I have never written a review for any service I have had in the past. But today was different. Jose and Jesus arrived at my house on time, spiffed up right, in a clean new van and ready to go. I say this because I also had called another plumber prior to calling Roto-Rooter. He showed up 3 hours late, sloppy dressed and the van was a mess. He didn't know what to do or tell me and still charged me for showing up and walking around scratching his head only to ultimately tell he couldn't figure it out or fix / stop the water leak. So, back to Jose and Jesus. They were empathic to my situation. Listened closely to what I was experiencing, and within 15 min, found the culprit and fixed it. No mess, no confusion, all professional and their many years of experience was overwhelmingly obvious. I can not thank Roto-Rooter and specifically Jose and Jesus for their outstanding customer service! So, if you ever find yourself in need of a Plumber, you have a trustworthy friend in Roto-Rooter and may get to meet Jose and Jesus. And I know, then at that time, you too will be amazed with their service. Do not call another chuck in a truck or man in a van. It will be a waste of your time and money. They cant hold a candle to Roto- Rooter and their team. I also know and am confident, all their staff is just as remarkable as Jose and Jesus were for me. I worked with Mary in the office and she was fantastic and quickly scheduled my service call too! Outstanding work and customer experience for me with Roto Rooter and their entire team! Sincerely, Greg Z Pflugerville Tx, read more

Got home last night after a week long trip only to find out the water heater was leaking from the top. Called Roto Rooter immediately and they scheduled an appointment for first thing in the morning. Lenny was our plumber/technician, and he's a rock star. He took a quick look, realized that the water heater needs to be replaced. We were still under warranty, so he called warranty company, got the replacement approved, went by the store, got and replaced the water heater, all in a matter of 3 hours. Great job Roto! Great job Lenny! read more

You might think the Roto-Rooter man isn't real exciting... and you might be right, up until the time when your drain clogs and then he's some sort of superhero. These guys are just what you want in a service company; they get to you quickly, they arrive when they say they will, they send a guy who knows what he is doing and does a good job. What more could you want? read more

Are shannon m., bob z., and sean d. all Roto-Rooter employees? They're all 1-and-done reviewers, posted in a 3 week span. Maybe the same person. Looks suspicious. In 2002, Roto-Rooter came out to my house to repair a water main leak. The guy, first name starts with L, was unprofessional, borrowed my PVC cement stored in the garage. Water pressure was a little lower after the repair. I believe he got dirt in the main water line. I had to buy a new washing machine for shortly after that could work with lower pressure. In 2005, the main water line began leaking in the same spot as the repair. It was no longer under warranty. I called RotoRooter again in hope that they would realize their shotty work, and give me a discount. Big mistake. No discount. This time the guy was 2 weeks out of training, and a very slow worker. First he quoted me $1200 to dig up the main water line, and lay in copper pipe. I paid day laborers a $100 to dig. Then his price came down to $350 for just the pipe replacment. He took about 10 hours to lay the pipe in the ground and make the connection. Nice guy, but not competent. Low water pressure continued. Usable for household stuff, but sprinklers can barely function. 2010. Extremely low water pressure in every faucet. Unlivable conditions. I blame sediment or dirt in the main line. Must call plumber again. This time it will be Union Jack or Christiansen brothers. Conclusion: It's important to do things right, and RotoRooter does not. read more

Best plumbers in town! Great customer service! Professional! Highly recommend! 5 Stars read more

We had a problem with our hot water heater's pilot light. It would not stay lit. Our service tech, Carrie, showed up on time (actually faster than we had anticipated). He fixed the problem within an hour and was on his way. Before he left, however, he gave us great feedback regarding the problems, possible solutions for the future should this happen again, and a warning about Texas laws changing soon in regards to hot water tanks. Great service and very informative, will definitely call them again! read more

Called to schedule a maintenance appointment for a Monday afternoon. They called me monday afternoon and cancelled. Rescheduled for Wednesday. They said 4-6 pm. 6:30pm Wednesday and no one had called. Called twice to find out what was going on. 90 minutes later they called me back at 7:45 to cancel again. People have lives. Don't book 2-4 hour appointment windows that you can't meet. read more

