We were leaving to go out of state within hours of finding out sewage was backing up into the…read morebasement from roots in the pipe. I called everywhere basically begging to get someone. Due to the heavy rains, and problems people were having with sump pumps, everyone was booked. Gearhart called and said they had arranged for someone to come fix it. They could not have sent a better person for this job! We were so stressed and Jarret had such a great attitude and positive personality that it turned the situation around. He got the problem taken care of, and we were able to leave on vacation as planned. 5 Star service - 5 Star employee.

Friendly and helpful staff. They helped me out the same day despite being very busy…read more Knowledgeable technician fixed the problem on first visit. Very fair price especially considering it was an emergency visit.

Had them to do a clean and check for $89. Guy said he couldn't clean because high CO level from…read moreinternal blockage or damage to heat exchanger. Charged me $100. Then said I needed a new furnace. Had someone come for second opinion said something was just loose and if the other tech would've checked better he would've caught. I would never use them again.

It has been 2 weeks since my dog and I woke up to a colder than normal home. I always turn the…read morethermostat down to 60 before we go to bed but I could tell it was colder than that. I checked the thermostat and it read 56. I let my dog out and changed the batteries in the thermostat. Then I put the temp up to 70 and nothing. I put ut up to 75 and still nothing. I let my dog in snd called Glass City. I got a recording telling me yo leave a msg. I begged and pleaded for someone to come out because I am in my 70s and it was the 2nd day of a cold spell that was going to last at keast a week. I got a callback ftom the tech on call. I explained my problem and he said he would be here around noon. Meanwhile, I went to Home Depot and got 2 ceramic tower heaters and plugged one in when I got home. I received a msg that the tech was on his way. He arrived around 12:15p. I had already removed the folding door that covers the furnace area snd he proceeded to take the cover off and check all of the connections. I sat in my chair while he looked over my furnace. There was a code that said High Ignition. He found a small black hose that was disconnected from where it belonged so he reconnected ut and then saw done sending water in a pipe and blew into it. Then he fid z couple of other things and restarted the furnace. It started up snd went through it's stages and heat started coming out of the vents. I cried because I was soooooo happy I wasn't going to have to go somewhere until it could be fixed. The technician was really respectful and informative. He stayed a little bit to be sure the furbace was going yo continue running. It took almost 2 hours for it got up to the temp i set it at. It was the best $150 I spent. Of course, I was kind of leary for the next week, listening to the furnace and hearing it run through it's stages. I live in a very small house and i know every doubd tge furnace is suppose to make and do far do good it hasn't let us down. I am so, so, happy that Glass City was able to come on the same day and that the fix was one tgat didn't require any parts that could have delayed it working. My dog and I are happy, warm, and cozy Glass City customers!!!​

My neighbors and I share a wall in a duplex townhome. As a result, when one sump pump becomes…read moreclogged or stops working, it can cause flooding in either basement. Nobody wants a flood! I have no complaints about the service. The specialist technician seemed to know what he was doing and impressed me as experienced. As far as value for the price, I'm not sure how to evaluate it. One person was at my place for approximately one hour and the bill was around $290 for my service. It seems expensive to me, but glad it's done and my neighbors and I have peace of mind. I will say that this business prefers a check or cash but doesn't charge extra for credit card usage!

We used Fickwood for a whole-house de-scaling, as well as running a new gas line and a few other…read moregeneral plumbing chores any 45-year-old house needs. They took great care, solved ALL of our problems, even ones we didn't know we had! I can't recommend them highly enough. A+!

Had them come out and lift the sewer line in anticipation of having a new septic system and leach…read morefield installed by another company. Joe and Gary Jr were very nice, polite and professional. They answered questions and went out of their way to follow the specific guidelines of the other company. Small issue arose next day and Joe immediatly returned and corrected problem. At the time of service everything seems to be working as it should. Would recommend to anyone in need of services.

