You're a good man Charlie Brown! And you have a good crew of friends and coworkers/ employees. I…read morewish for you much success. You found a way, and helped me to get through one of the hardest things I've ever had to do. You never made me feel shameful or humiliated. As a person, I feel like I'm a little bit better, after knowing you. "May you live long and prosper!" Merry Christmas! i am most grateful, and respectfully yours, Beth Johnson 8100 Greenslope Dr. Austin, Texas PS: Thanks for getting my coffee table, and bringing it to me! Above and beyond your call of duty!

From the owner: SceneSafe BioDecon is an Austin-based company founded by firefighters who understand the aftermath…read moreof tragedy. We specialize in cleaning and decontaminating properties after suicides, violent crime scenes, hoarder houses, biohazards, water mitigation, and unattended deaths. We know these events are challenging. We aim to restore your home or business to a safe and habitable condition so you can focus on healing during this emotional time. Our firefighter background gives us a unique perspective on the impact of trauma. At SceneSafe BioDecon, our highly trained and compassionate team is equipped to handle the most challenging scenarios with expertise and discretion. Contact SceneSafe BioDecon, in Austin, TX, today

I can't say enough good things about Twin Pillars Restoration! After we had major water damage in…read moreour home, Chris and his team showed up fast and took care of everything. They made a really stressful situation so much easier. Chris was super easy to work with, kept great communication, and gave us fair pricing and no hidden surprises. The quality of their restoration and reconstruction work is amazing, and they left everything spotless when they finished. If you're dealing with flood damage, water cleanup, or fire repairs, pretty much anything you could need with repairs these are the people to call. Honest, professional, and they genuinely care about their customers. Twin Pillars Restoration definitely deserves more than five stars!

I highly recommend Twin Pillars. Their team was professional, efficient, and communicated every…read morestep of the restoration process. They took a stressful situation and made it so much easier to handle. My home looks amazing like the damage never even happened!

Our plumber recommended we call Premier Restoration as we had a major leak. The walls were dripping…read moreand floors and cabinets wet. It was Friday noon and Steven came over to see what was going on (summer time and Fridays are usually busy, yet he made sure not to delay). Thankfully he acted quickly. By doing so he prevented so much damage from happening (like redoing walls and ceiling and the worst (not that the others are that great..) - mold - which we managed to avoid thanks to his quick response. Steven is such a professional, as well as kind, accommodating, easy to work and communicate with. He explained everything thoroughly! Dried the walls as long as was needed to make sure all wetness is gone. He was available to communicate as much as we needed. We can't thank him enough. Steven was also very flexible with his schedule, to come over and check that everything was working well and drying up as expected. Last, but not least, the price was extremely fair (he did not charge more even though we needed all the equipment for extra 2 days). I appreciate his honesty and being very upfront about everything we were expecting to go through, procedure and payment wise. If you are looking for someone both reliable and professional - Steven is your guy! Thank you Steven for helping us get through this unpleasant time with such ease and least damage possible.

Recommended by our plumbers after a toilet leak. Came by for a FREE consultation. When we told…read morethem we were on a fixed income, they suggested we call and talk to the office manager, then sprayed an anti-microbial solution on the damaged area for FREE! Very friendly and personable! Will definitely call if further work is needed.

