The finance thug attitude was terrible and tried to hard sell the car service plan to us. When we said we don't need it, he became very rude and questioned us why we don't buy the service plan and said something like you may die... read more

Extremely disappointed with Liberty Mazda. Negotiated online with Jim and agreed the selling price for a 2015 Toyota Tacoma Truck. The Truck displayed a sticker stating (and according to salesman Pete) the Truck had been serviced by their own Service department. After spending 5 hours of my day and $112.00 having a pre-purchase inspection done at Woburn Toyota, I was given a report listing $4514.00 of service work that was needed. Woburn Toyota service department take a video of the inspection for their customers to see. The video showed that the cabin filter was covered with leaves and dirt, the air filter also filthy, the axle boots split/leaking and a possible leak in the cooling system, the coolant reservoir was below the minimum level. The two most expensive items were the steering rack and axle needed to be replaced. Salesman Pete promised me he would get back to me about them having the repairs done, but never did, he also stated that the owners will most likely sell the truck at auction rather than do the repairs. Buyers Beware! read more

Classic bait and switch!! Stay away!! If I could give this a negative 5-star rating, I would. First, I called and spoke with someone to confirm the car we were looking at was there. We were promised by the dealer it was and were handed a quote with that car's VIN number before visiting. Naturally, we see it for a closer look and test drive. We drove 45 minutes to the dealership and checked in with no issues (where we both certified the test drive ((Mazda rep and I)). Shortly after, a salesperson sat us down, and we were told the promised car was nowhere to be found. We pushed to investigate further, but they did not understand why a reserved vehicle was absent from their lot and offered no explanation. They offered us a test drive/look at a different colored car model, which I did not want. Magically... it was the only year/model left. (Reservations or certification of an object or service typically means it's available and will be when you are!) We then pushed to get info on a 2025 model in the color I wanted (hopefully) at a reduced price closer to the promised quote we received (for the nowhere-to-be-found car), and they did not budge with pricing or incentives at all. Also, given the situation, the unapologetic manager did not seem to care or budge to make a sale. They were very slimy and quickly broke my trust as a potential buyer. This was the worst, most dishonest experience I have ever had with buying a car. Customers: look at the many other negative reviews, save time, and visit the many other Mazda dealerships in Eastern/central MA. Next, I will be writing to the Better Business Bureau. read more

BEWARE OF THIS! We did have a great sales experience and when we had a key fob issue the service department was fantastic and fixed it in a very reasonable time. Unfortunately we had purchased an extended warranty and subsequently cancelled it a few days later. After multiple calls to this dealerships finance department we are still waiting for a call back and / or them to process the cancellation or at least explain what is going on and why the delay. Three months has been beyond a reasonable amount of time and the refund should have been reflected on the loan balance by now. I'm beginning to wonder why I'm getting no answer or any explanation. I have contacted the bank as well as the warranty company. Apparently the money was refunded to Liberty but has yet to be sent to the bank that holds the loan. This is very disturbing, I don't know what kind of game this is but it's not a very good reflection of the reputation of this dealership. read more

Sales person was great, her name was Neena. Everything fell apart with the finance thug. As soon as he found out we would not be purchasing the add on warranty he became rude and nasty and even threatened to throw us out. Can't even believe he is still working there. read more

First they refused to honor the warranty I purchased for tire replacement in case of a blowout. Then they told me I had to get my car out of there asap if I was not paying for the tire. The dealer I purchase the warranty from paid for the tire replacement. When I picked up the car, the tire looked old, dirty and it was a summer tire and not all season that are on the rest of the car, which h I discovered when I got home. They are not answering my calls or texts. It's not safe to drive a car with a mix of summer and all season tires. 2/8/24 Update: I am happy to report that the service manager, Tom Robinson at Liberty Mazda came through and had the new correct tire installed, test driven, and a complimentary alignment! Phew! Now I'm happy! read more

Salesperson wasn't all that interested in talking to me about their available cars and model info when I said I was just looking. Didn't seem to know much about the mazda lineup either. Like it or not, as a salesperson, you're an ambassador of the dealership as well as the brand. Maybe if you were more responsive and engaging, you could have encouraged a return visit to buy a car. Disappointing and one of the worst dealers from an engaged conversation perspective during my cross-brand shopping experiences. read more

