less the 24hs after this review was posted we received a call from the company in a very defensive…read moremanner arguing my point in this review that the communication was strongly lacking. From a customer service point of view this call we received today was highly unprofessional even tho it did end in them seeming to understand where we were coming from. If the call was to happen it should've started out with I'm sorry for experience how can we improve and not try to be defensive. This caused my review to go from 3 stars down to 2. Communication is key and it can definitely be improved on here. The work that was completed was good but the lack of communication and unprofessional call has left a spur taste in my mouth. Double check your estimates. I had a piece of the requested project left off the estimate after clear communication that it needed to be done. Walked the team through what needed to be done when they got here. At that point you think they'd point out it wasn't part of the estimate but no they waited untill the rest was done and told us it was going to be almost 900 for what was forgotten on the estimate. So make sure you double check for errors because im very frustrated with this because it wouldn't have taken long since most of the pvc is already there . They also charge 3% for every thousand dollars and they did not communicate it at any state in the process of hiring them. ( they didn't charge us because it was not disclosed in the estimate itself) but beware it does exist.

I contacted Fry Heating and Cooling on July 10th in order to obtain an estimate for a new central…read moreair unit. Fry Heating and Cooling scheduled an appointment window for the following day, July 11th, 2025 of 12:00 noon to 5:30 p.m. Their technician never appeared at my home. I sent a text to the company number at 5:30 p.m. and, about 40 minutes later, received a phone call indicating that the service technician was either unaware of or unable to make it to my home during the time frame provided by the Fry Heating and Cooling representative the day prior. The following day I received several phone calls and texts suggesting that I was the problem since I had contacted company personnel regarding the failure of Fry Heating and Cooling to honor the service call time frame that they had offered me, the customer! Then, Saturday afternoon, a salesman (Anthony) called me, apologized for the technician's oversight and asked to set up an appointment with me on Monday, July 14th, 2025 at 6:00 p.m. which I accepted. Wonderful, yeah? Nope. Early on the afternoon of Monday, the 14th of July, a customer service representative ("Karen" apologies if that wasn't her correct name) contacted my by phone with all sorts of ridiculous excuses as to why the service technician couldn't make it. When I explained to her that a 10-second text from the technician indicating that he was running late and would need to delay his arrival within the appointment window would've been appreciated (since I had set aside an appreciable portion of my day to wait for their service technician to honor the commitment that Fry Heating and Cooling had made of their own volition), "Karen" snapped, "We don't make specific appointment times for anyone!" I informed "Karen" that I was aware that a specific time was not promised and had agreed to the time frame as promised by the Fry Hearing and Cooling service representative of 12:00 noon through 5:30 pm, the Thursday prior. Then "Karen" started offering ridiculous excuses like, ''the service tech has a cochlear implant'' to which I countered, "That may be, but he also has a company cell phone, my contact information and phone number, and his fingers aren't broken so he could have easily spent ten seconds to send me a text indicating that he was running late.'' I told "Karen" that I would've happily waited in that event had that simple courtesy been extended to me. "Karen's" response to my statement was, "Well, he might not have known that he was scheduled to provide an estimate at your home that day!" to which I asked, "Who sends service personnel out into the field without providing them a schedule of work assignments and obligations?" Well, that did it! "Karen" responded with the following text (which was both 'tone deaf' and hilarious): "I'm very sorry that you are so upset about a technician that was working very hard for his customers who had no air conditioning, working after hours and may not have even known the time until he sent you that message. If you do not have the patience or understanding regarding his oversight, we do not feel that we will be able to work with you on this new equipment. We feel it is best to cancel the estimate appointment for this afternoon. Thank you." Classic deflection in denial of her tremendous incompetence. Clearly, the message that Fry Heating and Cooling is sending is: "The customer is not important and at fault if our personnel cannot perform or meet their professional obligations!" I'm pleased that it worked out this way. I cannot imagine being saddled with the burden of having to deal with such childish and immature behavior while in the process of having to have a central air unit (worth thousands of dollars!) replaced. Thanks, Fry Heating and Cooling! I dodged a proverbial bullet! Unfortunately, there is no option for 'zero' stars, so I reluctantly give Fry Heating and Cooling one 'star' only because a lower, more fitting, rating is unavailable.

Called talked to employee gave modle and serial number was quoted a price of 287.00 plus tax when I…read morewent to store didn't have part was told that they could have it Monday when I went to pick up part they said 328.64 plus tax when I asked why the change was told they have to pass the buck I could come argue with the manager tomorrow why argue just honor your quoted price so unprofessional would not recommend them for anything there is many other options

I'm no service tech and had no knowledge of humidifiers and prone to screwing things up but…read moredetermined to try doing it myself. These wonderful people got me in working order fast and easy. THANKS Schmidlin!!