My husband chose this company because our kitchen drain was clogged and they could come out on the same day as called. We were given a 2 hour window, which was great. As agreed, the technician called and said he was on his way. My husband raced home from work to meet him. 1 hour and 45 minutes later, the technician arrived: Strike 1. He surveyed the problem and quoted us $340 for a job that he agreed would take less than 30 minutes to solve: Strike 2. He advised us that we could print a coupon from their website to reduce the price to $300 for a job that would (still) take less than 30 minutes: Strike 3 Our drain is still clogged, but we have not had $300 stolen from us. We just aren't THAT desperate. read more

Our Kitchen Drain clogged. I had already spent time on clearing my drain so I gave him exactly what to do. He spent 15 min running a snake through drain cleanout point and charged $320. The drain clogged again in a week. He shows up again and says he would charge another $350 to put snake through the drain under kitchen sink directly. When I argued and told him that I had only one problem that my kitchen drain was clogged and that still is my problem. How can you charge $350 more... He did some drama calling his boss and all and then runs another snake through the kitchen sink drain hole. But no progress and kitchen is still clogged. Then he runs a camera (and says I will do it for Free)...and then in a minute came up with diagnosis that there is a Belly in the line and it would cost $14500 to fix it. He went without fixing my problem and giving me wrong diagnosis. Then I ended up calling my warranty company and they sent somebody who also ran a snake first but told me that there is greese in the pipe and snake is puncturing it and not actually cleaning it. He suggested we do drain jet cleaning with pressurized water. He did that in 30 min and all started working properly. I would never call them again ever. read more

This review is for whichever office services Hutto Texas: We schedule an appointment for an estimated only for a Thursday and they gave us a three-hour window from 12 to 4. I requested the last appointment possible for that day because I work in downtown Austin and would have to come all the way to Hutto. I was given a call at 12:08 to let me know that they were on their way so I needed to reschedule for Saturday. I was given an appointment for 9:30 to 12:30 p.m. and requested first available if possible. I was told that that should be fine. I wasted my entire Saturday morning waiting on them and even called to see if they had an estimated time and was told they would call me back. I received no call and the service tech was a no-show not did they call to offer a reason. Not good for a household name I remember from my childhood. Not a good look at all. read more

They don't show up. Instead they give you a four hour window so you need to leave work early and wait around all night. Then fifteen minutes after the end of the window they call you and say they can't make it that night and ask to reschedule. No thanks I'll just go with someone who bothers with customer service. read more

Roto-Rooter Plumbers 8/13/10 Discovered a BIG leak in my downstairs bath and bedroom in the middle of a work day. Called Roto Rooter and they had someone out within 2 hours. One hour later pipe was replaced and leak stopped. Curtis was our technician and he was polite, efficient and walked me through the problem and showed me how to turn everything off in case of future leaks. Def reco. I am no handy person and appreciate the quick and reliable service. read more

Please dont count on them to actually show up to scheduled appointment. Our water is off and we were relieved when we set an appointment for a plumber to come out and help us. We were told someone would be out between 4-8 so we cancelled our plans and waited. At 445 I recieved a call tellimg me that they would not make it and could fit us in on monday. I would have found another soultion if I knew they would not be reliable. Dont count on them to be where they say they will. read more

I woke up to a burst pipe to the water heater in my garage. The plumber they sent out, Francis, couldn't have been nicer. The water is in a tricky spot, making it hard to even get to it.He figured out a clever solution to repairing the pipe and got my water back on in under 3 hours. read more

The plumber showed up at 5 pm when service was set for a 10-2 window. I paid a premium for a garbage disposal install. Discovered it was leaking after he left. Called and got put on hold for 10 minutes. read more

Many thanks to Shannon for coming to my rescue when I managed to clog my kitchen sink in a Sunday night. He was courteous and knowledgeable and got the job done quickly and along the way I got a handy lesson on all the things I should not be grinding in the disposal and sending down the pipes. read more

WOW! WOW! WOW! I called and got a very nice tech out on a Saturday. He said he was scheduling another tech with a camera to come out on the following Monday. No call. Then on Tuesday afternoon I missed a call from Illinois which come to find out was a tech on his way to the house. When I called to let them know that I was not home since there was no appointment I was told that they would try again later. 7 calls and one disconnection later I am still completely lost as to if or when these folks will ever show up. If this is a franchise then corporate needs to jerk the license and sell it to a more organized and professional local company. Sorry to see such a great brand go so far down the toilet. Maybe they can try to root it out...Lol read more