Last week I supposed to have a appointment for 8am, I live i Torrington and the call 10 minutes before the time telling me that they didn't have power so they need to reschedule. I had a power problem myself today and I miss my appointment. When I call the person that answer the phone apparently had to much to do because he didn't even stop to see if anything. We don't have anything for you... So if you mess up I need to accept but you can't work with us. I will find a new place. read more

On August 6th I came to Liberty Mazda to cancel a vehicle service contract, and the fiance manager Tom he said it would take a week and a half from the date of cancellation for the dealer to get refunded so that I could get a total of $2341 put towards my loan principal. I should've seen my loan balance drop by the amount refunded between the 8/17-8/21, but I didn't. I called again on 9/1 and Tom MacDonald said that the office process all refund claims at the same time and that it was sent in on the 19th of August. He said it would take another week and a half, but never mentioned that there would be this delay in processing the request when I walked into the dealer on 8/6. It's 9/22/2020 and I have yet to see a deduction on my principal of my loan with Huntington Bank. I talked with Allstate whom the service contract was under and they said the contract was cancelled on the 19th with an effective date of 8/6 (the day I came in) which means a check would've come in to the dealer around 9/1-9/4. That check should've been given to the bank between 9/8-9/12. I have called the bank twice, once on 8/20, and again on 9/22 and they have not received anything from Liberty Mazda. This dealer has dragged their feet with what should've been a simple cancellation. They were not very transparent with any potential delays in the process until after the fact. It should not take a month and a half to cancel a vehicle service contract, and for that money to return to either the bank holding the lien, or to a customer. read more

Excellent buying experience today with Adrian. I arrived at the dealership and was quickly offered assistance in a friendly, non-pushy manner and was shown to the cars I was interested in. Adrian clearly explained the differences between models, and helped me choose exactly what I was looking for. He was clearly educated on the features of all of their vehicles. I test drove it without any pressure and really appreciated the offered refreshments for the ride. The price was fair, and the entire process was nonsense-free and wonderfully straight forward. I was able to complete the process in a short time and drive my new gorgeous vehicle home the same day. I'd absolutely recommend this dealership and look forward to continuing the relationship as I'll definitely use their service center for my regular maintenance. read more

If you have to buy a car go anywhere else but this dealer. Please leave this dealership, try a different Mazda in a different city. read more

Posting this review was not an easy decision for me as I have no desire to post it in the spirit of punishing anyone but things have gone too far today and things need to change. The servicing experience today was gross and it was a disaster. I recently purchased a CX-5 2018 AWD and we had a bit of a rocky start - 1) Within the 2nd week of driving, the engine began acting erratically one night when my gf and I were out near Boston. The sound of a struggling, revving engine and significantly diminished ability to accelerate began a rather long frightening 5 minutes of trying to figure out what happened on a highway with no places to stop. The clutch was on D the whole time. After we checked every button, knob, and anything that could move or change, it was when I gently pulled the clutch which nudged it like a fraction of a millimeter back, the sound and problem went away and the car was normal again. Strange I thought. Then 20 minutes later in Assembly Square Row, the clutch got brushed ever so slightly by me/my gf's hand moving and the sound and situation all came back. Again I nudged back the clutch a fraction of a millimeter and the problem went away. This hypersensitive clutch was not expected. 2) A few days later, the TPMS indicator light came on in this brand new car. Yes it was a cold day but my mother's Honda CRV which is almost a year old now never had a single such light come on for its tenure. 3) When I had first purchased the car, there was a piece of wadded up plastic trash that the car came with. It was inside the lift compartment. So when the customer satisfaction call came to me I brought these issues up and the dealership offered to 1) Recondition the car 2) Fully clean and detail the interior and exterior So I brought my car in yesterday and scheduled to pick it up this morning after they finish... That's when the fun began... I went out to see my car and noticed 4 big salt/soap stains dried and crusted on the rear door and on the top of the rear bumper. Asked what happened there. Mike was speechless for a few seconds. He takes out a napkin, licks/spits into it, and begins to try to wipe the salt stains. He then asks me if I was happy with the service... I almost gave him a real piece of my mind at that point but holding back, I told him I couldn't say I'm not disappointed right now... I find it unbelievable that you are spitting into a napkin to clean my car right now... (Without even apologizing or acting like anything was really wrong) He goes, "We can take the car back in - Do you want me to take the car back in to be looked at?" I gave him a fake smile, told him not to worry about it, and drove home. It was gross, their attitude was total crap, and I am horrified that this is the kind of service I'll be walking into every time I need something done for my car. Please help! read more

