Out of towner tried this pizza for the first time 10/10 . Much love from Tucson. Deep Dish Pizza read more

Rosati's Pizza Chicago Loop - Pizza - Pizza Near Me - Chicago, Illinois

ive been supporting this location for over 10 years birthday parties, new year, family gatherings all occasions, with in the last two years they had poor management I got burnt food a couple of times. I requested a refund once due to me having a party the second time I did a complaint but didn't request anything I just ask if they ca note it's cheese only please don't burn it. I received an order that was cold I spoke to a manager and she remade it I picked it up myself. i took a break after a male manager/ employee was hostile and unprofessional he got fired and was replaced I returned as a loyal customer they did not have drivers so I did a Uber eat order to remain a customer when my food arrived i was looking for a car he was on a bike holding my food like a case of book underneath his arm I didn't get a refund they sent a Driver from their store and I paid for delivery fee. I placed another order using a delivery service because they once again didn't have a driver the Uber eats driver kept my food, a woman was on the app as the driver they gave my food to a man and I got nothing. these all happened in a two year span every other order within the 2 years was fine. I placed another order for the first time maybe second time this year and they sent my order through door dash any other time they ask if it's ok to come through a delivery service I declined due to the history of delivery service drivers this time I wasnt notified until they arrived I called rosatis and told them I don't trust or want anything from delivery service my food was cold because they didnt have a food bag to keep it warm and if they would have told me I would have declined to use them ... so I instantly called and told them I didn't want the food and now I have to leave my house to go buy food and they can come get this pizza they said we do have a driver I told the young lady i don't want it I'm going to throw it away, she said I could get a refund I didn't recieve anything or I asked for another pizza with their driver, after a week of being avoided and giving the run arounds I was told the owner said I can no longer order at his restaurant I tried to explain the guy who said he was a manager said I got 4 refunds within one month which is a lie and that they refund me from last Friday which is also a lie today is 4/11/25 within 10 plus years 4 complaints and 1 refund the owner said I can no longer shop there I can be loyal but can't get a sorry let me make that better for you I never complained until it started getting ridiculous ,there is no loyalty them instead it was I don't want to argue with here we will no longer take your Order, it's disgusting and disrespectful the way establishments think they can treat patrons because they are at fault read more

Came in just to get a quick lunch and found it highly disappointing. Asked for water and they said they don't give water. Employee seemed to find my presence annoying. read more

-1*. horrible horrible customer service the girl at the register has the audacity of yelling at customers cuase she's in a bad mood , i was just here cause someone recommended it and will never come back , shes the worst employee ever !!!! pep read more

Rosati's Pizza Chicago Loop - THE PERSON AT THE REGISTER IS BAD !!! #THE WORST - Pizza Near Me - Chicago, Illinois

This was my very first Chicago pizza experience and I was impressed. They did not disappoint

In short, they refuse to honor their own coupons. Avoid them. Misleading and dishonest business Despite having their address on their "pi day" coupon that they emailed out, they told me that it didn't apply to them when I showed up in person on March 14th (i.e., Pi Day). When I got home, I called to be sure there was no misunderstanding before leaving this review. Even spoke to a manager and was again refused. I will not visit this restaurant again. read more

Rosati's Pizza Chicago Loop - Pizza Near Me - Chicago, Illinois

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Best deep dish we had in Chicago. Tried pepperoni deep dish from Lou Malnati's, Giordano's, and Rosati's... and Rosati's won hands down even though it was a delivery. Next time we come, we will use this as the standard to test more against. Highly recommended! read more

