So about a week ago i ordered food from this establishment. When i dumped my fries this piece of metal fell out of the container. I called the restaurant to let them know what I had found & the woman that answered the phone basically said "Metal I dont know anything about metal so maybe the kitchen people would know". The woman proceeded to basically ignore me like she didnt really care so I asked her if there was a manager I could speak with & she said yea I'll have someone call you. I asked her if she had my phone number she was like oh yea so I gave that to her. She then tried to hang up but I asked her well you need my name right she then was like ok . I assumed that someone would call me but no such luck. I've called to talk to a manager 3 times and have been told someone will call me back. Im almost wondering if this establishment does not even care. I've ordered from here a few times & the woman thats there is never friendly & always has an attitude. I wont spend my money here anymore just for the simple fact that finding metal in food is unacceptable and could've been dangerous if ingested. Also because I still have not received any acknowledgment to any of the calls I've made to speak to a manager. This establishment gets 0 stars from me until I hear something from someone in upper management. read more

Rosati's Pizza Chicago Loop - Metal that I found in my food. - Pizza Near Me - Chicago, Illinois

Clean location with a decent amount of seating and friendly workers. HUGE slices for $5 - solid crust, good flavor, and a lot of cheese! During busy times, you may have to wait for pies to come out but they almost always have the basics. read more

We were first time visitors to Chicago and wanted some true Chicago pizza. We were so disappointed. We ordered a 14inch deep dish Chicago style with pepperoni and sausage on half. The pizza was so over done you couldn't cut it with the plastic ware provided. We asked for real silverware and expressed the pizza couldn't be cut with the plastic. She ignored us. We expressed the pizza was well over done and she ignored us again. We literally scrapped the cheese and toppings off because the dough was inedible. We left all the crust she came and took it away never saying anything. Very poor customer service and inedible pizza. Horrible experience. read more

Worst service ever-- they were over 40 minutes late. My food was cold. When I called to check on status no one answered. Never again! read more

I've been back a couple times and had more great stuff. Their Italian beef is one of the best I've ever had. The meat is juicy and plentiful, I got it dipped and they gave the perfect amount without the bun becoming a tragic soggy mess, and the mozzarella I added was golden brown. I'd easily choose it over Al's. The three cheese baked penne is delicious, and the portion is a full 8x8 tray! I can't believe I ate the whole thing, and I really shouldn't have. The included garlic bread is really good too. They have coupons at the counter, including one for 15% off if you call in your order, so don't miss out. I love this place. read more

Food was good and service was amazing and it was worth the wait I would definitely recommend

Terrible customer service. I will never spend my money at a prejudice restaurant again. The cashier was the rudest person I've never met. Wouldn't even let me get my order out without keep talking over me and interpreting me . Once I said he was being rude he tried to say I was rude for saying that. Will NEVER spend my money where I'm treated badly. read more

The pizzas and salads are pretty good here. Nice comfortable seating and quick service. I came during the weekday lunch rush and most of the pizza options were gone which is understandable. I was able to get a slice of what I wanted but only after waiting for another pizza to be made. That took about 15 minutes. Other than that this is a great week day lunch hide away. read more

Quarantining in Chicago and I wanted a deep dish pizza which I have never had. I ordered extra cheese, Italian sausage, peppers, onion and BACON. I prayed to the pizza gods to make sure someone make this pizza with love. I put in my order notes to, "cheese me!", and they came THROUGH! The pizza gods will definitely answer prayers. Bless the hands that created this beauty. I thank you. read more

Ordered a chicken parmigiana sandwich, and was overwhelmingly disappointed. Ended up being a six inch bread sandwich with a hint of chicken. Scammed out of my money. read more

Rosati's Pizza Chicago Loop - Rosati's Chicken Parmigiana Sandwich - Pizza Near Me - Chicago, Illinois

Everything is inconsistent with Rosati's. Service and food are a crapshoot. Most often you'll roll snake eyes. Steer clear.

