Folks at the Georgetown location were so helpful and quick. They even offered to show me the…read morefailed part so my teenage daughter could see. Really nice waiting area, even with an indoor playground! I highly recommend.

Main takeaway for efficiency: You can trust Bryan and his team, so stop researching and call All…read moreNation Restoration now! Want the details? Fantastic, because I have plenty of positive things to say about Bryan & Co. First of all, let's go back to trust. It's really hard to find companies and people you can trust, but Bryan is definitely one of those select few. He spent so much time on the phone with me explaining the details and process of the job I needed done. He never got frustrated with my endless questions or my indecisiveness. He taught me all about mold, mitigation, remediation, restoration, and the process for estimating costs. He set my anxious mind at ease, which is not an easy task. Then his team came and did a great job! All of the recon companies mentioned they were worried the counter top would get broken during demo, so Bryan sent his counter top guy out to take it off. Success! Counter top stayed intact as did everything else that should have. Here's a very impressive thing: Bryan accurately estimated a job that someone (who will remain nameless) gave to a company with a lower initial estimate. Not shockingly, when the job was done, the bill was what Bryan quoted from the beginning. I tell this story so you know that even if his estimate is higher, it doesn't mean ANR is going to be more expensive. It just means they are more accurate, up front, and honest. So again, stop wasting time reading and getting tons of quotes. Certainly don't make the mistake of going with a low-ball company. Just call Bryan and rest assured All Nation will do right by you and the job will be done right.

Austin Hi-Tech is awesome to work with and I'm glad my insurance company referred this company to…read morerepair the water damage from the broken pipes and sewage backup. This entire team works fast and really enjoy taking care of their customers as if they're family. My hats off to the entire mitigation, contents, and reconstruction teams of Chase Stephenson, Laura Mora, and Tanner Lane who really knew how to make a stressful experience not as stressful.

I worked with Austin Hi-Tech from the mitigation to the restoration portion of the job for a…read moreduration of 3 months. Chase and his team initially answered the phone and came to our house following multiple water slab pipe leaks (cold and hot lines) in our kitchen and living room area. He helped us with mitigation was super nice, easy to deal with, and fully understood that me and my family were going through a lot of stress at the time. They sectioned off the area that needed to be dried out and ensure all the dehumidifiers, blowers and purifier units were placed inside this area to help control the heat in an area without any AC vents. This made a huge difference for us since it allowed us to continue to live in our home while going through this painful and lengthy process and still have full use of our kitchen sink throughout the entire 3 month process. We also decided to use them for the restoration portion of the job which we didn't have to do. That's when we worked with Andrew and Tanner as well as Rodrigo and Nelson. They had a lot of work to do including replacing all of our kitchen cabinets, doing lots of dry wall repairs throughout the home, add insulation inside walls, plus much more. They worked with our schedule throughout the entire process and kept us up to date with texts and emails so we always knew what was happening at any given point. Mostly, they were professional, always punctual, fully knowledgeable and patient with us. We would highly recommended them.

I can't say enough good things about Twin Pillars Restoration! After we had major water damage in…read moreour home, Chris and his team showed up fast and took care of everything. They made a really stressful situation so much easier. Chris was super easy to work with, kept great communication, and gave us fair pricing and no hidden surprises. The quality of their restoration and reconstruction work is amazing, and they left everything spotless when they finished. If you're dealing with flood damage, water cleanup, or fire repairs, pretty much anything you could need with repairs these are the people to call. Honest, professional, and they genuinely care about their customers. Twin Pillars Restoration definitely deserves more than five stars!

I was delighted with the work Twin Pillars did for me. They were efficient, knew what they were…read moredoing, and utterly pleasant which is what you want in people doing service work like this. I would hire them again in a heartbeat.

I originally scheduled my cleaning for 8/11. I called on the 7th and they were able to come out…read moresame day which was nice! I wasn't home when the service took place! Once I got home the carpet was super wet and still had an odor! I just used my own cleaner to dry it more!

Stanley Steamer or Stanley Schemer?…read more I called and scheduled a cleaning for two area rugs, responding accurately to every question asked by the agent. The technician arrived in a company truck, wearing a company uniform, but seemed rather morose. She did not smile and did not introduce herself. When she turned over the corner of each rug to check its fiber content, she abruptly told us that the original price quoted would now be double, since the hall runner would have to be taken to their facility and cleaned by machine. When we questioned why we weren't asked about fiber content over the phone, she said they usually forget to ask that question. We were startled to find out that the cost to clean just the one rug would be the original price quoted, since that was their minimum. We asked her to call her supervisor and request that he to waive the minimum and charge us the actual amount to apologize for the confusion. She said she'd call from her truck and let us know the outcome. When we looked out the window, a few minutes later, the truck was gone! She had driven away without responding!

