Called talked to employee gave modle and serial number was quoted a price of 287.00 plus tax when I…read morewent to store didn't have part was told that they could have it Monday when I went to pick up part they said 328.64 plus tax when I asked why the change was told they have to pass the buck I could come argue with the manager tomorrow why argue just honor your quoted price so unprofessional would not recommend them for anything there is many other options

I'm no service tech and had no knowledge of humidifiers and prone to screwing things up but…read moredetermined to try doing it myself. These wonderful people got me in working order fast and easy. THANKS Schmidlin!!

less the 24hs after this review was posted we received a call from the company in a very defensive…read moremanner arguing my point in this review that the communication was strongly lacking. From a customer service point of view this call we received today was highly unprofessional even tho it did end in them seeming to understand where we were coming from. If the call was to happen it should've started out with I'm sorry for experience how can we improve and not try to be defensive. This caused my review to go from 3 stars down to 2. Communication is key and it can definitely be improved on here. The work that was completed was good but the lack of communication and unprofessional call has left a spur taste in my mouth. Double check your estimates. I had a piece of the requested project left off the estimate after clear communication that it needed to be done. Walked the team through what needed to be done when they got here. At that point you think they'd point out it wasn't part of the estimate but no they waited untill the rest was done and told us it was going to be almost 900 for what was forgotten on the estimate. So make sure you double check for errors because im very frustrated with this because it wouldn't have taken long since most of the pvc is already there . They also charge 3% for every thousand dollars and they did not communicate it at any state in the process of hiring them. ( they didn't charge us because it was not disclosed in the estimate itself) but beware it does exist.

I contacted Fry Heating and Cooling on July 10th in order to obtain an estimate for a new central…read moreair unit. Fry Heating and Cooling scheduled an appointment window for the following day, July 11th, 2025 of 12:00 noon to 5:30 p.m. Their technician never appeared at my home. I sent a text to the company number at 5:30 p.m. and, about 40 minutes later, received a phone call indicating that the service technician was either unaware of or unable to make it to my home during the time frame provided by the Fry Heating and Cooling representative the day prior. The following day I received several phone calls and texts suggesting that I was the problem since I had contacted company personnel regarding the failure of Fry Heating and Cooling to honor the service call time frame that they had offered me, the customer! Then, Saturday afternoon, a salesman (Anthony) called me, apologized for the technician's oversight and asked to set up an appointment with me on Monday, July 14th, 2025 at 6:00 p.m. which I accepted. Wonderful, yeah? Nope. Early on the afternoon of Monday, the 14th of July, a customer service representative ("Karen" apologies if that wasn't her correct name) contacted my by phone with all sorts of ridiculous excuses as to why the service technician couldn't make it. When I explained to her that a 10-second text from the technician indicating that he was running late and would need to delay his arrival within the appointment window would've been appreciated (since I had set aside an appreciable portion of my day to wait for their service technician to honor the commitment that Fry Heating and Cooling had made of their own volition), "Karen" snapped, "We don't make specific appointment times for anyone!" I informed "Karen" that I was aware that a specific time was not promised and had agreed to the time frame as promised by the Fry Hearing and Cooling service representative of 12:00 noon through 5:30 pm, the Thursday prior. Then "Karen" started offering ridiculous excuses like, ''the service tech has a cochlear implant'' to which I countered, "That may be, but he also has a company cell phone, my contact information and phone number, and his fingers aren't broken so he could have easily spent ten seconds to send me a text indicating that he was running late.'' I told "Karen" that I would've happily waited in that event had that simple courtesy been extended to me. "Karen's" response to my statement was, "Well, he might not have known that he was scheduled to provide an estimate at your home that day!" to which I asked, "Who sends service personnel out into the field without providing them a schedule of work assignments and obligations?" Well, that did it! "Karen" responded with the following text (which was both 'tone deaf' and hilarious): "I'm very sorry that you are so upset about a technician that was working very hard for his customers who had no air conditioning, working after hours and may not have even known the time until he sent you that message. If you do not have the patience or understanding regarding his oversight, we do not feel that we will be able to work with you on this new equipment. We feel it is best to cancel the estimate appointment for this afternoon. Thank you." Classic deflection in denial of her tremendous incompetence. Clearly, the message that Fry Heating and Cooling is sending is: "The customer is not important and at fault if our personnel cannot perform or meet their professional obligations!" I'm pleased that it worked out this way. I cannot imagine being saddled with the burden of having to deal with such childish and immature behavior while in the process of having to have a central air unit (worth thousands of dollars!) replaced. Thanks, Fry Heating and Cooling! I dodged a proverbial bullet! Unfortunately, there is no option for 'zero' stars, so I reluctantly give Fry Heating and Cooling one 'star' only because a lower, more fitting, rating is unavailable.

