Response to Storage Point NO- your take over of the storage…read moreunit did not leave me feeling "unsupported". What I said was the price increased -A LOT- and the new management was difficult to deal with. Pa laws did not make you raise the rates so much, or have multiple company names being used. It's shady. Additionally in a quick search on your claim the actions of this facility were done because of laws etc... (pics) To claim you will be reaching out to me is nonsense- you do not have my full contact info.

From the owner: Storage Point believes everyone deserves a convenient self storage experience. As a leading self…read morestorage provider, Storage Point takes pride in offering smart storage units in Zelienople, Pennsylvania. Storage Point utilizes modern amenities like 24/7 monitoring and smart technology to simplify your storage journey and keep your belongings safe. From flexible access hours to advanced security features and well-lit hallways, we prioritize the safety and convenience of our customers and their belongings. For superior storage units in Zelienople, trust Storage Point to meet your needs with excellence.

1st let me say- Becky the former owner no longer owns this facility. When she did the facility was…read moregreat. The new owners... - please take my advice and run don't walk. *The storage unit has gone up approximately $75 a month since they took over. (maybe a year ago) *They will send you a notification in the morning and literally hours later THE SAME DAY attempt to tell you are "past due". Then they will text you and say they are going to charge a late fee. if you literally do not immediately submit payment- ALL ON THE DAY ITS DUE- they will attach a late fee. * I was away when the unit was due one month. With the former owner this was no problem. A simple call and there were no problems. I was 3 days late. so day 1 it was due, 2nd day didn't pay. 3rd day I remembered when I sent someone there to pick something up for me and they called and said it was locked. it was the afternoon of day 3. Yes, it was my fault for forgetting to pay it. i take responsibility for that. I Called to make the payment and had to go through an 800#. Not the owners in Zelie. ok. They had no idea where this unit was or who the owners were. They also went by a different company name. They were however nice so in my frustration I guess that helped. They told me they lock the units when they are 3 days late but that she saw my unit was locked yesterday. (meaning 2 days) . She could not understand or explain it & apologized. I paid the bill. She gave me the code to unlock the lock. She was helpful and as we talked a few minutes she said THEY GO IN YOUR UNIT IF LATE 3 DAYS AND TAKE PICTURES OF YOUR THINGS. These pictures are kept in your file if they ever need to sell/auction your items. I was floored. I thought surely she was wrong. I called back 2 additional times - told all 3 times this is what they do. So you have no idea when they go in, because the 800# had no idea why the Zelienople facility was doing things the way they were. you do not receive notification this will be done. You have no idea how many people have been in rummaging through your things or if things were taken - its your word against theirs... * additionally for months it felt like the shell game as charges for my unit were billed to different company names. it was storage depot, Zelienople mini storage, storage point.... So you go to pay on their site- you are paying Zelienople mini storage. The page changes to a different name and your credit card will say something else. I didn't like this at all. It felt shady and it wasn't just one time. I understand sometimes you have to use a storage unit as I did... but don't use this one. Save yourself the headache.

I've been waiting two months for my deposit back and they're ghosting. I sent a photo of my clean,…read moreempty unit and they still tried to charge my card again. Thankfully I removed it. I will be contacting the attorney general next.

I needed a place to store my cargo trailer for a year so it would be close to my annual Pennsic…read morecamping trip and Zelienople Self Storage took care of my contract, choosing a site appropriate to parking/unhooking the trailer, setting up payment, arranging my security gate code, all with timely email and phone replies while I was about 2000 miles away. I really appreciate how they just helped me safely store my trailer and it was an easy process. Thanks for running a great business!!!

From the owner: Zelienople Self Storage - Safe - Safe Storage Facility - Storage - Storage Units 5X10 to 10X30 and…read moreoutdoor space for Boats, RV's etc.

Fantastic service! Great quality! And the price was better than any other company I checked out…read morethere on the web! Super friendly, courteous, and polite! I won't go anywhere else, and recommend them to everyone I know!

I previously rate this company high. However I just found out how poorly the handled my furniture…read more Upon sitting on one of the beds it BROKE!!! Also, I have 3 useless bookshelves. The pins needed to hold up the shelves are missing. Isaiah told me they were in my old home office tape together in a ball. I went back there and found nothing anywhere I looked. Afraid to sleep on either bed that they reassembled. I removed the photos and changed the rating because Jerome from Moving ahead did an excellent job of correcting all our issues. I view the measure of a company not only on the original work but how they handle any issues that occur from the move. Moving Ahead Services did an excellent job correctly every issue we had. I recommend this business.

