Upon finding mold in a downstairs closet, we looked to Yelp to find a reputable company to do the…read morework. That was about 5 days ago, and the work has been completed by Texas Dry Out & Restoration. Francois came with Diego and checked the entire home, described the steps to remediate, got started the next day and left today after cleaning up. In addition, Diego gave us several tips about other things we can do to help save energy. All the while, he was courteous, prompt, and enjoyable to have in our home. Although mold remediation is expensive, I would highly recommend Texas Dry Out & Restoration to anyone who needs the service and wants it done by a company that is dependable, efficient, and thorough.

Within minutes Francois was on the phone advising me on how to handle the situation. He was…read moreincredibly helpful and fully resolved my small leak and restoration.

Dishonest, dirty, and disrespectful is the kindest way to describe PuroClean of West Austin. I…read morehired them in November 2023 after my upstairs neighbor's washing machine malfunctioned and flooded my condo. Among the many horrors I experienced, PuroClean of West Austin left construction trash in my 500-square-foot condo for more than 9 months, forcing workers to step over trash every day they showed up to work, which wasn't very often. The trash was only removed after I fired them. Even then Oswaldo argued that he was allowed to leave my small home full of trash. PuroClean employees used my washer and dryer instead of a sawhorse to cut sheetrock. Again, not a problem for Oswaldo Loor and PuroClean. However, that's all just disrespectful. The most egregious offense is the extent of insurance fraud they're committing which raises costs for us all. They replaced my damaged sheetrock with cheaper, thinner sheetrock leaving a gap between the flooring and the wall. Either they didn't know how to install the baseboards because of this gap or couldn't see them because of all the trash, I'm not sure. They only installed 3 baseboards in the bedroom. The second contractor replaced the rest. PuroClean only painted the walls in the bedroom; I painted the baseboards and all the other walls and ceilings. They were paid to paint everything. PuroClean addresses their much higher prices by claiming their work is better. If anything, it's worse. Their prices were more than double the other 3 bids I received for the rebuild. I had to fire them and hire a new contractor at which time PuroClean of West Austin decided to hold hostage my personal property claiming they had done extra work beyond the agreed-upon scope. I had to pay them for this "extra" work plus additional storage fees before they returned my personal property a month after I asked for it. That's extortion. Again, not a problem for Oswaldo Loor and PuroClean. They used at least 4 times as many boxes as needed for the packout. More boxes, more storage space, more profit for PuroClean! Nearly empty boxes, stacks and stacks of them. Boxes floor to ceiling, taking up the entire space, so many they had trouble bringing the last few inside. Yet they somehow managed to damage most of my furniture despite it being all wrapped and taped. It's almost as if it was damaged intentionally. Waldo kept pressuring me to pay him directly instead of waiting for the insurance payment. I figured it was because the insurance reimbursement would be far less than PuroClean's pricing and it was. Far less. One of their tactics to get more money is to have the client, me, argue with the insurance company until they agree to pay more money. Regardless, I live in a condo and the HOA portion is not mine to repair. A professional wouldn't work on a home without the owner's permission. I'm not the owner of the HOA property. I had no reason or legal authority to pay to repair HOA property. Waldo hired Ivy Buchanan a few months into my experience with them. Ivy initially refused to refund for work they were paid for yet didn't complete. She claimed I had "released" them therefore no refund was due. Even after admitting they hadn't finished some of the work they refused to refund anything until I provided line items on the invoice that I "thought" hadn't been done. Waldo and his office manager Ivy refused to refund me for the painting they failed to complete. I painted everything myself except the bedroom, although PuroClean was paid by both the HOA insurance company and my insurance company for that painting. PuroClean left a single coat of primer with most of the nail holes exposed, not filled, sanded, or painted. It's shoddy work all around. I could fill this page, there's so much more. A leak in the same area right now may or may not be related to their shoddy work. I'll find out when they open the very recently installed wall. I won't be hiring PuroClean again and you shouldn't either. Read other review sites, like Yelp. Waldo gets his BNI group to fluff his Google reviews.

I was contacted by Valeria with PuroClean via an AirBnB inquiry message just 3 days after the…read morehorrific flooding of the Guadalupe river in the Kerrville area to see if I wanted to have my AirBnB inspected by them for water damage. How insensitive can someone be? People in this area are in emotional pain and the timing of her inquiry is very insensitive. They still are actively searching for missing people. I could never do business with a company like this.

Tracy is highly knowledgeable and a true expert in his field. Despite facing some personal…read morechallenges at the time, he and his team remained professional, efficient, and punctual, ensuring the entire process ran smoothly. I'm writing this review a year later because my husband and I were genuinely impressed with their work and remain very happy with the results. Thank you Tracy!

First, we did not end up working with UWRG, but we wanted to. The only reason we went elsewhere is…read morebecause we needed a specific additional service that they didn't offer. Every interaction with them was prompt and professional. I sent them our mold remediation protocols. They called the next day to schedule a visit, and I had an estimate a day or two later, that was roughly on-par with other estimates I received. Chris, who came out to do the site review and walk us through the plan, was incredibly knowledgeable and helpful, pointing out a few things that changed how we thought about what actions to take first. We have other parts of our project that we're delaying for a few months and we'll probably used UWRG for them.

We had a quick and easy dryer vent cleaning with Lightspeed…read more Jack arrived while we were juggling a few things at home, but we were able to just point him to the laundry room and he quickly got to work. They brought in an intense cleaning machine, spent 15 minutes tackling the dryer from inside the house & from the yard, showed us pictures to prove everything was clear, and we were set. They took about 20 minutes total and best of all there was no mess!

Victor did a great job cleaning up the dryer vent and much more. He went above and beyond…read more Lightspeed will be my first choice anytime I need their services. Yelp, however, I will not use again to finds contacts for services.

Fantastic job with mold remediation! Alex was hard working, polite, and communicated every step of…read morethe way.

From the owner: Jenkins Environmental Services offers both commercial and residential services including mold…read moreremoval, asbestos abatement, crawl space repair, crime scene and trauma cleanup, and emergency biohazard cleanup and removal.

Chris was on time and professional, he did a thorough Job. The report complete and detailed.read more

TLC and their inspector Patrick Gilson did a very thorough job. Because we weren't there, he took…read morethe time to go over what he found with us over the phone. The report was easy to read and very comprehensive. Plus, he came out on a Sunday. I would highly recommend them!

Brad Farr has done many roofs for me and my family. He does it right the first time and if need be…read morehe stands behind his work.

I had my roof done by WDR in 2021 and honestly everything during the install was fantastic. They…read morewere quick, at one point it was going to rain mid-way through the install so they pulled out all the stops and they got my roof done ahead of schedule before it rained. Since then the roof has held up great! Last week I started seeing a leak on the outside of my house. I called them up and the owner sent someone out the same day just to rule anything out. When they came out we both agreed that it didn't look like there was anything wrong with the roof, but that didn't stop them for doing their best to stop it from leaking they added some caulking around some holes in the stucco and masonry and fixed up some of the flashing near the leak. After that, it was still leaking, but Brad, the owner, was kind enough to come out again, even though it had NOTHING to do with the roof just to double-check on me and make sure that I was doing well. At the end of the day, they took off a side gutter and found a hole in the wall that the builders had left from when the house was built. Again, STILL not roof related, but they treated me like family and helped me as if it were and fixed it up for me. Literally cannot say enough good things about WDR! I've never found a company that is this helpful or this responsive.