We'll preface this review by saying that an experience this poor usually starts with ownership or…read moremanagement and trickles down to the staff. Who knows what the employees have to deal with on a day-to-day basis to result in service this bad.
We were extremely disappointed with our experience.
From the moment we arrived, the staff came across as rude and unwelcoming. We asked if we could sit at one of the tables closest to the waterfall, and the response was simply, "Well, it's dirty." Mind you, about 90% of the restaurant was empty. We expected something like, "No problem, give us a moment to clean it off." We're very easygoing and would have completely understood waiting a few minutes. Instead, that interaction set the tone for the rest of the meal.
We even pitched in to help the bussing staff. When our waitress finally returned, she immediately said, "Oh, you don't have menus? You forgot them. I know I already gave them to you along with your place settings." Apparently it was a set-your-own-table experience. At that point, it almost felt like we were expected to bring our own service as well.
The food quality was underwhelming--We've had better charcuterie on a plane--especially considering the prices. Several ingredients that were listed as part of the dishes were missing. When we asked the busser about it, she said she would check with the kitchen, but she never returned with an answer or any follow-up. Honestly, we would have expected the server to check back regardless, but other than taking our initial order, she never returned to our table, even when we tried to wave her over.
So yes no one came back after our food was served to ask how everything was, whether we needed anything, or to address the missing ingredients. Once our order was delivered, we were completely forgotten. Good service means checking on your guests, addressing concerns, and making sure they're enjoying their meal. None of that happened during our visit.
When we finally approached the manager, the first response was, "Well, did you eat any of the food?" Yes--we each had a couple of bites of the kale Caesar because we were starving, despite it being served without the advertised pork belly, which was the main ingredient. We had already tried to address our concerns in real time, but no one ever followed up.
We're far from people who leave negative reviews. In fact, we think this is only the second bad restaurant review we've ever written. The experience was simply that disappointing.
Overall, the combination of rude service, poor management, disappointing food quality, missing ingredients, and a complete lack of follow-through made for an incredibly frustrating dining experience. Unfortunately, we can't recommend this restaurant, and we won't be returning.
The view is absolutely gorgeous, but you're better off grabbing a sandwich somewhere else and enjoying it from the nearby bridge.
