my air conditioner could not keep up with cooling our one story home. called wojos. on coming out…read morethey put Freon in the unit. still had the same problem. said there might be a small leak but they never tried to find it. same problem next year. called bayside heating and air conditioning in port Clinton. they came out used nitrogen in the system. found the leak. also found a valve that was not operating properly. air keeps up with cooling the home. thanks to bayside heating and cooling . I really would never call wojos again. I really would not recommend wojos based on my personal experience. air conditioner has been working properly now.

Our furnace cut out during the extreme cold and had to call the emergency line. They came out…read morewithin 20 minutes of us calling and got our furnace working again. The service tech was friendly and helpful and answered all of our questions. They are reasonably priced, especially their emergency service calls. We will always use these guys!

less the 24hs after this review was posted we received a call from the company in a very defensive…read moremanner arguing my point in this review that the communication was strongly lacking. From a customer service point of view this call we received today was highly unprofessional even tho it did end in them seeming to understand where we were coming from. If the call was to happen it should've started out with I'm sorry for experience how can we improve and not try to be defensive. This caused my review to go from 3 stars down to 2. Communication is key and it can definitely be improved on here. The work that was completed was good but the lack of communication and unprofessional call has left a spur taste in my mouth. Double check your estimates. I had a piece of the requested project left off the estimate after clear communication that it needed to be done. Walked the team through what needed to be done when they got here. At that point you think they'd point out it wasn't part of the estimate but no they waited untill the rest was done and told us it was going to be almost 900 for what was forgotten on the estimate. So make sure you double check for errors because im very frustrated with this because it wouldn't have taken long since most of the pvc is already there . They also charge 3% for every thousand dollars and they did not communicate it at any state in the process of hiring them. ( they didn't charge us because it was not disclosed in the estimate itself) but beware it does exist.

I contacted Fry Heating and Cooling on July 10th in order to obtain an estimate for a new central…read moreair unit. Fry Heating and Cooling scheduled an appointment window for the following day, July 11th, 2025 of 12:00 noon to 5:30 p.m. Their technician never appeared at my home. I sent a text to the company number at 5:30 p.m. and, about 40 minutes later, received a phone call indicating that the service technician was either unaware of or unable to make it to my home during the time frame provided by the Fry Heating and Cooling representative the day prior. The following day I received several phone calls and texts suggesting that I was the problem since I had contacted company personnel regarding the failure of Fry Heating and Cooling to honor the service call time frame that they had offered me, the customer! Then, Saturday afternoon, a salesman (Anthony) called me, apologized for the technician's oversight and asked to set up an appointment with me on Monday, July 14th, 2025 at 6:00 p.m. which I accepted. Wonderful, yeah? Nope. Early on the afternoon of Monday, the 14th of July, a customer service representative ("Karen" apologies if that wasn't her correct name) contacted my by phone with all sorts of ridiculous excuses as to why the service technician couldn't make it. When I explained to her that a 10-second text from the technician indicating that he was running late and would need to delay his arrival within the appointment window would've been appreciated (since I had set aside an appreciable portion of my day to wait for their service technician to honor the commitment that Fry Heating and Cooling had made of their own volition), "Karen" snapped, "We don't make specific appointment times for anyone!" I informed "Karen" that I was aware that a specific time was not promised and had agreed to the time frame as promised by the Fry Hearing and Cooling service representative of 12:00 noon through 5:30 pm, the Thursday prior. Then "Karen" started offering ridiculous excuses like, ''the service tech has a cochlear implant'' to which I countered, "That may be, but he also has a company cell phone, my contact information and phone number, and his fingers aren't broken so he could have easily spent ten seconds to send me a text indicating that he was running late.'' I told "Karen" that I would've happily waited in that event had that simple courtesy been extended to me. "Karen's" response to my statement was, "Well, he might not have known that he was scheduled to provide an estimate at your home that day!" to which I asked, "Who sends service personnel out into the field without providing them a schedule of work assignments and obligations?" Well, that did it! "Karen" responded with the following text (which was both 'tone deaf' and hilarious): "I'm very sorry that you are so upset about a technician that was working very hard for his customers who had no air conditioning, working after hours and may not have even known the time until he sent you that message. If you do not have the patience or understanding regarding his oversight, we do not feel that we will be able to work with you on this new equipment. We feel it is best to cancel the estimate appointment for this afternoon. Thank you." Classic deflection in denial of her tremendous incompetence. Clearly, the message that Fry Heating and Cooling is sending is: "The customer is not important and at fault if our personnel cannot perform or meet their professional obligations!" I'm pleased that it worked out this way. I cannot imagine being saddled with the burden of having to deal with such childish and immature behavior while in the process of having to have a central air unit (worth thousands of dollars!) replaced. Thanks, Fry Heating and Cooling! I dodged a proverbial bullet! Unfortunately, there is no option for 'zero' stars, so I reluctantly give Fry Heating and Cooling one 'star' only because a lower, more fitting, rating is unavailable.

