If you have never gone through a tornado, it is one of the scariest events you could ever imagine. While our house did sustain substantial damage, our spirits did not. I knew that once I called Cindy early last Monday (1:30 am), we would be in good hands. Their team was at our house quickly and worked into Monday night to help stabilize / secure our house. Everyone that has been to our house has been wonderful. And the professionalism is second to none. And for that we are truly grateful. I trust that each of your clients receive the same professionalism and concern. In a few weeks our house will be back to "normal" (if that is possible with 2 teenager and a 4 year old), but our lives have been forever changed by each of you. read more

Austin Hi-Tech is awesome to work with and I'm glad my insurance company referred this company to repair the water damage from the broken pipes and sewage backup. This entire team works fast and really enjoy taking care of their customers as if they're family. My hats off to the entire mitigation, contents, and reconstruction teams of Chase Stephenson, Laura Mora, and Tanner Lane who really knew how to make a stressful experience not as stressful. read more

I worked with Austin Hi-Tech from the mitigation to the restoration portion of the job for a duration of 3 months. Chase and his team initially answered the phone and came to our house following multiple water slab pipe leaks (cold and hot lines) in our kitchen and living room area. He helped us with mitigation was super nice, easy to deal with, and fully understood that me and my family were going through a lot of stress at the time. They sectioned off the area that needed to be dried out and ensure all the dehumidifiers, blowers and purifier units were placed inside this area to help control the heat in an area without any AC vents. This made a huge difference for us since it allowed us to continue to live in our home while going through this painful and lengthy process and still have full use of our kitchen sink throughout the entire 3 month process. We also decided to use them for the restoration portion of the job which we didn't have to do. That's when we worked with Andrew and Tanner as well as Rodrigo and Nelson. They had a lot of work to do including replacing all of our kitchen cabinets, doing lots of dry wall repairs throughout the home, add insulation inside walls, plus much more. They worked with our schedule throughout the entire process and kept us up to date with texts and emails so we always knew what was happening at any given point. Mostly, they were professional, always punctual, fully knowledgeable and patient with us. We would highly recommended them. read more

See all

Austin Hi-Tech Restoration's Water Mitigation team (lead by Chase and Gabriel) were some of the best professionals I've come in contact with. Other members included: Albert, Jesse, Jose and Shawn. All of these gentlemen were polite, efficient, competent and acted as experts on the job. They practiced proficient skills assessing the extent of the water damage, returning daily for moisture reviews, and communicating clearly all along the way. In addition, they skillfully removed drywall, floor boards, carpeting, and flooring whille continuing to clean up after themselves. Both Chase and Gabriel made certain that I understood the daily plan and future plan. I strongly recommend this company's Water Mitigation team for any water damages that you may encounter. read more

These folks are so good at what they do. Chase, Jesse, Jose, and Albert went above and beyond to make sure we knew why they were doing everything they did to mitigate damage. They were very responsive to texts and let me know when to expect them each day. For 9 days, they checked moisture levels and communicated clearly what to expect and what was happening. I highly recommend this company. read more

Outstanding service and customer courtesy. I'd never sustained water damage so wasn't sure what to expect. Chase was the job site manager and was really good about showing and explaining to me what was happening. Fans running in my house for several days but I didn't care because I knew I was in good hands. USAA recommended and glad they did, pretty happy about them. read more

Jordan is fantastic! I appreciate he's punctuality. He was very thorough and knowledgeable about the repairs I needed for water damage in my home. read more

