Our service at Guardian Storage Shadyside was the best!! They have been great at answering my questions and communicating what to expect. Filling out the paperwork and getting our unit set up was super simple thanks to Matt! He was awesome and helped answer all our questions. Everyone here has been friendly and kind. I'm glad to have my things stored here knowing they are safe and I'm paying a good price for the unit. read more

Every person working here is amazing. They were our first contacts after planning the move to Pittsburgh, and they really represent the kindness that I've experienced here from the locals. We've used them twice, on separate occasions, over the last 6 months. I highly recommend working with Guardian Shadyside!! read more

I have a unit in the Cranberry location. Exceptional service and would continue using them. read more

Words cannot describe how helpful the people are over at Guardian Storage. Specifically, Ray, or as he calls himself "Ray of sunshine" (a very fitting name). Ray helped me turn what would have been an afternoon of moving into an hour, because of his knack for Tetris and his generous work ethic. Today, as I was pulling up to finally take all of my things from the unit, Ray was actually about to clock out. Recognizing me, and noticing that I didn't have any help today (to move my 10x15 ft unit) into a Uhaul, Ray stayed for an extra hour - helping me with my entire move. To the management at Guardian Storage 1) don't let this man go 2) give him a raise. To the customers of Guardian Storage, I hope you get the privilege of meeting this extremely kind human being. read more

I rented here for over a year and a half and 100% recommend this storage facility. Equipment is readily available whenever you need it, the units are in great condition, and everyone is very helpful. Ray in particular makes sure to go above and beyond. read more

This was a super easy process and the people there are great. The manager David was phenomenal and quite personable. The other staff were very welcoming and very personable as well. My roommate and I will be coming back here every summer to store our things from college. read more

I was in dire need of a storage unit and moving van yesterday and am so utterly grateful to David and Ray....true angels at the Guardian Storage on Centre Ave. I was super stressed when I got there since I had less than 2 hours to get registered, drive to get my stuff to put into storage, drive back to guardian storage, unload my stuff and get it into my new storage unit before they closed for the evening. Thanks to David --- who got me registered in the system super fast, and Ray --- who unloaded almost the whole van (before I even hopped out) and carried all that stuff up to my unit (without even letting me help), what started out as one of the worst days of 2021 turned out to be one of the best! Thank you so very much! read more

I highly recommend Guardian Storage. We had our stuff stored in the Centre Avenue location. Due to the ridiculous amount of rain we've had in the last week, our unit (and others) had water in them. We were notified the day after the big rain by text, email and a personalized call telling us that our unit may have gotten wet and we need to come in as soon as possible to check it out, and if we couldn't be there could we give permission for them to cut the lock. We went in on the 4th of July. All workers were present. One worker showed us to our unit, started feeling around for wet spots, taking pictures, and helped move/carry things. They then offered to move all of our stuff to the brand new Forest Hills location. They had called all local movers and booked everyone they could, so they could move everyone ASAP. We showed up the next morning, and all of our stuff was being loaded onto the truck. We met them at Forest Hills were we filled out paper work, have a month free, a claims form and are now stored in a beautiful new building. The movers, moved everything back in and helped identify any boxes that felt damp. The ones that were wet were set aside to dry. For folks that had a lot of wet items, they were given another unit (free) and restoration was coming to dry everything out. I'm saying all of this because Guardian actually did not need to do any of this. They could have just given us a claims form and told us to move everything out. They went above and beyond on a holiday week to try to make everything as easy as possible. It is a really crappy situation for everyone involved, and they handled it with class. However, a quick google search can tell you that this response is not the norm. I recommend Guardian Storage and I know that they do rounds to check on everything and if there is ever a problem, I trust that I will know as soon as possible and everything will be okay. read more

I trusted Guardian Storage with all my belongings during a cross country move. David was extremely helpful in accommodating all my requests in regards to the storage unit I needed. Even though I found GS very last minute, thanks to David's quick responses, I was able to book the climate controlled room I needed within 30 minutes. He absolutely wants to make sure you are treated well. I highly recommend Guardian Storage Shadyside. They are very flexible in making sure all your needs are met, they are helpful, they are speedy, and very competent in what they do. They will be my go-to service if I ever need storage help again. read more

