Brad and the team did an excellent job of replacing my roof dryer vent. They were on time and also…read moredid a complementary inspection of the roof to note any other things that needed attention on my roof. I would definitely recommend them to anyone looking to get any roofing work done. I appreciated their willingness to work around my schedule and sent out an experienced roofer to get the job done.

Thank you to Rick and the team for their help. Had an attic flood that needed to be remediated ASAP…read moreand thankful for their help. Rick was punctual, did a great job communicating with us throughout on where things stood, helped us communicate with insurance, the whole nine yards. Couldn't recommend more.

The response was incredibly fast! I needed a quick look to check for any water issues as soon as…read morepossible. They scheduled an opening the next day early in the morning, and the inspector arrived right on time. He was very knowledgeable and put my mind at ease. Thankfully, he didn't find any signs of water intrusion.

I hired All Nation Restoration for remediation work in my home. During the project, one of their…read moretechnicians used bleach in a carpeted area without putting down plastic, tarps, or other protective floor covering. This resulted in permanent bleach damage in multiple areas of my high-quality, continuously installed Berber carpet, including highly visible areas in the middle of the room. What disappointed me most was not simply that damage occurred, but how All Nation handled it afterward. The company initially characterized the damage as something that can occur during remediation work despite taking precautions. In my case, there was no floor protection in the affected area. Their project manager came to my home shortly after I discovered the damage and saw the area firsthand. All Nation's own carpet professional subsequently advised in writing that repairs could look good but "possibly not perfect" and that replacement would be the alternative because a matching carpet was unlikely to be available. My independent carpet professional reached the same conclusion and recommended replacement. In an effort to compromise, I obtained a $2,400 estimate to replace only the affected common areas rather than the continuous carpet installation throughout my entire second floor. All Nation had offered a $1,000 credit, so I asked them to contribute an additional $1,400 toward this solution. They declined, characterizing replacement as my "preference." Yes, I do prefer my home to be returned to me in the condition in which they found it. I ultimately attempted the less expensive repair option using my own carpet professional. Unfortunately, the result confirmed what both carpet professionals had predicted: the repaired area remains visibly distinguishable from the surrounding Berber carpet. I am now left with a permanent, noticeable flaw in a high-traffic area of what had previously been a uniform, continuous carpet installation. My concern was never that I wanted a discount or that I was trying not to pay them (I have since made final payment). My concern was that the damage occurred during work performed without floor protection and that All Nation treated offering a credit and the ability to patch the carpet as sufficient, regardless of whether the repair actually restored it to its prior condition. I believe a restoration company should take reasonable precautions to protect a customer's property and, when preventable damage occurs, work toward a solution that reasonably restores the property to its prior condition. Unfortunately, that was not my experience, and it is the reason for my rating.

Had a water mitigation need. Jarrod Woeller was a great technician. Communication was quality, told…read moreus what to expect, and pricing was transparent.

The remediation was great. Ryan and Jarrod were awesome with the remediation. They got rid of the…read morewater and responded quickly to get started.

I'm never going to stop singing praises of Texas Dry Out & Restoration! I'm still amazed at Diego's…read morecompassionate, patient professionalism. Just outstanding work! This July, right before our move-in day, our 12-yr old HVAC had a line back up that caused a lot of water damage. When comparing companies to ask for help, I took special notice of the many reviews talking about TX Dry Out going above and beyond to help stressed-out people navigate insurance claims. As a disabled woman I know just how agonizing it can be to work with health insurance companies, so TX Dry Out was my first pick. I was impressed by Diego's inspection process, the equipment he used and how thorough he was, and also how patiently he explained the terminology and our different options. His expertise became even more obvious when I got a second quote from another popular company---the other tech was friendly, but had cheaper equipment, did not explain much, and gave disappointing answers to questions I only knew to ask because Diego had already explained things to me. The difference was night and day, and not just because the other company only does mitigation work, leaving the customer to figure out the build-back process. TX Dry Out was miles ahead of the game by comparison in every respect. During the mitigation and build-back processes, Diego and his crew were just amazing. They took good care of our property (I was amazed how thorough their plastic containment system was) and were excellent at coordinating with other contractors doing repairs at the same time. They were also happy to work with us on the specific HVAC company we wanted to use, which was a relief. Diego sent us multiple progress videos and never batted an eye when we dropped by to take a look at things in person. The build-back went much faster than expected, which was a relief given our stressful moving timelines. Diego was TRULY AMAZING in helping us navigate the insurance claim process. In all our conversations about the mitigation, the build-back, and insurance, he never rushed me, never got impatient with all my questions by calls and texts, and never judged me when I got confused or overwhelmed. He even reached out to a colleague for advice on something specific to our situation, which he didn't have to do. And a whole week after the entire process was complete, he helped us troubleshoot questions about the water heater that had been removed and reinstalled. Diego proved himself to be a real professional who genuinely cares. Obviously I hope we never go through this ever again, but if water damage does happen to me or anyone I care about, I cannot imagine going through it without the expertise of Diego and Texas Dry Out & Restoration! THANK YOU!