Austin Hi-Tech went WAY above and beyond to make my situation as easy and painless as possible. I cannot recommend them enough! Having to get restoration work done after water damage is never a pleasant experience. But Austin Hi-Tech eased my stress and made it so much simpler. My insurance company erroneously removed Austin Hi-Tech as the contractor from my job without telling me, hiring anyone else, or making any movement toward getting my kitchen redone. James at Austin Hi-Tech was told not to contact me so my torn-up kitchen was sitting without work while my timeline was being pushed back without my knowledge. When James was alerted that I had NOT asked for them to be cancelled and was planning on them beginning their work, he not only helped me handle insurance but also got his guys into my house 5 days early! Andy was my project manager and worked overtime to fit me in since I'd been taken off his schedule. He texted me pictures of what he was finding at Home Depot and set everything aside to get my job done. He helped me pick out the new tile and design for the kitchen and it looks INCREDIBLE!! In the end, Andy and his guys FINISHED the work on the day they were originally supposed to BEGIN the work. They redeemed the situation that insurance had messed up, and it was not their responsibility to do so. Their kindness, efficiency, knowledge, and professionalism speak for themselves, and I am so thankful they helped me get my kitchen redone! read more

See all

The only thing they did was get here on time. Brick sloppy, used floor board an inner wall border before laying brick, then I had to pay for an electrician to fix our patio electric after they left as it went out on us. Now the two outside sockets are just one which is frustrating. They did not use an electrician, so there you go. read more

I've put off this review for a long time, mainly to calm down and provide a reasonable look at our experience. Shortly after we moved into our home, our bathroom leaked. We called our insurance company and they sent us to Austin Hi-Tech Restoration. The process started out okay. The project manager or whatever you might call him came by our home, assessed the damage and drew up an estimate for the insurance company. Things went downhill quickly after that. I think the most important thing to note here is: Our bathroom broke in August. Austin Hi-Tech Renovations didn't finish the repairs until December. That was over four months of workers coming in and out of our home, without much notice. Four months of plastic on our carpets stretching from the front door, up the steps and to our bathroom. Four months of locking our cats away every day in case someone did show up. Four months of using the guest bathroom, even when we had guests. Four months of construction dust and debris. Four months of a bathtub and other pieces of drywall, tile, etc taking up half our garage. Our contractor was a nightmare. He was difficult to communicate with. He didn't really answer our questions. He would vaguely tell us he was coming by or some other worker was coming, then nobody would show up. For some reason, the first thing he had done was painting our walls - before removing the tile or retiling or anything. Odd. And maybe most importantly, the businesses he worked with were not reputable. Take the tile, for example: First, he was going to work with this company he knew. So I went and picked tile for that. Then that guy just never showed. We switched to another tile company, this time with a showroom. So I went and picked tile a second time. Then... The contractor ripped up our floor. Without being asked to. Just poof, no floor. And when I called in a panic, due to lack of floor, he told us a lie that "the floor was always supposed to be ripped up." And off I went to pick tile for the third time. The tiling company he chose, which I should do a second review for, was also terrible at installing wall tile. They weren't able to do the design we asked for (a simple stripe) and they didn't put any sealant in our shower (we've paid out-of-pocket to have that redone since this incident.) The tiles looked uneven. And some spaces were missing grout altogether. The contractor never helped us pick tile or pick a design either. I felt lost during almost the entire process. And even more lost when, all of a sudden, I was notified that we had a new contractor, that our old one had left (been fired.) The second contractor was definitely better. Pretty much all the work (except the ripping out, demo part) got done in the time he was there. But he didn't seem to oversee the tile placement, missing grout, etc. either. He didn't notice the sealant issue. We also had to go through the whole process of telling him the design we wanted done and all that again because apparently there was no transition or files left behind. (The design, as noted above, still didn't get done right.) Had he been our contractor the whole time, maybe things would have been different. I'd like to give him the benefit of the doubt. But by the time he came in, it had been months and the damage was done. The only advantage to the crappy first contractor was the ability to save up money along this huge timeframe so I could get more done. Like we got a tub installed and a toilet. Of course, we paid for those things to be installed and I did most of the research on my own for what types to get. We also got our floor done for free, which seemed fair since we never asked for it to be ripped up. We were asked to pick budget tile (under the presumption that "we were always going to do the floor") but it turned out okay. Plus, when they ripped up the floor, they ended up having to replace the subfloor too. The last part of this job that I remember was the cleaning up after it was done, which they half did. But they left a giant blue paint smear on our new master closet carpet. So they had to come back and remove that. And finally, it was over. (Except they tell you to go to a shower glass company directly for the shower walls and doors to "save money" - weird, being that this whole process could be done like that... retrospect, man. Retrospect) With Yelp and Angie's List available, I'm not sure why companies like this one exist. They only made the process harder for me and I didn't feel like I had a competent resource to turn to or to walk me through the process. I would not recommend Austin Hi-Tech Restoration and will not be using their services in the future. read more

