I've been ordering from Rosati's West since I moved to Madison. However, since they raised their prices, I don't feel like their meals are competitive anymore -- there's a lot of good other pizza joints around here. Also, their "customer service" is kinda crappy. Obviously, small mistakes happen - and they have multiple times before - (e.g. being charged for mayos that should have been included) but I never thought of writing a review up until tonight. So, amongst other things, I ordered two chicken sandwiches and cheese curds. Both came plain, with no lettuce, tomato, or mayo. Cheese curds also came with no sauce. I was not asked what I wanted with curds/ on sandwiches during the order and I definitely did not say that I wanted them plain, as witnessed by two other people in the room while I placed the order. When I called back, the kid told me that I ordered plain & cheese curds with no sauce. You know, if I don't explicitly say that you want lettuce, tomato and mayo, but your menu says that it comes with it, you just put in on it, period. Kid said (with an attitude) that he will put in a note for the next time... there will be no next time! It's not like I wanted my money back... all they needed to say was sorry, it's not going to happen again. read more

Worst pizza ever. They have no idea how to make a pizza. They advertise "Chicago Style" , they don't have any idea what that is. The only reason I am giving it one star is because there isn't a negative star !!! read more

I had extremely high hopes for this place and was let down. The spaghetti and meatballs were ok but the extra $2 charge for the meatballs seems over-the-top. I ordered the Cheef sandwich and my Dad ordered the Philly Cheesesteak but based on our experience they are the exact same sandwich. The Cheef says it comes with your choice of sweet or hot peppers...when I asked for both I got charged 49 cents twice for the peppers. The menu says nothing about an extra charge for these items but says you can add them to other sandwiches for a charge. In my experience when it says "comes with your choice of sweet or hot peppers" you shouldn't have to pay extra for those peppers. Both of the sandwiches were alright though they came with an ample amount of fillings. Both of the sandwiches came with beef and although there was plenty of the beef it was basically flavorless. The only flavor mine had was from the $1 worth of peppers. The desserts were also very disappointing. The picture of tiramisu on the menu was square and looked homemade. The tiramisu we got was a frozen, pre-packaged triangle that didn't have much flavor. The two cannolis we got were also pre-packaged and frozen but actually had really good flavor. All-in-all I'm pretty disappointed. I would consider going back to try the Chicago style hot dogs and their pizza. read more

It would have been nice to see if they actually HAVE good pizza. I went into their dining room and waited to be seated. Two waitresses and only one table occupied. Despite being only five feet from them, neither bothered to acknowledge me or ask if I wanted to sit down. They were too busy talking and deciding which CD to play. After waiting for a time, I walked out. I couldn't believe how rude they were. read more

I received a coupon in the mail for a free pizza and they wouldn't honor it. I'd be more upset if they were better than second rate.

Great pizza!! Full of flavor, generous topppings, and oh so yummy deep dish pizza!. Staff is always friendly and willing to help. I would highly recommend this place!! read more

We tried the Chicago style pizza and hot buffalo wings. Both were good, but neither was particularly noteworthy. The pizza had a very thick and somewhat doughy crust and a good amount of cheese and toppings. The sauce is a little on the bland side and the two pizzas I ordered both failed to travel particularly well even though it wasn't a terribly long drive home. The first small pizza was sausage and pepperoni and it was probably the better of the two. The sausage was somewhat on the bland side with very little in the way of savory or spicy flavor. That being said, the texture of the sausage was really good and the amount on the pizza was generous. The pepperoni was also pretty good, but not being on top of the pie during cooking means it doesn't brown up nicely and it gets a little lost. The other small pizza was veggie and it was also good, but somewhat on the bland side. The veggies give up a fair bit of liquid during cooking so this pizza did not hold together structurally as well as the other. The cheese on both was abundant but not exciting and lacked some of the amazing pull that comes on the very best pizzas. The wings were cooked nicely, although maybe one more minute in the fryer wouldn't have hurt. These wing are breaded then fried which makes them slightly heavier than non-breaded wings. The hot buffalo sauce was good, but again, nothing special. Rosati's was good pizza and I would be curious to try their thin crust options, but there are much better options in Madison and incomparably better options in Chicago. I also thought it was a little silly to be charged $0.53 for a side of hot giardinaire on a $48 order of two small pizzas and wings. Not the end of the world by any means, but still a little lackluster. read more

There is no doubt that this is the only TRUE pizza in Madison...Those who run with the masses and order the sugary cheap chain pizzas have no clue as to what they are missing. Treat yourselves someday to the crispy THIN PIZZA with Non-sugary sauce, perfectly spiced, with GENEROUS toppings and tons of melty cheese...ALWAYS delivered HOT.....MELTY....PERFECT..even in single digit temps...Rosati's Sausage is incredible BTW...their own recipe ....I insist you try the Chicago STYLE also some night ...It is BEYOND wonderful and balanced in flavors and textures...from the buttery flakey crust to the rich tomatoey sauce and the generous fillings not to mention the ooooozey cheeses..Check the menu for other items also ..like if you crave (or never even tried) a REAL Chicago Beef...THIS is the place..I get mine" wet, no cheese, hot Giardiniera" ...it is AMAZING and HUGE!! Ok well enough bragging about my favorite Madison Place for Take out...but..Trust me you will NOT be disappointed...i would never lie to you read more