So pleased with the facility on Centre Ave.--clean and secure--and especially the customer service! Matt was outstanding, as efficient as he is personable. Everything was clearly explained with a lovely sprinkling of good-natured humor. Impressed by the whole operation.. read more

Very clean, efficiently run, easy unload from a moving truck. David, the Manager offered great info about storage and Pittsburgh. Just one less thing to worry about during a stressful move. read more

This review is for UPS package pick up: I was out of town while a UPS package was going to be delivered to my apt so had it rerouted for pick up at this Guardian Storage. The experience could not have been easier - there is customer parking available. I was greeted with a friendly face, able to retrieve my package via electronic signature and a nice worker there carried it out to my car and put it in the trunk since it was a large awkward size. Given the experience I had if I ever needed storage facilities I would look here! read more

Ray is an absolute treasure for this business, and so is Christina. They always give such speedy, friendly, and competent help. The place does have bad phone issues, but that's not the fault of the local staff. You may experience a lot of frustration going through the corporate gatekeeper phone system,so make sure that you do call the local number. There appears to be no corporate provision of cordless phones to this location, so the phone rings and rings while the employees are helping customers while away from their desks. Well, I'd stick with it. Ray and Christina will make your subsequent visits terrific. read more

Great service, clean and dry space for our classic car. Would do it again.

I picked Guardian storage solely based on it's location and that a friend of mine used them without any problems. I have never used another storage unit before, so I don't know how this one compares. I felt the rent was a bit high, but as I said before, I have nothing to compare that to. The facility was clean and access was never a problem for me. Having to wait for an employee to operate the elevator for you was a bit of a pain sometimes, but it is to be expected with any city storage unit. The management seems to really care about customer satisfaction, as they reach out often to make sure everything is on. Overall, I was very satisfied with Guardian Storage and would use them again if I ever need a storage unit. read more

Pleasantly surprised by Guardian. Their hours are convenient and the customer service is awesome. It's an added bonus that you can reserve a moving truck when you sign a lease! Overall, very great experience so far! read more

When I drop in to bring order to my stored history, there's always a warm welcome. The folks there listen to your need and help you get to a solution. I have gone from a mid-sized (5x10) unit to the small(est?) 5x5 unit. They congratulated me! Truly interested in seeing people succeed with a controlled purge of a hording past. Hours also extended since I started renting. read more

Your folks at the Walden Street, Aurora Co, facility needs training on what customer service is and looks like. I have called at least 6 times and have spoken with 2 folks in the office, as well as a couple of reps in your call center. Each time I have been told of an opening date, as well as "I will have the manager call you back". No one has ever bothered to call me back. I have received 3 postcards in the mail. The last one states that the location is now open. That is a lie. Last week I was told that they will be opened today, Monday, July 15th. Again, they are not open. Today I was told they will be opened next Monday. Most likely a lie as well. You will never have a successful business with unhappy potential customers. You've now lost my business. read more

Guardian storage has gone very down hill since the pictures shown on yelp were taken. There was also a massive rain storm and the staff was not helpful in answering any of our questions and we had to drive a very far distance to go and clean out our unit. They would not let us keep anything that was even slightly wet and we couldn't fit everything that was wet in the car. The water leaked through the ceiling and my unit was on the 5th floor. If you want to store anything of value or sentimentality, don't store it here. read more

If anyone needs to store anything for any length of time, Guardian provides all the options and more! Excellent service provided by the manager John Hoburg, he is the best customer service person you will find. I recommend this company location highly! Very well situated, across wholefoods and close to everything in the city. read more

Everyone there is great, especially John. I have experienced many different storage companies and this is by far the cleanest, friendliest place I've ever experienced. I love them! read more

Although Guardian is a bit more expensive than some other spaces they were extremely helpful with getting a space. It was the smoothest part of my move to Pittsburgh. Highly recommended. read more

