just had a horrible experience with this company. First my customer tried to call this company after hours last night because he has been working with them for more than 5 years. No answer and no way to leave a message because the voice mail was full. So, he asked me to call this morning because he lives in California. so I call first thing this morning, the person who answered the phone was a monotone depressed voice as I have ever heard. Just said "Rooter pro" not how can I help you, no name, no nothing. Then I explain the situation and she cant find my customer in their system. Then, she finally gets it. Then I hear in the back ground someone saying that he tried to call my customer back last night, if he really called at all. then this person says that they can get the tenant on the schedule, good. I further explain that this tenants son is graduating today and would like to take a shower. Yes, the tenant does not have hot water, sorry I missed that point until now. then at 11:43 I get a call from the same monotone voice saying that her technician is stuck at a job and cannot get to the hot water tank. do they only have one tech? did they not know that they had only one tech this morning? you have got to be kidding me what a mess of a joke and poor excuse for a company. it is now noon and I have called 3 other companies that said if I would have called this morning they could have got out to the tenant. pretty poor way to handle a customer I will be getting my customer another local company to work with. read more