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The sales person, Larry, was fine. The finance person, Fred, was not. He seemed completely clueless about what he was doing and was terrible at communicating anything regarding the status of the financing application. Could never actually get him on the phone despite repeated attempts - finally after about a week of trying I gave up on the deal and this dealership. If you can get financing on your own before you set foot in the dealership then they seem like as good a place to get a Mazda as any. If, however, you plan on financing your vehicle I suggest you shop elsewhere. read more

Another bad review for liberty Mazda. I got the old bait and switch! I thought that was over in the 70s! I had multiple conversations with Tatiana about exactly the car I want. I repeatedly asked if it was the grand touring edition not the club. She confirmed it was the grand touring and send me a link. She said the manager James would have it pulled around out front when I arrived. When I got there the car was not outside, in fact they did not have the car at all! They had it in a totally different color And James the manager there for a whole two weeks cannot explain the difference between the two. I asked about why I was told one thing and they didn't have the car and they said it was a mistake Suggested I take a close look at the other car! When I told them that I was disappointed, they could care less. James the manager was ineffective and lacked any knowledge of the product or how to interact with people. Tatiana was an outright liar and she should not be trusted. read more

My family and I have purchased 3 Mazdas from Liberty, and I have had a good amount of service (both warranty and non) performed here as well. Always a pleasant experience. Service manager is straight forward, friendly and helpful. Jim in sales has been great over the years. With my recent purchase, my salesperson Alex was a pleasure to work with, and the process was enjoyable from start to finish. No hard sales tactics or BS, just friendly customer service. Will continue to use and recommend Liberty. read more

I dealt with Michael Myett via email and he gave me a quote for a CX-5. When I called him and asked if the financing on the website is applicable on the vehicle, he said yes but the price would be higher. He claimed to have explained everything clearly but if that was the case, I would've actually made a purchase. He got annoyed and pretty much turned into a jerk with his tone and demeanor so I decided to take my business elsewhere. I do not recommend anyone go to this establishment and if you do, I would stay away from that guy. In the end, I made a purchase the same day for a brand new 2016.5 CX-5 GT AWD w/ Tech Package from Wellesley Mazda where they were very fair and didn't come off as jerks. **UPDATE: This is a screenshot of everything involving the whole experience with Liberty Mazda. http://i.imgur.com/ZEafO9e.png read more

Liberty Mazda - Sales - Stay away from Liberty Mazda - Car Dealers Near Me - Wakefield, Massachusetts

Bought my first new car here. Was the worst experience I ever had buying a car. These guys also charge a mark up when all other mazda dealers didn't. Stay away. Salesmen here don't care about anything either except making money. Nothing was explained to me until I got my car. Then they were nice to me. read more

I've had nothing but great experiences at Liberty Mazda- specifically with Paul Denning. Very attentive, and helpful through each leasing process- I've just completed my third overall lease process with him. Very happy with his service! read more

Today I have my car in service and the service team is great and smooth but salesman is suck salesman so rude with no respect for customers what so ever I dropped my car off for the service soon I'm walking pass by salesman 's desk to go to the waiting room two of them looking at me in my face and laughing at my face and one keeps looking at my face and following and keep laughing at me, making fun of me until I say something to them and they're still laughing at me I just wanted to know why and what is the reasons for them to making fun of the customers like that this is very rude I don't feel comfortable to go back there for my service anymore because of their very rude salesman for the feedback and review to let peoples know how salesman. read more

