I've visited this Roy Rogers location before and have never had any major issues, but my experience last night was extremely disappointing. I stopped by the drive-thru for a quick dinner and ordered a 2-piece chicken meal (chicken only), which I knew should cost around $9. There were only two cars ahead of me, yet I waited about 5-10 minutes before reaching the window. Once I got there, I waited another few minutes before anyone acknowledged me. A young employee told me my total was $16, which I immediately knew was incorrect. After confirming my order, he and another employee appeared confused and disorganized as they tried to sort out the drive-thru orders. Eventually, he corrected the total to about $9, charged my card, and handed me a bag. Before pulling away, I decided to check the bag--and I'm glad I did. Instead of my order, I was given fries and two sandwiches. I returned to the drive-thru window and told the same employee it wasn't my order. He took back the opened bag and then handed me another bag that was supposedly my correct order. Before leaving again, I checked the bag a second time. This time, the chicken box was torn open, and the chicken was partially exposed, making it appear as though the food had already been handled or returned. Whether or not that was actually the case, the presentation alone was unacceptable. At that point, I no longer felt comfortable eating it and requested a refund. Another employee, who may have been the manager but never identified herself, came to the window and simply asked if I wanted a refund. Within a minute, she handed me a void receipt that didn't even indicate the original payment method. When I asked how I could verify that my credit card would actually be refunded, she gave me two additional receipts. One receipt showed a 2 piece chicken order was paid with cash, even though I paid by card, and the other was simply a reprint showing a zero balance. When I inquired about the receipts, she gave me a poor & lackluster explanation stating there's no way to know where my receipt is amongst the orders. The refund process only added to the confusion. Overall, the customer service was disappointing. The staff appeared unorganized, unconcerned about resolving the issue, and more focused on joking around than providing good service. What bothered me most was that an opened bag of food was taken back and another visibly damaged container was handed to me without any concern for food safety or offering to prepare a fresh order. I ended up leaving without dinner and with very little confidence that the issue was handled properly. I hope management provides additional training on order accuracy, customer service, and proper food-handling procedures because this experience fell well below expectations. I will not be returning. read more

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This is one of only 3 in all of NJ! Definitely much better chicken than KFC and Popeyes. The fixins bar is top notch. The biscuits are so delicious and they even had onion rings were were outstanding. This is my mom's favorite restaurant so glad we were able to spend time here together. Very clean location, fresh food and friendly employees! read more

Roy Rogers - Fast Food Near Me - Cherry Hill Township, New Jersey

I was excited to step back to the 80's but it wasn't what I remembered. The burger was warm, not hot. The chicken was, just okay, a little on the dry side for me. As busy as they were I had expected everything to be very fresh and Hot. I would have given 3 stars if the customer service was friendly and if the place was clean. I ate in the dinning area, it was not very clean. Food on the floor and tables not wiped clean. The self-service soda area was also not clean. The employees were not mean or rude they were just, there. No friendly greetings and no thank you. Oh well, seems to be my response to myself on most occasions when I go to any retail establishments be it food or merchandise. I know this review won't stop other who remember the Good Ole Days so I really hope you have a better experience than I did. read more

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I think if you come to this fairly new location looking to recapture the nostalgia of the past, you are setting yourself up for failure. I know when I was a child everything fast food tasted amazing, because it was a treat we would only get maybe twice a month. With that in mind and expectations low, I was overall satisfied. The drive thru line was a bit of a wait, but it was a long line so I waited patiently. Once I received my food and was able to eat it, I did enjoy the chicken -nice flavor, crunchy skin, with moist meat. The side of potatoes kinda had a school lunch taste, but they were edible. I would try the fries next time. I'm not in a rush, but I'll return at some point. read more