Fast to respond. Quick to get out there. Very friendly. Very Clean. Cost an arm and a leg, but otherwise cost-competitive with the stupid and the slow. Oh yes, the commode now flushes. I'm going to throw away my plunger. read more

The technician was open and honest. He gave me dome training to do it myself. I tried and had to call back as It got to complicated. The technician came back the next day and got my water heater up and running in one hour. I am glad I called them back. I had a great professional experience read more

***DON'T USE ROTO-ROOTER IN AUSTIN*** I've never been one to write a bad review. I've never had service so bad that I'd take time to blast them...until now. I noticed last week that my toilet was just constantly running. I looked in the tank and promptly realized I had no clue, so called RR. Great, they'll come out on Sunday between 1p and 3p. On Sunday 9/1, the guy strolled in at 4:30p. Took a look, went to get parts, did 15min of work, and charged me $351 (after $40 coupon). So, yay, it is fixed...but nope. It starts running again. After an apology, RR assure me that they can come on Tuesday 9/3 between 1p and 2p. After almost 7hrs, no one has shown. I'm like WTF. I have to get ready for work. More apologies...we're running behind and short-staffed. We can come out Thursday between 1p-3p for sure because it is typically overstaffed. Thursday 9/5: Lady calls me every hour saying we'll get to you but we're running back. At 3:45, same lady tells it just not going to happen today but we can get you in tomorrow 1:30-3:30. Friday 9/6: I call at 4:15p for an ETA. "So sorry...it has been a heck of week...I have some guys sick..." At this point, I pull a Karen and request to talk to a manager. I was told that it won't get me serviced quicker but I can be transferred. I sorta kept my cool when I explained my problem to Vanessa who assured me there will be no additional charge, she'll look into getting me a refund, and for sure we can get you in tomorrow morning 9a-10a because "we have nothing on the books for tomorrow." Saturday 9/7: I received a call at 9:33 stating someone should be out around 10. At 11:15, I call for an update. We have a guy who will be finishing up a job in 15 min and we'll get him out to you. It is now 12:30 and I receive a call from dispatcher saying that she wasn't told that the guy that she was going to sent has to go to a funeral and she just know made aware, so there is another guy on another job who will be dispatched to my house once he's completed the other job. At 1:27p, I was told someone will be out in 30min. At 1:50p, I was told it would actually be another 45min. At 2:45, a very nice man Oscar came. I wasn't ugly to him but I'm still never using RR again. Tuesday 9/10: Called to talk to Vanessa about my refund. Was told she stepped away and to call back in 1hr. So, it did and was told she was on another call, and she would give me a call right after which she did not. Friday 9/13: Called at 2:14p to speak to the Branch Manager. Was told they are either on a call or away from their desk but they will call me. Called back at 3:30p and was told that my message would be passed along and manager will call me. Called back 4:45 to the direct branch ph# which routed back to regional/national ph#. Was told that they must have left early and will get you to their voicemail but, instead, I was put on hold again. Called back at 4:50pm to get to a voicemail but was told by another person that she didn't have the direct extension, so she will pass along the message. Update: I received a call from Dell in field operations. He provided me with a 50% refund. Clarification: Actual technicians were polite and professional. My issue was with how the situation was managed. read more

Lenny was great. Roto-Rooter, however, scheduled me an AM (read MORNING) appointment and Lenny was there at 1pm. Kinda ruined plans for the day. I needed a stem replacement for the shower and after a lot of fuss (previous owner stripped the screw installing I suppose) Lenny was able to get to the part that needed replacing. Was the service cheap? No but was it worth it? Yes. I could have done real and more expensive damage if I wasn't careful trying to cut off the handle myself. So this time it WAS a good idea to not fix it myself. Thanks again Lenny and I hope your long drives are safe. read more

Mario arrived ready to go. He had two rooters in tow, and he needed them both. He was professional and kept the area tidy. The job was done quickly, safely, and correctly. read more

