We bought a new Mazda from them in 2018 and they were great. We ended up going back for a used car for our kid. She bought it and 9 months later it needs $7k worth of work, way more than it's even worth. So, we are still paying off the remaining $4k on a car that doesn't work. We went back to test drive another used car, hoping to get a good deal, given that situation, but we had a 3rd party mechanic check out the car and he said it wasn't safe to drive. We won't be back. Unless you are going to buy a new car, I do not recommend and, at this point, I have to question their integrity. read more

everything I just discussed on this review was deleted. It said I could make it as long as I wanted to, and I was notifying them of my next steps of the misrepresentation and dishonesty. Of Roger Beasley salesman's name is Taylor. I went to speak to owners of Roger Beasley, and I was assisted by the sales manager. He gave me all the paperwork which I never had when I left there. I am addressing this issue with seniors advocacy of Texas that take advantage of senior citizens of the USA, so this is what I think of the company they're dishonest and incompetent and take advantage at least of seniors I know because I am a senior and I was taking advantage of by Taylor. The salesman.... The sales manager wanted to smooth this problem over by giving me a free car wash. The salesman was asked did the have any he quoted no and when he had me sign the Carfax, he only gave me the signature page not the complete Carfax. Had no wrecks on it because it was only the signature page.. two weeks after I bought this car I called a friend in the car sales business and he told me I was taking advantage of worse around 7600 because it's two I paid over $10,000 for this car in cash. I would never ever recommend a Roger Beasley dealership.. The owners will be receiving a certified letter and defense of a senior citizen. Being abused by a car dealership that knew this car was not a sound purchase. This car should've gone to the auction. It should've never been sold to an individual. I have spent over $3000 so far on this car within one year and this was not normal wear and tear. Roger Beasley inspected the car and per a reputable tent representative the front Were illegal, which made the car illegal to inspect or sale. They sent an inspection sticker with the license plates, inspecting it with too dark of tent in the front windows... if I could give less one I would.... read more

I had a great experience selling two vehicles on the same day to Charlie Harrell at Mazda. He offered me great prices, was direct, quick and very straightforward in the buying and payment processes. It was an overall very pleasant experience, and I would work with him again in the future. read more

Had great experience on the service side for about 2 years. Was always well taken care of. When I decided to sell my car it was an even better experience, super smooth process. Charlie Harrell was very communicative and helpful through out the process. read more

Let's just start from the beginning...... After putting $3000 into an Equinox since the beginning of the year (A 2020 BTW), I was finally over it and just set on something reliable. I was referred by a friend to Charlie at Mazda Central. I spoke with Charlie initially by text, but when we arrived, he greeted us with ease & if you've ever bought a brand new car, you want that. He set us up with Meagan, who did all the heavy lifting for us. She consulted with us on down payment, monthly payment & interest rates. She got me approval, (I had a rough year last year & am still healing my credit a bit) and into a spot that I was comfortable with with my payment, but by the time we left, she (along with her coworkers) had bartered an extra 3 years of warranty & other incentives into my loan! If you are lucky enough to work with her, just know she will have you laughing before you even pick your car model. Jesse finished everything up with our paperwork & Meagan got everything nice & shiny to send us off! After this experience, we immediately considered trading in my boyfriend's car as well. Back to the dealership less than a week later & we were out the door with a 2nd one! *Ask about their Beasley Advantage Program, as it includes all of your maintenance for the first 3 years and loaners if they have to keep your vehicle. HUGE THANK YOU TO ALL OF YOU AT ROGER BEASLEY MAZDA for giving me the opportunity to own my very first brand new car! We appreciate you all more than you know! read more

Every time I have come here, the service is always outstanding, friendly and efficient. The last time I went for an oil changed, Orion was my assigned staff member and he did a wonderful job of going over the inspection video taken, the fully synthetic oil used and answering any questions I had. There was also a "shuttle service" aka a staff member that drove you anywhere within a 5 mile radius and came to pick you up as well which was super helpful and an effective way to be productive while waiting for the service to be completed. The gentleman that greeted me when I pulled me up to the service center was so animated and made it seem like I had arrived at an amusement park with all the positive energy he oozed. They have drinks and snacks available in the waiting room which is a nice touch. All in all, this is a great place to visit to get your Mazda serviced. read more

Outstanding experience! Charlie H. at Roger Beasley Mazda made my experience selling my car an absolute breeze. He went above and beyond to make it super easy to coordinate, and gave me the best offer of any other car dealership in Austin. A few friends of mine and my parents drive Mazdas, and I love the cars. This will be the first place I turn when it comes time to purchase my next car. Thank you for everything, Charlie! read more

