They did a great job -- Javier, Zuriel, and Gerardo, the mitigation team, were excellent. They were very conscientious, polite and effecient. They did a great job. read more

We had a fire in the garage of my townhouse and my insurance company recommended Puro Clean and a few other companies, to clean up the mess. There was very little water damage, but lots of smoke damage. After they did the cleanup, I decided to also use Puro Clean to do the rebuild of the interior of the garage. Although their cost was a little high, they would take care of everything and I wouldn't have to do anything (like hire another company to replace the garage door). The ONLY reason I gave 4 stars vs. 5 stars is, their communication with my tenant. The tenant would take time off work to be there and they didn't show up a couple times. After speaking to Jorge about this issue, the matter was resolved and they were on time after that. All in all, I'm very pleased with the outcome of the garage with everything being replaced that needed replacing and everything restored the way it should be. read more

Highly recommend this company! We had some bats decide to take up residence in our wall. Once we had the bat issue resolved and the exterior wall sealed the next step was cleaning the damage done inside the wall. Israel and his team were amazing. He looked at the issue on a Friday afternoon and was at my house to start the sealing of the home the next day. Within a couple days the cleanup work was done and they immediately began the reconstruction. Maricarmen was the project manager for the reconstruction and her team were very thorough. You would never know there was ever an issue or any repairs. The entire team was very considerate of our time, kept us informed of each step in the process, and were very responsive to any question I had. Thank y'all for everything! read more

Israel and his team were exactly what we needed during a stressful project such as mold remediation. Not only is Israel communicative, professional, and organized, but his detail-oriented proposal set him apart from other contractors who I interviewed. He included photos, measurements, and line-item explanations. This detail assured us he would do an excellent job, and we were right. Our closet passed clearance, and we couldn't be happier. Don't be fooled by cheaper quotes - his quote is reasonable for this level of work. Additionally, Israel and his team were respectful of our space and worked with us on our concerns. If you want peace of mind, hire this team immediately! read more

Called to have them check around our AC for mold. Israel came by to check it out. Then he said he would call us back NEVER did. Completely left us hanging. read more

I do not have enough good things to say about Israel and his team. Professional, prompt, patient, courteous, detail oriented, and many many more positive attributes could be used to describe the type of work they do. Israel and team was able to respond quickly on a Friday night to help me mitigate further damage from a toilet overflow causing a pool to be newly installed on my first floor. He was able to help walk me through the process, set expectations, and help me through the process of next steps. If you are in need of property mitigation, I could think of no one better than PuroClean to help you through the stressful experience. Israel and team without question will be my first call if I have another issue arise! Thank you sir! read more

I would definitely recommend Israel and his service for smoke odor removal. He came out immediately when we called about our problem (kitchen fire producing a severe smoke odor throughout the house) and spent half an hour with us answering questions, with no expectations of a fee. He told us about our various options, including using a hydroxyl-producing machine or an ozone machine to knock out the odor once everything was clean. After cleaning every item and surface in our house, we had him come out and use the hydroxyl machine. He came by every day at a time convenient for us to move the fans and machine around to try to address the odor, which wasn't subsiding much after a day or two. He then gave us a couple further options, including a chlorine-based treatment for the walls and HVAC system, cleaning the air ducts, and switching to ozone (which is harsher but acts faster). We had our air ducts cleaned with a separate service since that was the only surface we couldn't clean ourselves that could have had smoke residue on it. Since the odor was still very apparent after the duct cleaning and three days of hydroxyl, we decided to switch to the most aggressive treatment (ozone), which Israel correctly recommended we only do for six hours (as per the manufacturer's guidelines). The ozone treatment helped a lot, although the smoke odor (while much improved) is still apparent in several areas in the house, which we're still working on. Israel did not charge us for the hydroxyl machine ($160/day plus $20/day /each for the fans), I assume because it was not very effective for our smoke odors, and only charged us for the ozone treatment, which cost $800. Overall, Israel did an amazing job and helped us get at least 90% of an incredibly strong smoke odor out of our walls, belongings, etc. I only wish that I was told at the beginning instead of mid-treatment that hydroxyl would take much longer than ozone, that we would need to clean the air ducts, that a chlorine treatment would be recommended, and that we would likely still have a slight smell present after all treatments were completed. Israel and PuroClean are head and shoulders above SERVPRO and other companies that charge exorbitant fees to stressed and unsophisticated customers for unprofessional service. PuroClean was reasonable, responsive, patient, effective, and highly professional. Thank you Israel! read more

