I would like to take some of your time to tell you how blown away I was and am on the team that you sent out to take care of my mold remediation. Steven was my first contact and, not only was he on time, totally professional, and lovely to deal with, but he continued to impress when my mother had an asthma attack due to the mold and he took care of her. He followed up with me and called back when he said he would, and was a breath of fresh air! Then came Kris, who was on time, totally professional, called to confirm appointments and funny! He was personable and lovely to deal with. He didn't talk down to me - he answered all of my questions with knowledge and patience. The team that did the actual remediation was Kris and Steven - again, ON TIME - which really is rare when you are dealing with most Central Texas contractors. They were caring, considerate, went above and beyond and left my house in the best possible condition, considering the circumstances. Your guys are superstars, and I sincerely hope you realize how lucky you are to have such a stellar team representing your business. Well done, Premier!" read more

This company was a Godsend. A pipe had broken while I was at work and my downstairs was under water when I came home. I made the call after hours and was pleasantly surprised that I got help immediately. The team was here in a matter of hours. I was given instructions on how to handle the situation until they arrived. When they got here i felt totally at ease . We walked through the house . The damage was assessed and the plan of action was discussed . The team was extremely knowledgable . I felt totally confident as they started to work on my house. They were very thorough and made sure all problem areas were assessed and handled. The job was completed in the estimated time that was given. After the work was completed I was very satisfied. My house looked great and I was confident that all structural problems had been addressed so that I would not experience any further problems. I totally recommend Premier Restoration and Reconstruction without hesitation! read more

We discovered that a burst dishwasher line was flooding our house in the middle of the night. Within an hour, Premier Restoration was at our house with equipment for drying. The drying took about 7 days, and Premier came home regularly to inspect progress, even when we were not home. They gave us a very rough cost estimate initially, and then dealt with the insurance directly to determine the scope of the job and for payment. I assume that they were happy with the insurance payment. They were reliable and went beyond what I thought they would do in many ways e.g. in explaining the whole insurance claim process to us and being present when the adjuster came to our house. I would highly recommend them. read more

We used Premier Restoration for a 2nd opinion about mold that a previous air duct cleaning company told us grew in our Fiberglass duct above our HVAC unit. The previous company told us that it would likely spread to the rest of the duct, resulting in a costly repair. Steven, from Premier Restoration, tested and inspected the area and within minutes explained to us that there it wasn't mold and not to worry about it. But if we wanted to investigate to further how to go about it. He was nice over the phone and in person. He also seemed confident and knowledgeable about solving our mold problem, if there had been one.We had a great experience with this company. read more

Our water line that feeds the outside faucet froze and broke. Called Steven at Premier Water Restoration and explained what happened around 7:00pm. He said he would be at our house in an hour. At 8:00pm he arrived and looked at our situation. He explained what needed to be done and started working right away. He told us everything that the equipment would do to fix the water in the walls and on the floor. He is very professional and knowledgeable. He cleaned up everthing that was removed to access the wet areas. Finished up around midnight and was going to another call. He is willing to work at all hours. Highly recommend him and his company. read more

Steven Little was great to work with! We had a rental property flood and he showed up on time and ready to help. Once I walked him through what happened to, Steven took the lead and performed a very thorough inspection. He explained every step to me and the options available for remediation. Their prices are very reasonable once you factor in the cost of your time and the hassle of working with rental shops. Every time I've rented equipment from Home Depot, I've ended up getting a manager involved at the end. It's just not worth the hassle of doing it yourself when such confidence and cost-effective professional help is available. read more

I wanted to thank Premier Restoration for helping me with my home that flooded recently. I called a couple of other companies to dry it out but not one answered their phone at 2 in the morning. Then I called Steven with Premier restoration. He and his crew were at my house within an hour and worked through the night to get the water out of my house. I was impressed with their knowledge and how they checked on my house daily to make sure that my house was dry. Hopefully I will never have this problem again, but if I do I know who I will be calling first. read more

I called Premier after another water restoration company didn't return my call on their 24 hour 'emergency' line. I can't say enough good things about Premier. They answered the phone, were professional, answered my questions, and arrived almost immediately. They started eradicating the problem and offered sound advice on what to do next. The owner, Steven, even got on the phone with us which was surprising considering it was a Saturday. The representative, Louis, was extremely knowledgeable. This company, so far, has gone above and beyond our expectations! read more

Very professional establishment! I appreciate the time the technician spent walking through my home and explaining the process to me, not rushing off to another job. He was very attentive in listening and answering any questions I had, along with kind and patient through out the process. Everything was tidy and organized from the estimate to my home at the end of the day thanks to the workers making it as if we could barely tell they had been there. Will be recommending Premier restoration & reconstruction to family and friends! read more

Lewis Cuthair and Premier Restoration were extremely professional and did an outstanding job with our water damage cleanup. Lewis was very patient and took the time to clearly explain the process, always kept me in the loop regarding next steps and also provided me with a "not to exceed" estimate before we were certain whether or not the service would be covered by insurance. I would recommend Premier Restoration to anyone in search of water damage cleanup service. Thank you Lewis! read more

Highly recommend this company. Very professional, responded fast to my emergency and was at my house within no time. They cautiously do a full inspection and pay very close attention to every minor detail. I was very impressed with the quality and work that was done.. the Team was very knowledgeable and has excellent customer service. I will not hesitate to call if a crisis ever occurs again. read more

Thank you Steve! We used Premier for our first time ever water leak. This was very stressful and Steve and his crew were extremely helpful! I appreciate him and his business. Thank you for being very professional and trustworthy. I definitely would recommend them to a friend or family member. My family appreciates all the good work you did in our house. THANK YOU! read more

Steven and the team at Premier Restoration are absolutely wonderful! From my frantic call at 12am to completion of the project, they were nothing but kind and professional. They are incredibly efficient, and their service is of the highest quality. I have nothing but positive things to say about Premier and am extremely grateful to this company! read more

Most professional contractor I have had in my 30 years in the plumbing industry. Called Steven and he responded immediately to an emergency call involving sewage clean-up. His tech showed up within the window as promised. Tech was prompt, courteous and efficient. Will be my first call and ONLY recommendation to all my clients in the future. read more

Steven from Premier Restoration was amazing! He came to our house right before Austin shut down for Covid-19 and was able to help us out with our leaking bathtub. He was professional, honest and someone we would trust with any future house issues. This is the only restoration business to call! The will get the job done right! read more

Our water heater broke spewing water from our attic through our ceiling and onto our wooden floors. Steven with Premier Restoration & Reconstruction came in and replaced everything that had been damaged and handled the insurance the whole way. We are great full for the team at Premier. read more

I cannot be more grateful to this company! They came at 3 am with a great attitude, amazing know how and attention to detail from start to finish! Wonderful customer service... great experience all around.... recommend them to anyone in a crisis! read more

Very very reputable and great customer service! If you are dealing with an emergency these guys are there for you from start to finish. I highly recommend them! read more