I am a big fan of this dealership, I bought one of my cars here and I take the other here for service exclusively. Because the service is excellent and so is the price. I really like the staff especially Katie and Orion, they really care about your vehicle. read more

Roger Beasley Mazda Central - Fresh oil change, cruising downtown in the Miata - Car Dealers Near Me - Austin, Texas

We came right over after having a less than perfect experience with a nearby dealership. The staff was very helpful and low pressure. Even when it came to add on services. While also accommodating with any concerns or questions prior to making our commitment. Overall we left feeling positive about the process and with the right car for our fairly specific needs. read more

3 years later. Much nicer group of people. Still took 4.5 hours to renew a lease for a car. It doesn't matter if you know exactly the model you want, don't negotiate on price, and have all your documents in place. It is not possible to do anything in the sales department in less than 4 hours. read more

For service there is none better. They send a video when they are working on your car. I was able to drop car off, and get a ride home. Long with when my service was completed. However the sales team. Uses old negotiations style, for trade ins , not sure if I can trust purchasing a vehicle, which is frustrating. I am. Not comfortable thar I can Fer a reasonable deal. read more

A full 5 stars due to buyer Charlie Harrell - Charlie's ability to make the process seamless from appraisal to a check in my hand is impressive! Friendly and professional, we will seek out Charlie in the future. Did I mention, the most recent transaction was the third family car brought to Charlie?! read more

I recently sold my car to this facility and my experience was awesome! Charlie was able to get me a good deal on my car and was extremely professional, communicative, and efficient! Would definitely recommend working with him. read more

I am on my third or fourth Mazda vehicle. I don't have issues with the dealership as much as I do with this car the Mazda CX 30 has small issue that make it annoying and difficult to care for timewise. The driver side seat feels like you have a pole up your behind. The driver side visor exploded the passenger side visor is doing the same thing. A huge issue a rental car well they evaluate the issue. By the way, there is no fix for the driver side car seat. My Mazda CX 30 is is a 2022. I bought it new at the end of the pandemic when there were only five choices when i needed a car. read more

These people will owe your bank $1700 and take more than 5 months to write a check. At first they answered and now no one is returning my calls. The computer system got hacked for 3 weeks or whatever back in September, but I've had this car since 6/11 and we're now 12/21. Not sure if they're just waiting for me to give up or what but if no one is going do something I am going to march in there and raise hell. So annoying to have to always have this bs lingering in the back of my mind when all you people can do is your jobs. read more

Had an excellent experience selling my used CX-5 to Roger Beasley Mazda with the help of Charlie Harrell. From the moment I found out what the market value would be for the vehicle, he reached out and even offered me a better deal than I was expecting. Happy to return to this dealership when I'm in the market for a new vehicle. read more

I worked with Charlie Harrell and sold my car to him instead of Carmax. I had checked the value of my car on KBB and clicked the option for dealers to contact me. Charlie was a pleasure to work with, a professional and a man of his word. Thank for the great service Charlie. I can highly recommend Roger Beasely Mazda and Charlie. read more

I went to Mazda Central for the resale of my car and was assisted by Charlie Harrell. He was very proactive and the entire process was extremely smooth. Highly recommend! read more

I highly recommend working with Charlie Harrell when it comes to selling a car. There was no pressure to buy anything (thank goodness) and a quick in and out as he had all the paperwork needed ready to go before we arrived! He was fair in pricing and quick to respond. read more

I want to take a time to recognize Matthew Swartzkopf, he made my day. He's an amazing & excellent server advisor. I highly recommend him. He was very professional & patient with me. Thank you thank you!!! :) read more

I've been leasing from Mazda since 2012. Things have changed a lot. The dealership facility and the people there have evolved. The quality of service has increased these last few years. I believe one of the reasons is because many of their employees are passionate about cars. I've had many conversations with them about motorsport and cars in general while waiting for service to finish. I'm an auto enthusiast so I appreciate that my car is being cared for by fellow enthusiasts who respect it. Beyond that, their phone service is reliable, their parts center works well and they make good on their estimates for time to completion when your car is serviced. I specifically love the video summary that gets texted to you when they do the work on the car. Brings peace of mind and is a signal that they are willing to be transparent about their work. A+! read more

The salesman never came back with the car. He left me waiting, waiting and waiting. Never returned! If you have time to waste this definitely is the place for you. Mister I'm still waiting on a phone call explaining what happened. He there was a problem use your words and say that. read more