UPDATE*** I called today to say my refund wasn't showing up in my account. The owner answered and assured me it would take a few days. I mentioned that the cashier said we couldn't stay and eat in the eating area, and was quite rude to us. The owner was surprised to hear that. He assured me that the eating area IS open and that guy had no reason to tell us we couldn't eat there. I'm curious why he didn't want us there. Hmm, makes you wonder... The owner apologized for our experience and said he'd be happy to have me come back, and to call back in a few days if my refund didn't go through. Thank you, sir. Great service. I will be back. :) *********** [My review is only on service] My coworker and I wanted to grab lunch, to get out of our building and chat/vent for an hour. I love Rosati's by my house, so we tried this one. When we first walked up to the counter, I asked the guy (visibly uninterested in his job) if they had any thinner to-go slices (the ones behind the glass had really thick crust). He wouldn't look us in the eye and mumbled something under his mask. We asked him what he said, you know...because masks... and he looked visibly annoyed and mumbled again. Still not looking directly at us. It felt as if we were bothering him. And definitely felt we were not wanted there. I ordered a slice of the pepperoni and after I swiped my card, he said "just so you know, the eating area isn't open" in a listless manner (still no eye contact). The lack of eye contact seemed purposeful at this point. All the tables were set up with napkin boxes and the chairs weren't on top of the tables, soooo, it appeared to be open. We preferred not to bring our food back to the office (our whole purpose of eating lunch out was to get away from work), so my friend asked if he could cancel my pizza slice. He looked annoyed again and did some fumbling around with the register and said something about a refund to my card (still no eye contact). We asked for a receipt to have proof in case the refund didn't go through, and he looked annoyed once again. He printed me a receipt, but it wasn't a refund receipt, it was my purchase receipt. Oh well, it will have to do. Everything felt very uncomfortable and I felt like we were not welcome (from the minute we walked in). I don't know what was wrong with this guy. I feel bad for him and almost asked him if he was okay, but felt too uncomfortable to say anything due to his negativity towards me. Owner: please teach your workers to care about their job and be kind to everyone who walks in or you'll lose a LOT of business. read more

The pizza here was amazing. The people, not so much. When going to the register to order it seemed as if the lady was stoned beyond belief. For a first time having deep dish pizza I must say it was delicious. But having to wait 45 mins when we were told 20 is a little ridiculous. And having the workers scream to communicate with each other is also quite insane. read more

Lovely Pizza! Do try a Chicken and Cheeze Pizza made with pizza sauce. It's awesome. The staff is also very friendly. read more

I asked for a deep dish cheese slice, this lady gave me sausage without any hesitation. Didn't know until I bit into it (pork is against my religious beliefs). I was so utterly disgusted. Woman didn't even apologize when I told her. Never going back. read more

the worst service ever. the cashier yelling at the people on the kitchen the customers that if we didn't wanted to wait we had to leave. I did wait for my order for more than 55 minutes and there were only cheesy garlic bread, no people on the store. read more

It's 50/50. You never know what you're going to get. Crust seems to be dry lately and the delivery service smashed my large pizza. read more

Rosati's Pizza Chicago Loop - Pizza Near Me - Chicago, Illinois

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This place is in desperate need of a new cashier. The woman who took my order today made me feel incredibly uncomfortable. She had reddish brown curly hair and was a bit heavy set. Just RUDE. Made everything taste gross because I was just so turned off by everything. Will definitely never come back here again. read more

The pizza tastes like brick. Even ranch sauce didn't help. I'm glad they're open late tho.

Good place for a quick late night bite. Is not the best pizza in Chicago but still good. The staff were friendly and the service fast. The ambiance is very much what I expected from a downtown pizzeria. I would go there again. read more

We're here on spring break from lexington Kentucky and not only is the pizza amazing but Carlos was absolutely wonderful in helping us decide what to eat! Thanks Carlos!! read more

I wish I could give zero or negative stars to this restaurant! I ordered grilled chicken, onion, mushroom, and green pepper pizza and the what I received after about one hour is the picture attached! They sent me a wrong pepperoni, olive, and etc. pizza! I called them immediately after receiving the item, a rude man answered the phone and put me on hold for 5 minutes without letting me speak! After 5 minutes, he finally answered the phone and when I told the story, he didn't know what to say and didn't know what to do! I asked him to talk to manager and he said the manager is speaking! I repeat, he was very impolite! His final answer was talk to Uber Eats (I ordered through Uber Eats) for a refund or reorder! He didn't accept their mistake! Uber Eats refunded me for the order, but the restaurant service ruined my night and left me in a shame situation in front of my guests! I have also attached the receipt of my order which was attached to the wrong pizza box! They even didn't check what they put in the box! I never recommend this restaurant to anyone! They are not responsible about their service and actually they don't care about their service and customer rights! read more