Same day service at the premium rate as it was just after hours were VERY reasonable. Second…read morecompany to come within a week with repaired done right the 1st time! Running better and quieter than quite awhile ago. We are so happy with this company we have ditched the company that installed our unit and failed to return our calls that their 1st visit didn't work at all. Professional, speedy, needed parts on truck! Thank you OVERCASHIER!

On the recommendation of a friend, gave these guys a call to address a dying heater and sketchy AC…read moresystem. Had them install a new Trane HVAC system. They were friendly, courteous, professional, and efficient throughout the process. The pricing was reasonable and the overall quality was excellent, plus they offered very attractive financing options. If you live in the NW Ohio area and need a new HVAC for your home, this is the outfit for the job.

Dylan and his team were phenomenal. My basement flooded Easter weekend and this time destroyed my…read morefurnace. They tried to fix what they could but it ended up with too much damage. He recommended a new furnace and gave me the option of getting one with 80% efficiency (what I had) or the 95% (I think). I turned the claim into insurance and my amount was almost enough for the 95%-er. Dylan came and did the new furnace in one day- so hassle. Very personable and knowledgeable. Would definitely do business with them again for all my HVAC needs!

Last winter I moved into a house with a defective HVAC system. Don did a great job of getting it…read morerunning again, but eventually it was clear it needed replacement. Troy quoted a price that was very fair. Joe and his team did the installation which required relocating the heat pump outside and the air handler in the basement. So it was a big job. They were very friendly, considerate and did a great job in less time than I expected. The system they recommended has been running for several months now, and has performed far beyond my hopes. Thank you so much. I recommend Mauder without hesitation.

Unfortunately we had A&W install a mini split system. We found out too late that the equipment they…read moresold us shouldn't have been sold or installed in this climate. The company made installation errors, only correcting one of many. These errors resulted in high electrical bills because our water pipes froze ...due to the mini splits failure, shutting down in the sub zero temps. All promises were lies from their sales team. It was hard to get them to come in with the warranty to fix problems. The system shut down in the cold multiple times last winter. They wanted to blame all of this on cleaning issues, however the units (we have 5) were all actively leaking coolant. We eventually had to call another company to help us... The other company was surprised by the shotty work done by A&W, and that they would have sold us the mini splits we still have and will need to add heaters to in order to get by again this winter. Please do yourself a favor and find another group... This was stressful, freezing, and a huge money pit trying to figure this whole mess out.