The food is of poor quality. The crust is close to cardboard. The salad did not taste good. The server asked us if we wanted more drinks and and we had to ask again to get them. We won't be returning. read more

I recently called Rosati's to set up a large order for a hockey team. I spoke with Aubrey who was very friendly & professional. From the get go she helped with everything I asked for. She helped with determining how many pizza's, salads etc ... we'd need. She even contacted me the day before our pickup to verify the order and to talk to me about applying a coupon to help lower our cost. The pizza & salad were hot & delicious. If we're ever back in town, we'll for sure contact Aubrey/Rosati's to set up another order. Thank you to Aubrey & the team at Rosati's for such a pleasant experience! read more

Most know Rosati's for pizza and take out, but they have so much more including an eat in dinning room. There pizza is great, but you also need to try the ribs and fries, chicago hot dogs, and pastas. They have dinning room specials every night that are an incredible deal! read more

We had a cheese pan pizza. If you are looking for Chicago style deep dish, this is not the place to find it. The crust was pretty bland, there was very little sauce and the cheese was just ok. Overall the pizza was bland, with too much crust compared to sauce and cheese. We probably won't return here, at least not for the pan pizza. read more

Dined inside Rosati's for the first time on a Sunday night. I dined alone that night but craved pizza, so I opted for a calzone so I did not over-order. The mozzarella was deliciously gooey. The sausage stood out. I also ordered the calzone with fresh garlic and red onion which gave it a great balance. My only regret about this visit is that I didn't get a deep dish pizza instead -- I get the impression that if their toppings are this great, their deep dish probably won't disappoint. Will be coming back again when I get a chance. Maybe with friends this time! read more

The owner of this establishment sets a high standard of customer service for all of the employees to follow.

I lived in or near Chicago for most of my life, and have frequented some of the best Chicago pizza restaurants in the Chicago area, including the original Pizzeria Uno (and Due), Lou Matti's and other more local favorites. I used to deliver for a Rosati's franchise in the Chicago suburbs, and came to appreciate the finer points of this food genre while working there. This Rosati's franchise is not the best I've seen, but it has improved greatly since I placed my first order there 4 years ago. The variety of crust/pan choices is something that's unique to Rosati's. The double dough and the "Chicago style" pan are my favorites. Unlike some other local pizza places, they put the sauce all over the crust, and don't skimp on toppings. Other favorites are the baked lasagna and chicken sandwich. I'm a 100% delivery customer, and the drivers who bring my orders are great guys. I tip them well and they never let me down. Pluses: the variety of food choices for a pizza place: Minuses: They close too early for my hours. read more

Wow. Terribly disappointed. Pizza was cold. Sauce was tasteless. Had veggie pizza and spinach/tomato bread. Bland. Will never order from here again. read more

LOVE LOVE LOVE everything here....Everytime I go everyone is so friendly and helpful and the food is PHENOMINAL!!!!÷ A MUST TRY!!!!!

Absolutely the best pizza in town! The thin crust sausage pizza is just like we had growing up in Chicago. The sausage is the best! Not that pale, tasteless, preformed stuff that others use. Once you try it you'll be hooked! read more

Delicious! My favorites include the Spicy Italian beef, garlic bread with cheese, and their Greek salad. But the best thing is their thin crust pizzas. If that's not your thing, they have plenty of other crust options. I frequent this particular location often. The staff are always friendly and courteous. Regardless of how you get your food, (dine-in, carry out or delivery. Yes they offer all three!) Rosatis West is a gear choice! Can't wait to return! read more

I thought the pizza was okay, but not spectacular. I probably won't return.

If I could give no stars I would. I was delivered a half a pizza. Only a small credut was offered. I will never orfer from here and I hope uf you read this you do the same. read more

Well, I guess I have to up this review to four stars since I can't get enough of Rosati's Italian beef. I have absolutely no idea how authentic it is, but since Rosati's is a Chicago-based chain, I'm guessing it's pretty close to the real deal. Anyway, it's delicious, and the portions are extremely generous for what you pay (although the delivery charge still sucks). Also, thin crust pizza is the way to go here. It's still pretty greasy, but not as bad as the thicker crusts. The individual-size pizza is pretty big for just one person and at a good price. read more

Great pizza. Free popcorn. 3.50 for wine. Great specials nighly. Good salads too. A steal.

