Fantastic service! Great quality! And the price was better than any other company I checked out…read morethere on the web! Super friendly, courteous, and polite! I won't go anywhere else, and recommend them to everyone I know!

I previously rate this company high. However I just found out how poorly the handled my furniture…read more Upon sitting on one of the beds it BROKE!!! Also, I have 3 useless bookshelves. The pins needed to hold up the shelves are missing. Isaiah told me they were in my old home office tape together in a ball. I went back there and found nothing anywhere I looked. Afraid to sleep on either bed that they reassembled. I removed the photos and changed the rating because Jerome from Moving ahead did an excellent job of correcting all our issues. I view the measure of a company not only on the original work but how they handle any issues that occur from the move. Moving Ahead Services did an excellent job correctly every issue we had. I recommend this business.

I stopped in yesterday to buy some wardrobe boxes for my move. Chris, the young man at the counter…read morecould not have been more helpful! He jumped right up, came around the counter and showed me what they stocked in wardrobe boxes. He is extremely knowledgeable about the products they sell! Chris impressed the hell out of me with his great attitude, knowledge and can do spirit. If the manager/owner of this UHaul location allows him to get away they will be making a huge mistake! I would consider a raise for him! Great job Chris!! Thanks!

I went today to return some of the items I purchased 10 days ago and they refused to issue the…read morerefund when the items are UNUSED

Although staff members are very kind, this company will gouge you with constantly rising fees. The…read morebranch will work with you to give you a reduced rate, but the lesser amount restricted by the higher fee. As a result the monthly rental fee is now hundreds of dollars higher, which happened in a span of about 2 years. They sent notices of thd rate change to my old address, despite my changing my address on my account; therefore I never saw the notices, and was blindsided by the gross jump in price each time. Also, I tried repeatedly to pay on time with a card that had more than enough funds in it, but the app wouldn't take the card. When I finally found another card to pay with, the payment ended up being late with an exorbitant late fee. The card was from the exact same bank, so the kind of card had nothing to do with it. The original rental fee may sound tempting, but be prepared for the rate to rocket in price fairly quickly.

dear Emily S. I did call your office hence why they got the review. was basically told "that's…read morethe way it is,". and I have no problem with rate increases, that's part of progress, but a 50% hike after three months should be criminal. And being told everyone does that, which is a lie, and after reading the many complaints others have made about this the review is deserved.

Very helpful and understanding of situations. They helped me when I needed to get my storage set up…read moreand assisted me every way possible

Great customer service, friendly staff. Never had an issue with this franchise. Aubrey Sanders was…read morea great help.

I needed a temporary storage solution to bridge the gap between apartment rentals for my daughter…read more Javon provided great service over the phone- we live 5 hours away from Pittsburgh. When we arrived at the location, he took us on a tour showing us where our unit was located. Highly recommend this location for your storage needs. Outstanding service. Great property!

I had a wonderful experience at Guardian Storage. This was my first time renting a storage unit and…read moreit was the easiest process! We spoke with John and he even backed in our U-Haul for us. So helpful! I'm so happy I picked this location. It's clean and safe.

Extra Space Storage are such scammers. Be careful they will double your rent after a couple…read moremonths.

Don't use. Will raise your rent without notice or reason. Will offer to lower your rate back to…read morewhat it was before after you've been charged the higher rate, but then won't, hoping you won't check your account before your next due date so they can charge the higher rate again.

This is the first in over 25 years I've had to use self storage. It's very clean, great customer…read moreservice and able to have access to storing my items anytime.

From the owner: Store your belongings at Extra Space Storage on 880 Saw Mill Run Blvd in Pittsburgh, PA today. Our…read morelarge selection of storage units, drive up access, drive up units, climate controlled units, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, security access to your floor only, drive up climate controlled units, heated loading bay, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

STORExpress made my move so easy. With the high quality units to the rising loading dock, I can't…read morethank them enough! I was also very impressed by their staff, particularly Katie, who showed me my choices and helped me throughout the whole process. 10/10!

Customer Services: A++++ Cleanliness: 10 out of 10…read moreStaff Friendliness: 10 out of 10 Amber was amazing!! She went out of her way to get our business. Amber also gave us a discount the first two months to help out with our cross country move from California. In addition she went out of her way to tell us about the area so that we could make a wise decision concerning housing. As far as the facility it is secure, clean and very accessible. There are plenty of storage bins and carts for public use as well as hydraulic lifts to get your items from the garage floor. 24hr access is a plus along with access codes for all doors. The lift elevator is very accessible with a 6ft wide opening and will accommodate three large roll carts. If you are looking for a great storage company definitely check this location out! Signed Happy Customer Jeff V

We used this company recently for a move from our two bedroom loft in downtown Pittsburgh to a…read moretownhouse in Lawrenceville. Overall we had a very negative experience. We had been planning the move with them for weeks. Leading up to the day, we were very straight forward about how much stuff we had and the difficult items we had. In our opinion, this move should've taken 4 hours. It took almost 7. 1. We paid for three movers at $239/hour. Many times throughout the day, one of the guys frequently was standing around on his phone. One of the other guys wouldn't stop complaining. Frequently the two guys I just mentioned were doing the work of one person - such as moving items on dolly to a truck - does that really require two men? We paid for three people, but after considering the poor work ethic of one of them and the fact that two people were sometimes doing the work of one, we really only got 1.5 people. 2. They damaged several pieces of our furniture. And didn't come with enough supplies to protect all of our furniture. (We ended up having to use our own blankets to protect our headboard). See photos provided. There were multiple scratches made to expensive wooden pieces, and giant holes ripped in the bottom of our mattress. 3. My husband called the company in the middle of the move to see if they could have a word with their crew, because at that point we were pretty unhappy. Asked if he could have them please pick up the pace because we were paying by the hour, and it was taking longer than expected (see note 1 about paying for three people but only getting one and a half due to playing around on phone and doing inefficient work). The response from the company was that we had "unrealistic expectations" and they didn't help us at all. So according to this company, expecting to get three peoples amount of work done when you paid three people is unrealistic. Expecting people you are paying hourly to not be on their phones is unrealistic. Expecting people you are paying to be professional and not complain incessantly is unrealistic. They made no attempt what so ever to make things right. 4. By the end of the day, even the crew lead was visibly annoyed by his crew. He was a hustler and the only reason this review is getting 2 stars instead of 1. 5. Forgot to mention the couch. We have a three person seater with a sleeper couch. We warned them ahead of time that this would be the hardest piece to move. Two of the guys tried for about a half hour to get it out the front door before my husband had to go and show them how to do everything. Then they proceeded for an hour after that trying to get the couch into the elevator. We told them it wasn't going to fit and they would have to take the stairs (When we moved into our place 2 years ago, movers took it UP the stairs no problem, very quickly. We are only on the third floor). They repeatedly said "yeah, we're not doing that" and proceeded to complain and take more and more time that WE were paying for. Eventually they had to take the stairs, of course. So it effectively took them 1.5 hours to do something that took a different company (the one that helped us move in) less than a half hour. Overall they started at 8am and ended at 2:45 pm. We paid over $2,000, for a job that took way longer than it needed to. We paid for three men and didn't get the power of three men. We have damaged furniture. And despite all of this, we were told that we had unrealistic expectations and they were happy to take our money. We felt scammed and wouldn't use this company again. Save yourself the time, money, and headache. Do not hire this company.

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.