I had a poor experience with Liberty Mazda on Saturday, May 8. 2021. Buyer BEWARE - Go Elsewhere I found a vehicle online that I was interested in.  It was a 2017 Jeep Grand Cherokee. I live in Rockland, Ma and Wakefield is approximately 39 miles North of my home.  I reached out to the dealership Saturday morning and negotiated a fair price for my trade as well as the price of the new vehicle. I explained to the sales associate, Tatianna that I was not interested in driving this distance to spend hours negotiating a price that may or may not be agreed upon by both parties.  I was asked to send pictures of my vehicle inside and outside as well as the exact mileage and vin number. Once we reached a purchase price for the vehicle and a number I could be comfortable for a trade I convinced my husband to take the ride to complete the transaction.  We had an appointment at 4:00 pm to drive the vehicle and hopefully drive home the same day with my new vehicle. If you have ever driven Route 3 North to 93 through Boston you can appreciate how it can be a long ride.  It took us 90 minutes in bumper to bumper traffic to arrive.  My husband quickly rushed off to use the restroom after our long journey. I approached the sales team and introduced myself.  I asked for James as I was advised to ask for him upon arrival.  I said I am here for the 2017 Jeep Grand Cherokee.  James responded with a chuckle and said it just sold.  I thought for sure he was trying to be funny and he said, no, it just sold 10 minutes ago. I realize I did not leave a deposit but how could they sell this vehicle when they knew I was coming a long distance, had an appointment and we reached an agreement in text and on the telephone. I returned to my vehicle with my husband and sat there and cried.  I cried not because I didn't make a purchase but had invested so much time on the phone and sent photos of my vehicle, as requested.  Not to mention that we just drove 90 minutes to turn around and drive 90 minutes home. Frustrated and disappointed, I will continue my search for a new Jeep Grand Cherokee. I was shocked and surprised the next morning while searching for similar vehicles to find the vehicle for sale again posted by Liberty Mazda for $3,000 over the original asking price.  The vehicle is not a similar vehicle yet the same exact one. My guess is they inadvertently listed the vehicle for sale and made an error in the price at $25,500.  Instead of admitting their mistake and risking a loss on their end, they lied and told me it sold only to be listed for sale this morning. Keep in mind, the dealership closed at 6:00 pm on Saturday and was closed Sunday and remarkably available for purchase on Monday for close to $3,000 more. read more

Mazda is attempting to attract a higher end buyer and while you can renovate a space to make it look nice, you can't attract a higher end buyer with deceptive sales practices. I walked in with my niece to make the purchase of her first new car. The very first thing we made clear was that we were looking for 0% financing. After a day of texting and arranging to have the trade-in reviewed Perrer came back with and acceptable deal, only to say at the end that he couldn't do the deal AND 0% financing. It's called baiting and switching and it's illegal. I woouldn't send Donald Trump to buy a car here. Run to Northshore Mazda. read more

This was our second Mazda purchase in 18 months . I highly recommend visiting Liberty Mazda if you are in need of a new or used vehicle . We have had both and have been extremely happy with our purchases. The staff is attentive without pressure . Most recently, Adrian took great care of us . He is very knowledgeable and made sure we were satisfied with everything. read more

I almost never write reviews however I felt it's important to share my story. This dealership may just be the worst dealership ever. I purchased a brand new Mazda CX-5 from them and at the time they were very pleasant and responsive as most dealers attempting to sell a car are. However once I purchased the car the general attitude shifted drastically. It was extremely difficult to schedule an appointment and when I'd drop off the car it was near impossible to get a hold of anyone regarding the progress of repairs. In response I simply went elsewhere for service The reason I'm writing this review though is because I've now sold my car and I had purchased an overpriced tire warranty policy from them. 4 month ago I requested the policy be canceled and a refund of my remaining balance since it was a 5 year policy . The financial department was atrocious, I had to call them regularly with no response. I then took matters in my own hand and contacted the company they're contracted with my self and had them issue the refund back to the dealer. Since then and till the time I'm writing this review I've yet to receive my check. I call and email the dealership and specifically the financial department at least twice a week. I've also attempted to touch base with the local manger who also has not responded to any of my voicemails, emails or even formal letters. I would not recommend this dealer to my very worst enemy. There are 3 other Mazda dealerships in the Boston area , save yourself a ton of trouble and aggravation and go to one them read more

I'm a teacher and heard about their Teacher Appreciation oil changes so I went on their website and scheduled a Teacher Appreciate appointment. They didn't have any times available outside of the school day so I scheduled an appointment for October 1st and took a personal day so that I could go to the appointment. When I arrived, they told me that the Teacher Appreciation oil changes had expired the day before and that their website should not have set me up for an appointment after September 30th. I explained that their website had this time slot available for Teacher Appreciation appointments but they did not acknowledge that their website made a mistake and turned me away. read more

