These folks are great. I had to rent a vehicle while my car was being repaired, they were so…read morehelpful and the prices are cheaper than other car rental agencies. I had to rent a vehicle for two weeks, and they were able to accomodate me without a problem. I will definitely use them again if I should ever need a rental vehicle. Thanks!

UPDATE: One Bad…read moreApple doesn't completely spoil the barrel, however, it almost does. I have rented from We Rent Cars and Trucks on multiple occasions because they have well-maintained vehicles at highly competitive prices. On multiple occasions I have encountered a man who works there who simply doesn't understand customer service and basic professional conduct. He has been extremely unfriendly and very unhelpful to me, and I have observed other customers experiencing similar interactions with him. When I was there the last time, I explained to him that I would like to change the card on which the charges were placed and he responded in a very negative and angry way. He said to me at 7:53 a.m., "Well you're going to have to wait until 8am when Lisa gets here." I replied to him by saying that there was no need for rudeness and poor treatment of a customer who simply wants to pay a different way, and that waiting 7 minutes would be no problem at all. My comment was met with anger and a great deal of eye-rolling. This business may rent cars and trucks but they must also provide customer service in the process of doing so. Except for Lisa, who is very friendly unprofessional, most the other employees with whom I have interacted here have been less than accommodating and conduct themselves seemingly without any manners, most of all the Male employee references earlier. I wish I could understand what goes through the mind of a rude employee in 2020 when anyone can post reviews about their experiences, thus mirroring the truth and asserting accountability into the equation. I will figure out the name of this employee and post an update soon. Ironically, one of the male employees helped me retrieve my box cutter which I had dropped in a crevice of the cargo van I had rented. He tried with several tools, but in the end the 12" vice grip pliers I provided did the trick. Strange how one or two of employees will go the extra mile for you here, and the rest of them seem to be total grouches, one much more so than the rest. FROM 2 YEARS AGO: My experience involved an interaction on the phone. The rep said that no amount of money was sufficient for renting a car without a credit card. Debit cards are not accepted regardless of how much balance you have in your account. The rep even refused to consider a cash payment in excess of the total value of the car for a 48 hour rental. He wouldn't rent a $7K vehicle for $10K in cash or debit card hold. This defies logic. There is no reason to refuse an offer like this unless you just don't understand basic business. Additionally, the rep was far from courteous on the phone.

I have used the Washington Blvd. location numerous times over the years. I have always had positive…read moreexperiences, the staff has been kind and professional.

I waited till the last minute to reserve a truck, and they called to tell me I couldn't reserve one…read morefor a week because it was so busy (it's summer lease time) but the customer service person helpfully suggested getting one of those U-boxes for storage, which so far has been cheaper and much less worry. I'll warn you it is a bit smaller than a 10' truck, but I was able to pack all of my stuff in it. When I came to get the truck, the guy at the counter was super helpful despite it looking like they were a bit understaffed. Don't remember his name, but he has a huge beard. I don't get people complaining about being charged for a full day, renting these trucks is so cheap to begin with. I read through some of the bad reviews and it looks like the majority are upset about having to talk on the phone for a bit longer than they wanted. If you're moving in Pittsburgh, I'd highly recommend this location for your rental truck.

Pure trash. Did not have the car we reserved available. Then despite DECLINING the additional…read moreinsurance, they charged us for it anyways adding nearly $400. They also charged us $25 a day for the toll pass which we also DECLINED! To make matters even worse they charged $125 d4 weeks later due to a few leaves and typical foot traffic dirt on the floor... it was October in the midwest! Cleaning floor mats and the interior in general is basic rental service. All of which the charges came in three separate and random charges that required hours of wasted time calling the useless customer service just to find out what any of it was even for. I will do everything in my power to ensure nobody I knows ever uses Budget or anyone they're affiliated with ever again. 1 star is too generous, but they won't allow zero.

I really wish I had looked at this before I rental my truck!! If you can please please use a…read moredifferent company they charged me twice as much as I was quoted and when I was told that it would be adjusted they only offered to pay me a third of what I was owed and refused to accept the proof and other emails I had received from them. Never again will I use them i just wish I could do a lower star rating

The location at 3000 Liberty Ave. Pittsburgh PA deserves 5 stars. The staff, from the manager all…read morethe way down are professional, very helpful, patient, and they genuinely look out for you. The U-Haul company in general is why this only got 4 stars. They are changing their business format to be as automated as possible and that's not a good thing. They really need to keep staff to rent from. Not all issues are addressed in a timely manner with AI programs and they can be costly up front out of pocket experiences even if they will reimburse you. Not everyone has the capital U-Haul does. I can't say enough about how friendly the staff is at this location. There are actually 2 locations closer to me however I pass them up every time because of the staff at the Liberty location and the positive experiences I've had with them each and every time I've rented from them.

Avoid this business…read more Literally never met people working at a company more rude and disrespectful. Angry tone, a lot of attitude, clearly hate working in this office. Everyone (esp Braydon P.) speak to their customers very very poorly. The treatment here is so bad that I will be taking the time to escalate to corporate.

