviced by their own Service department. After spending 5 hours of my day and $112.00 having a pre-purchase inspection done at Woburn Toyota, I was given a report listing $4514.00 of service work that was needed. Woburn Toyota service department take a video of the inspection for their customers to see. The video showed that the cabin filter was covered with leaves and dirt, the air filter also filthy, the axle boots split/leaking and a possible leak in the cooling system, the coolant reservoir was below the minimum level. The two most expensive items were the steering rack and axle needed to be replaced. Salesman Pete promised me he would get back to me about them having the repairs done, but never did, he also stated that the owners will most likely sell the truck at auction rather than do the repairs. Buyers Beware!

I am writing this review to let people know that Liberty Chevrolet in Wakefield is awesome and…read morehighly recommend them. I bought a 10 year old 2016 Chevy Sonic from them and discovered the A/C had an issue. The A/C was working but was leaking freon around the A/C compressor which unfortunately was not covered under the 90 day warranty. I reached out to Liberty "after" the sale where I had to pay to replace the A/C compressor and while Liberty really had no obligation to cover they offered me compensation to make right which I really appreciated. Again they stand behind their sales even after the fact so you will be in good hands if you choose Liberty!

I want to start this off by being fair, our direct Sales guy Herve was great. He was friendly…read moreresponsive even after hours so the content of this review is not a reflection on him. I brought my 2024 Chevy Trax in with an very apparent engine knock. I had heard reports on this issue and was expecting the worst (Engine replacement with a long wait time). I had made an appointment for a Tuesday but had to have the vehicle towed there the Friday before, GM wanted to tow it to a different dealer but I stuck with Liberty. I left a message for the service department explaining the situation and asking to get a follow-up call back. Days went by and I heard nothing. My appointment day came and despite calling back multiple times the phone was never answered and voicemails never lead to a callback. The Friday after my appointment arrived with the dealer having my car a week and still nothing, me and my father (co owner of the vehicle) reached out to sales to get in touch with service. Only at this point did we finally get in touch with someone only to find out the vehicle has not even been taken on a diagnostic drive. We were assured it would be looked at immediately and we would get a call back in a few hours. I checked periodically the MyChevrolet App to see if they were driving it as it does tracking, come to find out my vehicle was parked 10 miles away in the middle of Salem. Now I work in the industry but I dont see many Techs taking a vehicle with a very obvious low end knock on a 20 mile "diagnostic ride" to a random spot in another town/city. We confronted about this the service department became flustered. We were then told the car could not be looked at until the following Tuesday because they need to tear apart the engine but it is now too hot to work on. Through all this I had been in contact with sales on potentially trading it in for a 2026 Trax as my 60k mile warranty was almost up on the 24. I wanted at this point to go elsewhere however they had my car that would ultimately be a trade in so I was basically stuck. My sales guy was able to find an upgrade I wanted and this is where things got worse. They offered me 1k less on trade then I was hoping so I countered and said I would walk for less because the financing wouldn't work, that where their sales manager came in. To start off this guy was extremely condescending. He starts off with a nice Power Move handshake (for lack of a better description the text book Donald Trump pull handshake) like he was showing his dominance. Which validates some of the other reviews here especially from Women being intimidated. He had a snarky answer for everything and responded like we were the dumbest people on the planet (I work in the industry, and my father grew up in it, his father retired from GM). They agreed to my terms but again a snarky attitude when I simply asked that I keep the basically brand new tires on my 24 and have those swapped to the 25 which I would pay for (this benefits them as they can now list my old car as having brand new OEM factory tires). We got passed along to Blake at this point in financing. We went in asking for a GM extended warranty however they wanted us to get their All State service plan stating it was better, when we countered saying they make more commission they said thats not true and they do it because its better than GMs and they care about their customers (after some research the All State plan doesn't mandate OEM parts are used, allows for negotiation of labor rates, and of course they make a higher commission selling it). We stood firm and got what we thought was an extended warranty, turns out is basically a service contract that I still need to pay a $100 deductible on which we don't remember being told because we were never given the documents for the warranty and were show the wrong documents and finance numbers multiple times during the process which added to the confusion. When we questioned the dealership about this after the fact when we found out it wasn't a warranty and we have a deductible (only found out because I noticed the warranty paper work was not included in what we received and reached for it to be sent over which it was however filled out and unsigned) we were told by Blake that he would not have forgotten to mention it because and I quote "he is a machine". There was questions about validity of signatures on said documents as we got sent unsigned documents twice however at this point its not a concern and could be a simple accident, however that doesn't change the fact that I was lead to believe it was a "WARRANTY" and not a service contract but now Im stuck with it as I paid for $2,000 for it. To wrap this up DO NOT GO HERE! They are condescending unprofessional and practice intimidation tactics as well as numerous instances of situations that were borderline bait and switch. Personally if I was GM I would kick them to the curb as a dealer. Word of advice find a Dealer that is still family owned.