We dealt with salesperson Larry Giove, who was friendly and helpful. No problem with him as a person. Nobody was rude or abrupt with us. However, their pricing was on the higher side compared to some other dealers and they did not want to negotiate on pricing. Larry went back to his manager, James Atkins, who apparently said that there would be no negotiation on pricing. When i emailed the offer to Larry, I got a very strict-in-tone 1 line response from James Atkins saying that their MSRP is * I'm giving them 2 stars because of the somewhat cold interaction that I had with this team. My suggestion to the team is that even if you do not want to negotiate on pricing, please add more warmth in the way you communicate and interact (reference that strict 1 liner response from James Atkins when he was not even copied on the email). I must say that used-car appraisal person who valued our trade in was very friendly and conversed with us while checking out our car. But Larry came back to us with a very low offer on our used car. Thankfully, we did not get ripped off in this transaction! read more

Bought a car from these guys. I worked with Cliff Jr., Jim, Fred, and Chris (the GM) and everyone was great and helped me get the car that I want for a reasonable price. I gotta be honest - I've never bought a new car, and I've never particularly liked dealers, but this one was pretty good from what I've seen, even though it's small. Even though Wakefield is a little far from my house, I'm still glad I came here and worked with these guys. I look forward to getting my brand new Mazda 3 serviced at their shop for the next three years! read more

Liberty Mazda - Sales - Ginny, my new Mazda 3 :) - Car Dealers Near Me - Wakefield, Massachusetts

We had an extremely positive experience dealing with Liberty Mazda, and specifically Paul Denning, when we purchased our very first vehicle. My wife and I were a little skeptical coming into Liberty Mazda's parking lot having had a really negative experience at another dealership but found our interactions with Paul to be pleasant and stress-free. He made no assumptions when probing for what we were looking for, giving us various perspectives to consider so we could feel comfortable with whatever decision we ended up making. After we negotiated and ultimately made the purchase, he was very thorough and thoughtful about giving us the right amount of information to make sure we understood the process/next steps. Highly recommend! read more

I had an excellent experience with the service when I took my CX-9 for oil change and possible repairs. Brian explained what the car needed, helped me prioritize and went over everything thoroughly. I was pleasantly surprised when he looked for applicable discounts! Professional and accomodating. read more

I should have turned around immediately when I pulled into the parking lot and asked a sales associate where I could park my car, and he condescendingly asked me if I was "comfortable" backing into a parking space. Must be something about that second X chromosome that makes me incapable of controlling my vehicle. Similar experience with the salesman (I can't recall his name). I went in with my husband, but made it extremely clear the car was for me. I test drove the CX-5. All questions and discussion were directed toward my husband, not me. I got the hard sell - "the seats can be ordered in custom colors." Ooooh la la, I can finally have seats to match the pink fuzzy dice I will inevitably hang on my rearview mirror. When it came down to talking numbers, I was basically told that unless I was planning on buying that day, they would not give me an out-the-door price. Ended up buying a Toyota at a dealership where they didn't treat me like a dumb airhead. Good riddance. read more

Great staff and professional atmosphere. I spoke with sales agent Paul Denning and test drove the car.Paul explained the features was very accomodating. It was evident that I made the right decision. I would not hesitate to refer him to my friends and family members. No pressure tactics.If you are looking for a car ask for Paul. read more

This was by far the worst car buying experience I have ever had. We got a price quote for a new car.. We went to think about it and have a coffee. When we came back the very very rude manager said he didn't want to sell the car anymore. He was very arrogant and sarcastic and was offensive to my mother. I have no idea how this place is still in business. If you don't want to me mistreated, save yourself the trouble and go search anywhere else. Anything will Be better then this. This manager is a prick, he is rude, doesn't stick to his word and will try to trick you and them poke fun of you in front of his employees. This is not an exaggeration, this is the absolute truth. Don't go there, you will be better treated and get a better deal pretty much anywhere else. This place should be closed. Or fire this manager, he his one the most awful I have ever met in my life. Horrible horrible horrible experience. Beware read more