I sent a message on Yelp to a business, and it went to a few providers, Diego from Texas Dry Out &…read moreRestoration was the first to reply, he asked for a photo and shortly after we had agreed on a time for them to come see my home the next day (I got lucky with their availability). Diego and Francois did a thorough inspection at my home. They walked me through the whole thing and explained what they saw and addressed all my concerns and gave me a lot of advice and suggestions on next steps, from the exterior to the attic. They made sure I had all my questions answered and assessed the entire situation. I'm thankful for their service and will call them again if I have another water leak situation. Diego even followed up a few days later!

Best house project ever thanks to Ace roofing and Cole and all the people who worked on our roof…read more Cole explained and answered every question we had before, during and after he helped us with a new roof. He walked us through the entire process not only on the roof, but the gutters, skylights... Every process was done as he projected and we are so so so glad and happy we called Ace and Cole. Excellent work.

Wow! Ace Roofing really saved the day for us during our home sale…read more We were in the middle of selling our house here in Austin when a roof inspection came back with a laundry list of repairs. After getting a few estimates, Ace Roofing was the clear winner. What really earned the 5 stars: The Price: Their quote was significantly more affordable than the initial inspection report estimates. It made a huge difference in our closing costs. The Owner Connection: I was impressed that DJ, the owner, actually came out to our house to meet us personally. You don't see that kind of local, hands-on service much anymore. The Paperwork: Garry, the project manager, provided full photos and documentation of all the work they accomplished. Having those photos to show the buyers gave them peace of mind that the work was done well. If you're looking for an honest, reliable roofer in the Austin area who won't overcharge you, definitely give these guys a call. So glad I reached out to them!

I was referred to All Nations Restoration by a neighbor. I was scheduled for the next business day…read moreto have an area of concern on the exterior of my home assessed. Jeremiah was professional and knowledgeable. He managed and treated the area of concern and shared additional information about exterior home mold and fungus growth and preventative measures. Many thanks

Folks at the Georgetown location were so helpful and quick. They even offered to show me the…read morefailed part so my teenage daughter could see. Really nice waiting area, even with an indoor playground! I highly recommend.

They did a great job -- Javier, Zuriel, and Gerardo, the mitigation team, were excellent. They…read morewere very conscientious, polite and effecient. They did a great job.

We had a fire in the garage of my townhouse and my insurance company recommended Puro Clean and a…read morefew other companies, to clean up the mess. There was very little water damage, but lots of smoke damage. After they did the cleanup, I decided to also use Puro Clean to do the rebuild of the interior of the garage. Although their cost was a little high, they would take care of everything and I wouldn't have to do anything (like hire another company to replace the garage door). The ONLY reason I gave 4 stars vs. 5 stars is, their communication with my tenant. The tenant would take time off work to be there and they didn't show up a couple times. After speaking to Jorge about this issue, the matter was resolved and they were on time after that. All in all, I'm very pleased with the outcome of the garage with everything being replaced that needed replacing and everything restored the way it should be.

What can I say? If Yelp allowed 10 stars I would give Carlos and his team 10 stars! First of all,…read morehe was my knight in shining armor. I was desperate to get the repairs started on my house after we had a pipe burst in the kitchen in February. I contacted multiple contractors on Yelp after being flat out refused by the big name water damage companies. He responded quickly and promised to get the repairs done by the time my son got home from college in May. Guess what? He delivered! I can't say enough about the professionalism and courtesy of Carlos and his crew. A special shout out to Laro. He has extraordinary plumbing and electrical skills. He is also able to perform all the other tasks that were involved with the repair of my home. Raphael, sorry there were SO MANY boxes to pack. You are a trooper! It was easy to stay in contact with Carlos and the attention to detail that his crew exhibited is greatly appreciated. They completed all the tasks related to the repair of my home (except countertop installation) as well as a few extras. One of the extras was removing the nasty popcorn ceiling. It looks so nice and clean now. We also had a dimmer switch installed and undercabinet lighting and a new "spotlight" type fixture over the sink. I think the pictures will speak for themselves. A gigantic "thank you" to Carlos and his team!

Carlos and his team just finished the rebuild of our 2600 sf house and did an amazing job. We…read morecouldn't be happier. Our house had water damage everywhere except for the home office. Carlos and the team worked with us on every step of the way to get the rebuild as we wanted it. He dealt with insurance and helped us with the claim, also his estimates were accurate without unexpected surprises. When speaking with Carlos, you get a sense of honesty and no nonsense that is not easy to find. Overall, a great experience and will definitely hire Restoration Masters again for other projects.

I can't say enough good things about Colby. We were going through an incredibly difficult time…read moredealing with a Category 3 sewage flood, and throughout the mitigation process, Colby was extremely sympathetic, compassionate, and understanding. He always made us feel comfortable, was available whenever I needed to call, and genuinely cared about what our family was going through. Out of all the contractors we dealt with, Colby was by far the most personal and caring.

Colby was very easy to work with, had fair pricing, and did excellent work. He and his team…read morerepaired the wall behind a washing machine that was installed improperly by Home Depot, which flooded my home. The repair finishing work was great with attention to detail. Would recommend this company for any water damage repair you may need.

Picked together design build because of their reputation. Both Kevin (sub contractor) and Shay…read moreproject management were excellent. They don't nickel and dime you on small change orders. examples floor sealer and grout sealer done without charge. All the subs they use are excellent, a highly trustworthy family company who I would 100% recommend and use again

The owner, Roi, fixed the issues and reimbursed me for a portion of the charges. Just be aware if…read morethe project rep on the ground isn't doing well to contact the owner, Roi, immediately.