My best advice about Compass Self Storage is just stay away. When I signed up, there were red…read moreflags, but I ignored them because I was in the middle of moving and in a hurry. Don't make the same mistake. The employee who signed me up is named "Lisa." On that day, she offered to sell me a padlock for my unit. I agreed to buy one but then neither she nor I could get it to work. I eventually suggested to her that this padlock was defective and I would like a different one. Her reply? "OK, but you'll still have to pay for the first one." Red flag!!! I actually had to explain to her why that was unreasonable. In the sign-up process, Lisa also gave me the wrong code to use at the security gate. Furthermore, she entered my email address incorrectly in the system, meaning that I never received any of the bills or emails I was supposed to get. The first two months I received text messages that included a link where I could pay my bill. That worked fine. The third month, I did not receive this. I tried for days to pay and/or create an account on the Compass website. It took days of texts, phone calls and emails to figure out that Lisa had entered my email wrong into the system. By the time she finally fixed her error so I could pay my bill, I had been charged a late fee of $20. Instead of removing the late fee caused by her own error or taking any action to help me, Lisa proceeded to call me every single day for the next ten days, leaving messages that my account was "urgently overdue." She now refuses to remove the late fee and even more late fees have been assessed. At one point, I spoke to a different employee, Joe, who was very nice and said he'd make sure they stopped harassing me. However, he didn't do anything to help and I never heard from him again. The very next day, a Sunday, Lisa called me again from her personal cell phone acting as if she didn't know anything about my conversation with Joe. I have left three messages with a regional manager named Mike Marcott. He finally called ten days later. Unfortunately he was even less helpful than Lisa. He would not listen to what I was saying, and interrupted me constantly. He was rude, sarcastic and disrespectful. For example, I mentioned at one point that I am an attorney. He replied: "Well, if you're an attorney then maybe you should read your contract." This is not the kind of people you want to entrust with your belongings. I asked Mr. Marcott for a phone number for his supervisor, and he claimed in a very sarcastic tone of voice that he did not have a supervisor. I asked several times, and all he would say was there was no one higher in the company besides him. Imagine that. Luckily, I have found a different way to contact the supervisor he supposedly doesn't have..... In summary, just stay away from Compass Self Storage. Their business practices are unacceptable and no one there actually helps you.

The actual movers where really good however they didn't start until 3 pm and then the office…read moreovercharged me. They charged me for 12 rolls of packing tape when they barely used a 1/2 roll. I called twice for a refund of that charge and they kept saying g they would do it but never did. The customer service in the office wasn't great as they never updated me on the timing either as I had to be the one to keep calling.

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.

I spoke with the owner of this business about storage space and he was very helpful and spent time…read moremaking sure my questions were answered and my site visit was prompt. Nice job.

From the owner: We offer a variety of storage services. Indoor self-storage units in a range of sizes as well as…read moreoutdoor vehicle storage. Book now online to save up to 50% off our standard monthly rate.

This facility is very clean and offers exceptional security and customer service. We maintain a…read morestorage unit for overflow furniture, and recently, we needed a large unit to store an entire family room's furniture during repairs to our home. John is the manager, and he goes above and beyond to ensure customer satisfaction. We give John and Guardian our highest recommendation.

Well run, efficient, organized shreddingevent with fantastic staff. I plan on returning next year…read more Guardian rocks!

So I have been there a month. When I first got my unit I clean out mouse crap, two days ago I had a…read moredying BAT fall out of the garage door opener right in front of me. Also they charge me for a 10x5 ( assuming 10ft width and 5ft depth) it most certainly is not 5ft deep. When I called about the bat the bat I got no apology and was basically told "it's wildlife it happens". Also I know this isn't a big deal but I bought my lock from Walmart, not them, and came in today and they put a sticker on it with there lable, it's my lock why are they putting anything on my property?

It's really too soon for me to have informed opinion about my new unit at public storage on…read moreMcKnight road. We just moved in on Monday the 26th. So far I have no complaints about the place. It looks clean and Deborah has been helpful on site and on the phone. I like the ease of having hand carts available and the elevators being so accessible and large. So we'll see how it goes but so far so good.