The 2 hot dog combo is a great deal - Chicago-style dogs are so expensive around here, so 2 dogs, really good fries and a drink for $6 works for me. I also tried the Italian Beef and it was just right - just like home. Our service was excellent both times we've visitied. I would go five stars, but this weekend my wife ordered the "double dough" pizza and I tried it - pretty disapointingly dry bland crust. I'm certainly going to try the deep-dish sometime...maybe I'll change my review after that - 5star if it's great and down to 3 if it stinks. read more

Every one that worked there was extremely rude, when ordering my pizza the guy was rude, the server was also extreuy rude and we were not given a seat and had to wait for a long time when there were many seats open, then get this about half way threw are food we were told we had to move because it was getting bussy and a bigger party was comeing in with no reservation, smh rosaties smh read more

If you are in the mood for delicious pizza, look no furthur! The thin crust pizza is always crispy and full of toppings and cheese, I am never disappointed! I recently ordered a thin crust pizza for delivery. It was delivered on time and was still piping hot. You can really tell how fresh of ingredients are used by how good it tastes. I would also highly recommend their sandwiches...the Cheef and the Meatball Sub are my personal favorites! read more

I love the atmosphere in the dining room family friendly and you get popcorn on every visit-yum! They have so may cool dining room specials and my favorite is $2.00 glass of wine on Fridays. There menu is also really diverse the Harvest salad is especially amazing!!! read more

Terrible, Rude Service We ordered our pizza at 10 AM for an 11 o'clock delivery. We didn't received the pizza, called to ask why and were treated rudely, put on hold for 15 minutes, and never received an apology. The owner and the staff insisted that it was not their problem because the Internet didn't work - it was an online ordering problem. Yet, we had a confirmation and they charged our card. More importantly, their "not my problem" attitude is symptomatic of how they treat customers. High school students (I have 2) are treaty extremely rudely on a daily basis. The kids go back because the overly greasy, low priced pizza is marginally decent. I won't go back. read more

Picked up 2 Chicago Deep Dish pizzas for lunch after a night on the town. 1 pizza was veggies, the other sausage, hot peppers, and mushrooms. Basically the taste of cheese dominated these pizzas with a seldom taste of topping -- a cheese bomb. read more

The lighting is subdued, the decor quaint, and the atmosphere is casual and comfortable. I liked the hand-painted wall murals and the Rosati's Italian sauce cans that bordered the ceiling. Adele music filled the small restaurant that has just six booths and three tables. It was very pleasant. Rosati's was busy the entire time we were there - there were always one or two groups waiting to be seated. Our server (Lindsey) was spectacular. We ordered a medium Chicago style pizza with sausage, pepperoni, onion, mushroom and black olive. It was much too much pizza - they are very generous with the toppings. The pizza was very good. The prices were reasonable. It is a great place for a couple or a small group (4-5) to enjoy a pizza/pasta night. read more

Wow finally some basic Italian food in Madison that isn't flavorless and bland ! One of my few regrets in moving to this area is that much of the local flair is bland. I was sad that Olive Garden was my favorite moderate priced Italian restaurant. That is until I tried Rosati's. I am not looking for authentic, I don't know if this real Chicago fare but I do like how it tastes. I am pleased with the service and love the fact that you get a bowl of salty popcorn when your seated. I hope more franchises open in the area. read more

Best deep dish Chicago style pizza ever. Great establishment and friendly staff. Dine in is kinda minimal but worth it. Only 8 booths and 3 tables. Being from Chicagoland myself I have to admit this is the closest thing to home! read more

We had the dough nuggets and a deep dish pizza. Both were delicious. Staff was friendly.

Great food and decent service. It was the first time we tried Chicago style pizza and we loved it! However we gave it 4 stars because our pizza was lukewarm. Since they are made to order and it wasn't crowded we thought it would be hot. read more

The best place in Madison where you can get real Chicago deep dish! Love it! Makes me miss home!

Good food. Good service. I like spicy Italian beef on garlic bread and their stuffed pizza (buttery crust). 4 stars.

I ordered my food at work and was all excited to get it to eat. After an hour and a half, mind it is snowing so I was giving them the benefit for extra time, I go online to see if it was being delivered on the track my order and see that they just cancelled my order. I got no call or anything to let me know and I am at work and my lunch had already passed so I could not could not call. If my money doesnt go back on my card they are going to here alot from me. read more

Ordered Rosati's for the first time last night.... YUM!! Delivery was faster than expected. Cheese pizza was simple but very tasty. Also got little bite-sized desserts that came with Nutella... heaven!! Will definitely order again :) read more

I really love thin crust pizza so I'm always happy with Rosati's. The sauce has some nice zing to it and there's the perfect amount. In the past, the cheese seemed a little skimpy to me so I ordered extra this time and it was definitely better. The pizza came really quick, was hot when it got to my hotel, and the delivery guy was very friendly. I will order again! read more

I had a large thin crust sausage, mushroom and bacon pizza. It was absolutely delicious! One of the best pizzas I've had in a long time. Highly recommend and I will be ordering from Rosati's a lot from now on! Well done Rosati's ! read more