Guardian's units are really clean. The garage area was large enough for lots of people to be moving at once. I liked that the units were all indoors, so I never got wet while loading or unloading. The guy Chuck who runs the freight elevator was a HUGE help. The one complaint I had was that the "free use of the truck" was a little misleading. I had to show proof of my own auto insurance AND pay $20-something to lower their insurance deductible from some number to $500 while I was using the truck. That whole thing seemed like a bit of a scam to me. read more

Until l find a place to live, I'm glad I have the peace of mind that comes with know that my worldly possessions are safe & secure in a weather-proof, vermin-free, clean environment. The employees are friendly and attentive, the hours are excellent and they are centrally-located. I'd recommend Guardian Storage Solutions without hesitation - remember you get what you pay for! read more

John and Matt, who run the facility, are professional, friendly and efficient. The gentlemen, who run the elevator, are as well. I felt completely comfortable that my possessions were safe. Being able to get a box truck for a nominal fee on both move-in and move-out dates was a lifesaver! Would use them again if I needed storage and have recommended to friends and family. Ten stars! read more

Great, honest people. My husband and I had a complicated situation with our awful moving company. Matt and John went above and beyond and took fantastic care of us and our stuff which was shipped from CA without me or my husband present- and a less than helpful moving company. Thank you, John, for all of your help! You took so much stress out of a chaotic situation : ) read more

I have used Guardian Storage for two years now for my daughter to store her college belongings over the summer. Since we live in MA, and she goes to school in PA, I had to do everything online. I found the service to be superior and the people (John and Erica) to be very helpful. Drop off was easy and pick up was even easier! Her stuff was in the EXACT condition she left it in and our pallet was ready to be picked up when we requested. I would HIGHLY recommend Giuardian Storage to anyone who needs a storage facility. read more

Very well run - clean, dry and I feel the security is outstanding. Very easy to access if you need to add or find items. It may be a bit more pricey, but definitely worth it. read more

If I could give additional stars, I would! The facility is very clean, well-maintained, and secure. In comparing other storage facilities in the area, I felt the pricing at Guardian was excellent. Most importantly, the staff has been great so far. We worked with John and Matthew who helped to make a very stressful cross country move bearable for me and my family. I would highly recommend Guardian to anyone in the market for a storage unit in Pittsburgh. read more

I have used Guardian Self Storage for over 10 years. I was very pleased at the condition of my "stuff" after all that time. The only difference from the time I put it in to the time I took it out was a layer of dust! I would use their services again if I ever need to store anything. Their hours of operation made it very convenient for me. read more

The staff are resourceful and freindly. The environment is safe and clean. I feel at ease leaving my valuable items in storage with them.

I had rented two units for over two years. Moved in from Shadyside, so, the location was very convenient for me. John Hoburg does a great job running the facility; he is very responsive, accommodating, and very resourceful and creative, e.g. when it comes to solving problems with moving things in and out. His team overall is very friendly and helpful. Got help from them with lifting a heavy item and rolling heavy pieces of equipment onto a truck (John even offered me to keep the piece of plywood he used as a ramp to bridge a gap between the dock and the truck). The building is old but in very good shape and clean. Storage units are inside on different floors. Access is restricted to business hours and the elevator is employee-operated only. But that works actually very well. Always felt that my things are better protected than in an outside storage facility with direct access. They have carts to wheel things around and other useful tools, e.g. a forklift. Indoor loading dock area is very spacious, easy to pull in and out with a truck. On my move out they let me place a PODS container inside the loading area - very convenient and spared me the hassle of getting a permit for the container. They have their own truck one can rent for a small fee, and it has been very helpful on several occasions. Paperwork is handled very swiftly in general, never had to wait for anything, and communication via email works very well. They sell moving supplies, offer free coffee, have a beverage vending machine, and I even got a free slice of pizza on my moving out day. I was on autopay and never had a billing issue. At some point, they needed to move the things from one of my storage units into an different unit for work on windows. I had left keys for my units in their office. So, after confirming with me, they were able to access the unit on their own and did a great job stacking everything up properly in the new unit. Overall, a very positive experience. read more