How good is a plumber who can't show up? We schd appt for Monday at 9am... So my wife took the day off work. They moved it to 2pm... Then 5pm... Then didn't come at all. Rescheduled for Sat, only to get an hour before saying, oh we can't make it today... How about tomorrow? USELESS read more

Called them about a a clogged sink. I asked for a price range. She said she couldn't give one until a technician performed a thorough review. The plumber got here, looked at the sink, opened the door under the sink and said, "that'll be $250." There was no analysis...it felt like a cheesy sales tactic, because they know no one is going to pay $250 for a 20 minute repair. I gave them two stars for at least coming out same day. read more

All around complete failure of an experience. Have tried to use this company more than once to see if their level of competency would pick up and it just isn't there. Horrible lead time, ridiculously slow response and execution time, exorbitant and arbitrary pricing structure. This has to be one of (if not the) most egregiously and unethically overpriced plumbing service providers in the city. DO NOT USE! read more

Worst experience ever 2 night in a row this company promised that The tech will show up between 4pm and 8pm and the last time I called at 8 PM to check on the status , they told me the tech will be there before midnight. What????? read more

Stay far away from this business and its representatives. While the work they perform is adequate (not great or even good; adequate!), their business practices toe a fine line bordering on unethical and even illegal. While you negotiate with them to take on a job, they will promise everything: perfect work and complete satisfaction, follow thorough with your insurance company, help with contractors, etc. But once you sign their completion form, good luck ever hearing from them again -- no matter how many problems, unresolved claims, contractor disputes, whatever. They do not return calls or communicate in any way. In our case, they also simply sent their "preferred contractor" to our home who represented their company as affiliated with our insurance company. We contracted them, thinking that it was in our best interest and, in short, they were disastrous: way over projected timeline and budget. Again, radio silence from Roto-Rooter. NEVER again. read more

JUST DON'T. NOT WORTH THE STRESS. I can't imagine any review greater than a 2.0 is a real review. Unfortunately I had to deal with this company due to my landlord, but I can't imagine it gets worse than this. 1. Didn't show up & tried to reschedule twice . Leak was flooding the downstair's neighbors ceiling. Kind of a big deal. 2. Finally 'fixed it'. ~$400 for a 30 minute issue, only to have the same problem occur 4 months later. Talk about an impressive hourly rate.. maybe I should re-consider my profession. read more

Did not perform at their best. He arrived and did not give us confidence at all. Finally had to ask him to stop and leave before he broke something. Found out the next day that he wasn't even approaching the issue through the correct drain pipe. Kept telling us he needed to tear out our wall to get to the problem. Kept telling us that our house was built wrong. Wow. Oh and their price for unclogging a drain is 325.00. And they want to tear your Wall out so beware. That's all I can say. He was wrong about the drain. What other damage would he have done if we relied on him to finish the job?? Called the plumbing company who built the house and now we have no problems. So scary. Stay away read more

Roto-Rooter Service, Date of Service 6/19/11 We had a water pipe leading to house break on a Sunday, and they were one of the few companies that answered their phones on Sunday (also Father's Day). On top of that they were the only ones to have a free service call & provide a free quote. They were very professional & they did a great job. We're very impressed & will definitely call them again when the opportunity arises. read more

Roto-Rooters Plumbing 1/7/2012 Called them for a tough plumbing repair job. Plumber Mark #1767 came. Gave a great estimate and started work. Fixed the problem, cleaned up very well and the invoice came in $75 less than quoted. I appreciate people that know what they are doing. Mark is a ROCK STAR. I would certainly use them again. read more

I called RR this morning at 9:00am about replacing a seriously leaking garbage disposal. The person I talked to seemed to be at their national call center. She promised someone would be here between 10:00am and 12 noon. At 10:40am, I got a call from a dispatcher saying the guy was on his way. At 12:30pm, he still wasn't here, so I called back to get the status. They told me they were having problems reaching the plumber because he was in an area where he couldn't get cell calls (I privately wondered how they knew this and where the guy might be in Austin that he couldn't get cell calls... I mean, does that really happen anymore?). Anyways, they told me they'd dispatch another plumber ASAP and someone would be contacting me in a few minutes to give me the details. An hour later nobody had called or shown up, so I called back to cancel. From my experience and reading other reviews, they seem like any typical corporate service-related company these days... High on price, low on service. I'll stick with somebody local that I can trust for plumbing issues from now on. read more