I had a very pleasant experience going in, test driving a Mazda3, negotiating and signing over a big fat check. That was a month and a half ago. Someone, not necessarily them, paid off the wrong car loan and my car is stuck in limbo. But they never would have found out what was taking so long if I hadn't called every few days. I finally had to yell at them to get them to actually look in to what happened. Even that was almost a month ago, and all I got was assurances that they'd call me every day with updates and that it should arrive any day now. They never called (I had to call them if I wanted to get an update), and every one of their "any day now" deadlines has passed. If I had the time to car shop again, I would have taken my money back and told them all where to stick it, but I'm about to be a father and I have a job, so no, I don't have time to start all over again. Whether or not it was their screw-up in the first place, they demonstrated remarkable incompetence in resolving the issue. I had to kick them every step of the way and I still don't have my goddamn car. read more

I went here with a friend of mine to buy a car. She was looking for a used car and we saw that this place had a big selection. It was horrible. The worst car shopping experience ever. The salesman we got stuck with was this slipshod dead-head stoner who was pretty much unitelligible and couldn't answer a question if his life depended on it. He was like a characture: Messed up hair, looked like he had just woken up off the couch, shirt half-tucked in. My friend was taking down the serial number of this one car she liked so we could find it's full info online. "Oh you're gonna look that up online huh" the "salesman" said, all perturbed. YAH You got a problem with that, stoner!? Trying to talk financials with this loser was impossible. He actually took a $20 from my friend because he said he needed it to "put the car aside" for her. HUH? We managed to sit down with some other guy - while the stoner sat next to him. Talk about high-pressure - they will do ANYTHING to get you to drive a car off the lot. Doing so makes them able to pin you to buy it soooo much easier. They did everything but shove us in the car. We were stunned. After asking again why the stoner took our $20, he had no idea and I had to ask "So can we get out $20 back!?" and the stoner reluctantly handed it over. This place was unreal. I mean, you don't think places like this exist in real life - but they do! AVOID. read more

The service guys are nice. Kind, friendly, willing to help. The sales guys aren't nice. Pushy, scummy-feeling, not friendly. I test drove a car here, ended up buying the same one at a different mazda dealership for the same price, because I liked the sales guys better. The absolute worst part is, once you get your car serviced here once, you will get one letter from them each month, with a big bold "IMPORTANT VEHICLE RECALL NOTICE!!!" on the front, and inside is nothing but a sales flyer, or a YOU CAN'T MISS THIS SALE! brochure. It's the mailings that make me think so little of Liberty Mazda. They come across as dirtbag car salesmen. read more

After moving across the country, I traded in the Mazda 3 that I had purchased from Liberty Mazda. I absolutely hated the negative experience that was associated with purchasing the car that I got rid of it as soon as I could. When I traded in the car at another Mazda dealership, they were SHOCKED that the car had been sold to me at Certified Pre-Owned. They informed me that there is no way the car should have passed the Mazda Inspection. Some of the issues this new dealership pointed out (that were all present when I bought the car) - The Dent on the back bumper, the mis-matched paint, the chipped tail light, the receipts I found under the cupholders that were from the PREVIOUS owner, etc. So basically, the great people of Liberty Mazda took advantage of the fact that I didn't know these standards at the time of purchase and I was in a tough spot where I needed to make a quick purchase. That's what I get for trusting in human decency, I suppose. read more

Awful experience. Spoke with Jim Samson via email. He berated me for missing an appointment (my fault, but still...) and sent me snarky and sarcastic emails because I decided to go with another dealer. Avoid at all costs. read more

I had a very positive experience buying my new car at Liberty Mazda. I worked with Jason Piazza and he was outstanding. He was knowledgeable, low key, professional and did not put me through the typical routine of car buying. I drove the car two times, he went over the features and then checked in with me via text a few times. When I asked for a quote via text, he sent me a reasonable quote ( similar to the quotes I receive from other dealerships and what I saw on several car sites) and when we decided to purchase the car, he was very courteous. Picking up the car was also smooth. I recommend Liberty Mazda and Jason. read more