Everyone there was extremely helpful! I went into trade my car with Charlie Harrell, and he was very kind in helping me answer all the questions I had! I also quickly set up an appointment right then and there with Paul Ojeda, and he was very patient with me and sending me updates on my vehicle! I highly recommend those two I'd you need anything done! read more

Wonderful people They take excellent care of your vehicle and you. I love my Mazda CX-5. read more

I have taken my car twice to Roger Beasley for service, and the experiences were night and day. Because they have improved SO much, I want to give them 5 stars, although if I had done this 6 months ago, it would have been closer to 2 stars. So, 4 seems fair. On both occasions, I booked my oil change/service for a Saturday morning, which I understand is normally a busier time, but the idea is to not take more appointments than you can handle. Assuming that because I had an appointment, I would be a priority, for my first visit, I had to wait there for THREE AND A HALF HOURS for an oil change. The guy "helping" me was not very helpful, and he could not explain the reason for such a delay. (He also put my name in the system wrong, which caused hassle later.) I actually planned to never go there again after this experience, but convenience wins out. Wisened to the lengthy waits, I booked my next visit and arranged to have someone pick me up. I figured we'd have breakfast and maybe go look around a shop because it would take a while. I was quoted 1 hour and 45 minutes, but I didn't hold my breath. So, I was pleasantly surprised when 1 hour and 15 minutes later (ahead of schedule!), I got a call that my car was ready. It was refreshing to see the process take a reasonable amount of time, and to stay within the parameters quoted me. Another thing I really like that they do are clear videos showing the condition of the car and explaining how everything looks. Better yet, on neither occasion was I was offered any unnecessary upsell for work I didn't need. No matter how old or what the condition of your car, a lot of shops will insist on replacements of items before their due date. That has not been the case here. (And no, I do not have a pre-purchased service contract.) read more

I sold my car here, Charlie is super friendly, helpful and professional. He gave me a very fair deal and the process was quick, I was in and out in 30 minutes I'd definitely come back and do business with Charlie! read more

Very impressed with this car dealership; while I ended up purchasing elsewhere, it's worth a mention. Made an appointment to test-drive a Mazda 3 with a gent named Alfredo. While he was a tad late for the appointment, I genuinely appreciated the low-key, no-pressure sales style of this dealership. He didn't even raise an eyebrow when I declined to give my phone number. The reason - I once gave my number to a car dealership and continued to get unsolicited phone calls from them for over a year. Yes, a year! Nicely kept facility just south of the I-35 / 290 interchange. Good mix of city and highway roads to test cars out on. The experience impressed me enough to visit their Georgetown facility and purchase a car there. read more

Roger Beasley Mazda Central - The nicely stocked front desk. - Car Dealers Near Me - Austin, Texas

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Charlie Harrell helped me sell my truck quick AND he gave me a better deal than the offer CarMax gave me. Very easy and friendly transaction. Can't recommend working with Charlie and Roger Beasley Central enough. read more

Taylor, service advisor, get her if you can. She was incredible and went far and beyond of ask. Great service, empathetic and honest... I have had a great experience with this dealership over the last three years. Highly recommend. read more

Top of the line service and professionalism. Imagine being able to witness via video as work is being completed, along with verbal explanations about the work. Special shout out to Orion Collins who is service person par excellence. He left no question unanswered and could be the Mazda poster child. Very satisfied overall. Thanks Roger Beasley Mazda! read more

I just recently got a new "used" car from Mazda on Burnet Rd and it was the best experience ever. I wish I could give more than five stars!!! When I was in the process of browsing through cars, I've already been to a couple of dealerships, plus looking online, before I went to Mazda. I completely went on a whim too because I've been there before and I thought why not go? Well that was the best decision I've made during that time. Forrest Cook was my sales rep and right from the get-go he was a complete gentleman, very accommodating, and found the perfect car for me which I am obsessed with!!! Even the sales manager and the financial reps were so nice and helpful. I would definitely recommend this specific Mazda location to anyone! Even though I bought a Toyota this time, I am a big fan of Mazdas anyway and I've had a couple before. I look forward to coming back soon!! Thank you Mazda Crew read more

Roger Beasley Mazda Central - New pre-owned car from Mazda! - Car Dealers Near Me - Austin, Texas

I had a very good experience there! great staff. I want to thank Charlie Harrell for all the services and advice provided.