Good pizza, just what I need every time. Only con is one Servers is a little rough around the edges sometimes. But I'm ok with dealing with that most of the time read more

Food is amazing and customer service is even better, theres a comfortable and authentic style to the place and the cashier Angel was super friendly and patient. 10/10 definitely would recommend. read more

Single handedly the best pizza by the slice spot in town. I recommend getting a full deep dish since they are just out of this world! If you want good pizza quickly, check this spot out. read more

Mixed reviews on the pizza. My wife liked it and would have it again. I was looking for a NY style slice and can't understand putting toppings under the cheese. Did have really good service and price was reasonable. read more

I come to Chicago and am told all the time that there are so many better pizza places and I keep With Rosatis. I think I just ordered my last Rosatis including Scottsdale. The quality and toppings have gone way down. I have been eating this pizza for over 25 years and it's sad to say but you can do much better anywhere. This might have been that they franchised but you are lucky to get what you ordered correct. The toppings are so much less and you are eating tomato and crust no cheese. I just had two slices (that did not come with hot peppers which I ordered) and it is out in the hall outside my hotel room after $30 dollars for a small and a $5 tip for the poor driver; it's not his fault that they don't make a quality pizza anymore. I give them less than a year and they are done given the increase in great choices, quality choices and Rosatis drop in quality. Sad day. read more

Service was EXCELLENT!!! Erma was absolutely amazing. We came here after a night out after 2 am and she was more than accommodating with our order. Food and service over 5 stars. Would definitely recommend!!! Excellent... read more

While the pizza was good..The customer service was not! A few of us stopped by yesterday to grab some slices and one of us asked for a side of ranch! When we got our food I asked for another side of ranch for myself and the girl at the counter made a face. She then went and grabbed me some and asked me if both are for me?! How does that matter? That was rude and condescending. They both weren't for me and I told her just one of these is for me. The issue here is.. even if they were for me, so what?! Do I need to be shamed? I felt humiliated but ignored it. But my friends realized it too!! When we left all of my friends asked me how I let her talk to me like that and why didn't I say anything. Left a bad experience for sure! And for what?! A side of ranch! I'm leaving this review more as a feedback so that the owner understands this happened at their location. Bad customer service leaves a worse impression than the food we eat at restaurants. read more

I'm not normally a reviewer, but this place knocked my socks off. The thin crust 12inch was a surprising amount of food and was topped to perfection. The cheesy garlic bread is to die for, and the Zeppole was an AMAZING desert and is an insane amount of food for only $6.50! This place is going to be my go to pizza joint the next time I find myself in Chicago. read more

Rosati's Pizza Chicago Loop - Pizza Near Me - Chicago, Illinois

Terrible service. The woman at the cashier certainly gave the impression she did not want to be there. Owners should seriously reimagine their hiring practices. We were served on Saturday Dec 3rd in the afternoon (around 2pm). Not recommended at all. read more

Great pizza , nice service and great view. Eating outside is the best. Highly recommended!

I placed an 8-extra large pizza order ($220) two days ago online through the EZ Cater website for the 23 East Adams St., Chicago location. The money was paid for online including a $30 tip. They were asked to be at my work facility at 11:45 AM today. They showed up at 12:30 PM and the pizza was cold. When I called them and spoke to the morning manager, she said she apologize for the lateness. The reason why they were tardy was because they had to deliver another order first. When I asked what she can do to compensate their tardiness, all she offered was a discount on my next pizza order. That was unacceptable. This place sucks! Next time, I will use the Rosati's at 176 N. Wells St.. They are always on time and the pizza is hot. I would not recommend this place. read more

Duuuude, c'mon! NOT DEEP DISH/NO CHEESE!!!! My second ever Yelp review bc I need to call this B.S. out. Born and bred Chicagoan so tavern pizza on the reg but I had a hankering for deep dish. First experience, ordered deep dish, but walked back after my first slice, which says a lot, to return the first pizza bc I literally thought they forgot to add the cheese. Staff courteous, I didn't want a refund just another w actual deep dish cheese. Replacement was just about worthy of being called deep dish, but in comparison to today's second attempt at deep dish, I believe the kind employee just said add extra cheese to the cook. Skeptically I reordered today, working late and it is right behind my office. To confirm and level expectations toward an ask for extra cheese, I questioned if their style of deep dish cheese amount was simply an upside down thin crust (first time). Lovely employee said no it's cheesy. IT IS IN NO WAY CHEESY, let alone deep dish. Cheese level is pathetic and is essentially just a thin crust with the deep dish crust. 10" deep dish price is the same as my favorite (Bacino's) so no reason to skimp. Tasty but this is NOT deep dish pizza!!! You know what you're doing here Rosati's! Step up that cheese game. read more

Rosati's Pizza Chicago Loop - GTFO. Chicago Rule. Cant have more dough than cheese esp in a "deep dish" - Pizza Near Me - Chicago, Illinois

Overall horrible online ordering experience. Placed order, never received email confirmation to start. Estimated delivery was 8:33 after I had placed order at 8, reasonable. My order didn't arrive until, 9:45. This was after I had called a few times for status. Pizza was cold, very disappointing. read more

They told us 15 minutes and we ended up waiting over 45 minutes. Still no response from the checkout girl. Nicole told us that it would be 45 minutes. After I asked and said I planned on leaving a Yelp review she cancelled our order and made us repay again. read more

I've been here twice since discovering it a few weeks ago. I never disappoints. The drinks are amazing and the food is delicious.

