We've used the Penn Ave facility for a year and finally emptied out the unit. However, the entire time we've been treated really well, our unit was always secure and the way we left it. when we did have an issue, we were called to be made aware- which we really appreciated. This particular facility has ALWAYS been clean, neat, and well- kept. We've never felt unsafe in the area. w Were absolutely would use this facility again ever we need storage space again. read more

Super easy to find the facility and unit. Very clean and safe. I'd definitely recommend.

I would not recommend they tell you your storage is one price and the next month. It's a totally different price. This happened to me on several occasions. I will no longer be rent with them. read more

I have rented a storage locker at this location for over 10 years. I usually felt safe there but over the last year or so there have been tons of workers and other people in the storage facility. Well last week I went to my locker after a few months and it was completely empty: everything was stolen! It has been 5 days and I've yet to have a call from extra space and they have done nothing to help me resolve my issue. I was told they will look at the security footage when they have time. I believe this was an inside job by someone who works/worked there and their lack of effort or concern to my theft helps justify this to me. I had over 300 pairs of shoes stolen. 24 or so storage containers filled with toys and collectibles. A collection of Casio watches. Multiple containers and bags of clothing A slot machine. Books 75 skateboards. The amount of items would have required multiple people; a large truck to take this all and multiple trips on the elevator since my unit was on the 6th floor. This location is in total neglect because there is no way nobody saw this happen. They are also in full neglect because they have left ladders on floors during construction and that made it easy for someone to climb up and to look over to my locker. I even had an employee tell me this: she also said that there was a reported robbery 2 months ago around the same time as mine; on my same floor; yet the neglected to alert me or anyone else on the floor or the authorities. She said she didn't think it was a big deal since the owner didn't really follow up. Noah read more

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Great place to store items for any amount of time. I did my research first before deciding on this place. I looked at rates, proximity, access and facilities. Rates here aren't bad, they all depend on the size of the unit you are looking for. When looking for a spot, check online first, there are deals to be found if you reserve online. After you reserve you should receive a phone call shortly after from the facility you booked with. Good thing here is they automatically bill you so you don't have to worry about another monthly bill. Proximity was good because it's right on one of the main drags in the city. Several different entrances so you can access it from almost anywhere. Access is a bit limited, Only during business hours. So therefore if you can't make it before 6 p.m. on most nights, then you basically don't get in. Closed on all major holidays. Access keypad for when there is no one at the main desk so you can gain access to the building. Facilities: this particular location is all indoors. All units are located in an old warehouse building (or at least I think it is). Elevators for access to the higher floors with carts to help load your stuff for one trip up or down. Loading dock out back, the loading dock also has a ramp for easier access with items you just need to roll up there. Being indoors means this place is temperature controlled, no need to worry about moisture either. They also have indoor loading docks in case the weather isn't cooperating. Pull in and unload without worrying about getting soaked or ruining your stuff. **Other things to note about this place: boxes, bags, locks, etc. are available for purchase in case you are in need of them. The staff are super friendly and swift at what they do. Just like a lease on an apartment, give notice before you move everything out (at least two weeks notice). read more

The manager, Bill, in the Pittsburgh Penn Street location is absolutely the best!! He makes storing easy. He is patient with novice clients, fast, efficient, truly perfect service! Highly recommend this storage location for students. Bill made sure that our student had all the space she required. We also use this company in Southern California and get great service there too! read more

The building is very clean, well lit and very secure. The people that work there are friendly, polite and understanding. they work with you if you talk to them and keep them informed. They're able to assist you more than what you would believe. read more

Bill who runs this location was just fantastic in helping us get what we needed. I called him from out of state and he secured my unit. He even gave us tips in storing a bed. All in all I highly recommend this location read more

Beware random price increases and required insurance. Within just 3 months of being here, my price increased 25% with only 30 days notice. I moved my stuff out of their storage because I didn't want to be held accountable to their random price increases. They also steal a little extra money from you by requiring you to insure your unit through them and it's very pricy with no flexibility. read more