Awful customer service, refuses to schedule to fix THEIR mistake. Got car "fixed" there a few…read moremonths ago and ever since it's been problem after problem that seemingly were caused by their mechanics. Do not recommend. Donna on the phone at the service side is REALLY rude

I recently bought my daughter her first car from Albrecht GMC. The experience of buying the car was…read morevery positive. The reason I'm taking the time to write this review was because of experience we had after the purchase. The car ended up having a minor issue. This was in no way the fault of the dealership but I still needed it fixed asap. I met with the service manager Joe Dolci who was incredibly helpful. He was pleasant and knowledgeable. He assured me that he would make sure the repair was done correctly and in a timely fashion. He exceeded all expectations. He communicated with me exactly what was needed and was true to his word. Things happen but it's how a company handles these situations that I judge their service. My daughter was back on the road in no time. I would strongly recommend Alrecht's service department to anyone needing work done on their vehicle. I'm not one to post many reviews but this time it was warranted.

Alex was so kind and helpful when I was looking for a new car. It was only my second time car…read moreshopping and he made the process so easy and comfortable. After my mechanic told me it was time to give up my 2008 Honda accord, Alex helped me drive off in a new to me 2022 Honda HRV and I absolutely love it! What really made me feel reassured was that they allowed me to bring the car to my own mechanic to check out before I bought it. I 100% recommend Wakefield Auto Gallery!

I purchased a Luxury SUV from this business online. I put full faith in their honesty and…read moreprofessionalism with my financing and purchase and even assisting with my out of state titling back and forth with no disappointment. The vehicle listing was accurate and met my expectations upon arrival to Wakefield. I flew in from Alaska to pick up this vehicle and drive it back up the Alcan, a very strenuous and treacherous drive for any vehicle. My SUV performed flawlessly even Better than what I had expected. Alex who now I would like to call a friend along with the Wakefield staff, had my best interests as his top priority. They went out of their way to have my vehicle safety inspected, cleaned, and a new oil change to ensure it was prepared for the arduous journey across the North American continent. Alex and the others at Wakefield are real people and they will treat you as you treat them, in my case with respect and care for each others business and well being. I have never had a used auto sales team take care of me the way Wakefield Auto Gallery did, Incredible. You get back what you put in, if you don't want to put in the extra dollar, you're going to be less fortunate and not satisfied. What a great deal, value, and experience overall. Thanks so much!

Garen, the owner, is an incredibly nice guy who is also clearly very experienced and knowledgeable…read moreabout cars. He took the time to guide me through everything when I was at his dealership and was super patient. I really like his taste in cars too.

Purchased the Ford Explorer Platinum, after a test drive, and overview of this SUV. The vehicle was…read moreclean inside and out, and drove flawlessly. The dealer completed all the paperwork, applications, New plates, Registrations, insurance and inspection. This saved me a ton of time. I'm an HVAC technician, and I didn't have any time to run a round during this cold week. I was more than satisfied purchasing this SUV from Garen, at Northeast Auto Gallery. I already drove 500 miles on this SUV, the weekend after I purchased it, and couldn't be happier. I picked the right dealer and the right SUV. I recommend you to check out Northeast Auto Gallery, Wakefield, Ma. Professional service from start to finish.

Do yourself a favor and DO NOT go there. I bought a car, unfortunately didn't notice a damage at an…read moreimportant part. Though I have evidence that the car was damaged at time of delivery they blamed it on me. You cannot talk to them to find a solution that is acceptable for both sides because they (in particular the owner) is just to stupid. I don't even mean this in an offensive way but talking to him just made me incredible mad every time why I just gave up and settled with a loss of more than 20% of the initial purchase price. Believe me, you don't wanna have the hassle of buying a car from those sleezebags.

Reading Foreign Motors helped hook me up with a sweet new whip for a very affordable price. They…read moredid their best to help me try to get financing on the car I've always wanted. I needed the car right away, and really couldn't wait the time it would take to get an RMV-1 form in the mail from my insurance, so I opted for their service to get the car registered and inspected on the day of purchase. They found the closest agent that stamps forms and took care of all the nitty gritty with insurance and the dreaded RMV. They even have a 60 warranty on the car if anything goes wrong. Brad was very helpful and friendly. He even gave me some money off the car for the s***box I was driving. I would definitely recommend them to my friends.