My experience with AllWays Restoration and Construction, hired by my builder to repair water damage…read morein my new home, was extremely negative. Their marketing claims of being "Always Available, Always Prepared" are misleading based on my situation. It took them a full month after initial inspection just to begin repairs. Communication was poor from the start; scheduling dragged on, and nobody bothered to keep me informed when delays occurred. When the crew finally did arrive, they made the damage look even worse with their so-called "repairs." The quality of the painting and patchwork was abysmal and far below industry standards--crooked caulk lines, uneven paint, and visible defects everywhere. When I addressed these issues with Caiden Vail, the project manager, he claimed it would be corrected and personally supervised. That assurance meant nothing, as on the scheduled repair day, no one showed up and I received zero notice. An alleged "emergency" was given as an excuse for the no-show, but courtesy was completely lacking. After further follow up, Caiden once again delayed the job, saying he was too busy to supervise and suggesting I either accept the unsupervised, incompetent crew or wait indefinitely for him. This is not acceptable customer service. The company showed consistent disrespect for my time, failed to follow through on their promises, and demonstrated questionable competency at every stage. Bottom line: Poor scheduling, lack of communication, unprofessional repair work, and a project manager who does not deliver on commitments. I would not recommend AllWays Restoration and Construction to anyone who values quality, accountability, or basic respect for customers. Update: After my initial review, I received a public response from AllWays Restoration attempting to shift blame to my builder and promising personal follow-through. For transparency, I need to set the record straight: communications and scheduling were directly with Caiden, their project manager--not handled through my builder as claimed. Despite repeated assurances that my concerns would be corrected, nothing has been done. Caiden made promises, then went silent and failed to communicate or take any action to resolve the poor-quality repairs. The company's response here appears to be nothing more than lip service and impression management, with no real accountability or results. Bottom line: No repairs have been addressed, and the project manager stopped communicating altogether. Shifting responsibility to my builder is simply inaccurate and does not excuse the lack of professionalism or follow-through from AllWays Restoration.

Had water damage from a old leaking hot water heater. They repaired the water damage quickly and…read morecommunicated well throughout the process.

We had the unfortunate discovery of mold in our house. Our mold inspector suggested Raining Kate's…read moreto handle the remediation. Boy was that the best decision we could have made! Katie and her team have been absolutely phenomenal to work with. We had a bit of a unique situation and Katie has come through on all fronts. They have gone above and beyond to help us out. I would recommend her 1000 times over! You won't regret hiring Raining Kate's!

Working with Raining Kate's was such a great experience. We needed Mold Remediation work done in…read moreour laundry room, master bathroom, and small particle cleaning throughout our home once everything was cleared and built back. Katie and Sid were excellent to work with..Katie helped us figure out the best order for remediation work, she helped recommend fantastic contractors for Clearance Testing and Build-Back, and she checked in with us/was on-site constantly. Also, I feel like they are top notch for containing the affected areas..they put up a zipper door, blocked off the areas under remediation, and ran air scrubbers constantly. Raining Kate's generally cares about what you are going through, they have excellent communication (And even coordinate with any other contractors to make sure everyone is on the same page), and they were overall wonderful to work with. I hope you never have to deal with mold in your home, but in the event that you do..Raining Kate's is the best..hands down.

Thank you to Rick and the team for their help. Had an attic flood that needed to be remediated ASAP…read moreand thankful for their help. Rick was punctual, did a great job communicating with us throughout on where things stood, helped us communicate with insurance, the whole nine yards. Couldn't recommend more.

I had my roof done by WDR in 2021 and honestly everything during the install was fantastic. They…read morewere quick, at one point it was going to rain mid-way through the install so they pulled out all the stops and they got my roof done ahead of schedule before it rained. Since then the roof has held up great! Last week I started seeing a leak on the outside of my house. I called them up and the owner sent someone out the same day just to rule anything out. When they came out we both agreed that it didn't look like there was anything wrong with the roof, but that didn't stop them for doing their best to stop it from leaking they added some caulking around some holes in the stucco and masonry and fixed up some of the flashing near the leak. After that, it was still leaking, but Brad, the owner, was kind enough to come out again, even though it had NOTHING to do with the roof just to double-check on me and make sure that I was doing well. At the end of the day, they took off a side gutter and found a hole in the wall that the builders had left from when the house was built. Again, STILL not roof related, but they treated me like family and helped me as if it were and fixed it up for me. Literally cannot say enough good things about WDR! I've never found a company that is this helpful or this responsive.