After my home suffered a fire in September of 2015, I hired Austin Hi-Tech. The work was completed in late June of 2016. After 1 year of moving back into my freshly restored town-home, the drywall panels began to show which caused horizontal and vertical cracks on several walls. Initially, Virgil and Glen provided excellent customer service by sending a team to fix the issue in 2017. However, I am experiencing the same issue AGAIN in 2018 and have pictures to prove the poor quality job. Whether it's the low quality craftsmanship or low quality materials, I am disappointed with this company. In October of 2018, I emailed Hi Tech with pictures attached of the 9- 13 foot vertical and horizontal cracks that show along the middle of the wall. Still have yet to hear from a representative. read more

This company did slapdash incredibly shoddy work on our house. They lied about work they did not do and left empty beer cans at my property. Our insurance had us living outside of our house, however, Hi-Tech Restoration let weeks go by without doing any work. This a terrible company and I urge you to avoid this company at all costs! read more

I recommend looking elsewhere for restoration needs. Make sure to read the yelp reviews, as well. I have been working with Richard and Jeff since March and we have no progress on our home so far after major damage. Our experience has been the typical nightmare experience you hear about with contractors. 1. They took a large amount of money and stopped working. They pushed for large amounts of money up front. When I gave them money, they completed a very small amount of work, the workmanship is terrible- stating they need more and more money. I don't want to give more money to people that have not corrected their mistakes. Now, of course, they will not refund the money. We have a line by line contract so it is easy to calculate the amount of refund needed. 2. They seem to have an issue working with women. They will listen to my husband. When I reach out to communicate, unless it is regarding payment, it is weeks before I hear back. My calls were never returned, yet somehow my husband can reach them the same day. Also, the specifics on the project that I requested were completely ignored. Jeff told my husband that he just assumed I "was confused" so did not do any of the things him and I discussed a 2 hour meeting. I am not confused AND most women don't have 2 hours to waste. 3. And finally, the workmanship. If you don't mind giving your money away or working with men that don't are about a woman's voice or opinions, then at least consider working with someone who will master the actual restoration of your home. We have sewage still all over our kitchen cabinets that has been sitting there since MARCH because they are so scared to remove the cabinet and break the counter on top. Let's get to work people- if it breaks, we will deal with it. The walls are painted a shiny brown/yellow when I specifically requested a specific pure white. They have scratched up our expensive couch with doors and I find levels and tools on the leather couch frequently (or I did for the week they were actually there working). There is really so much more I could say, but I hope you seriously consider other options. Richard is convincing up front. Be wary. read more

Just make sure you get an estimate from these yahoos BEFORE they lift a finger. We had a hot water heater leak into our daughters room and called our insurance company, who guided us directed this company. Keep in mind that our deductible was $2300 and didn't cover replacing the heater. So after talking to the yahoos, I was told I had to put up $500 to cover costs. when i asked how for an estimate (several times) they said they could not supply one. I figured it would be less than $500. I guess I'm the idiot. So the guy come sin and does his job... no complaints there. But I get the bill and it contains rental charges on 4 4 and 2 dehumidifiers for 3 days of $690. I could have gotten all that equipment at Lowes for $700. So what can i do but write a yelp review and pay them the addition $500 they charged me. If you gonna do business with these sharks GET AN ESTIMATE read more

