Love their chocolate. It is on the pricier side though. The bitters is probably the most addicting for me still. I shpuldve bought it again but i wanted to try other flavors. The bitters has a hint of hennesy with dark chocolate. Since its made with dark chocolate id say its healthy. So its okay to eat it all in one sitting. Au lait is good too but its more milk chocolate with cherry liquor in it. Matcha would be my least favorite. But its still good. All of the chcolate melts in your mouth so make sure you put it in the fridge as soon as you get home because the ice pack they give you only last a couple hours. Ranking for me. Bitters, aulait, champagne, matcha. read more

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I was gifted this wonderful chocolate for Christmas and it's sooo good. Melts in your mouth and really smooth. I see that these are from Japan and some of the candy in store is only exclusive to the store. You can view these chocolate online but some are only available in store. Really nice gift for someone who has a sweet tooth, it's not overly sweet and full of flavor. read more

ROYCE Chocolate - Nama Chocolate "Strawberry Champagne" - Chocolatiers & Shops Near Me - Arcadia, California

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I was in The Shoppes at Santa Anita to dine at Ramen Nagi. Must try ramen if you haven't already. Anyway, I remember I checked out Royce in the past, but didn't buy anything due to lack of customer service. I decided to come back and give them another chance. Well, this time was better indeed. I was greeted timely. The nice young lady behind the counter answered my questions about their chocolate bars that ranged from $10.99 - $11.99. Thank you Miss! She recommended the Almond Chocolate bar. I do love almonds in chocolate so that's what I bought. Chocolate was very smooth and almonds were fresh. Price was slightly pricey, but then again you are buying a higher end chocolate brand. Nevertheless, it was a nice sweet splurge that happens once in a while. I will buy again, but next time, I'll try another flavor. Thank you ROYCE! read more

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Was here on Mother's Day 6:45-7:15 waiting for someone to show up no one did. Came back a little after still no one... phone calls never picked up.. are you guys still running your business? read more

This is the closest location to me without wandering out towards Torrance, Gardena, or OC. I like how everything is displayed and service is informative whenever I have questions. They do have seasonal limited goods that sell out, so make sure you drop by when they're announced. I usually only shop here during October to get their cute Halloween treats as birthday gifts for people I know born during this spooky month. I love the cute packaging for not just the box of sweets, but each individually wrapped chocolate/cookie, as well as the bag that everything comes in. Worker was even nice enough to throw in 2 for me. I might stop by for Christmas time for nicer gifts as well. read more

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Has the best chocolate in town but the worst buying experience from a chocolatier. Was there before Christmas 2025 30 minutes before their official closing time. It was very obvious that the only teenage sales there were already done with all the counting she needs to do before closing. So she is very unhappy to even want to talk to me and hoping I am not going to buy anything. All her answers were in one word and rude. read more

Had the opportunity as an elite member to try different items on their menu through an invitation. They sell a variety of products with a lot of creativity. Chocolate is sold in ways that only one can imagine. Have you tried a potato chip with chocolate coating? This is something that I've never experienced before, and I am quite surprised how delicious these chocolate coated potato chips are! There are also various products that contain chocolate with matcha, strawberry, and vanilla. You can't say no to delicious chocolate. And the workers here have done an amazing and professional job to provide information on their products. In addition, they gave me the opportunity to try a lot of products they sell. I loved how they were actually just in between shops at the mall, because they were hard to located. The way they set up their shop is quite neat, so I'm impressed. Their products might be quite expensive, but they are imported from Japan. So it definitely wouldn't hurt to spend your money on some of their products once in a while. read more

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Great service, delicious and interesting chocolates! Love getting Royce as gifts for my girlfriend or for other occasions.

i was looking for a special birthday gift for my boss. he'd raved about ROYCE Nama chocolate being his favorite sweet from Japan. just my luck, i saw they have a location inside the Santa Anita mall. upon entering i was greeted with a smile and warm "hello" by **Ryan* with such a 'large' array of chocolates to choose from in-store, i felt overwhelmed. but **Ryan* was patient - answered all my questions about products, let me sample a few items & helped me narrow down my choices: 1 'Nama Chocolate: Bitter' + 'Hokkaido Gift Box' = to gift. i am confident my boss will enjoy them :0) ...and of course, a 'Matcha chocolate' treat for me lol! thank you for an excellent experience, i will be back to try more ROYCE goodies! read more

ROYCE Chocolate - Nama Chocolate 'Bitter' in special protective packaging . Hokkaido gift box . Matcha chocolate bar . - Chocolatiers & Shops Near Me - Arcadia, California

Amazing and underrated chocolate, and very friendly staff. They've made it hard for me to enjoy chocolate from other places now!