General Manager Nelson was not helpful at all and was rude and condescending to customers. We…read morecleared our unit on Thursday(still paying for our unit) and returned on Sat to "check out " and end our contract. We went to unit to take a pic as instructed and saw our unit tagged "ready for next customer" before we had even communicated that we were ready to cancell our agreement. General Nelson was condescending and telling us we didn't do it the right way or we didn't understand. clearly we weren't ready to end our contract yet until we went to leasing office so why was it tagged if we hadn't checked out. Horrible experience due to mgmt and will find other places to give our business to. Instead of being condescending and rude he could have just went thru the check out process and said no problem at all , have a great day and gave us our receipt. Needless to say I will not be recommending this place on local campus fb pages.

I have used U-Haul before and they are normally pretty standard and unsurprising. This particular…read moreU-Haul was good too but I didn't like the way owner/staff spoke with me. I enquired if I can pick up the U-Haul in the afternoon and return it by midnight and she rudely declined that. I can understand that it could not be possible but I didn't like the tone in which she responded. I could however see that she was treating other "local" customers well (calling them hon and sweety). So, maybe a bit of discrimination there. I just wanted to take the U-Haul and get out of there. Next time I need a U-Haul, I will probably avoid this location if possible purely because of the rudeness of the staff/owner. Services were good as it is on any other U-Haul location.

I previously wrote a review about my experience in renting a car and having problems without…read moreresolution. The District Mgr Brendon at the Lower Burrell office and Maggie kept their word and persued an intervention from corporate to satisfy our experience. They went above and beyond and it is greatly appreciated Thank you Sharon

Car was clean and in excellent condition. I was unsure of…read moresome of the features, and the manager provided instructions without any hint of impatience, which I really appreciate. Check-in and return were quick and easy. Recommended

WORST customer service ever. This place completely ripped me off. I dropped my car for inspection…read moreon a Monday after making an appointment few days prior to the weekend. They took my car and the mutual understanding was for my car to be fixed within a day. They kept lying and pushing me "INTENTIONALLY" twice a day and they were extremely rude. I did not take my car until Friday at 4 PM (SINCE MONDAY - FOR INSPECTION ONLY). Even after I took my car with new inspection stickers, my car was not fixed at all. THEY CHARGED ME ALMOST A $1,000 FOR BU*&%$IT STICKER. That's not even legal, I'M GONNA SUE THIS PLACE!!

I reserved a 16' box truck for the weekend so that I could move from Sheridan to Crafton. I show up…read moreat the pick up time and, NO TRUCK. Not just my truck, they had no trucks at all. The man attempting to help me was unapologetic and seemed more interested in talking about how he had to run the place solo with his buddy who was in the shop. I would look into renting a truck from anywhere else but here.

The UHaul reservation system stopped working when I got there, but they gave me a truck anyway…read more(after waiting a half hour plus for it to be written by hand and every other customer who came into that shop interrupted the transaction and had me wait while others were waited on). Then they proceeded to charge me the incorrect mileage rate as I was originally quoted (charged ne 20 cents/mile over my original quote) and by the time I received my receipt it also claimed that I had the truck, that the entire transaction occurred, 2 full days after I actually rented the truck. Date wrong, mileage wrong, couldn't make the corrections outright but rather had to jump through hoops and talk to 4 different people on the phone to get the corrections made to this transaction, and now that's only a request for correction that has been submitted so I'm still waiting for both corrections to be made.

I had a very bad experience at this location they charged me a cleaning fee for no reason and when…read morei went and ask y the lady pointed in side the truck and said that she has to clean it all out but there was nothing there. i will never go back to them for any thing it was the worst U-Haul experience i ever had and i rented a lot of U-Haul s

Worst car rental experience ever!!! They provided us with a vehicle with bald tires. This was a…read moremulti day rental being used to drive from Pittsburgh to Philadelphia. Didn't realize the tires were bald till we stopped to get snacks for the road trip. Then had to get a replacement vehicle as this was unsafe to drive. The roadside assistance people routed us to three separate locations to get a replacement car. Why three? Because the first two locations were closed. Not only that the first location was 3 hours out of the way and in the middle of nowhere. The second location was almost on the way but closed the third location was about an hour out of the way but thankfully had a car that was safe to drive. We lost a full day of travel due to having to find a replacement vehicle. And due to rain we had to drive slowly and/or pull off the road for heavy rain. We spent almost 5 hours on the phone trying to locate the replacement vehicle. We incurred extra expenses due to the gas needed for the unplanned driving and the unplanned hotel stop. This vehicle only had 40000 miles on it. The tires should not be this bad. So what does that say? The tires have probably never been rotated, the car has probably never had an alignment, and obviously the tires were never looked at! Absolutely avoid this location. Your safety depends on it.

Reservation for truck useless. Customer service don't understand English and blow BS smoke at you…read more Tell you they'll contact you to find a truck after confirmed Reservation has no truck. Rented through U-Haul at high cost because of last minute reservation, but at least everything worked

Everyone with whom I spoke at City Center were friendly and helpful, especially Julie. I was…read moreimpressed that she called me back when she said she would, instead of asking me to call back because she was with a customer. I was able to move my stuff in much later in the day, despite their normal closing time of 2 PM on Sun., which was really helpful. I was left a detailed, clear note with instructions and the location things like the restroom/carts/elevator, as well as a lock and a lease to sign and leave under the door. This was my first storage experience, and it was quite positive, despite having my U-Haul reservation from City Center changed to another location.

Nick, You are amazing, both with the storage facility and…read moreUHaul rental. I had a brand new truck, easy to pick up. Storage was effortless also. Thank you so much for all your help!!! We will definetly recommend city self storage to all our friends. :)