The woman working late night on Sunday is a goddess! She was so friendly and gave excellent customer service. Give her a raise expeditiously

Great experience with delivery here. Pizza was tasty (I got pepperoni and mushroom.) It came sooner than expected which was a nice touch. Always a fan of Rosati's thin crust pizza! Thank you. read more

While staying at the Congress Hotel and having partied at the Greatest Holloween party, upon our return to our room, we found that room service was closed. Hence, our search for somewhere to get something to eat that delivered. The front desk recommended a few places that was opened at 1am and this place was one of them. We ordered a pizza and my husband, who is one that is critical about his pizza, truly enjoyed it which was sausage and onion. Therefore, when looking for late night or even during the day comfort food, try their pizza and garlic and cheese bread. Both were delivered expeditiously and were simply delicious. read more

Rosati's Pizza is really as good as it gets. The cost is perfectly affordable as well. Pretty much every menu item that we ordered was very fresh and flavorful. Workers are incredibly lovely and service is really quick. Rosati's Pizza is pretty solid. read more

I ordered a pizza at 1:30am. I called at 2:30am and was told it would be delivered at 3:00am. Called at 3:15am for an update and was told it would be delivered in 10 mins. Eventually I just called and cancelled it at 3:45am. It felt like they were stalling until they closed. What a waste of time. read more

I love rosatis pizza but it's so expensive now I literally can't afford it anymore. I'm a teacher.

solid pizza spot! this rosati's is small-medium size and has a nice brickwall aesthetic which makes this a cozy comfort food place. pizza was solid and so were prices! paid $5 for a big bacci-size pizza and quality was great! one of the better pizza by the slice places in the loop if you're not wanting a whole deep dish pizza. the woman at the front desk was very friendly and the restaurant was extremely clean. moral of the review, it's a solid pizza spot, go grab your lunch there! read more

Second year in a row retuning to for a post-lollapalooza treat. Not only is the pizza perfect for the late night cravings, but the staff was so much fun. We came back for a third time last night and received the warmest welcome back. Can't wait come back next year for that perfect slice of pizza and to see the ladies again working up front! read more

Ordered the 24 wings spicy mango with a salad. Everything thing was fresh and ready when it was delivered to me. But the one drawback that I have is that the salad was in the same bag with the wings. read more

Ordered a pizza at 3:20. 5pm I called to see where it was. They said they were waiting for their delivery driver. I asked how long my pizza was sitting there. They said they'd remake it and send it as soon as their driver got back. 6pm I still hadn't gotten it and called to cancel. They refused to cancel the order, said my order was out for delivery. Finally got the pizza at 6:15pm and it was cold. Called Grubhub for a refund and they had to call Rosatis. Grubhub initially offered me a 50% refund which I refused. Frankly,I was so pissed at this point, I had thrown the pizza away. I wasn't going to take a 50% refund for garbage. After 20 minutes on the phone with Grubhub they finally refunded my money. 3 hours for a pizza and it gets delivered cold? Should have been an automatic refund. read more

I placed an order and waited over an hour and a half. I missed the phone call from the delivery driver but called back. The driver told me to call the store. I did and they told me they would send the driver back but it would be after he delivered the other orders which was fine. I waited an other hour and a half and my food was NEVER DELIVERED. it past closing time so I couldn't call. I not only didn't get my food but they never returned the $54.00 they took from my debt card. Reading other reviews about this seems like common practice at this location. Tourist beware!!!! I urge everyone cheated by this place to for to https://myrosatis.com/contact/ and report this location and let the cooperate office know this location had many bad reviews on Yelp, many of which they STEAL your money!!! read more

Have been here a few times with my buddies from work and it has been hit or miss. This is close so we continue to give them tries but the service is just terrible and half the time they don't even have the right pizzas available for slices. read more

I wish I could rate this place 0 stars. I ordered an extra large pizza and asked for artichoke but they put anchovies instead. I went back and told them that I hadn't ordered anchovies and asked for a refund or to change the pizza but the guy refused. It tasted horrible and I had to throw it out. A complete waste of $50. I had even tipped the guy but still received terrible service. read more

Ordered for delivery. Didn't get notified that they cancelled my order and when I called they put me on hold for 5 min and when I hung up to cal again they kept declining my call. Worst customer service ever. I'd skip on ordering from here if I were you I would give them zero stars if I could read more