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I'm an experienced long-time take it apart and fix it guy. Usually successful too. This triple-lock…read moredoor had me baffled tho'. So out came the screwdriver - and some screws. At the point of removing Torx screws, my brain said, "yeah, you have those - but wait..." so, I did the unusual, I waited. I called H.Perron and spoke with Brandon. was going to be cute and ask what are you folks doing in the next hour. But he was ahead of me. 'How about this morning? He asked. An hour or so later, Jay appeared and gave me a tutorial worth every penny. It was a complete operator (me) problem. And by stopping, I avoided pretty big problem. Thanks, guys. Ren Knopf

Professional services from the service call to the actual service. The technician patiently…read moreanswered all our questions and installed quality locks.

Suren Sherman Lock is the best! He was extremely quick, professional, and got the job done in…read moreliterally about 5 minutes. I was locked out and he came through right away and had everything taken care of super fast. Great service and definitely recommend him to anyone who needs a locksmith in Waltham!

Best service ever. Lost old skeleton key. They made a new one and kept me informed as to progress…read more Highly recommend

Arsen was hands down the most responsive, respectable, professional, and fairly priced locksmith…read morethat I have dealt with across the Greater Boston area. He is always communicative and takes care to make time and is punctual to all his calls. Call him today!!

Quick work at a reasonable price. Thanks for fixing our privacy lock and helping us escape the…read morebathroom!

Fast and responsive, I was happy with their service. Three door locks reprogrammed and reset in a…read morecouple hours or less.

If you get locked out, definitely call this place first! The team here is very responsive and…read moreefficient. I found myself without keys outside my apartment on Sunday afternoon frantically scouring the internet for a locksmith. After calling several other places that all went straight to voicemail and either never responded or called back between 15-30 minutes later to say they were booked out, it was so relieving when the call connected immediately for finest locksmith and they said they could send someone right away!  Sure enough, Serge shows up within 20 minutes with all his tools; he is friendly and professional, explained what he was going to do, why, and how much it was going to cost all up front before getting to work. The job was done well, and they accepted credit card payment and provided me with a receipt.

Nice old fashioned Lock Shoppe. Owners are Brothers that do a Great Job. Accepts Cash ONLY.read more

I called in advance asking for a quote and was quoted $80-120 depending on the lock. Thereafter,…read morethe technician said he will be there in 30 minutes and when he wasn't there I had to be the one to reach out and called 20 minutes after the fact to see where they were and they said they were five minutes away. Then, at the five minute mark they called me again saying they took a wrong turn and would be at my location in seven minutes which then turned to ten. I waited over an hour and once the technician finally got the lock off he said it would be $120. Then when i handed him the cash he said it was also $29 for the service fee and I said you didn't tell me this, you quoted $80-$120 which I gave you and he practically harassed me for the $29 service fee but honestly it was him just swindling me and he got his instant karma because he couldn't get the lock off his drill, or got stuck! Never doing business with them again and it was sad that they came as a recommendation

I'm not sure how to review these folks. My locks work and the process was a bit odd but I'm really…read moremad because they charged me more than double the quoted price. That's $200 instead of $94. And hmm, I could swear that there were negative reviews of them before (that seem to have mysteriously disappeared). There sure are a lot of questionable good reviews, though, and that should tell you something. I called for a quote and was kinda hustled into an appointment. I know, I know... but the quote was in line with what the handyman said the job would cost so ok, fine. On Friday morning, the first employee took the locks apart, realized he didn't have the part to finish the job and put the locks back together. He said that this part normally would cost $30 more but that he would do it for the quoted price on Monday. Ok, that happens. But when I went to leave, the handle fell apart in my hands. Many, many hours later, they sent another employee to fix the handle who was actually able to do the job that the first guy couldn't. Great, right? Problem is, I was charged more than twice the quoted price and was told I should take it up with the office but that I had to pay it. I said that HE should call the office (surely he had some way to reach them, even at 10:00pm on a Friday--and yes, I had been stuck at home all day) but he refused. I pointed out that the first guy hadn't mentioned anything more than a potential $30 difference. Nope, I had to cough up the $200. (Or, rather, my boyfriend did, just to get the guy to leave.) So I contacted the office and couldn't get any phone call or email back. I wasn't nearly as adamant as I could have been (I felt uncomfortable getting aggressive with a pushy, sketchy locksmith company that knows where I live.) but I definitely made my problems known and they chose to ignore me. Boo!

Great communication. They showed up on time. Keys worked perfectly. Fraction of the dealer…read morecost. Thanks!!!!!

I used the East Coast web page to make an appointment early Friday evening. Tim came to my home as…read morepromised at 9:00 a.m. on Saturday to make a new key for my 18 year old BMW convertible. Two weeks prior, I had asked a BMW dealership to do the same for me, but when they quoted $1080, I said "forget it." Tim's van is like a library of key parts, a computer controlled key cutter and loads of techie devices and software. In just a short while, Tim had re-birthed a brand new BMW key fob that was perfectly programmed for keyless entry and ignition start. He also cut a new (metal) key that was a part of the BMW electronic fob (years ago) that opens the driver's door lock. All in all, this was one of the most satisfying auto repair experiences in 55 years of my personal car ownership. Bravo Tim!