I ordered through Uber eats and when I try to pick up my order they told me that the order has been completed. When they checked their log, it did not show that anyone picked up my order. They did not refund me money or what I paid for the products. Instead, they said told it was "unreasonable" that I did not pick up the order in a certain amount of time. They THEN claimed that the order was fulfilled and that there was nothing that they could do even after they called someone on the phone. I never got my items. So they DID NOT fulfill my order neither did they issue a refund or try to cancel my order after no one picked up the product. Funny thing is, when I initially tried to pick up my item they were just going to give it to me someone else's order without really looking at my phone, so I suspect that somebody else picked up my order. The person behind me tried to pick up items and they gave him the wrong items for pick up. The product they're importing may be good, but the business is questionable. read more

I loved their chocolate it's not to strong for dark chocolate just delicious I hope everyone get there buy chocolate and enjoy their moments Thank you read more

The products they carry are amazing and deserve 5 stars. They're imported from Japan. However, every time I visit this place I feel so sad for their staffs who always look unhappy and not wanting to be there at all. read more

There are these cookies I like to buy for myself every once in a while as a treat and this place has them! (I know Neiman Marcus carries them too.) Whether it's this retailer or other stores that carry them, they come in two box sizes...one for $28 and another for $40. I usually get the smaller box when I buy it. The cashier at the time said they only had the $40 one. I didn't want to pay that much this time, but then she found the smaller box, which I got. Now I don't know if she pretended not to have the smaller box at first to make more money or not, but all's well that ends well. read more

I really appreciated Priscilla for helping me out. she recommended me some good choices since it was my first time purchasing. :p

After trying ROYCE' for the first time at a family friend's house, I was hooked and had to get my hands on a box for myself! I remember going to Vegas to buy four boxes of the white Nama Chocolates for myself since this location did not exist yet. It has always and is still one of my favorites of all time. I have been craving these chocolates lately and decided to stop by and buy a box while shopping at the mall. Initially, I planned to buy the white Nama chocolates, but the Sakura Fromage Nama Chocolates caught my eye. The girl behind the counter was very friendly and helpful. She offered samples on products I was interested in buying and even gave some individually wrapped chocolate samples with my purchase. In the end, I decided to go with the Sakura Fromage Nama Chocolates since they were limited edition and tasted really good. As someone who is not a fan of chocolate at all, ROYCE' Nama Chocolates are the way to my heart! They are my favorite and the only kind of chocolates I will eat (aside from Godiva white chocolate). At $18 a box, it is definitely more on the pricey side for chocolate, but I think its taste makes up for it. I am super glad that there is a ROYCE' location at this mall. It makes satisfying my Nama Chocolate cravings much more manageable and it beats having to drive out to Torrance/Las Vegas to get a box. read more

ROYCE Chocolate - Cherry Blossom - Chocolatiers & Shops Near Me - Arcadia, California

Great variety choices of Chocolate! Friendly and helpful cashier! Worth the drive once in a while from LA

Mmmmmm....I like chocolate but I don't normally buy/eat much chocolate. Except Royce. From Hokkaido, Japan, we're lucky to have the only SoCal store right here in SGV. These chocolates come in many flavors and variations. Take a look at their website and you'll see a plethora of options. I like the Nama chocolate bites. All of the flavors are good so depends what you're into. I like the dm chocolate and matcha the best. My other fave is the matcha nut/crisp bar. As well as the Matcha truffe. As other reviews note, these aren't cheap. Most boxes are $18 and you don't get that much (by sheer weight of chocolate) But since I only eat one piece a day, they last for a while. read more

ROYCE Chocolate - Nama chocolate Au lait. Aka milk chocolate. - Chocolatiers & Shops Near Me - Arcadia, California

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1st discovered ROYCE in asia & loved it since... was excited yrs later when my guy discovered em in this mall & i usually buy 2-3 flavors, rotating from champgne to bitter, to au lait, etc... not a big fan of their matcha nor white chocolate... its a pretty price & i usually finish a box after dinner (yikes) so im glad there isnt a location near me yet... service is good & they let u sample diff items & they provide cooling bag + ice pack, free of charge which da santa monica location actually started chargin extra 4 da mini ice pack... as i write this review, im lookin 4ward 2 goin downstairs & openin up a new box 2 enjoy all by myself... hehe! read more