We had a pipe burst in our house during the February 2021 winter storm. This flooded my upstairs bathroom, kitchen, living and dining room. This destroyed my kitchen cabinets, bathroom cabinets, ceiling and hardwood floors. Austin Hi- Tech was sent to my house by USAA. 8 days later Austin Hi- Tech showed up and told us that they didn't want to be there. The techs told us that they wanted to be working on bigger jobs. They put 6 fans in my house for a week and did nothing else. They did not remove the wet wood flooring. They did not remove the wet drywall and wet insulation. They did not provide us with a dehumidifier. They did not even send an estimate of the damage to our insurance company who hired them. It's been over 10 weeks and my house is still wet. NEVER LET THESE INCOMPETENT PEOPLE IN YOUR HOUSE. read more

We had a serious house fire last January...our house didn't burn to the ground but we had smoke damage everywhere, inside the walls and throughout all the insulation etc. Austin Hi-Tech came in immediately and began the process of recovering items and mitigating damage. Since we were in a mild state of shock during the early stages I don't remember much besides the hi-tech people swooping in and taking care of things in a friendly and efficient manner. This type of work is personal and feels a bit intrusive since complete strangers were going through all of our belongings. The hi-tech people showed concern and professionalism throughout. It truly felt like they were taking care of not just my house but my family as well. They cataloged every item and were able to locate things whenever we had minor emergencies (school materials, sports uniforms, etc.). They helped us re-locate to temporary housing and then move back into our home after 9 months. It was a drawn out process and they remained just a phone call away during each phase. This type of professional and compassionate approach to helping people in a crisis goes beyond best business practices and feels more like being cared for by a team of good people with strong values. I highly recommend them. read more

I don't normally write reviews, but with all our recent experiences with contractors following storm damage, Andrew Bailey of Austin Hi-Tech Restorations and his team of contractors were so good it felt wrong not to. They took care of everything, roof and broken window replacement and concrete restraining/sealing and it was all completed on time, on budget and he kept us constantly updated on what was happening, when and why. He made the whole process seem effortless. So I highly recommend Austin Hi-Tech Restoration and especially Andrew Bailey our superintendent. read more

A couple weeks back when the rain was unrelenting, we noticed a water stain on one of our bathroom walls. We soon realized though that our problem was even bigger than we had first thought. Water had seeped into the walls of three different rooms! In a panic we contacted Austin Hi-Tech and before we knew it they had sent out their emergency services team to prevent further damage. Robert and his team were very respectful of us and our home. They put my wife's mind at ease and assured her that they would do their best to find the source of our problem. Thanks to their diligence we discovered that the water wasn't coming in from outside but rather a leaking water heater even after a plumber had declared there was no issue with the tank. They got our walls and carpet dried quickly so that we could focus on getting repairs done. We would definitely call on Austin Hi-Tech again! read more

This team of labor was brought in to help in a post-100-year-freeze outside of Austin in a senior apartment complex that suffered electricity and water loss, then a flood of water when the pipes burst on the patios. While the numbers of help were large, the help was only by direction of the manager, not by request of the tenant. As a member of senior population needed help hooking back up washers after sheetrock was torn out, getting water, moving furniture responsibily and having respect for the older population, this is just not what was happening. Management for these places are too few to help wth the huge needs of this type of disaster. Today on top of all the other frustrations (dehumidifiers blowing 24 hours a day 20 feet from your head) a managing employee whined about his 80 hour week and that he didn't want to be bothered by us residents. Sadly our complex didn't get to pick who they hired but when you need lots of help, not sure this is the company. ALot more standing around than actual work sadly, processes where not smooth and too 'unionized', every neighbor I spoke to said possessions where broken and stolen during the apartment corrections. Terrible. read more

Where has Austin Hi-Tech been all my life? Their work was spectacular and prompt, but what I was most impressed with was their friendly and extremely caring service. Robert and his team were very professional, and I appreciated their immaculate work habits (they carried their own booties so no moping or cleaning was needed afterwards). Also, whenever I called the office, Stephanie was always available ready to answer any questions I had. I would highly recommend Austin Hi-Tech to anyone who's looking for quality work and exceptional service. read more