Roy Rogers - Fast Food Near Me - Cherry Hill Township, New Jersey

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I grew up going to Roy Rogers, so finding one about an hour away brought back a lot of memories. The restaurant is cute, clean, and has plenty of seating both inside and outside, plus a drive-thru and its own parking lot. The staff was friendly, and it wasn't crowded, which made the visit more enjoyable. The food, though, was just okay. The chicken tasted like it had been fried earlier and kept warm, the biscuits were a little dry, and the coleslaw wasn't good at all. The star of the meal was definitely the mashed potatoes and gravy. Prices felt a bit high for what's offered, but if you're looking for a little trip down memory lane, it's worth a stop. Just don't expect the same magic it once had. read more

Roy Rogers - Fast Food Near Me - Cherry Hill Township, New Jersey

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When I was a kid there was a Roy Rogers down the road from our house. Friday nights we would go there like pilgrims to a holy site, except our relics were roast beef sandwiches, Double R Bar Burgers, fried chicken, biscuits, and the great Fixin's Bar. The Fixin's Bar was a democratic paradise. Everyone was equal before the BBQ Sauce pump. I would make what I thought was the greatest sauce on Earth. Equal parts horseradish sauce and ketchup, stirred with a French fry until it turned the color of a salmon that had made a bad decision. You may think that sounds awful. It is not. When I heard that after decades without one, Roy Rogers was opening in Cherry Hill, I felt something between joy and disbelief. It was like learning your favorite childhood toy had been resurrected and was waiting for you in the living room. I went at lunchtime today and the place was jumping. The parking lot was a demolition derby in miniature. Either the design is bad or the drivers are bad or we are all bad. Inside it was clean and bright. I ordered a Double R Bar Burger combo and a fried chicken drumstick. My burger was still steaming when I unwrapped it and there was a generous piece of ham on top. I put some BBQ sauce on it and it was good enough to make me close my eyes for a moment and remember my family across the table, already halfway through their meals. The fried chicken though tasted like it had been cooked last week and stored in a desert. None of the seasoning I remembered. Just dry meat trying to hide behind a tired crust. Several Yelp reviewers have said they got sick here. I waited a few hours before writing this and am glad to report no gastric distress. Three stars because half my meal was wonderful and half was a sad reminder that the past lives in memory not in Cherry Hill. read more

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I'm a sucker for a Roy Rogers - working at the mall in the 80s Roys was my go to meal. So when I heard they were opening in Cherry Hill I couldn't wait to check them out. We waited a bit since we weren't interested in waiting in all those long lines for "fast food" so today when there was no line we jumped on in. It's still bringing in the crowd and the dining room was full. We ordered and anxiously anticipated our burgers and our visit to the infamous "fixins bar". So many friendly, attentive staff. We didn't wait long before the food was ready. For not remembering they had chicken. It was memorable. Crispy, juicy and every bit as tasty as KFC. Our burgers were good and rank high on the fast food level burger maybe coming in just under a Wendy's burger, but the fixins bar is where it takes center stage. Just about anything you could want to top your burger with right there at your fingertips. It did run low during our visit but the attentive staff was on it and no one went without. We will be back to Roys, as it was only a treat to be found on road trips we now have easy access to this one. Be patient with them as they are new and the lines can get crazy. Once the novelty dies off I'm sure you will find the Cherry Hill Roys one of go to fast food joints. read more

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When I first heard Roy Rogers was coming back to South Jersey, I was ecstatic. I grew up on those roast beef sandwiches and burgers piled high at the Fixins Bar. It felt like something good and familiar was making a comeback. When I finally got there--three days after opening--the line was wrapped around the inside, cops were outside directing traffic, and the energy was electric. On the way home, I even started drafting a glowing review in my head. But a few hours later, everything changed. My stomach started to cramp. Nothing major at first--until it was. I was doubled over by evening, in full-blown agony by nightfall. I spent the entire night vomiting and sweating through waves of nausea that left me completely wrecked. I wouldn't wish it on anyone. Now it's the next day, and I'm still in bed, wiped out, feeling like a truck hit me. This wasn't a little stomach ache or indigestion. This was food poisoning, plain and brutal. I don't know what it was--maybe something off with the meat, maybe cross-contamination at that beloved Fixins Bar--but something went very wrong. And while I wanted to love this place, and I did for a few fleeting hours... I'm now left feeling burned. Literally and figuratively. Be careful. I hope they fix whatever went wrong, but I won't be back to find out. read more