I have a great time shopping at the store . The employees were committed a great service and were very friendly . Their chocolate was awesome and they provide many different kind of favor of the chocolate. Most importantly, every items in the store are great! read more

Today I went to there try to buy some chocolate for the dinner party event, and I saw a guy who work at there and ask him to give me some suggestion, during the convention, he gave me a lot of professional advice for the pairing between wine and chocolates, even he seems look like serious, but I feel like I did learned some professional food knowledge from this guy. And thanks you for his advice. read more

First tasted Royce in Las Vegas back in February, probably one of the best chocolates I had. We live in San Diego and the locations are pretty far, I was excited to find them at Santa Anita Mall and another awesome thing was they have ice packs with the chocolate so it doesn't melt. Highly highly recommend trying! read more

The manager is rude,he look at u like u are begging them for food I would like to give him 0 star if I could read more

Not the largest selection of ROYCE's chocolate. However, since the next nearest location is all the way in Torrance this location will do. It is actually not a physical shop but a stand near the bottom level of Nordstrom. The service is always quick, as it's just a stand. The staff will provide samples for certian flavors if they available. For those who haven't tried Royce i'd highly recommend it as it is very rich and milky. It makes a great gift as well. read more

My friend and I had such a hard time finding this kiosk because the mall directories aren't updated with their new location! They are on the first floor right in front of Nordstrom, next to the Somi Somi ice cream kiosk. They give samples of their chocolates if you ask. The employee who helped us was really friendly and informative about each of their chocolates. I originally came to get one box but ended up leaving with two, they're just so good! The packaging is really cute and the Nama chocolate is definitely worth the $18 per box. Probably the best chocolate I've ever had anywhere! read more

ROYCE Chocolate - Chocolatiers & Shops Near Me - Arcadia, California

This event going on right now needs to be updated online or the owner of this Royce needs to updated the employees because I went and they are not giving out individually wrapped samples. read more

ROYCE Chocolate - This event going on right now needs to be updated - Chocolatiers & Shops Near Me - Arcadia, California

After living in Japan and having easy access to Royce nama chocolate, I was ecstatic to find a storefront in LA that sells them at reasonable prices! Their nama chocolate is perfect for chocolate lovers. What makes it so difference is how smooth it is. Think of a very rich, dense, but not too heavy chocolate piece that melts in your mouth. It is so dreamy. It is a bit difficult to describe, so you just need to trust me and try some yourself! The staff were all very kind. Great customer service. They gave me a bunch of samples for me and my friend to try. Don't be afraid to ask! I think they will give you samples too if you ask :) PS, hide the nama chocolates from your friends and family so you can eat them all yourself. They are that good. The moment I brought a box home, it was all gone before I could eat my 3rd piece! read more