I sold my 10-year-old Mazda 6 to Roger Beasley and it was a really smooth process. Their buyer, Charlie Harrell, was awesome. He explained exactly what to expect, was super responsive via phone and text, gave me a good price, and made the process quick and painless. Thanks. read more

The process of selling my car was quick and easy here. Charlie was a big help, and gave me the best price for my Mazda! Great customer service & experience. read more

Efficient, thorough and kind staff. Videos of inspection are very helpful. I've always been treated with respect and they have fair pricing and specials. read more

I had my car appraised at Roger Beasley Mazda Central, and Charlie Harrell was fantastic! He was professional, friendly, and transparent throughout the process. He answered all my questions patiently and provided a fair offer. Highly recommend their service! read more

This is the best experience I've had with a dealership all around. I would highly recommend this dealership, and that's despite my cynicism with the automotive sales/service industry, so that's saying something. They're definitely doing something right. I usually expect pushy salesmen, sleazy sales tactics, and unknowledgeable service advisors that communicate poorly. Instead this is what I found: Sales: Our salesman Cy Stone was very level headed, cool, and casual. He didn't try to push us in any direction, he simply helped us search for the specific cars and features we were looking for and let the cars, features, and prices do the talking without any of the BS you typically find at some dealers. It was great to feel he was there to facilitate the process, not to manipulate us into buying something. Cy made us feel comfortable and we were able to buy the car we wanted. Service: Our service representative Matthew Swarztkopf was very courteous and a good communicator. He operated with a sense of urgency that I haven't gotten at other dealers. He made me feel like I was actually important and valued, instead of just another line item to process for the day. I appreciate that is hard to do when he's handling so many customers every day, and that's good customer service. I really loved that this service center sends you a detailed video showing the work they're doing and explaining at a good level of detail what's happening. As someone who works on cars himself, it's great to see the mechanic actually doing their job properly and putting in attention to detail. I could even see in the video that they draped a protective towel over my car just so the battery charger cable doesn't touch the paint. I can never get enough info from other dealers about what they did or found on my car. Usually other service advisors give me very unclear summaries, I cannot get information directly from the mechanic, and I sign an invoice with a 1 sentence summary of the work done. This mechanic, however, wrote a nicely detailed report in the invoice describing everything he tried when diagnosing the electrical problems I had. Beyond: The general manager Eric Smith was really the star of our experience. We had an unfortunate incident with a car we purchased from them, and Eric went WAY WAY out of his way to help us find a solution. He went so out of his way to help us that I can't even describe it here because it's not the level of service that he can give to everyone, so I will not reveal what he did for us. But it just shows that Eric truly cares about customers as people, not just as a business, and I'm certain that mentality shows through in the way this dealership runs their business. I am not surprised that my experience with their sales and service departments have been great. Really beyond expectations, and I have pretty high expectations. read more

Found a CX-5 online, had it in my driveway by the end of day. Hanny was great...did not give stereotypical car salesman vibes, and his personality makes a world of difference. I've walked out of other dealerships because I didn't mesh with the salesman. The whole experience was very relaxed and transparent, and I never felt pressured or mislead. Love my new car, I got a great deal, and had an overall great purchasing experience at Roger Beasley central. read more

Roger Beasley Mazda Central - Car Dealers Near Me - Austin, Texas

I went in to Roger Beasley Mazda Central to get an oil change, and while I was there I asked someone to appraise my vehicle because I was looking to sell it. While I waited for my oil change, I met with Charlie Harrell to discuss an offer. I worked with Charlie a bit more and was able to get an offer I was happy with. After that, the process went very smoothly. Charlie explained everything very clearly, and was quickly answering any text I sent him regardless of the time. I'm very happy I did business with with Mazda and with Charlie, who went above and beyond to help me out. read more

Edit edit: this third time I took my car in they gave me my car back saying the steering wheel is working as intended even though when I took it in the 2nd time I asked a dude in the service line if this was the case. I told the dude if this is just how the wheel is I don't want to continue to wait in this line/reschedule. The dude said "yeah I see what you mean it is kind of hard to turn, let's see if the mechanic can recalibrate it." Which is why I scheduled a 3rd appointment and went through all the struggle I listed above. So while I'm glad there's no issues with the steering wheel I'm annoyed that I was told that there was. I got a voicemail from Jeremy L and tried to call him back multiple times to address the voicemail he left me about my steering wheel not having issues, but he never got back to me. Every time these people say they'll transfer you they're just sending you to voicemails that never get a response. My favorite person here is Katelyn. She has been helpful every time I call. The only diamond in the rough read more