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After a morning of shopping we pulled into the Roy Roger's drive thru for a two piece fried chicken and biscuit with mashed potatoes and gravy. I was able to order quickly but I waited at least 7 mins before receiving the food. Everything was warm and good. read more

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I returned chasing the nostalgia of my youth and was beyond disappointed. An over priced hockey puck burger that I literally consumed in 7 underwhelming bits. Only positive was the Kaiser roll hadn't changed and they still have the fixing's bar. The place was crowded for about a month and now it is ghost town. Way too expensive for garbage food. read more

We waited until all the hoopla and long lines died down before we made the foray down memory lane to try out Roy Rogers. Back in the 70s and 80s, it was a staple at the local malls. I vaguely remember liking their burgers. Once we got here, service was mediocre. Long wait to get orders taken, long wait to actually get the food, even though hardly anyone was really inside the restaurant. I am not sure why they use a sort of old fashioned and tedious procedure to actually get an order out, but it's not very expeditious. Food wise, it was OK. I enjoyed the burger and being able to pile on fresh lettuce, onions and tomatoes and pickles the way I like it. I tried a chicken leg - hard, crunchy exterior, salty, but it was OK. And the fries - a little measly serving and OK taste. Gotta say, considering that the restaurant wasn't even crazy busy, the whole place was a mess. Ketchup was empty, the drinks area was extremely messy with lots of spills, the trash bins were overflowing. read more

The current food menu needs a retro overhaul. The company should have remained as it was 30+ years ago when it a was super popular place for all ages to frequent. I remember going there as a child and since it was considered a special treat to go out, it sticks out in my memories as an enjoyable and tasty experience. As the old saying goes, "If it ain't broke, don't fix it." read more

Roy Rogers - Bitter mayo with a little bit of cabbage mixed in. - Fast Food Near Me - Cherry Hill Township, New Jersey

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The food here slaps but probably not as hard as the comments I'll see! Had the steak sandwich with cheese and it was not bad. Always could use more meat but that's because it's a fast food place. Super soft bun, steak was good onions etc. It brought back the memories of high school, being a mall rat, late night drinking and needing food, and broken dreams. Probably why I need to go see my therapist again. The creamy coleslaw hit well with the steak and cheese sandwich. And it even made me feel better thinking I'm eating more healthy having coleslaw instead of french fries. Inside and out clean and welcoming and the staff was super friendly and talkative. Definitely need to go here especially if you remember it as a kid. I always felt their burgers and food were a bit above other fast food options. read more

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The food was amazing the cowboy sauce is so good it's coming back to California with me, the staff were super amazing and kind, I cannot recommend this place enough!!!! read more

This was my first time to Roy Roger's since the late 80's. Pros: Food very good. Got the Chicken Tenders, fries and a drink Combo. Workers were efficient and polite. Looked like Manager was on site and he was directing the crew in a nice way. I went to eat inside the restaurant at 3pm on Thursday. There was a steady stream of customers inside and going thru the drive-thru. Price for quality of the food is good. Portions are good. Great that orders can be customized vis the kiosk. Cons: Place looked a little bit dirty. Windows need washing. Window sills need wiping down. Floor were swept but looked dirty. Bathroom needed cleaning. Fountain drink and Fixin's bar was disorderly. While there, an employee straightened it up. Overall: The staff looked pretty lean, meaning not enough workers. I saw 3. That is not enough to run a tip top restaurant. Someone should be assigned to lobby cleaning duty. Deep cleaning should happen on a regular basis. Key point: Your customer base skews older and older folks will not come back again if the place is dirty. Stop spending money on marketing and use it instead on cleaning and your business will exponentially improve. Nothing sells a restaurant better than CLEAN. Note that I work in the food manufacturing and restaurant business in marketing. I posted this review to help you so you will make a lot of money and succeed. Good luck! read more

