I used EZ storage in Ross for a month while I moved from one house to another in January/February…read more Everyone who works there was really nice, the deal I got for a month was phenomenal, and using their truck for free to move in was worth more than the price of the 10x20 unit I rented. I'll be using them for any future storage needs.

The place itself is kept in good condition but the service was horrible. We had a slight…read moremiscommunication about payment and the owners immediately assumed we were trying to take our stuff and not pay. As soon as we got there, we were met with aggression from one of the owners. Then the other owner called us and threatened to call the cops, she explained that they've had customers in the past that didn't pay. I completely understand that matters like that occur but that doesn't make it right to treat us like that.

So I have been there a month. When I first got my unit I clean out mouse crap, two days ago I had a…read moredying BAT fall out of the garage door opener right in front of me. Also they charge me for a 10x5 ( assuming 10ft width and 5ft depth) it most certainly is not 5ft deep. When I called about the bat the bat I got no apology and was basically told "it's wildlife it happens". Also I know this isn't a big deal but I bought my lock from Walmart, not them, and came in today and they put a sticker on it with there lable, it's my lock why are they putting anything on my property?

It's really too soon for me to have informed opinion about my new unit at public storage on…read moreMcKnight road. We just moved in on Monday the 26th. So far I have no complaints about the place. It looks clean and Deborah has been helpful on site and on the phone. I like the ease of having hand carts available and the elevators being so accessible and large. So we'll see how it goes but so far so good.

Very efficient and professional. On time and moved quickly…read more I really can't believe how good they handled the job.

On time, courteous, quicker than estimated, which was also less expensive (but we had everything…read moreboxed and laid out). A good crew. All together, a good experience at a stressful time.

OK, before anyone freaks out here with the 5-star review, I hired these guys to move about 600 sqft…read moreof oak flooring (~1,800 pounds) from my garage to the room above my garage. No packing, wrapping, boxing, or prep work required. Just the stairmaster-from-hell. And they had to be careful not to damage the walls going up a stairway with a U-turn landing while carrying 60 lb bundles of 7' flooring. The two gentlemen they sent were great, got to work right away, and moved the entire batch in exactly one hour. I could not be happier. My back REALLY could not be happier (I moved the first 600 sqft myself and am still paying the price). Zero complaints, good hard but careful work. I will give you a caution when you set this up. The first estimate you get will be nice and low. As you move through the system, times and costs will grow. Gently remind them of the original quote for # of hours, minimum travel time, materials, etc. that you received. I did and they honored their original estimate. They had added a materials charge which I had them remove (giving them the benefit of the doubt, it's a large-ish company and whoever was processing my final invoice probably didn't get read-on to what the job entailed). So, no vases to pack, no mattresses to move, hence I can't judge them on that. But they accommodated my schedule, came when they said they would, did a great job, and charged me the amount I was promised. I would absolutely use them again for this type of job. My back agrees.

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.

I had to rent a unit to store items from my son's house. I looked for something close, temperature…read morecontrolled and a good value for what I needed. In Penn Hills, I always drive by the Defender Penn Hills location (Frankstown Rd) and it looks small but it really is a much larger facility. Very secure and appears clean. They have several size units to choose from. I went with the 10 X 10. Robert, the manager is friendly and thorough with the details of the rental. Also they are military friendly so it was indeed a pleasure to work with Robert. Good value, close to home location, expert service, clean and equipment available to move things into the unit.

From the owner: Start storing with Defender Self Storage in Penn Hills PA today! We offer contactless storage…read morerentals, moving supplies sold on site, and experts to help along the way. Our storage units are all interior with temperature controlled amenities to ensure your belongings are safe and secure. Learn about the many amenities our storage facility offers and where we are located below. You can also take a tour of our facility through our virtual tour online or set up a time to walk through with our on site experts. You can view your self storage rental before renting even if you reserved online, come in and see the best storage units in Penn Hills PA for yourself.

Jay as well as the rest of his team were always professional, helpful and pleasant to deal with…read moreduring the 8 months we rented storage space. I would highly recommend their service and facilities.

This Guardian Storage location is by far the best I've visited in the Pittsburgh area--and the most…read moreaffordable too. The office is spotless, almost immaculate, and has a welcoming atmosphere, largely thanks to Jay. He's highly professional, incredibly helpful in getting everything set up, and always accommodating if any changes are needed. I can't say enough good things about Jay and this location.

They were able to accommodate my schedule. A few items were damaged in the move, while they were…read morecarrying the items. (furniture piece lost a wheel (cracked off) and new door gouged. I'm still missing a small item (about the size of a liter bottle; sentimental & valuable) that was in my garage prior to the move, but can't 100% prove it was taken. Cost was better than others, so I guess you can say you get what you pay for. My move was over a year ago as I gave some time to try to locate the missing item before writing my review.

I had a fantastic experience with Diversity Moving Company all throughout the process. Thank you so…read moremuch to Teare and the whole team.

Everyone with whom I spoke at City Center were friendly and helpful, especially Julie. I was…read moreimpressed that she called me back when she said she would, instead of asking me to call back because she was with a customer. I was able to move my stuff in much later in the day, despite their normal closing time of 2 PM on Sun., which was really helpful. I was left a detailed, clear note with instructions and the location things like the restroom/carts/elevator, as well as a lock and a lease to sign and leave under the door. This was my first storage experience, and it was quite positive, despite having my U-Haul reservation from City Center changed to another location.

Nick, You are amazing, both with the storage facility and…read moreUHaul rental. I had a brand new truck, easy to pick up. Storage was effortless also. Thank you so much for all your help!!! We will definetly recommend city self storage to all our friends. :)

1 month ago On July 17th I went in to pickup a reserved van…read more I was informed I needed to do the pickup on the app. The desk man stated that they get very busy and went automated pickup. Ok, I downloaded the app while in the store and proceeded to check out. I ran into a minor issue that the desk staff helped with. I the was directed to the van that was running in the lot. After going through the prompts thre times, I was not able to get all the photos required. I returned to the office for help where I was informed that "I am to busy" to help... he was staking boxes. Too busy to help a customer? I went to the McKnight location where a high level of service was provided. I live only a few blocks away from this West View location and will be passing this business by in the future. Poor service drives customers away. Go to the McNight Rd location.

Friendly and helpful brothers running the business. Flexible with rental agreements, and clear…read moreinstructions on operating the vehicle.