Had an emergency sewage blockage at our house with my 91 year old mother-in-law at the house on…read morehospice. A call to Roto Rooter in the middle of the afternoon had Jerimiah and Chris come to the house to determine the next steps. They arranged to have the team of Edgar, Nathanial, and Roberto at the house in the morning and in one day they had solved the problem. Much thanks to the dispatch team and all the team members that helped us out. We are very grateful for your excellent service and customer service. I highly recommend Roto Rooter for any of your plumbing needs.

Friday 3:30pm Labor Day weekend (Always the case, right!?) the main is backing up through the…read moredownstairs tubs and showers. Freak-out engaged!!! Called and got an appt within an hour! Nate Williams showed up on time. Calm, professional, been there seen that. His demeanor calmed my mental storm, knew exactly what to do and took the time to explain and show us what was going on. He took his shoes off before entering our home without even asking. That is professional and means a lot to us. He tested everything to ensure proper operation before leaving. Value? When sewage is present in my house on a holiday weekend, no fee is too big.

Ivan, Juan, Malcom, Brandon and their crew were polite and hard working in every way. I hope I…read moredon't need them again but would gladly hire them if I did. I had some concerns about things I probably don't understand very well and they addressed them within minutes. This was all In the middle of the disasters from the February freeze we had. They went above and beyond and I don't Yelp usually but I want to give credit where it's due. They made a really stressful time much easier.

I would give this company "0" stars, but marked one just to insure my comments are posted…read more Smart Dry was referred by another plumbing company to locate a leak. They were a little late, but had the address written incorrectly. I'll give them that. They went to work to detect my leak and as they began, I started feeling like it was not going to work out. I could go into detail, but that would be too long. They marked a spot on my garage floor for the plumbing company to come back and jackhammer through to the leak. Problem was there was no leak there. Smart Dry came back to fill in the hole due to their error. The concrete that was removed was about 5 to 6 inches thick, but Smart Dry was going to smooth concrete over the dirt in the hole as if they were icing a cake. I told them I want the same amount that was removed. Smart Dry put concrete in, but didn't have enough. They came back a second time to add more concrete and still didn't have enough, so they later placed a third layer. Mind you, this hole was 2 1/2 ft. x 1 1/2ft. Not like it need a cement truck, or mixer. The final result is NOT smooth and looks unprofessional. Then Smart Dry tried to locate the leak again. Ivan, who never came to the site insisted I needed an additional shut-off valve that would cost me aprox. $500. While I was on the phone with Ivan the crew drove away. They failed to turn my water back on at MY shut-off and failed to mention the valve broke when they were turning it. Smart Dry called the crew back, they had to call another plumber to repair the broken valve. After repeated calls and talking to Lynn and Ivan with assurances they would call me back, send someone to check the concrete, correct errors, Lynn says there is nothing else she can do and she is part owner. Bad work, poor communication and never found the leak.

We needed our carpet cleaned and my wife scheduled for Stanley to come out and do the cleaning…read more They set us up for a time frame from 12pm to 4pm on 1/16/2024 and around 4pm they texted and stated they will not arrive till 830pm. My wife told them that they will not be able to clean that late because our young daughter will be sleeping. I called and requested to have them to come out first thing the next morning (1/17/2024) and they stated that can't do that it will be a time frame. I told them that it was super frustrating when my wife took time off of work to be home during that time and they never showed. Then Stanley stated that they will have a time frame from 8am to 9am show up. I canceled a meeting and rearranged other meetings to make sure I was home. At 9am Stanley once again was a no show.

Made an appointment for some tile/grout cleaning done in the kitchen. I was expecting one of those…read moredramatic yet satisfying before and afters, like the images you see on the company's website. But I was extremely disappointed. The floors were relatively clean, but they didn't necessarily look "professionally done". Plus there were some areas he clearly missed. I definitely could've saved $150 and just cleaned the floors myself. Not impressed.

Josh A. Did an amazing job of cleaning our carpets and stairs. Called ahead of time, showed up on…read moretime, and was very professional. Offered us a few additional items we could get for a very fair was not pushy at all. A true pleasure. - Doug

I had Damian Swanson and Joshua Rodriguez from SteamMaster Cleaning clean the carpet in my new…read morebuild. Even though the house is new, many people walked through before we moved in, and I wanted it truly clean for my family. They did an amazing job -- the carpet looks brand new, and the cherry smell is incredible! I'll definitely use them again. Highly recommend!