The facility itself is nice, clean and easy to access. Not very competitive price wise, but you are…read morepaying for the convenience of having your stuff right here in town. I know I appreciated the friendly staff and well-maintained facility. A great place to store your stuff!

From the owner: Butler County Storage company in located in Downtown Butler. Lock Solid Storage provides: Online…read moreAccount Management through a Mobile App, Climate Controlled Storage, Business Record Storage, 24/hr HD Surveillance, Secure Access, 2 hrs free parking, Month to Month Rental Agreement.All Major Credit Cards Accepted

We used this company recently for a move from our two bedroom loft in downtown Pittsburgh to a…read moretownhouse in Lawrenceville. Overall we had a very negative experience. We had been planning the move with them for weeks. Leading up to the day, we were very straight forward about how much stuff we had and the difficult items we had. In our opinion, this move should've taken 4 hours. It took almost 7. 1. We paid for three movers at $239/hour. Many times throughout the day, one of the guys frequently was standing around on his phone. One of the other guys wouldn't stop complaining. Frequently the two guys I just mentioned were doing the work of one person - such as moving items on dolly to a truck - does that really require two men? We paid for three people, but after considering the poor work ethic of one of them and the fact that two people were sometimes doing the work of one, we really only got 1.5 people. 2. They damaged several pieces of our furniture. And didn't come with enough supplies to protect all of our furniture. (We ended up having to use our own blankets to protect our headboard). See photos provided. There were multiple scratches made to expensive wooden pieces, and giant holes ripped in the bottom of our mattress. 3. My husband called the company in the middle of the move to see if they could have a word with their crew, because at that point we were pretty unhappy. Asked if he could have them please pick up the pace because we were paying by the hour, and it was taking longer than expected (see note 1 about paying for three people but only getting one and a half due to playing around on phone and doing inefficient work). The response from the company was that we had "unrealistic expectations" and they didn't help us at all. So according to this company, expecting to get three peoples amount of work done when you paid three people is unrealistic. Expecting people you are paying hourly to not be on their phones is unrealistic. Expecting people you are paying to be professional and not complain incessantly is unrealistic. They made no attempt what so ever to make things right. 4. By the end of the day, even the crew lead was visibly annoyed by his crew. He was a hustler and the only reason this review is getting 2 stars instead of 1. 5. Forgot to mention the couch. We have a three person seater with a sleeper couch. We warned them ahead of time that this would be the hardest piece to move. Two of the guys tried for about a half hour to get it out the front door before my husband had to go and show them how to do everything. Then they proceeded for an hour after that trying to get the couch into the elevator. We told them it wasn't going to fit and they would have to take the stairs (When we moved into our place 2 years ago, movers took it UP the stairs no problem, very quickly. We are only on the third floor). They repeatedly said "yeah, we're not doing that" and proceeded to complain and take more and more time that WE were paying for. Eventually they had to take the stairs, of course. So it effectively took them 1.5 hours to do something that took a different company (the one that helped us move in) less than a half hour. Overall they started at 8am and ended at 2:45 pm. We paid over $2,000, for a job that took way longer than it needed to. We paid for three men and didn't get the power of three men. We have damaged furniture. And despite all of this, we were told that we had unrealistic expectations and they were happy to take our money. We felt scammed and wouldn't use this company again. Save yourself the time, money, and headache. Do not hire this company.

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.

Judy was very polite and responded quickly to messages. The outside unit I rented was nice and easy…read moreto access and no pests or rodents got in as it is nicely sealed. If I ever need to rent again this will be my first choice in Butler.

From the owner: Hillvue Self Storage is a new high quality climate controlled storage facility serving Butler…read morecounty Pennsylvania. Customers are generally allowed to store non-perishable material in the facility including personal items, furniture, motorcycles, overstocked retail wares, etc. Call us today for more information!

This company moved us from Ohio to Florida. They did over $10,000 in damage to our furniture and…read moreover charged us. You will be better off with a different moving company.

Do not get these people to move you thay will take your money and not do the job and thin tell you…read morethay can't give it back and take your things apart and not pit them together and say that don't put things together but thay can take them apart and thay don't place things where thay need to go thay put it where thay feel it can land vary bad job these people need to go out of business