I had to rent a unit to store items from my son's house. I looked for something close, temperature…read morecontrolled and a good value for what I needed. In Penn Hills, I always drive by the Defender Penn Hills location (Frankstown Rd) and it looks small but it really is a much larger facility. Very secure and appears clean. They have several size units to choose from. I went with the 10 X 10. Robert, the manager is friendly and thorough with the details of the rental. Also they are military friendly so it was indeed a pleasure to work with Robert. Good value, close to home location, expert service, clean and equipment available to move things into the unit.

From the owner: Start storing with Defender Self Storage in Penn Hills PA today! We offer contactless storage…read morerentals, moving supplies sold on site, and experts to help along the way. Our storage units are all interior with temperature controlled amenities to ensure your belongings are safe and secure. Learn about the many amenities our storage facility offers and where we are located below. You can also take a tour of our facility through our virtual tour online or set up a time to walk through with our on site experts. You can view your self storage rental before renting even if you reserved online, come in and see the best storage units in Penn Hills PA for yourself.

The move went very smoothly. The movers arrived on time and finished ahead of schedule. They…read morewrapped the items and handled them with care. A manager called me after the move was complete to make sure that I was satisfied with everything. Excellent customer service! I would recommend this moving company.

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.

Recently used Diversity Moving. Showed up on time, pretty flexible about what they will move…read more Piolite, professional. Things seemed to go well. A little annoyed we got one minor ding in a wall, but over all. Didn't seem to bad. Over the weeks, we went to setup more rooms, more furniture, etc. A LOT of my furniture has new scratches and dents that I didn't notice from a quick glance. None of it catastrophic, but extremely frustrating. Despite this, they were still polite and professional. Didn't charge too much. A little more care, and it's be 5/5, perfect.

From scheduling to finished move these people were great. Thank for carefully moving our…read morebelongings.

Everyone with whom I spoke at City Center were friendly and helpful, especially Julie. I was…read moreimpressed that she called me back when she said she would, instead of asking me to call back because she was with a customer. I was able to move my stuff in much later in the day, despite their normal closing time of 2 PM on Sun., which was really helpful. I was left a detailed, clear note with instructions and the location things like the restroom/carts/elevator, as well as a lock and a lease to sign and leave under the door. This was my first storage experience, and it was quite positive, despite having my U-Haul reservation from City Center changed to another location.

Nick, You are amazing, both with the storage facility and…read moreUHaul rental. I had a brand new truck, easy to pick up. Storage was effortless also. Thank you so much for all your help!!! We will definetly recommend city self storage to all our friends. :)

I used PODS for a long-distance move and, while the moving/storage service itself was generally…read moreacceptable, my experience with the post-delivery property damage claim process has been extremely disappointing. (The Leetsdale PA office was the local facility that handled the PA portions of my PODS move.) During delivery and pickup, damage occurred to my property, including lawn and driveway/asphalt edge damage. Since reporting the issue, the primary challenge has not been a disagreement over dollar amounts, but rather the handling of the claim itself. The process has involved long communication gaps, repeated follow-ups, incomplete consideration of documented damages, and inconsistent responses between the various parties involved in the claim process. Despite providing photos, contractor estimates, and supporting documentation, the matter has remained unresolved for an extended period of time with little proactive communication. What has been most frustrating is the apparent lack of accountability and coordination between PODS, the third-party administrators, and the adjusters handling the file. Communication often resumed only after escalations or external complaints were filed. I understand that claims investigations take time, and I have tried to remain patient and professional throughout the process. However, customers should not have to repeatedly chase updates or struggle to obtain clear answers regarding the status and scope of their claim. Based on my experience, I would strongly encourage anyone using PODS to carefully document delivery conditions and understand that, if property damage occurs, the claims handling experience may be significantly more difficult than expected. __________________________________________________________________ @Business Manager, Thank you for the response. This matter has already been extensively documented through the existing claim process involving Gallagher Bassett and McLarens, including photographs, contractor estimates, and prior correspondence over an extended period of time. My primary concern remains the prolonged and fragmented handling of the claim despite repeated follow-up attempts. I remain willing to cooperate in resolving the matter and would appreciate clear ownership of the claim and meaningful next steps towards resolution. Thank you.

Our experience w/PODS started out fine. We had a 16ft container for 4.5 years w/out issue in…read moreBristol, Virginia. Unfortunately, that ended when we scheduled our long-distance delivery to Ohio. What followed was communication failures, unresponsiveness, & schedule breakdowns that caused stress, financial loss, and unnecessary hardship during a time when we were already caring for elderly loved ones. We coordinated our move with PODS management and were told we'd receive a call the day before with a delivery window. Instead, we received a notice that the delivery was canceled due to non-payment despite our account having been auto-charged just 5 days earlier for the monthly fee. The new charge had no clear explanation. This cancellation forced us to reschedule everything -- flights, truck rentals, a dumpster, and help from friends. These had all been booked months in advance. Now, with only a week to react we were backed into a corner. PODS offered a discount, which barely scratched the surface of the disruption & expense. We rescheduled with a new delivery date/window of 8-11am only to receive a call that morning at 8:23am they weren't coming. The driver was sick & there were no options than to delay 2 more days. No manager was available to speak with me. I was placed on a call-back list that, to this day, no one has followed up. On the day of delivery, after requesting an early window, we were given 10:30-1:30. At 12:31pm, we were informed that the driver had a flat tire. It wasn't until 4:40pm that the POD finally arrived. No one from PODS followed up, despite multiple requests. The drivers were professional, but the communication and responsiveness from the company were shockingly poor. I hope no other family has to go through the helplessness & frustration of trying to retrieve their possessions from a company so detached from customer service & accountability. When you entrust a company with your family's furniture, heirlooms, and memories, you expect a baseline level of reliability & respect.