This is a piece of my childhood, nostalgia .best bacon cheeseburger and Roy BBQ sauce is best!! Luv the fixing bar ...either like it or you don't..it hasn't been here in area 30 years ..so glad it is!!! My go to if want cheat meal read more

Well after reading these reviews, I'm just glad I didn't feel sick after eating there; Things went ok for the most part, there was just the standard 'I can't hear you' at the drive up... and because of that I guess there was some frustration from the kids at the window, which I agree with another reviewer that it looked like high schoolers who didn't want be there... read more

Waited in the drive through line for over an hour only to be told the most you can order is an 8 piece meal even though the 20 piece meal is on their menu ..... but that was a blessing in disguise. This is NOT the Roy Roger's chicken we know and loved. The chicken is overcooked and lacked flavor and the biscuits taste like raw flour. Trust me ... it's not worth the wait read more

I was really excited for this fast food chain to make a come back, it was so good years ago! I went to this location and ordered the roast beef sandwich and it wasn't cooked all the way it was so pink. The chicken fingers were okay and the only thing that was still really good from what I remembered was the muffins! The service was kinda slow they were very busy but, the staff was friendly. read more

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Delicious, crispy fried chicken! I ate the fried chicken before reading the reviews, so I was very worried about food poisoning. But fortunately I felt fine. The chicken was very tasty. For reference, I ordered inside (not drive-thru), so I could watch how they were handling and packing the food. When you're there watching, they're more attentive. I could see how people got sick though: the fixings table was exposed, hands grabbing this and that, and the tables and restaurant itself could be cleaner. If there's an adult manager there ensuring sanitary handling of food and general cleanliness, that would be key to this old classic's success. read more

Roy Rogers - Fried chicken to go! - Fast Food Near Me - Cherry Hill Township, New Jersey

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I had been to new Roy Rogers in cherry hill 4 times now and every time.Except for the last time , the roast beef sandwiches were perfect. There were chunks of fat in the last roast beef that I had. I was very disappointed with the strawberry shortcake, so small, and expensive. The workers were very polite and cheerful, which is very rare in New Jersey fast food restaurants. Overall, I was pleased with the new Roy Rogers. I just wish there was one closer to me and I would probably. go there 2 times a week. I haven't yet tried the chicken. read more

Dirty....barely warm bland burger. what's to like? My wife and I had a horrible meal for $20!!!!!

Roast beef with cheese was delicious. Lost 1 star because the staff was extremely slow & Lost 1 star because several tables were dirty. We now live with a society without class. Sit at a clean table Leave with a clean table. We no longer have that so it's now up to the establishment to have someone walk around a wipe / clean tables. Cherry Hill seems not to be as nice as it once was. Wish you the best of luck. read more

Roy Rogers, a reminder of the past and a nod to the hope of the future home in Cherry Hill. Like many, I nostalgically remember the Fixins bar, the chicken, and burgers. Although I can't recall exactly the taste of the chicken, I would say that the chicken Was good. The Sexton's bar didn't quite hit the mark or it could just be that it is absent altogether and I'm just not recalling. The burger was amazingly pretty good but I also can't really match that up against the past since it's been so long. It seems like the long wait times for food has died down now that there's been a few months since the initial opening. Check them out and see for yourself. read more

If I could give zero stars, I would. I ordered the hot chicken sandwich and felt sick to my stomach after just two bites. The meat was chewy and stringy, an awful texture for chicken. I suspected something was off with the first bite but gave it another try. Less than an hour later, I regret those bites, because my stomach is cramping, I'm praying it's not food poisoning. It wasn't worth the travel, the wait in line, or the money. My son had the two-piece chicken and said it was just okay, but he has no interest in trying it again. The fries tasted exactly like Burger King's fries, but honestly, I think Burger King does them better. Overall, it was a horrible experience, and I seriously doubt this location will stay open for long. Very disappointing. read more