Royce Chocolate is a brand of amazing, melt in your mouth chocolate, made in Japan. If you ever go to Japan, some of the must treats that you should bring back should include Shiroi Koibito cookies (google theses because these melt in your mouth, delicate vanilla cookies are amazing), Kit Kat chocolate bars (only in Japan are there fun and unique flavors that you can't get anywhere else that includes red bean, strawberry, green tea, etc) and Royce Chocolate. But of course you can purchase a lot of these items at Japanese Markets like Mitsuwa and Tokyo Central if you have no travel plans for Japan anytime soon. A little background info about Royce Chocolate (founded in 1983) is that they are made in Hokkaido (roughly 500 miles north of Tokyo) and are known to be a high quality chocolate (like Godiva). Royce Chocolate sells pieces of chocolate and also wafers and cookies, chocolate covered potato chips, truffles and bars. The Nama Chocolate line is most popular and typically contains some type of liquor (although they also have some that do not contain any alcohol), such as red wine and champagne (cheers!). Typically this type of chocolate needs to be refrigerated or will melt in a few hours. The Nama Chocolate line (nama means "fresh" in Japanese) has a nice delicate and creamy mouth feel that is similar to ganache and is made with Hokkaido cream to produce some outstanding chocolate. Anyways, so now that you are a little bit cultured in the art of Japanese chocolate, this particular Royce Chocolate stand alone store in located across the newly opened Somisomi (where you can get those tasty ice cream sandwich treats inside a fish shaped Taiyaki Waffle Cone), down the Nordstrom wing, at the Westfield Santa Anita Mall. Although Royce Chocolate has been in and out in various locations at this mall (from fellow Yelper's reviews... thank you members for your informative reviews), according to one of the employees helping me, this is a permanent location for them. During my visit here (this past Wednesday), I was helped by both of the female employees working this evening. I briefly was informed about the brand and how their chocolate is made. I was then given a few samples after I had asked if I could try since both employees mentioned the creamy texture (how could I not have a sample after that?). The Nam Chocolate Au Lait, $18 (tax included), is the most popular. This particular chocolate flavor is a milk chocolate made with cream and has a shelf life of 1 month and must be refrigerated. This chocolate is also infused with red wine, but does not have a strong taste (I honestly didn't taste it but if you have a more sophisticated palette, you may be able to). Just as I had mentioned earlier, the texture is very smooth and really does slowly melt in your mouth, making it so unforgettable and as a result, a longing for more. Granted a box (or 1 oz) is not cheap, but definitely worth trying. Inside the box is 20 small pieces of chocolate. After purchasing, one employee placed my box inside a cooling bag with a small ice packet to keep it frozen until I get home so that I can put it in the fridge. She told me that this will keep my chocolate cold enough for up to 2 hours. By the way, gift wrap is available (complementary) if you are purchasing as a gift. The second most popular Nam Chocolate is the Champagne Pierre Mignon (also $18 for a 1 oz box). I had a sample of this and could taste hints of champagne, but it was not overwhelming to overpower the flavor of the chocolate. I really liked this flavor as well, which made this a tough decision for me because I only wanted to purchase one box. But if I was to purchase another box, I would pick up this one. But as I mentioned, you can also purchase some of the Nam Chocolate line without alcohol, that includes their white chocolate and mild milk chocolate (I did not try any of these flavors). Also they do sell cookies, truffles, chocolate bars, etc that I had mentioned above. One of the employees actually gave me 1 small rolled up flute cookie to try before I decided to just purchase a box of the Au Lait. Customer service was friendly and attentive. But also nice that I was not pressure to buy anything. Although I know the chocolate is kind of pricey but if you ever do get to go to Japan, make sure to pick up a box there because it is ~50% cheaper. Overall, very happy with my purchase and see myself coming back. read more

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Big ROYCE in da haus! If you want some awesome chocolate come here. It is exactly like the one they sell in Japan. I don't know how, but it tastes exactly the same. I suggest you start with the champagne and the original and the venture out to other flavors. I like the mango and orange flavor. Must try! read more

ROYCE Chocolate - About to eat! - Chocolatiers & Shops Near Me - Arcadia, California

Two words. Yowza Mcgowza! First impression when I approached the booth was $18 for a box of chocolate!? GET OUTTA HEEEA. Luckily the chocolate loving demon inside of me couldn't resist the temptation of finding out if the taste justifies the cost. All I can say is that I am now a little more poorer than I was before I let those tiny and luscious divine chocolate squares intercept my taste buds. I highly recommend you step out of your comfort zone and go for some of their seasonal chocolates. Personally I am a huge fan of their champagne flavored chocolates. Anything and everything is good. read more

ROYCE Chocolate - Golden ticket. - Chocolatiers & Shops Near Me - Arcadia, California

The young Asian lady at the counter was super friendly. She gave us samples and we ended up buying 2 for gifts. She was very nice and provided gift bags for us! Great service! :) read more

I was walking around the mall and came by this mouth watery, drooling chocolate stand. Its hard to come by ROYCE chocolate and I didn't know they had a location at the heart of Arcadia! We are so lucky! As I walk towards the counter and started browsing through, the staff (Dani, Rose, and Annette) were all there to assist me. They even let me tried multiple samples and didn't even complain when I asked! They told me what were the best seller and even let me tried some of their new chocolate that I didn't even know they had! The girls were very informative and answered every questions I had. The Name Matcha and the original milk chocolate were my favorite!! The chocolate are so creamy and just melt right into my mouth. They aren't too sweet, they are the perfect amount of creaminess and sweetness! I'm definitely will be letting all my friends know that there's a ROYCE in LA now! read more

Allison was so nice! We came early in the morning and she had such good energy. She made some suggestions and let us try a sample of the Champaign choclate and also the white choclate. Most of them contain liqour! It is cooked so it is safe for children as well. Prices range from $8 for regular choclate $14 for truffles and special choclate And $18 for their signature big boxes. They also have $25 variety pack... which unfortunately ran out of stock when i came! Great service. Alison is great and the choclate is defently worth the money. read more

ROYCE Chocolate - $18 liqour choclate - Chocolatiers & Shops Near Me - Arcadia, California