I had some pipes break under my house the other day and I called Roto-rooter. Fred was my main…read morecontact and he was very professional, friendly and nice. Five different guys came out for this plumbing issue and all of them were great. It appears the leak is gone now and Fred even swung back by this morning to make sure everything was done to my satisfaction which is nice in 2026 where so many people don't even seem to try anymore. I will use these guys again if I have any additional problems

I called them out to snake a clog because they were fast and reasonably priced when I called 4…read moreyears ago. This time they didn't give me a quote in advance and it was 50% more than last time. They had someone come out with a camera without informing me that it would be an extra charge. The guy with the camera told me my cast iron pipes were so "rotten" that I needed to replace them on an emergency basis and that I shouldn't even flush toilet paper in the meantime. He quoted me $43000 (my house is less than 1000 sq ft with 1 bathroom). He made up a weird story about having to promise to work overtime to get me a "discount" even though he "doesn't work on commission", I guess so I would feel pressured since he was supposedly doing me a favor. That plus the supposed urgency made me wary because that's exactly how scammers operate. I had a much more reputable company out the next day to get a second opinion and come to find out, not only are my pipes completely fine and expected to last at least 3-5 more years, but the actual going rate when I do need the work is less than $20000. So I wasted time and energy trying to figure out how to pay for this "emergency repair" plus the fee for the 2nd company to run the camera for literally no reason. Roto-Rooter clearly saw a female homeowner and assumed I would make a good mark. I will never call them again. PS it's weirdly convenient that in the response to literally every 1 star review, they're "not able to find your records in our system."

They did a great job -- Javier, Zuriel, and Gerardo, the mitigation team, were excellent. They…read morewere very conscientious, polite and effecient. They did a great job.

We had a fire in the garage of my townhouse and my insurance company recommended Puro Clean and a…read morefew other companies, to clean up the mess. There was very little water damage, but lots of smoke damage. After they did the cleanup, I decided to also use Puro Clean to do the rebuild of the interior of the garage. Although their cost was a little high, they would take care of everything and I wouldn't have to do anything (like hire another company to replace the garage door). The ONLY reason I gave 4 stars vs. 5 stars is, their communication with my tenant. The tenant would take time off work to be there and they didn't show up a couple times. After speaking to Jorge about this issue, the matter was resolved and they were on time after that. All in all, I'm very pleased with the outcome of the garage with everything being replaced that needed replacing and everything restored the way it should be.

We had a family tragedy and we live out of state. I called Emergency Cleaning Solutions, and they…read morewere so great. They took charge of the situation, communicated exactly what was happening, and all that for a very fair price. They helped make a terrible situation go as smoothly as possible. Thanks Kelly and Chris.

So I have to start this review by saying they did make a major scheduling mistake. HOWEVER this…read morereview is not about that so much as how they made it right. Once they arrived, we mutually agreed that it would be better to the do the vital portion of the services I had requested quickly rather than the full service we had previously agreed upon. And they did do it very quickly. The scheduling snafu would have cost me extra money (there were other workers involved being paid by the hour), except it didn't. That's because Chris not only didn't end up charging me anything for the job, he actually GAVE ME MONEY to make it right. I mean, who does that? He was also profusely apologetic, saying that something like this had never happened before. Given the lengths he went to to make it right, I'm inclined to believe him. They definitely deserve your business!

If you have never gone through a tornado, it is one of the scariest events you could ever imagine…read more While our house did sustain substantial damage, our spirits did not. I knew that once I called Cindy early last Monday (1:30 am), we would be in good hands. Their team was at our house quickly and worked into Monday night to help stabilize / secure our house. Everyone that has been to our house has been wonderful. And the professionalism is second to none. And for that we are truly grateful. I trust that each of your clients receive the same professionalism and concern. In a few weeks our house will be back to "normal" (if that is possible with 2 teenager and a 4 year old), but our lives have been forever changed by each of you.

Austin Hi-Tech is awesome to work with and I'm glad my insurance company referred this company to…read morerepair the water damage from the broken pipes and sewage backup. This entire team works fast and really enjoy taking care of their customers as if they're family. My hats off to the entire mitigation, contents, and reconstruction teams of Chase Stephenson, Laura Mora, and Tanner Lane who really knew how to make a stressful experience not as stressful.