I was at the Gand Opening. It was so crowded. Roy Rogers give out to the first 50 customers a year of chicken for FREE yes for FREE. That line was long and unfortunately I didn't receive the chicken for the year. They all so give out goodie bag to everyone that was in line until they ran out. I did receive a goody bag amd it was fill up with key ring, ink pen,and little more. That was nice of them to even give out the tote bag. But I still stood in line to try the chicken to see if the chicken tasted the same. The Owners, staff and the helpers was very nice and helpful. Oh yes the chicken was fresh and hot. The taste was just like back in the day. Their was a bar with all your favorite toppings for your burger. Then you can put them on anything. The biscuit with strawberries and a top of Icecream was so delicious. Their was also a refillable sodas, tea machine and much more drinks. You can drink all you can so don't get full off the drinks. Their is not a lot of parking and they have a drive through. The service was fast and smooth if you know what you want. For the children they have a meal for them. The customers of all ages was in line for that chicken. No one cared about how long the line was. It was a very hot day I believe it was around 90 degress. All they wanted was that hot fresh chicken. Their wasn't a lot of parking people was parked in others parking lots. It was so hot they was passing out water. Some people was their for hours and their wasn't rest outside people was camped out over night just to get that chicken and the lucky ticket. It was hot that they didn't even have the ribbon cutting. The army guys did pit the American flag up in the pole. And some lady sung the The American Anthem song. I meet a lot of nice people. We laugh, talk, and we even at lunch together. This was an awesome day to welcoming Roy Roger's back. Go and try the chicken, fries, burgers, chicken tenders, what ever your taste buds tell you. The only thing I didn't like was the onion rings because the batter tasted like beer. The chicken peices were big hot and fresh juicy, the fries was hot and freshly cut then I ordered a large drink and you had to fill your cup up your self. I just hope the restaurant stay clean and that food stay delicious and fresh. I will definitely be back and bring my family. I give this restaurant a four stars because of the parking. When you visit you will be ordering more then chicken. That's what I did order for my husband, mom and sister and they all enjoyed the food. I hope that Roy Rogers Restaurant come to Philadelphia some where near me. read more

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Tried to grab a quick meal and it was the worst food ever. Chicken dry and fries burnt. Staff not friendly ordered plain burgers and received burgers with cheese. I will never spend money there again,very disappointed. By the way my total was 53.00 read more

The food was ok not so exciting based on all the hype and the line it created when they opened. Their process also made for it being slow though the window person was very friendly. read more

Being excited that they put a Roy Roger's directly across from our development we finally visited it today for lunch the menu is basically the same that we remembered and we're excited to try out are favorite roast beef my wife went for the regular and I opted for the large. After a few bites we both looked at each other the roast beef was way over cooked and dry and the bun was so stale it was crumbling in your hand absolutely horrible no amount of horseradish sauce could save these sandwiches. Not sure if we would return to try the chicken definitely would not try the roast beef again. read more

Roy Rogers I mean Rip Off Rogers, was a BIG mistake to say the least. If I could give zero stars I would. I went through the drive thru at lunch time, hoping to order a roast beef sandwich. However, they claimed they wouldn't be serving it for another hour. This is where I went wrong. I should've taken that as a sign from the universe and went home. Instead, I stupidly ordered a fried chicken meal, and let me tell you what a mistake that was. The chicken was stringy. As I bit into the chicken, I bit into a pocket of grease. The texture was vile. The french fries were dry and tasted like they were microwaved. I'm convinced that a Banquet TV dinner is better quality. I also got a Strawberry Shortcake. I took a small bite and bit into a CHUNK of sugar. It was like I bit into a sugar cube. I could literally hear AND feel the granules of sugar on my tongue. Disgusting. After I vomited multiple times and ended up with diarrhea. It is now the next day and I am still violently sick. read more