This company is unprofessional and dishonest. took our money and did not perform the job that they…read morewere hired to do. when my husband asked mark to clean and tune up the furnace that he was hired to do, he pulled off. We ultimately, went with Jeff from Bluflame. They were professional and got the job done for us. Bluflame is highly recommended. The manager Sam replied that Mark suggested that we needed a new furnace, that was determined to be a lie. Mark, wanted to cover his behind because he was rude, unprofessional and dishonest. The manager never reached out to here our side. This is the proposal Mark gave us. We was hired to clean and tune up the furnace which he did not and wanted to charge us twice. Mark never said the furnace was unsafe. There is so much more I could say about our interaction with Mark bias position and his stereotype of my husband and I. Its well because Bluflame was professional and courteous. By the way is the house isn't for sale its sold. One has nothing to do with the other, again communication, honesty and professionalism is key here.

After years of dealing with M&M, I have lost all confidence. The technician who attempted to…read moreservice my furnace told me multiple times that my smart thermostat was the problem. He boasted he had thirty years in the industry but would only refer me to chat rooms if I pressed for a better explanation. As has since been confirmed by a separate HVAC professional, the smart thermostat was only indicating a problem with the furnace itself. M&M charged me each and every time they attempted to service this furnace between November and January, and charged me to replace the working thermostat. Still, when the furnace failed hours after their latest attempt, I contacted their emergency weekend services, but was never called back. My furnace is functioning now after minimal service from a separate HVAC professional, and I trust the advice they have given me about the longevity of the system.

Awesome emergency service, customer service and install service exceeding my expectations on my…read morefurnace outage. A1 means they are A1. Very satisfied In everything they did getting my furnace temp working then installing a pkg deal of a new furnace/air cond. Everyone I spoke with understood my stress and concerns and thats means a lot in todays world.

Horrible horrible HORRIBLE SERVICE!!! If I could give negative stars I would!!! They are extremely…read morerude and have had to have multiple people to "fix" air conditioner and none of them have done anything to actually fix during this heatwave!!! only giving 1 star because couldn't post review without picking at least 1 star

Honest Abe HVAC Review…read more My Central Air unit furnace coils kept icing up despite cleaning the furnace, changing the filters, cleaning the condensation drain, and cleaning the outside coils. I looked online and found that Brian Johns came highly recommended. I called and found that sadly, Mr. Johns has passed. However Abe, has taken on the business and upholds the same high quality standards, and honest and fair pricing. Abe responded quickly (probably would have been quicker if it wasn't for my lack of availability).He got right to work, first diagnosing, and then fixing the problem. In my case it was low refrigerant. He instructed me on how to keep my system clean, and provided information on estimated future costs, should my system need further repair. Overall, Abe was fast, affordable, and extremely professional. I highly recommend his service if you have HVAC problems.

I needed a pump for my boiler and within an hour of calling Brian, he arrived at my house. It was…read morea very tedious task (older, unusual pump), but he and my dad made a great team and got the job done. Very pleased and will definitely use him again! Pricing was very reasonable as well. Thank you again Brian!

Great customer service, quick response. Serviced my elderly mom's air and treated her with respect…read moreand kindness. Explained everything well.

I was given an honest quote, and once it was time for the install, the servicemen were respectful…read moreof my property, thorough in their explanations, and cordial and professional. Would definitely recommend!

I had an issue where I needed to replace my pressure relief valve on my hot water tank. I called a…read moreplumbing service and they quoted me a pretty high number to replace the valve and the expansion tank. My tank was pretty old and they said that would be the cheapest fix but if the tank started to go bad then I would need a new one all together which was really expensive. A friend of mine recommended I call Force Heating and Cooling, they came out and quoted me a much more affordable rate for an entire new tank all together! Not only were they extremely friendly, their work for removing the old and installing the new was quick, clean and efficient! I was so happy with their work, I have used them since for my furnace and will only continue to use them for all of my HVAC needs! Highly recommended!

From the owner: Heating and Air Conditioning reapirs and equipment installations…read more We servive all residiential & commercial models. Servicing all Nothwest Ohio and Southeast Michigan.

I was referred to this company by my next-door neighbor. Once I called, Kraig came within two hours…read moreand got the job done wonderfully. He knew exactly what to do and told me about everything. Wonderful job.

I have a GE washer that I bought in 2020 that stopped working. I called Ace appliance and they said…read morethere's a 90% chance they can fix any machine they look at. They charged me $100 and could not fix it but offered me a $30 coupon off of one of their new machines. SMH I would suggest you not go to them just go buy a new washer. You're gonna be out $100 for nothing.

Our furnace cut out during the extreme cold and had to call the emergency line. They came out…read morewithin 20 minutes of us calling and got our furnace working again. The service tech was friendly and helpful and answered all of our questions. They are reasonably priced, especially their emergency service calls. We will always use these guys!

Great customer service. Best hearing company in northwest Ohio. Would recommend to everyoneread more