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I wish I would've read the reviews before I ordered! Took over 2 hours for a pizza and my delivery driver through door dash left!! Oh not to mention the phone number listed doesn't work!! I'm giving 3 stars because when I received my food FINALLY it was AMAZING! read more

Rosati's Pizza Chicago Loop - Pizza Near Me - Chicago, Illinois

I grew up in California but go to college in Chicago. When I first got here I naively assumed all pizza in Chicago was deep dish, like most tourists do. Then, my roommate introduced me to Rosati's. She and I spent many a night in our dorm together watching movies and sharing a large Rosati's pizza and loving every minute of it. This pizza is delicious and perfect for a night in with a movie--which is what a lot of you need right now--or even just for yourself. Once the pandemic is over and I'm back in Chicago, Rosati's is one of the first places I'm gonna hit. read more

Got a pizza with tomato, pepperoni, garlic, and spinach. Says 45 minutes delivery on the website. Delivered cold, 40 minutes late, with raw garlic, maybe 8 tiny leafs of spinach, low quality tomatoes poorly cut, and without pepperoni entirely. Raw garlic was sprinkled over the whole pizza, despite half of it being ordered plain. Avoid. Plenty of other pizza places in Chicago. read more

Shaquita Mitchell great manager with great costumer service will recommend for the future to go to go visit this location

Solid late night pizza! Was hungry and they provided good mozzarella sticks and pizza!

Cheap, mid pizza. Super burnt crust and bread. Sauce was alright. Just alright. The price is ok, and it's open late, so I guess you can't ask for much. read more

place is awesome sauce get your ohian pizza at this place 10/10 would come again for this read more

The absolute worst pasta I've ever had. Watery sauce. Uncooked or undercooked garlic and onions. The meatballs were so hard my fork and knife couldn't penetrate them. It was like eating a crunchy dried out nut. Perhaps their pizza is better, but I'd avoid their pasta like the plague. Bleh. read more

Awful never again, i'm from out of town and thought i'd try authentic chicago style pizza. MISTAKE They never came and claimed that we gave the wrong info, Which led me to go pick it up by myself! and then the cashier wasn't helpful with his attitude and i come home and open the box and LOOK! read more

Rosati's Pizza Chicago Loop - ROSATI PIZZA - Pizza Near Me - Chicago, Illinois

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Literal garbage. We ordered a pizza and some wings and tipped very well up front ($15 for a 5 minute delivery). They told us it would take 30 minutes, but two hours later still nothing.... So we called for a status update and the woman on the phone was extremely rude and dismissed everything. She hung up on us and continued to hang up every time we called back. Such a shame because normally rosatis is good but this location is just hot garbage. The food finally came and it's not even edible. Embarrassing. Can't believe they're serving this to people. Looks like dog food. They were laughing over the phone so I would bet they messed with our food to be honest. Needless to say never ordering from here again. Save your time and money. read more

Pizza was 35 min late on delivery after window closed on Grubhub app. Pizza arrived with sauce and cheese all slid off the top and next to the pizza in the box. All the crust was burnt black. Rosaries saw the pizza was burnt and they still sent it out for delivery. Further, no drink options for delivery is ridiculous. read more

Rosati's Pizza Chicago Loop - Burnt pizza and what i could scoop back ontop of pizza off the box. - Pizza Near Me - Chicago, Illinois

I have no idea how this place has gained 4 stars. Probably from tourists? I am gonna say one thing, I've had better frozen pizza, and I'm not lying. There are plenty other deep dish pizza joints nearby that do waaaay better thin crust. read more