Went for late lunch today. Not crowded, but poor slow service despite a ton of employees. Looks like they raided a local high school for their help. None of them seemed to have a clue. The worst part was the food. I ordered my all-time favorite from my youth...the Dbl-R-Burger Combo. What a disappointment. The burger was overcooked and dry and topped with a few meager slices of some tasteless ham. This was on a bun that was dry and probably a day or so old. It was accompanied by a small handful of cold French fries one third of which were so crispy you could break a tooth. The soda was good. Cleanliness of the place was not good. The pump sauce containers did not look like they were cleaned in some time. All this for the princely price of $11.61!! I won't be back. Way to ruin a good memory! read more

Roy Rogers - My receipt for that epic meal! - Fast Food Near Me - Cherry Hill Township, New Jersey

Average food and very slow service. The wait time was at least 30 minutes and that's being generous and it's supposed to be a fast food place. read more

These employees are idiots. Seriously managers get to work. I order a 3 piece with mash potatoes. I watch the girl sit there doing nothing but tell the person on the grill to make her a double bacon burger. She then waits for it to get done before working on the next ordered. It took over 11 minutes for them to take the already cooked chicken out from under the heat lamp to give it to me. The tables were dirty the counter covered with stuff... And where the food is pretty good I can see this place will not make it, just like the Hardee's in Willingboro, once the novelty of the newness wears office places and just go down and nobody's gonna come here read more

food was mid, but the fact that the wait wasn't long brought the experience higher. the breading on my chicken was hard as a rock. overly salty. felt like school cafeteria fried chicken. the sides were good though (mashed potato, fries, and biscuit). also the restaurant was relatively clean. only thing is the chicken isn't very tast imo read more

Cherry Hill NJ restaurant experience was super fantastic so much so I went there three days in a row since I was in town for a hockey tournament. The restaurant was immaculate, the staff were all friendly, the FOOD AMAZING!!!!! I wish it was not 2 hours from me. Enjoy everyone!!!!!!!, read more

Gen X here. I grew up with Roy Rogers. It was delicious back then. I finally waited for the excitement to subside before I tried the reintroduction. As another reviewer noted, it hey asked to check my recipe to make sure I was getting the right order. I got one of my all time favs -The Double R burger and my husband got a chicken sandwich. We both had fries and coke zeros. The food was not visually appealing at all. Based on the presentation alone we knew we would be disappointed. Long story short, we were very disappointed. Terrible quality. The burger and the chicken sandwich looked like something I could get from Dairy Queen. It was just terrible. About an hour later I started feeling very nauseous. I wanted to vomit so badly. My husband started feeling bad just after me. We both took Pepto and hoped for the best. The diarrhea the next day was the cherry on top. I will never go back. Some things just can't be recreated. read more

The chicken is soooooo good the line is slow but worth it . I like how crunchy it is n taste seasoned

Where to begin. Ok for the nostalgic factor but not the food. While i understand it's going to be mobbed because of the newness of something from the past, there is no organization to this at all. So many staff that they are tripping over one another and orders are on tickets everywhere. Not the young kids fault, there should be a better system in place maybe? People waiting and waiting while we watched an employee hand a bag of food to a friend. Definitely a one and done for us. The crowd it attracts is the one who will keep returning . The drive thru pull in system is ridiculous too. read more

Horrible disgusting food, one of the worst spots I've ever been in my life. Food look like it was served for lunch in a cafeteria. The only thing they have good there was the milkshake and the strawberry lemonade and the biscuits. oh, and the mashed potatoes were OK. read more

Now that the crowds have died down I decided to stop for a Roy Roger's roast beef sandwich. Pulled up to the screen and ordered the meal of roast beef. Now I pull around to two cars ahead of me and now we sit! A good 5 min and first car leaves. Another 5 min before the next car goes. I finally get to the window and find out that they have run out of roast beef. What???? First they let me order at the screen saying nothing. Mind you I was the third car who didn't get what they ordered. Horribly managed restaurant. Not worth a visit. read more