Small win in court! I took JAG Plumbing to small claims after they abandoned equipment in my sewer…read moreline and refused to take responsibility. The judge ruled in my favor and awarded me damages. It feels good to have some accountability -- persistence pays off! This is what happened. They did not know how to control their snake as they were helping to fix a blockage. Their snake got caught and they were unable to remove it. They did not provide any options to remedy the situation. While their business card says they have insurance, they refused to give me their insuarnce information to help remove and repair the damage. I had my lawyer send a demand letter and JAG did not respond. The Ohio Attorney General got involved and JAG refused to respond to them. My last resort is taking them to small claims court. DO NOT DO BUSINESS with them they hide rather than try to help you.

Absolutely awful customer service, scheduling especially. Appointments made and cancelled last…read moreminute by them. Rude scheduling person.

This used to be a nice family owned company but it is not anymore! Their techs Just try and sell…read moreyou things and they are not trained properly. I had a terrible experience dealing with them lately as they said I needed a New furnace and AC and 3 other companies said I absolutely didn't after they did inspections. I also learned of an elderly couple they were taking advantage of by "not being able ti get a part" for their 9 year old Lennox furnace and scared them into a $13,000 new unit. They apparently did this twice to these people. :( Do not trust them!!!

My parents can not stop raving about Fred and what great customer service he provided to them and…read moreasked me to leave a raving review for him. He was very informative, reasonable, trustworthy, and we had fantastic results! It's also very reassuring, especially with me being across the country now and not able to help quickly, knowing my parents have a trustworthy reliable plumber that they can call for quick help if needed. Thank you, Fred!

Hired Able Master to cleaned out our main outside sewer line from the house to the street. The…read moreowner of the company cleared it out were done in less than 15 minutes and it cost us $250 with only a 10 guarantee! I said wow I'm in the wrong business, I didn't know anyone made $250 in 15 minutes and he said the price has gone up And started saying that he had to get his oil changed in his truck and it cost over $100. I'm not sure what that has to do with anything cause we all get our oil changed. Also he doesn't know how to knock on the door, he opened the door and stuck his head in yelling my name as if we were friends scaring my children while doing this. I did have this same company out close to 2 years ago and it was only $125 . Not sure inflation is that bad. Our situation had to get dealt with so I couldn't call around and I should not have assumed that this company hadn't gone money hungry, so I was shocked about the cost, I do understand cost of stuff and if he was here for hours but owners of companies can use discrepancy if it's a fast job. I won't use them anymore.

This company has kept my heating and air conditioning working right for years. Professional and…read morehonest. I feel like one of the family. When my furnace went out dead of winter, this was the only company that came and got us heat. I will forever be a faithful customer.

Awesome emergency service, customer service and install service exceeding my expectations on my…read morefurnace outage. A1 means they are A1. Very satisfied In everything they did getting my furnace temp working then installing a pkg deal of a new furnace/air cond. Everyone I spoke with understood my stress and concerns and thats means a lot in todays world.

It's hard for a man like me to admit this, but today, my big, bad snake just wasn't big and bad…read moreenough to accomplish the task. 99% of the time, I get the job done up in this crib...you know what I'm saying. But today, I came up short. You see, the clog (a Hot-wheel suspended in long female human hair, and, about 30 baby wipes) was located 45 feet from my toilet. My 25 foot drill-powered drain snake couldn't reach the clog, and, "fecal material" was backing up into my shower. I didn't think the backup was that big of a deal, but my wife was dismayed about it, soooooo... So I called William Murray (or as Tallahassee from Zombieland would say "Goddamn it, Bill fuckin' Murray!!") THIS Bill Murray, however, is not an actor, he's the real thing. He's the owner/operator of Professional Plumbing and Drain, in Swanton, Ohio. Bill was very friendly and extremely professional. His fees were fair, and he left the job site cleaner than he found it. Speaking of fees: he was honest and upfront about the cost of the job; he didn't try to pull any shit (no pun intended) regarding mark ups or hidden charges. When I asked him what was his range of operations, he said "pretty much all of northwest Ohio, and then some." Bill, thanks for fitting me into your already-loaded schedule and coming out on the coldest day of the winter to get the job done. Hopefully, it will be a while before I need such services again, but when I do, you'll be the guy I call. Five stars.

Same day fix and reasonable price. They were very clear about options on a drippy faucet…read more Hopefully won't need them again, but if I do I will use them again!