First, I wish I could review by new car experience and used car. New car would be a great rating. However, when it came to buying a 10 year old Mazda 3 for our 16 year old, I wish I hadn't. First, they illegally sold it to us without a title. They were trying to play the "check float" game. We bought it on a Sunday (it had come in 2 days earlier) in conjunction with the new Mazda and since it needed some work, we were told it'd be ready Saturday. It wasn't. The paint had to dry. So, I called on Monday and was told the Title wasn't in and the GM, Joe B., said he incorrectly assumed that the Title didn't have a loan against it as it was a 10 year old car. So, now the car was done we had to wait for the Title to go to the RMV then back out to the dealership. THREE WEEKS until we got my son's car. Second illegal move, they didn't tell us it was in an accident. TWICE I asked for the Carfax. First time, they didn't have it. Second, they said it had 2 previous owners but Mike couldn't get the Carfax because Joe had it and Joe wasn't in. SO, I paid $40 myself and found out this piece of news. A side impact, no airbag deployment, fixed at a Mazda dealership. I can now see where the point of impact was as they just 'banged' the dents out of the back passenger door. Finally, I got the call it was ready and they practically forced themselves on me to accept it that day. It was driven to us by our salesman, Mike M. who was great. However, it didn't have an inspection sticker, which I wasn't told until he drove to my house, because it was too late in the day and per MA laws, they can't out the stickers on after 3pm or something I was told. Now, everything was dumped in OUR lap. Things weren't done to the car that we asked, the sticker wasn't on so we had to drive it back, which we did 2 days later only to find out we didn't drive it ENOUGH as the battery had been taken out and all the info they use for inspection wasn't there. So, my son and hubby had to waste gas and drive for 20 min to get the sticker, which they did. We had to take it back for them to finish what they should have done in the 3 weeks that they had it (fix rust, some fabric on the door, foggy headlight case.) My husband takes it in and complains that the brakes are making noise, so we get new rotors on the back. They fix the rattling heat shield, give us new wipers but the rust, the fabric and the headlight aren't fixed. So, my husband takes it back and complains to the new GM who assures us he'll take care of it and call us this week. (Meanwhile, before we took it in, the car would beep inside the cabin when we'd take the key out of the ignition. This happened twice and we had to start it, stop it then take the key out to get the beeping to stop. It also set off the panic alarm just by opening the door. Twice this happened.) No call this week from the new GM. We have decided that in the used car area, they will do as little as possible and don't give a crap about their customer. I called our insurance and we will be filing out a "Auto Dealer Complaint" form. We will be leaving honest reviews here, Angies List, Facebook, BBB and other sites. Right now, waiting for my husband to call the manager and figure this out as I am too livid to deal with them right now. We are going to push for the electrical system to be checked, the ignition checked as all that is under warranty still. We asked for them to pay $60 for insurance on the car we traded in, but they had for 3 weeks while we waited for the Mazda 3. We wanted to switch the license plates so had to continue paying on the trade-in. I do NOT recommend getting a used car from them. Their body shop has done a poor job in inspecting this car, doing the work we want and not communicating what we want done with their mechanics. If I could, I would return this car and go somewhere else. read more

Going to try to keep it short and useful: Of the Mazda dealerships in Massachusetts, Liberty takes the cake. Service desk staff are helpful and patient, happy to answer the questions they can. Came in on Friday to start test driving a new lease, and found myself working with Fridrik, who turned out to be an excellent resource and generally great person to work with. At no point did I feel pressured into something I wasn't looking for, or like they were trying to upsell me on something I didn't already know I wanted. When it came down to getting me exactly what I was looking for, he was great. Over the course of the weekend, I didn't get any harassing calls or texts, just an update Monday morning about a car I was interested in. The finance specialist I worked with (Mike) after I selected the vehicle I wanted was also fantastic. He walked me through each of the options my credit afforded me, spelled out what each thing on the lease meant, and made sure that I had all my questions answered before I signed anywhere. He even highlighted the bottom line numbers and pointed back to where they all were, and had the relevant "background" information for some of the lease add ons that had more benefit than I expected. Really a terrific experience - everyone in the dealership was pleasant and made the whole process as stress free as getting a new car can be. (Thanks!) read more

There is a reason why the ratings have not been consistent. I had a recent experience of 'trying' to get the right price from the dealers for cars which have been on their floor for over 3 months. It took me 5 visits to decide on a car 'coz the dealer changed the story every time. It went from - yeah this car is all certified and we will offer the lowest APR to you, don't worry about the dents and the scratches all of that will be taken care of, yeah its in a great condition; To nah you'll have to take care of the dents To nah this car is not certified and we won't even offer you the promised APR and finally We are sorry we can't even offer you the price we have on the website 'coz we made a mistake and the price we have been talking about is not right. Infact they went on to mention that "ALL the prices on their website were wrong". Drive by for a test drive, but do not drive in to buy one! read more