A car drove thru our fence in the front yard and crashed into the house. Replacement cost $8572.46. Our deductible based on this cost. One of the charges..$59.08 to detach and put back a light fixture to paint a wall. They put tape around it. Detach and reset ceiling fan to paint $210.45. They put tape around it.replace a wall..no. they replaced a section $318.87. They couldn't match the brick. After much arguing they agreed to check in a city 1 1/2 hour away. Did finally make a close match. They wanted money ahead of time but took 3 months to spend 6 days fixing our problem. At Christmas they wanted money but said their staff from Mexico wouldn't be back for a few weeks..still they wanted to paid early. I would never use this company again. Some things on their estimate (they got their insurance money up front) we had to argue they said needed replacing even though later they went going to do it. If my husband hadn't been there to do the work I feel we would have been even more cheated . They get one star...for the brick job. read more

From start through the finish this company has done what they said they would do. Whenever I called, which was often, no one ever said "That's not my department." It was always, "Let me see how I can help." From the clean up after the fire, to the restoration to the follow-up. A+ service and every employee owned my project. THANK YOU! read more

Worst customer service I have ever experienced (specifically the project manager). Avoid this company at all costs. I've never taken the time to write a review for any company, good or bad, but felt it would only be fair to warn others to stay away. read more

Definitely would not recommend this company. Poor communication. The "project manager" sent a gentleman over to our house who was supposed to do the work, but had not discussed with him what was to be done. I had to tell him and then he had to check with the PM. The PM would not return calls nor emails until I called the owner of the company. I am going ot have to hire someone to redo the paint job in my downstairs. Areas not fully covered and shoddy lines against ceiling and baseboards. Steer clear of this company. Unfortunately our insurance assigned them (USAA) and I will be reporting the situation to them as well. read more

The job was not completed per HiTech's contract with us. Attempts to contact Virgil has not been successful. I would not recommend this company. Betty read more

I can't say enough wonderful things about Joe, Jefferson, and their crew. We had some severe water damage to our laminate flooring and they were amazing to work with when having it repaired. Joe was incredibly helpful when we were choosing new wood flooring. He was responsive, kind, and honest. Jefferson and his repair team were courteous and accommodating. I'd definitely recommend these folks. read more

Incompetent PM. Had a master bedroom, master bath, and guest room that took over 3 months to repair. This was NOT a gut job, it was fixing (redoing rooms exactly the same) after a flood we had. I had to text the Pm multiple times to verify he ordered floors, cabinets, etc. each time he has not and made excuses. Also didn't write down any materials we had (such as flooring). He called me back to ask me what type of floors we had. Would never recommend them. PM did not manage the construction guy that would say he was coming and didn't show for days. PM had no clue what was going on Because he only came by when i had to complain multiple times. Had him working on multiple projects apparently. Took over 3 months for drywall, painting, installing cabinets, and floors. I am calling our insurance to make sure they know to not contract with them again. Oh and my husband did our built ins for our closet (we asked for money back that insurance already paid them for), and the rest of the work they needed to touch up because we'd probably be waiting for another month. Awful. read more

Cindy, from Austin Hi-Tech, contacted me SOON after I filed a claim with my insurance. Austin Hi-Tech sent two employees out right away. Both employees (Daniel and Dillon) were extremely knowledgeable and, although they couldn't fix our problem, did an excellent job explaining what we could do to fix it. Both young men were courteous and very nice. I am very pleased with the service we received. read more