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the chocolate is ok, but the staff is very bad. We are in the front of the line to purchase, but the staff help the other lady and let us wait. Also the staff does speak Mandarin, but when we talked about what was the favor of the chocolate in Mandarin, he completely ignored us. read more

Located on the first floor of The Santa Anita Mall. A small kiosk. Probably, no....it is indeed THE BEST CHOCOLATE CONFECTION I HAVE EVER TASTED! PERIOD! Make no mistake, these confections are pricey, but HELLA WORTH IT! Cool thing about it is that, they give you SAMPLES! So that you know what you're getting into. Fantastic confections. It is pricey. We loved it. We will be back again! read more

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1. 5 STARS on their chocolate! One of the best chocolates Ive ever had! I always get their Ghana Bitter. So good!!! Makes great gifts too. A little on the pricey side but its worth it. Packaging is so nice too! You get a little ice pouch to put in the cooling bag so your chocolate stays cool. 2. 2 stars on their service. DAMN. Their service SUCKS. SUCKS!!!!!!!!! F******* S******. SOOOOO bS. This one guy who has glasses in his 30s. If he was my employee and I had a secret shopper rate him on his service, FIRED. FIRED! Says not a word to me checking out. Does not even look at me or acknowledge. All he wants is my CC. Its not my pride either... I think for customer retention, he should at least tell me what new products they have etc... ROYCE CHOCOLATE ARCADIA, please have better customer service. Little customers like us are the reason why you are still in business. read more

Best chocolate EVER!!! ROYCE' is where you're guaranteed to have the best experience with high-quality chocolates. They also provide you with the best store experience. It is very tempting to try everything they have. You're very much hooked right after your 1st taste of any of them. So far I've tried NAMA CHOCOLATE "AU LAIT", DUO PRALINE "MATCHA", CHOCOLATE BAR "BLACK" (my favorite), MATCHA BAR CHOCOLATE, ROYCE' ORIGIN CHOCOLATE "CACAO 70%" and PETIT KURUMARO CHOCOLAT. Highly recommend Chocolate Bar "Black" to any chocolate lover. This is definitely the best price for the best black chocolate. Also, I'm so glad there's a ROYCE' in the Santa Anita mall. Save me time-fighting the traffic to go down to Torrance. read more

BEST CHOCOLATE HANDS DOWN!!! Once you've tried you will never look back at chocolate any other way. They are known for their Nama chocolate collection ( I had an opportunity to sample a few and ALL were AMAZING!!) The Nama chocolate melts in your mouth and has a nice smooth velvety texture. The flavors are pronounce and not over powered by sweetness! Another favorite is the matcha collection, especially they matcha covered almonds. There really isn't anything that they have that will steer you wrong. The lady that helped us was wonderful! She was friendly and took her time to guide us through their various items. We were able to sample a variety too. My experience today was top notch...I'll definitely be returning. Treat yourself or a loved one to some life changing chocolate.. YOU DESERVE IT!!! read more

While I love the Royce Chocolates the service here is mediocre at best, and considering how expensive the products are, it should be significantly better. My husband and I stopped here because I've always wanted to try Royce Chocolate and it's not the easiest to find. Since we were in the area we decided to stop by and find the booth. It was right next to Somisomi and a Lady M pop up. There wasn't really a line but for some reason the one other customer was super demanding and they totally focused on that one person and we felt a bit neglected. They also seemed to favor Chinese customers, they gave a ton of samples and answered every question other Chinese customers had and my husband and I were ignored until I handed over my credit card. We ended up perusing the products ourselves and decided to purchase a box of Au Lait Nama chocolates ($18), a "creamy" milk chocolate bar ($9, more expensive than Dandelion chocolate in SF) and a macca variety box for $25. Every single bite here is going to be ridiculously expensive but the chocolate is very high quality and worth trying at least once. I see from other reviews that they gift wrap but the employee or owner didn't bother telling me, they just wanted our money and for us to GTFO. I love Royce chocolate but I wouldn't come back to this location because service is terrible, they didn't pay attention to me because I'm not/don't speak Chinese and I'd rather go elsewhere to drop over $50 on chocolate. There are other locations to purchase like at Mitsuwa markets in Torrance, Santa Monica and Irvine. read more

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really good customer service! Great products!!! My favorites are their cookies!!! They aren't cheap for around $50 for a box of 60 ish but they sure are good. The cigar cookies are the best! They also will give you a free sample. Very great place for gifts. It is located in the mall next to Michael kors and Godiva! read more