Delicious giant pizza slices for $5 and open late? Can't get any better than that. We tried both the sausage and pepperoni pizzas which definitely hit the spot after a night out! Will definitely be back the next time I'm in Chicago. read more

My wife and I are visiting the city for work and knew we had to try some Deep Dish while in Chicago. It was late so I decided to use Uber Eats. The pictures for Rosati's looked amazing so I placed an order. Some time went by and Uber was not updating so I called the restaurant. The person answering was super nice and told me the Deep Dish took longer but it was coming. I waited and still no update from Uber. I figured there was no driver that late and kinda gave up but then I got a phone call. The driver from Roasati'a was bringing the Pie because Uber never showed. His name was George and he brought it right to the hotel. He was super nice and gave me some tips about the city. The Pizza was AMAZING along with the Sandwich my wife ordered. I just wanted to let it be known that I highly recommend this place to anyone looking for good food and nice people. We had a couple people be less than nice over the weekend but this place just saved the day. Management should be really fortunate that they have people like George. read more

Rosati's Pizza Chicago Loop - Deep Dish Pepperoni - Pizza Near Me - Chicago, Illinois

They did not read either of my notes on the pizza and salad and screwed them both up. Called to complain and first, the lady said I wasn't calling the right location and then added their tablets are working correctly and she only saw one of my notes as they have had multiple complaints about this. The one she saw was still wrong. Since there was no manager there they fook down my number but of course no callback and it's been 2 weeks. read more

HELL YEAH ROSATI'S!! Me and my boyfriend came into town for Lollapalooza and stayed over at the Kimpton and after walking around for hours we walked past this extremely inviting establishment. When I say we had this pizza every single night for 6 days... I really mean it. Deep dish, regular NY slice, calzone, garlic nuggets. I mean this shit is GOOD. But the BEST part was the amazing young lady working the front counter, that is one hard working sweet girl. Such a warm personality and always so bubbly and ready to help customers. Despite the INSANE line and the phones ringing offfff the hoookkk she was calm as could be and handled it so professionally and still with that mamas kitchen hospitality. I'm excited to come back to Chicago just to have her serve me some bomb pizza! Shoutout the kitchen staff too for cookin up some fire dishes y'all fed me everyday! Haha.. P.S Someone please give this sweet girl a raise! (She has glasses and a cute tattoo on her neck! Absolutely loved her!!) read more

Whoever was operating the phone tonight should be fired. My girlfriend called and asked a simple question about our delivery that's already 20 minutes past when it was supposed to be here, and was met with a rude and nasty woman who gave no explanation and hung up. Real classy. Way to go management. read more

Was told while trying to complete transaction that if I didn't have apple pay, it would be an extra 15-20 minute wait. Never heard of this ridiculousness before read more

Placed an order for delivery through Uber Eats and after a 50+ minute wait, Rosati's canceled my order as I could see my delivery person arrive via the app. Their phones are not connected either to try and connect with them to see what went wrong. Incredibly disappointed with this service. read more

The best pizza is in Lincoln Park near Diversity. Best fresh sauce, seasonings. Always perfect when I get my pizza. Great pizza. The guys that prep them both can really season the pizzas and serve them to you piping hot and delicious. The lady cashier is dlways polite and professional. Great job guys! Thanks. read more

Stopped in spur of the moment. The pizza was good. The fridge where they keep the drinks wasn't working so they served nice warm drinks and said they had no ice. The bathroom were also "out of order". Lady behind the counter was pretty unenthusiastic about her job...not friendly at all! Won't return. Not a good experience read more

I gave this place two stars due to the fact that they are open until 3:00am so if you MUST eat and there is no other place open then at least they are. The first sign that there may be something wrong was that when we picked up the food and entered the place...there was no aroma of food. That is not a good sign people. Lol. We headed back to the hotel and still; no aroma in the car. I will leave it at: No taste(literally). No food aroma. Good luck to you if you choose this place if you have other choices. read more