We had a minor flood and Hi-Tech restoration was who our insurance hooked us up with to manage the repairs. This is a challenging review to write as they did a great job with the water mitigation and a terrible job with the repair work. We had dealt with restoration companies in the past and I am sad to say this was our worst experience. I will say the team they had doing our wall repair work (paint, drywall, etc) was wonderful. However the team they had doing the floor repairs were terrible. They had to come out multiple times each time leaving things undone but wanting us to sign off on the work being complete. Their workmen tracked dirt all over our carpet and the clean up was not part of the job so we were left having to get our carpet cleaning done to clean up from the mess their crew made. The repair work was done in April and May and we have had issues with the repairs they did since. The carpet they repaired is horrible, a section of two feet along the wall is completely pulled up as it was not properly tucked in along the baseboard, they did a saddle patch in our hallway that looks terrible. We are going to have to hire someone else to come out and try and repair our home from their poor work. I can honestly say I would use them again for water mitigation as they did a fantastic job with that but I would get someone else to do the actual repair work. read more

Irresponsible and unprofessional. Turned a 3-4 day project into 3 months, which significantly worsened our quality of life and disrupted our work. Often did not show up when they were supposed to and left things a mess. Eventually all the work was completed and was done well. I would never recommend this company to anyone. read more

After my home was damaged by a fire, I selected Austin Hi-Tech to perform the repairs. The repairs were fine, no complaints there. But the road to completion was bumpy, to say the least. Delays happened more times than I can count. I repeatedly would check in on progress only to find that issues that I had thought were addressed days ago had still not happened. And generally (not all the time, but nearly), these delays were not communicated to me promptly. I suppose delays are typical in construction/restoration, and I don't think they were anyone's fault necessarily, but the company could stand to do way better in terms of communication. Additionally, I found one of their senior estimators to be very difficult to work with---he was exceptionally nice and cordial when he was trying to secure our business; but as soon as the company had gotten our money, he didn't have the time of day for us...in fact, when I needed some documentation of repairs that had been done, he was downright obstructive and passive-aggressive. Long story short, my house was repaired, and that is what I hired them for; but if I had it to do over, I'm not certain I would work with this company again. read more

They do not stand behind their work. We recently purchased a home that had some renovations completed by this company. After living in the home for about 8 months I noticed there was always water in the shower floor. Then I noticed mold on the wall in closet. The shower is on the other side of the closet wall. Went to the shower and started looking closely at the tile in the outside corner I noticed the paint peeling on the baseboard and that section of Sheetrock was wet. Pulled all that out trying to figure out where the water was coming from. Then I removed shower doors when taking up the door track all the tiles came up with it. They were all wet. I removed all wet tiles very easily. I then contacted previous owner who informed High Tech Restoration had performed the work a year ago. She gave me their number. I called and spoke with Phil. Informed him of what the problem was and sent him pictures. Someone stopped by that night. He looked around and then stepped outside to make a call. Came back in and said to file it on my insurance, which I had already tried. Informed me that with it all being taken apart he could not tell where the water was coming from. I showed him again where it was always wet. Explained again how the tiles came up and were wet. I was then informed that the previous owner did not seal the tiles like she was suppose to and it needed to be done every three months. I asked if they were going to stand behind their work and was informed that they would only stand behind their work if it was still with the original owner. The man was very polite and apologetic and offered for me to call and see if they could do something to help with somethings. Informed him no I did not want anyone doing work on my house if they did not stand behind their work. The previous owner informed me that this company knew once the repairs were completed she was going to sell the house. So if you are using this company and are planning on selling they do not stand behind their work. I would strongly suggest that you find someone who will take responsibility for poor quality work that did not last a year! Beware. read more

Austin Hi Tech is a terrific renovation company, bar none. We had water damage to our laundry room, kitchen and living room. They performed a complete demolition and renovation and it was all first class! From the get go Marshall Massey, the Project Manager assigned to our reno, was informative, communicative and caring. His team was great too. The workmanship turned out so nicely and we were back in the house before the promised deadline. read more

We worked with Austin Hi-Tech after our house sustained a water damage. It was a complicated situation as the house was under contract to be sold when the damage occurred so we had to deal with the buyer, realtors and lenders as well as the insurance company. They were professional, responsive and very, very patient. They truly went above and beyond to help us keep everything on track and every person I spoke to seemed truly committed to delivering excellent customer service. Thank you, Robert and Austin Hi-Tech! read more