There are many places you can store your goods, but only one customer service team that treats you like family. Bill and Michelle make all the difference, and always find a way to accommodate your needs. It's been a consistently excellent experience throughout. read more

Great place to store stuff for students. Able to fit bed, couch (on end), kitchen table and chairs, bureau, end tables, 2 desks, and loads of boxes (1 bedroom appt) in a 5x7 unit. Heated in winter, but no A/C over summer though. Thank you Bill for walking us through the options, giving us a tour, showing us the ropes, and making the rental a breeze! read more

Nice clean storage units, with friendly staff and decent hours (open on the weekends). They have dollies to bring stuff to your unit. Another key point is that they pro-rate your last month if you know your move-out date, so you don't have to pay for that full month. read more

This is really a great place. Employees are really, genuinely helpful. Thank you!! read more

Very patient and helpful. They are completely understanding when one is going through a life transition. The Wilkinsburg storage facility is safe with flexible access. Always a please to talk with Veronica and Michelle. read more

Ok place to store stuff, but they did raise rates on us 3 months into a 1 year contract.

Very friendly staff. There was some confusion over our getting a truck as they had scheduled someone over our time and we had only 10 boxes and small furniture items. Overall, very clean, well lit and climate controlled. Very convenient location read more

Very helpful and pleasant staff! ( Especially Michelle) The security here seems so much better than at the typical drive-up garages: You have to enter your code not just to get join the building, but also to go up in the elevator, and during the daytime at least, a staff person has a very clear view of everyone going in or out. Six or so carts are available for use, so it makes it quite easy to move large items such as couches into your storage area. The free truck for moving in is a very nice bonus, too. read more

I had never used a storage facility before, and Extra Space made the experience very easy and painless. They are very nice, informative, and professional. The facility is secure, clean, and well cared for. I couldn't be happier. Great staff, too! read more

I send in a money order 3 times bec they said they wouldnt sent a check and i couldnt load there website now after 5 months its back up and running. the money orders came to 1 90.00 each and they wont do nothing about them there prob sitting in there mail somehere. 5 days before my husbands ssdi vomes in there selling the stuff wont even wait but theres bnothing worth in there to sell u cant auction that kind of stuff so have fun, but do not go there if finances happen they will not help u. i was willing to pay them 890.00 on the 3rd which is about double if and when they get my money orders. god will get them one day. i was going to get them the debit info to automatically take it out on the 3rd. he told me he would my husband has cirrosis made him walk all the way up there which is not close thats the furthast he has walked since he got sick a year ago passed out half way home now hes in the hospital. read more

I would look for a more professional place to store my belongings. This place doesn't have your best interest in there heart at all. I'm a disabled veteran and I stored all of my household items in one of there largest storage for almost 2 years. The last snow storm (2015) we had they claimed there sprinkler system went off which was a bold face lie. You could look up in the ceiling of the facility and look outside. They rented me this unit knowing the roof was done. I did receive my full insurance but they got over cause they really try to tell you not to get insurance cause they never had a problem. Lies!! I downsized in March 2016 and purchased a smaller unit on a Saturday and there closed on Sunday. The next day Sunday I rented a uhaul & moved my belongings out of the large storage and thought I was able to utilize the smaller unit after loading the uhaul. These guys had placed there lock on my paid new unit. Meanwhile I had 6 carts of merchandise to store. I had to leave my belongings in there hallway, my fiancée was tired and over worked. Remember I'm a disabled veteran he basically worked all day loading the uhaul. (Me and my fiancée what little I could do). These guys let people shop thru my belongings like it was a free flea market. Then they called me and claimed they put my items in the storage. I said of course you will because you guys placed your lock on the just paid unit. I put in a claim for this event and I was denied because they're claiming it was my fault. I should of placed these items back in the old unit that wasn't paid for any longer. I feel these guys should of been fired and they should of been held reliable for there actions. Please do not utilize this forbidden Extra Space Storage. There customer service guys are crooks and thiefs. All they want is your money and your personal belongings. They could give a rat ass about you or your personal belongings. If you do use a unit I would suggest for you to double your insurance you just might need to replace your damage items. They are wolves in sheep clothing!!!!! read more