I cannot say enough about the professionalism and the excellent work that these men do. My husband and I noticed a smell in our bathroom that wasn't pleasant and it was coming from our vent. Not really sure on who to call, I wound up contacting Israel from Puroclean and he wound up showing up that same day!!!! When he came he explained that his company cleans the mold (as that's what we all thought it was) but doesn't actually determine if that's really what it is. He gave me a gentleman's card so I can call to set up an appointment to see if it actually was mold. Once this was tested and it was solidified it was mold, Israel and his team came back to remove the duct, replace and clean everything. They had to cut out parts of our ceiling to remove the duct so you could imagine the anxiety this caused me and my husband. They repainted everything and you can't even tell there was work done. Their prices are spot on and they are just the nicest people around. I can't thank them enough and if I ever have this problem again, they will be the first I call. Israel...thank you again!! You are awesome! read more

I highly recommend PuroClean! I want to officially thank Israel De La Vara and PuroClean for a first class job and quickly, and efficiently showing up within hours of the call on the same day, to initiate damage control by identifying the severity of the water damage and offer a remediation plan and clean up measures. This was a very stressful - crisis mode situation for us, and I am so thankful that Israel was exactly the type of professional you want in your house to help you navigate the stressful situation with confidence, competence and with clarity and no chaos in the middle of the chaos. He knew exactly what to do and how to do it with boldness and authority. He was very respectful and seemed sensitive and aware of our needs as a family of 5 by working around our schedule. He addressed all our concerns and questions and made excellent suggestions and gave us tips to facilitate the process and even provided welcomed suggestions for another contractor to fix the damage. Israel's excellence of spirit was noticed by both me and my husband, as he clearly explained the process, steps and recommendations to both of us to our full satisfaction. We noticed that he and his team worked quickly and effectively and clearly communicated with us and our insurance adjuster. We wouldn't hesitate for a second in recommending Israel and PuroClean to address any water remediation issues at any home!! First class job all the way! Thank you Israel and PuroClean! A+++ -Sonia C. AKA Tanah (nickname). read more

We needed a build back done from some water damage that was done in our home. PuroClean was excellent. We wish we had gotten them involved sooner to help with the original water damage (which they also do). We had a very good experience with them- fair price, fast service, excellent quality service! read more

Israel was called urgently due to a leaking water heater at my home. Water had been leaking for ??? days before the thing actually developed a large hole. Water had flooded my laundry room, kitchen and had gone underneath my exterior wall into my garage. Israel is an excellent communicator. He walked me thru the damage and the plan for clean-up. He kept me informed throughout the week of work required to get it all handled. He and his team showed up when they told me they would and were very neat with their work as well as outstandingly considerate of my needs the entire time. He managed my complete clean-up and will soon be working with me on repairs. : ) read more

Israel's team from PuroClean were life-savers for us when we had an attic water leak late one evening on a weekend. The leak was easily stopped, but ceiling and wall drywall below was soaked. PuroClean were on-site within an hour, and quickly stabilized the situation - removing damaged dry-wall and setting up drying fans. It was a considerable relief to be able to put the situation into their capable hands so fast, and this probably saved us some further repair costs. Once the walls and ceiling were dry, they set about repairing the damage in a very professional way - replacing and repainting the affected drywall, and generally putting things back to a state where you would never have known the damage had occurred. Throughout, Israel and all of his team were very courteous and professional, and took time to explain what they were doing, and how the work was progressing. Work was done quickly and efficiently, and for what I believe was a competitive price. I would recommend PuroClean highly for any similar work. read more

We had a problem with windblown rain getting in somewhere above our gameroom window. I tried to locate and fix it myself, and had a couple of other contractors out over the years, but nobody could figure it out. After Hurricane Harvey mold stared to appear where the water would drop down from the top of the window casing. I knew it was time to get serious, figure this thing out and fix it for good. Someone having a similar issue recommended PuroClean on Nextdoor. I called and made an appointment and met with Israel a couple of days later. Israel initially provided an estimate for treating the mold and removing the sheetrock on the front wall to see exactly what we were dealing with. Israel and his crew carefully covered everything in the room with plastic and sealed off the room. Upon removing the sheetrock they found some mold (but not as bad as expected) and some rotted wood. They cleaned the mold and we agreed to proceed with phase two which involved removing the stone around the window, replacing the window and rotted wood and putting everything back together. Israel's guys were very professional and did a great job with all of that. From replacing the window, to putting back the stone, to all of the trim and paint work inside, you would never have known any work was done at all - it all looked great. Israel was very easy to get in touch with throughout the process, he and his crew showed up when they said they would and left little to no mess when they were done. I did not get other quotes so I can't comment on the cost but it seemed very reasonable for the amount and quality of work done. I highly recommend Israel and PuroClean. Hopefully I will never need their services again, but if I ever do have any mold or water damage issues I will not hesitate to give them a call. read more