I am so glad I chose this company to do the repairs for the damage caused by a recent flood at my house. The toilet tank had a crack in it and when I returned home after being gone for a couple of days, my bathroom, walk-in closet and master bedroom were flooded. My insurance company recommended several contractors to do the work, so several reps came out to give me an estimate. I settled on this company because of Rowdy, the specialist who gave me an estimate. He got right on the case, speaking with my insurance agent. He was a good communicator and answered my call and questions every time I tried to reach him. I had difficulty understanding the insurance process and he very patiently explained it all in detail, repeatedly. When one of the employees was sick, Rowdy filled in, making purchases and delivering them to my house, all the while, wearing a foot boot after a fall. Shannon was the supervisor on the project for my house and I cannot say enough about his reliability and professionalism. He made sure everything got done in a timely manner and done right. He has a very easy-going personality and tries hard to please. I would highly recommend Austin Hi-Tech Restoration to anyone who is overwhelmed with a sudden flood and doesn't know who to call. read more

Everyone at Hi-Tech was great to work with! We had a fire which gutted an apartment complex. Hi Tech was able to handle both the difficultly of a large insurance claim as well as permitting with the city and bringing an old building up to code. Because of it's age, water was getting under the building, and Hi Tech came back a year later to help mitigate the issue. Great service and a great group of employees to work with. read more

This process with Austin Hi-Tech went well. The 2 guys that came to take care of the drywall and painting were timely and hardworking and clean. They completed the job quickly and my house looks great. They were careful to clean up each day and be respectful or me and my family while there. read more

We suffered water damage from a broken water heater. Both our insurance company and a friend recommended AustinHi-Tech for mitigation and repair. We worked with quite a number of AustinHi-Tech personnel and appreciated their good nature, responsiveness, and attention. Shane C came out immediately to start the water mitigation, checked the progress daily, provided helpful information and was a pleasure to deal with. Jeff M contributed a very detailed estimate and drawings (which I have saved for future use!), making revisions as necessary when the final job parameters were agreed upfront between myself, the insurance company, and AustinHi-Tech. Jeff R was our repair project manager. He came out to introduce himself and assess the job, scheduled the repair crew, checked in by phone during the repair work, sent out a plumbing specialist to discuss my concerns, and came by upon completion to check on both the work and my satisfaction with the job. Carlos ran the repair team. He was extremely knowledgeable and made suggestions and adjustments to significantly reduce the chance of future water damage, which we appreciated. He ordered extra coats of paint on the walls because he wasn't satisfied with the initial coverage. Carlos made sure I was satisfied with the work and the clean-up before departing. Every AustinHi-Tech visit was set up in advance and personnel arrived exactly when they said they would, usually with a notification phone call beforehand. Although the job itself took longer than we thought it would (doesn't it always?), the most important problem - the water damage mitigation - was handled very quickly. We are glad this homeowner nightmare is behind us, happy with the work done, and appreciative of the responsiveness of AustinHi-Tech personnel. All were a pleasure to work with. read more

We recently bought a home at a great price due to the fact that there had been water damage from a flood that the previous owner (whom was elderly) had not been able to take care of. We had Glen and Marshall from Austin Hi-Tech come out and look at the house before we purchased, to assess the extent of the damage, as well as give us an estimate for how much it would cost to repair the damage, and make some upgrades to make it "our own". This was our first home repair experience, and neither of us have much experience in this type of field, so the knowledge and guidance that Marshall and Glen offered was invaluable. It gave us the confidence we needed to purchase the home, even though the condition of the home (to our eyes) was extremely intimidating. Without Glen and Marshall's reassurances, we never would have bought this home, which would have been tragic, as we love the home, we love the neighborhood, and our kids are having a blast. Austin HI-Tech came in, told us what needed to be done, gave us ideas on how to improve the living space, and then did excellent work all around. We already have some new ideas on home improvements (thanks to my wife's bad habit of watching HGTV) so we might be giving Austin Hi-Tech a call again soon. read more