This company is unprofessional and dishonest. took our money and did not perform the job that they…read morewere hired to do. when my husband asked mark to clean and tune up the furnace that he was hired to do, he pulled off. We ultimately, went with Jeff from Bluflame. They were professional and got the job done for us. Bluflame is highly recommended. The manager Sam replied that Mark suggested that we needed a new furnace, that was determined to be a lie. Mark, wanted to cover his behind because he was rude, unprofessional and dishonest. The manager never reached out to here our side. This is the proposal Mark gave us. We was hired to clean and tune up the furnace which he did not and wanted to charge us twice. Mark never said the furnace was unsafe. There is so much more I could say about our interaction with Mark bias position and his stereotype of my husband and I. Its well because Bluflame was professional and courteous. By the way is the house isn't for sale its sold. One has nothing to do with the other, again communication, honesty and professionalism is key here.

After years of dealing with M&M, I have lost all confidence. The technician who attempted to…read moreservice my furnace told me multiple times that my smart thermostat was the problem. He boasted he had thirty years in the industry but would only refer me to chat rooms if I pressed for a better explanation. As has since been confirmed by a separate HVAC professional, the smart thermostat was only indicating a problem with the furnace itself. M&M charged me each and every time they attempted to service this furnace between November and January, and charged me to replace the working thermostat. Still, when the furnace failed hours after their latest attempt, I contacted their emergency weekend services, but was never called back. My furnace is functioning now after minimal service from a separate HVAC professional, and I trust the advice they have given me about the longevity of the system.

Honest Abe goes above and beyond to help his customers. He genuinely cares about their well being…read moreand you can see this in the attention he pays to detail. Quite simply, if you need help with your HVAC, call Honest Abe for services. He isn't motivated by mark-ups or opportunity to take advantage of a vulnerable situation. His company simply wants to help.

He got my furnace up and running fast and affordable. Not much more I need to say, I have no…read morecomplaints.

The workers were on time, friendly, efficient, and professional. We had our air ducts and dryer…read morevent cleaned, and Miles and Mason did an outstanding job. We are very happy. I highly, highly recommend!

I needed to replace a thermostat that was not connecting to an app on my phone or to a Website…read more(Cor). Since my air wasn't working, I called to report the problem. They scheduled an appointment for the next day and their technicians came on time and put a new, simpler thermostat that did not need to use an app or the Internet to work. They were kind, respectful, thorough, and knew exactly what they were doing. I'm very happy with this company and their technicians. I highly recommend them for your hvac needs.

After decades of being a customer, I have decided to switch HVAC companies. I found the Pugh…read moreService Mgr to be rude in a recent issue with my Carrier furnace. The fan bearing had gone out and they did not fix, yet the he stated I had to tell their tech that I wanted it fixed. ? Seriously? I have to direct their technicians, even though I have been paying close to $500 annualy for their VIP program? He later wanted to reimburse me for the VIP and NOT fix the problem to avoid taking care of it. After a final legal threat, a tech was sent out to replace. They have no after hours support even though they claim to. Their on-call tech was sick when we called. He could not reach his backup or the Serv Mgr. Extremely poor management in my opinion. I contacted another Carrier HVAC company and they came out immediately as I smelled something foul in the house. They discovered that poisenous gases were in our house from a plugged heat exchanger. This same heat exchanger and model had a Class Action from over 20 years ago which Pugh did not notify me of or take advantage of. They had waited too long and compensation for a replacement had expired, now. This is inexcussable to allow to happen on Pugh's part. Thankfully, we have seperated and I now have a new furance and a company that I can trust my life with.

Great customer service, quick response. Serviced my elderly mom's air and treated her with respect…read moreand kindness. Explained everything well.

I was given an honest quote, and once it was time for the install, the servicemen were respectful…read moreof my property, thorough in their explanations, and cordial and professional. Would definitely recommend!