Very efficient and professional. On time and moved quickly…read more I really can't believe how good they handled the job.

On time, courteous, quicker than estimated, which was also less expensive (but we had everything…read moreboxed and laid out). A good crew. All together, a good experience at a stressful time.

I stopped in yesterday to buy some wardrobe boxes for my move. Chris, the young man at the counter…read morecould not have been more helpful! He jumped right up, came around the counter and showed me what they stocked in wardrobe boxes. He is extremely knowledgeable about the products they sell! Chris impressed the hell out of me with his great attitude, knowledge and can do spirit. If the manager/owner of this UHaul location allows him to get away they will be making a huge mistake! I would consider a raise for him! Great job Chris!! Thanks!

I went today to return some of the items I purchased 10 days ago and they refused to issue the…read morerefund when the items are UNUSED

Although staff members are very kind, this company will gouge you with constantly rising fees. The…read morebranch will work with you to give you a reduced rate, but the lesser amount restricted by the higher fee. As a result the monthly rental fee is now hundreds of dollars higher, which happened in a span of about 2 years. They sent notices of thd rate change to my old address, despite my changing my address on my account; therefore I never saw the notices, and was blindsided by the gross jump in price each time. Also, I tried repeatedly to pay on time with a card that had more than enough funds in it, but the app wouldn't take the card. When I finally found another card to pay with, the payment ended up being late with an exorbitant late fee. The card was from the exact same bank, so the kind of card had nothing to do with it. The original rental fee may sound tempting, but be prepared for the rate to rocket in price fairly quickly.

dear Emily S. I did call your office hence why they got the review. was basically told "that's…read morethe way it is,". and I have no problem with rate increases, that's part of progress, but a 50% hike after three months should be criminal. And being told everyone does that, which is a lie, and after reading the many complaints others have made about this the review is deserved.

Very helpful and understanding of situations. They helped me when I needed to get my storage set up…read moreand assisted me every way possible

Great customer service, friendly staff. Never had an issue with this franchise. Aubrey Sanders was…read morea great help.

I needed a temporary storage solution to bridge the gap between apartment rentals for my daughter…read more Javon provided great service over the phone- we live 5 hours away from Pittsburgh. When we arrived at the location, he took us on a tour showing us where our unit was located. Highly recommend this location for your storage needs. Outstanding service. Great property!

I had a wonderful experience at Guardian Storage. This was my first time renting a storage unit and…read moreit was the easiest process! We spoke with John and he even backed in our U-Haul for us. So helpful! I'm so happy I picked this location. It's clean and safe.

Predatory. Their model is to lure customers in with false advertising (one free month that turns…read moreout to be paying more in advance), have a salesperson talk you into renting at a reasonable rate, and then double the rate a few months in. When I got this unit, I talked to a salesperson for an hour. Funny he didn't once mention a scheduled price increase. When I spoke with customer service just now, they said the information is on page 4 of the contract. There's only one reason to bury it that deep in small print: to hide it from consumers. I told her she should work for someone else. These are unethical businesspeople. Here's an idea: Be honest and tell customers up front. Don't lie to them by omission. And then you can keep your customers and not get 1-star reviews. I'll also be leaving this on Google. And I'm canceling my account. I see a lot of 1-star reviews like mine. Who's interested in a Class Action lawsuit?

Extra Space Storage are such scammers. Be careful they will double your rent after a couple…read moremonths.

This is the first in over 25 years I've had to use self storage. It's very clean, great customer…read moreservice and able to have access to storing my items anytime.

From the owner: Store your belongings at Extra Space Storage on 880 Saw Mill Run Blvd in Pittsburgh, PA today. Our…read morelarge selection of storage units, Business Storage, Moving Boxes, Self Storage, Online Payments, Packing & Moving Supplies, 5x5 Storage Units, 5x10 Storage Units, 5x15 Storage Units, 10x10 Storage Units, 10x15 Storage Units, 10x20 Storage Units, 10x25 Storage Units, 10x30 Storage Units, Moving Carts, Climate-Controlled Storage, Deliveries Accepted, Drive-Up Climate-Controlled Storage, Drive-Up Access Storage, Car Storage, Motorcycle Storage, Overnight Security Monitoring, Wide Drive Aisles, Elevator Access, Security Access To Your Floor Only, Indoor Vehicle Storage, Video Surveillance, Manager On-Site and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

STORExpress made my move so easy. With the high quality units to the rising loading dock, I can't…read morethank them enough! I was also very impressed by their staff, particularly Katie, who showed me my choices and helped me throughout the whole process. 10/10!

This is an excellent facility for that time in your life when you accumulate too much...stuff and…read moreneed more room for that stuff. I'm channeling George Carlin now. Yeah, I reluctantly went down with my sister and got a storage unit for the two of us a few years ago. She has too much stuff too. My reluctance subsided a bit when I got here since the staff was so helpful and nice. It actually became an adventure of sorts. It's like a big maze. lol. Or a fun version of Arkham Asylum or The Vault. The day we first started putting our stuff away, I got flustered after stubbing my thumb on something, and banged one of the other storage units with my fist. I heard laughter. Someone must have had some sort of toy in there. It was cackling away like the Joker. My sister and her friend, who was helping us, got a kick out of that. lol. "Ha! Someone's toys are laughin' at you!" Pointin' and chucklin' at me they were. Grrrrr.... Yeah, I had to put a bunch of my comics here. But I'm not worried about them because they're secure. This place is tight. You need security codes just to get in, and there are cameras everywhere. No one's stealing yer stuff. Nor is it going to get leaked on or damaged in any way. They're also open 24/7, which is very convenient. My sister's afraid to go at night though. :D She watches too many movies. They even have climate controlled units, band rehearsal rooms, and will lend you a gassed up truck for free when you move in. This used to be the old Duquesne Brewery if you can believe it. My how South Side has changed. Speaking of South Side, it's a great location for me since it's pretty close to home. Plus, as the redheaded girl who initially rented the unit to us sez, "Yinz can stack," thereby maximizing space. So don't go out and buy a bigger house for your stuff just yet. WARNING: Make sure you pay your bill every month. I have automatic payments set up, and twice this year, I switched cards because of my bank and forgot to tell them. Nonetheless, I got notices in the mail since the old cards didn't go through. They will tack on late fees and even auction off your stuff if you don't pay. Luckily it didn't get that far. Whew!

OK, before anyone freaks out here with the 5-star review, I hired these guys to move about 600 sqft…read moreof oak flooring (~1,800 pounds) from my garage to the room above my garage. No packing, wrapping, boxing, or prep work required. Just the stairmaster-from-hell. And they had to be careful not to damage the walls going up a stairway with a U-turn landing while carrying 60 lb bundles of 7' flooring. The two gentlemen they sent were great, got to work right away, and moved the entire batch in exactly one hour. I could not be happier. My back REALLY could not be happier (I moved the first 600 sqft myself and am still paying the price). Zero complaints, good hard but careful work. I will give you a caution when you set this up. The first estimate you get will be nice and low. As you move through the system, times and costs will grow. Gently remind them of the original quote for # of hours, minimum travel time, materials, etc. that you received. I did and they honored their original estimate. They had added a materials charge which I had them remove (giving them the benefit of the doubt, it's a large-ish company and whoever was processing my final invoice probably didn't get read-on to what the job entailed). So, no vases to pack, no mattresses to move, hence I can't judge them on that. But they accommodated my schedule, came when they said they would, did a great job, and charged me the amount I was promised. I would absolutely use them again for this type of job. My back agrees.

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.