They were very responsive but elusive about pricing- ( must be the corporate policy hook) the tech showed up..he was great and unclogged the sink and went over pricing tho the fees were not broken down ( corporate policy too?) the tech was awesome I do not fault him for anything. The pricing is very high for the service needed at least for me today and besides it Thanksgiving what options are there? ( another hook) Crafty company with good service and high fees. Gobble Gooble goes the $$ but an unclogged sink. B read more

Technician was knowledgeable, fast, polite and professional. I am sure to use Roto rooter again.

Jason was great. He worked quickly and well, was friendly and honest, and was overall really great. Would hire Roto-Rooter again for sure!

Totally wasted day waiting for service we arranged online. Didn't show up at arranged time with no communication. When plumber finally arrived at 4PM for an AM appointment he was totally unprepared to do the work we had requested. Do not confuse them with "Rooter-Man" like we did. "Rooter-Man" service was great. read more

I had an appointment between the hours of 12 and 4pm. 4 o'clock rolled around and I never heard from anyone. I called Roto Rooter, was placed on hold and was disconnected. I called back and was told they were going to have someone call me back....nobody called. I finally called them back and just cancelled the appointment all together. I am so disappointed in their customer service. read more

Larry B from Roto Rooter is great. Had a difficult time with my home warranty company. Roto Rooter showed up promptly and although my home warranty was difficult and took up a lot of time on the phone with me and with Larry. They told me they could not process my claim because I had left a negative review over how they would not call me back. Larry was very professional. Polite, courteous and patient on a Saturday night when everyone has better things to do! Because of the dispute with the warranty company I paid Roto Rooter out of pocket. Larry was very reasonable and because of him I would rate them very highly. Larry is a great credit to his company and left me with a great impression. Roto Rooter should look after him well. He is a great representative. read more

Just terrible!!! If I could give a fat Zero, I would! Where to begin????? I called due to a lack of pressure through out the house. I had a nice enough guy "Scott" come out and tell me what the problem was and how to fix it. I asked him to go ahead and do the work. He came back to the house about 30 min. later and said my pressure valve was broken and therefore, could not adjust the pressure. It would need to be replaced. Since he did not have the valve with him, we both agreed that we would meet the next day at 3pm at my house so he can do the work. Well, 3pm comes around and I'm thinking he is probably in traffic so I'll give him 10-15 more minutes. I called his mobile number which he had given me the day before but he would not answer. I called the company number and they said they would figure out what was going on. Around 4:30 Scott calls and said he is on his way and that he was late due to another job taking longer than planned. Around 5:30, he is still not here. I called the company number and they said he was logged off and would not answer his phone. I spoke to the dispatcher, not a manager and said they would send some one. This would be the second day in a row I had to take a 1/2 day from work. I also had to cancel my 2 son's swim lessons that I had already paid for and could not reschedule or get a refund for. The second plummer never showed up. I called the number again. The dispatcher said, I don't know what is going on. They later called and said that the second plumber had gotten a flat (they do carry phones but I guess they do not use them) and was waiting on AAA to get his tire fixed. The dispatcher said that they did have some one available so they would send him. The third plumber called me later that evening. We discussed what happened and how dissatisfied I was and then he asked me what Scott's quote for the work was. After I told him, he said I won't do that work for that price so let me talk to my boss and see what we can do about it since we have not done a good job for you. NO ONE EVER REACHED OUT TO ME ABOUT ANYTHING. Done and Done with these guys!!!!!! Wasted time, effort and I had to pay for this abuse. The worst part was that I gave them a chance over and over. I went with some one else "local". They did a great job and did what they said they were going to do at a fair price. read more

Shut down water to the entire apartment complex for 7+ hours...not sure how long yet cuz they are still not done! Were told 2 hours tops. Had we known it would be longer we would have prepared by filling water jugs and the bathtub, now we have no water, no toilet, no shower, nothing! Its fine if you take longer, but give people preparation for being without water! Communicate people!! read more