BUYER BEWARE. I would not use AW Heating & Cooling again…read more I paid nearly $20,000 for a Breeze33 mini-split system installed by AW as the primary heating system for my northwest Ohio home. It has struggled to maintain adequate heat during very cold weather, forcing us to use space heaters and heated blankets while my winter electric bill reached approximately $1,000 per month. Based on its actual performance, I do not believe this was an appropriate primary heating solution for our climate. I also experienced repeated heating failures and refrigerant problems. At one point, my family had to stay in a hotel for nearly a week because we did not have adequate heat while waiting for service. To be fair, AW was initially responsive and repaired at least one flare fitting under warranty. Over time, however, communication became less cooperative, interactions became rude, and service delays became much longer. During another heating failure, AW was taking so long to respond that I contacted Airstream Heating & Cooling simply to restore heat. AW later inspected the system but did not identify the refrigerant-loss problem. The following winter, VonDeylen evaluated the system and found a bad flare fitting and no refrigerant. I also have photos showing the system displaying a PC02 Breeze33 protection/error code. I ultimately paid $873.63 out of pocket for corrective repairs and requested reimbursement from AW. They refused. I filed a complaint with the Ohio Attorney General's Consumer Protection Section, and AW declined to resolve the matter through the AG's voluntary dispute-resolution process. After spending nearly $20,000, I expected reliable heat, competent installation, and reasonable support. Instead, I experienced repeated failures, additional repair costs, poor winter performance, and extremely high electric bills. If you are considering AW for a major HVAC installation, I strongly recommend getting a second opinion and getting all equipment, sizing, and installation details in writing. I wish I had done that before spending nearly $20,000 with this company.

we have been using m &m for over 10 years for hvac and furnace cleaning and have never been…read moredisapointed. tech eric w. was out this week and did a great job. very knowledgeable, on time and professional. a super nice guy m & m, better hang on to this guy! he is a keeper garry hitts eileen rd

This company is unprofessional and dishonest. took our money and did not perform the job that they…read morewere hired to do. when my husband asked mark to clean and tune up the furnace that he was hired to do, he pulled off. We ultimately, went with Jeff from Bluflame. They were professional and got the job done for us. Bluflame is highly recommended. The manager Sam replied that Mark suggested that we needed a new furnace, that was determined to be a lie. Mark, wanted to cover his behind because he was rude, unprofessional and dishonest. The manager never reached out to here our side. This is the proposal Mark gave us. We was hired to clean and tune up the furnace which he did not and wanted to charge us twice. Mark never said the furnace was unsafe. There is so much more I could say about our interaction with Mark bias position and his stereotype of my husband and I. Its well because Bluflame was professional and courteous. By the way is the house isn't for sale its sold. One has nothing to do with the other, again communication, honesty and professionalism is key here.

Great customer service, quick response. Serviced my elderly mom's air and treated her with respect…read moreand kindness. Explained everything well.

I was given an honest quote, and once it was time for the install, the servicemen were respectful…read moreof my property, thorough in their explanations, and cordial and professional. Would definitely recommend!

I needed to replace a thermostat that was not connecting to an app on my phone or to a Website…read more(Cor). Since my air wasn't working, I called to report the problem. They scheduled an appointment for the next day and their technicians came on time and put a new, simpler thermostat that did not need to use an app or the Internet to work. They were kind, respectful, thorough, and knew exactly what they were doing. I'm very happy with this company and their technicians. I highly recommend them for your hvac needs.

After decades of being a customer, I have decided to switch HVAC companies. I found the Pugh…read moreService Mgr to be rude in a recent issue with my Carrier furnace. The fan bearing had gone out and they did not fix, yet the he stated I had to tell their tech that I wanted it fixed. ? Seriously? I have to direct their technicians, even though I have been paying close to $500 annualy for their VIP program? He later wanted to reimburse me for the VIP and NOT fix the problem to avoid taking care of it. After a final legal threat, a tech was sent out to replace. They have no after hours support even though they claim to. Their on-call tech was sick when we called. He could not reach his backup or the Serv Mgr. Extremely poor management in my opinion. I contacted another Carrier HVAC company and they came out immediately as I smelled something foul in the house. They discovered that poisenous gases were in our house from a plugged heat exchanger. This same heat exchanger and model had a Class Action from over 20 years ago which Pugh did not notify me of or take advantage of. They had waited too long and compensation for a replacement had expired, now. This is inexcussable to allow to happen on Pugh's part. Thankfully, we have seperated and I now have a new furance and a company that I can trust my life with.